摘要:
The present invention is directed toward methods and systems for providing advanced features to a telecommunication device. The systems and methods determine a hierarchical relationship of participants of a conference call and when one participant is communicating with another participant, the parties are made aware of their hierarchical relationship relative to each other.
摘要:
A messaging system is provided that includes: (a) an interface 206 for receiving a request to play a message audibly to a subscriber; and (b) a message retrieval agent 224 for determining whether the message comprises marked information. When the message comprises marked information, the agent 224 performs one or more of the following operations: (b1) display the marked information to the subscriber; (b2) alter an audio playback speed of the marked information to the subscriber, the playback speed of the marked information being different from a playback speed of unmarked information; and (b3) audibly play only one of the marked information and unmarked information to the subscriber.
摘要:
Using gaze detection to determine image information collected from a scene. In order to determine the gaze of persons within a scene, images of the faces of those persons are obtained, and the gaze or line of sight of those persons is determined. Image information encompassing an area of the scene at which the gazes of persons at the scene are directed is then obtained. The obtained video information may be displayed in realtime, or recorded for later viewing.
摘要:
The present invention, in one embodiment, is directed to a method for servicing customer contacts in a contact center in which customer facial features are employed in selecting and/or configuring contact center resources to service the customer.
摘要:
A video teleconferencing system is provided that (i) determines whether an image frame of a first participant is appropriate for a second participant to the video call and (ii), when the image frame is not appropriate for the video call, alters the image frame to be appropriate for the second participant; before transmission of the image frame to the second participant, notifies the first participant that the image frame is not appropriate; refocuses a camera receiving an image of the first participant so that the image frame becomes appropriate for the second participant; and/or blocks transmission of the at least one image frame to the second participant.
摘要:
Systems and methods for noise cancellation are provided. In particular, information regarding events associated with a computer providing a telephony function or associated with a hardware telephone providing a telephony function is provided to a noise cancellation process. The provided information can be used to identify specific noises associated with events, so that filters specifically adapted for removing an identified noise can be applied. Alternatively or in addition, information regarding the existence and timing of an event can be provided in order to facilitate the application of a noise cancellation filter. Noise cancellation as described can also be applied in connection with recording speech or other audio signals.
摘要:
A system and method are provided for detecting acoustic echo in a telecommunications transmission. Detected acoustic echo is analyzed to determine if the acoustic echo includes characteristics indicative of use of a speakerphone by a remote party. Specific characteristics analyzed include the presence of multiple bulk delay values, echo magnitude, and the length of time for echo delays present within the telecommunications system. If the detected acoustic echo falls outside the range of acceptable parameters, or otherwise exceeds threshold limits, a warning signal is transmitted to the user indicating a high likelihood that the remote party is using a speakerphone. Warning the user of speakerphone use by the remote party can be helpful in ensuring that the communications between the parties is maintained in confidence.
摘要:
A method and apparatus configure a handheld audio device to communicate audio information by identifying an ear being used with the handheld audio device and by configuring the handheld audio device in response to the ear identification to communicate audio information to the ear. The identification may use sonic or visual techniques to identify the ear.
摘要:
A method and apparatus configure a handheld audio device to communicate audio information by identifying an ear being used with the handheld audio device and by configuring the handheld audio device in response to the ear identification to communicate audio information to the ear. The identification may use sonic or visual techniques to identify the ear.