公开(公告)号：US06934378B2

公开(公告)日：2005-08-23

申请号：US10160307

申请日：2002-05-31

申请人： Nathan Bryant Baker ,  Christopher Alan Huey

发明人： Nathan Bryant Baker ,  Christopher Alan Huey

IPC分类号： H04M3/42 ,  H04M3/493 ,  H04M7/00 ,  H04M15/00 ,  H04Q3/66

CPC分类号： H04M15/8044 ,  H04M3/42391 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M7/00 ,  H04M15/00 ,  H04M15/49 ,  H04M2203/158 ,  H04M2215/42 ,  H04M2215/46 ,  H04M2215/745 ,  H04Q3/66 ,  H04Q2213/13072 ,  H04Q2213/13141 ,  H04Q2213/13217 ,  H04Q2213/13376

摘要： In an information assistance service environment, after information assistance is provided to a caller, the caller may request to have the information assistance service provider complete the call. In the prior art, the call was routed back to the carrier switch from which the information assistance service provider received the call, and that carrier completed the call. In the invention, the information assistance service provider chooses how to route the call to the destination requested by the caller. A routing database including routes available to terminate the call is searched and the call is routed after considering a number of criteria such as availability of routing trunks, the LATA (local access and transport area) within which the destination phone number resides, pricing information, or a combination of these criteria. Routing may be accomplished using a local exchange carrier (LEC), an inter-exchange (or long-distance) carrier (IXC), an inter-machine transfer trunk (IMT), which connects two or more information assistance service centers, or a combination of these.

摘要翻译： 在信息援助服务环境中，在向呼叫者提供信息协助之后，呼叫者可以请求信息协助服务提供者完成呼叫。 在现有技术中，呼叫被路由回到信息协助服务提供商接收到呼叫的载波交换机，并且该载波完成呼叫。 在本发明中，信息援助服务提供商选择如何将呼叫路由到由呼叫者请求的目的地。 搜索包括可用于终止呼叫的路由的路由数据库，并且在考虑了路由中继线的可用性，目的地电话号码所在的LATA（本地接入和传输区域），定价信息， 或这些标准的组合。 路由可以使用连接两个或更多个信息援助服务中心的本地交换机（LEC），交换机（或长途）运营商（IXC），机间转移中继线（IMT）来实现，或者 这些的组合。

公开(公告)号：US07289613B2

公开(公告)日：2007-10-30

申请号：US10713806

申请日：2003-11-13

申请人： Nathan Bryant Baker

发明人： Nathan Bryant Baker

IPC分类号： H04M15/00 ,  H04M3/42

CPC分类号： H04M15/44 ,  H04M15/00 ,  H04M15/41 ,  H04M15/56 ,  H04M15/765 ,  H04M15/77 ,  H04M15/8033 ,  H04M2215/0104 ,  H04M2215/0164 ,  H04M2215/202 ,  H04M2215/724 ,  H04M2215/7254 ,  H04M2215/7435

摘要： A telephone call may have more than one identifier, e.g., a billing telephone number and a caller's telephone number, within its signaling stream. Each identifier may have an associated call servicing profile. The invention determines which of several call profiles associated with identifiers within the call signaling stream should be used to service the call. The invention involves reading the identifiers, retrieving the profiles associated with the identifiers, if they exist, and selecting one of the profiles to use based on data in the profiles and a profile priority scheme. The invention may be realized in relation to an information assistance service.

摘要翻译： 电话呼叫可以在其信令流内具有多于一个的标识符，例如记帐电话号码和主叫方的电话号码。 每个标识符可以具有相关联的呼叫服务简档。 本发明确定与呼叫信令流中的标识符相关联的几个呼叫简档中的哪一个应当用于服务呼叫。 本发明涉及读取标识符，检索与标识符相关联的简档（如果存在），并且基于简档中的数据和简档优先级方案来选择要使用的简档之一。 本发明可以相对于信息援助服务来实现。

公开(公告)号：US07149295B2

公开(公告)日：2006-12-12

申请号：US10108730

申请日：2002-03-28

申请人： Nathan Bryant Baker

发明人： Nathan Bryant Baker

IPC分类号： H04M15/00 ,  H04M3/00 ,  H04M5/00

CPC分类号： H04M3/4931 ,  H04M3/42068 ,  H04M3/4211 ,  H04M3/4935

摘要： It is typical that a user calls an information assistance service provider to request information, e.g., a destination telephone number desired by the user, and chooses to be connected to the destination number. It is also typical that the information assistance service provider offers enhanced assistance service features, e.g., a StarBack feature. In prior art, to provide the enhanced service features, the user's call invariably continues to be connected to a servicing switch associated with the service provider after the user is connected to the destination number. To efficiently utilize the limited capacity of the servicing switch, in accordance with the invention, the user's call may be selectively released from the servicing switch before the call is connected to the destination number. Such a call release depends on certain criteria for determining whether the user is a candidate for utilizing an enhanced service feature after the call is connected to the destination number.

公开(公告)号：US06937711B2

公开(公告)日：2005-08-30

申请号：US10160415

申请日：2002-05-31

申请人： Nathan Bryant Baker

发明人： Nathan Bryant Baker

IPC分类号： H04M3/493 ,  H04M15/00

CPC分类号： H04M15/70 ,  H04M3/42042 ,  H04M3/493 ,  H04M15/00 ,  H04M15/08 ,  H04M15/41 ,  H04M15/43 ,  H04M15/73 ,  H04M15/8083 ,  H04M2215/0164 ,  H04M2215/0184 ,  H04M2215/62 ,  H04M2215/70 ,  H04M2215/7072 ,  H04M2242/22

摘要： In a system for providing customers with information assistance services, records are generated to register service events. In prior art, all of the records are transmitted to a billing platform for billing customers for the services. When a customer requests credit for an unsatisfactory service, the credit issuance is traditionally handled at the billing platform. However, in accordance with the invention, the credit issuance is handled by first identifying, from the records, those records of service events for which the credit is requested. All of the records, except the identified records, are then transmitted to the billing platform for completion of the billing process, thereby effecting the credit issuance.

摘要翻译： 在为客户提供信息援助服务的系统中，生成记录服务事件。 在现有技术中，所有的记录都被传送到用于服务的计费客户的计费平台。 当客户要求信用不满意的服务时，信用发放通常在结算平台处理。 然而，根据本发明，通过从记录中首先识别请求信用的服务事件的记录来处理信用发行。 所有记录，除了所识别的记录，然后被传送到计费平台，以完成计费过程，从而进行信用发行。

公开(公告)号：US06999574B2

公开(公告)日：2006-02-14

申请号：US10610737

申请日：2003-06-30

申请人： Nathan Bryant Baker

发明人： Nathan Bryant Baker

IPC分类号： H04M3/42

CPC分类号： G06Q10/02 ,  H04M3/4931 ,  H04M3/523

摘要： A call to an information/call center is assigned a call sequence number. Call segments associated with the call sequence number are bundled as a single call session. A call session begins with the connection between the caller and the information/call center, and continues until that connection is torn down. Call segments are realized when connections are made or torn down between the information/call center and called parties. Each call is billed per call session, not per call segment. Call charges for each call session are determined, as are taxes allocated to one or more call segments.

摘要翻译： 对信息/呼叫中心的呼叫被分配呼叫序列号。 与呼叫序列号相关联的呼叫段被捆绑为单个呼叫会话。 呼叫会话从呼叫者和信息/呼叫中心之间的连接开始，并持续到该连接断开。 当在信息/呼叫中心和被叫方之间建立或拆除连接时，可以实现呼叫段。 每个呼叫每个呼叫会话计费，而不是每个呼叫段。 确定每个呼叫会话的呼叫费用，以及分配给一个或多个呼叫段的税费。

公开(公告)号：US06985569B2

公开(公告)日：2006-01-10

申请号：US10376935

申请日：2003-02-28

申请人： Nathan Bryant Baker

发明人： Nathan Bryant Baker

IPC分类号： H04M15/00 ,  H04M3/42

CPC分类号： H04M15/44 ,  H04M3/2218 ,  H04M3/4931 ,  H04M15/00 ,  H04M15/06 ,  H04M15/41 ,  H04M15/43 ,  H04M15/49 ,  H04M15/50 ,  H04M2215/0104 ,  H04M2215/0164 ,  H04M2215/46 ,  H04M2215/52

摘要： In an information assistance system, when a first party calls the service to request a communications number (i.e., phone number) of a second party, an indicator of the second party, such as the second party's name, is inserted into an event record to be provided to a billing platform. The indicator may also be the second party's address, instead of or along with the second party's name. The name may thereby be readily provided in a bill for the call. In a carrier network, the name of a second party called by a first party is inserted in an event record, so that the second party's name may be included in a bill for the call. The name may be determined by submitting the second party's communications number, which may be derived from call set up signals, to a database correlating communications numbers with corresponding parties' names. This may take place while the communication is being connected. Methods and systems are disclosed.

摘要翻译： 在信息辅助系统中，当第一方呼叫服务请求第二方的通信号码（即，电话号码）时，将第二方的指示符（例如第二方名称）插入到事件记录中 提供给计费平台。 该指标也可能是第二方的地址，而不是第二方的名字。 因此，该名称可以容易地设置在用于呼叫的帐单中。 在运营商网络中，由第一方呼叫的第二方的名称插入到事件记录中，使得第二方的名称可以被包括在用于呼叫的账单中。 该名称可以通过将可以从呼叫建立信号导出的第二方的通信号码提交到将通信号码与相应方的名称相关联的数据库来确定。 这可能在通信连接时发生。 公开了方法和系统。