公开(公告)号：US09294985B2

公开(公告)日：2016-03-22

申请号：US14557025

申请日：2014-12-01

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/42 ,  H04W40/20 ,  H04M3/46 ,  H04W4/16 ,  H04M3/54 ,  H04W64/00 ,  H04M7/00

CPC分类号： H04W40/20 ,  H04M3/42314 ,  H04M3/42348 ,  H04M3/46 ,  H04M3/546 ,  H04M7/006 ,  H04M2203/1091 ,  H04M2203/2044 ,  H04W4/16 ,  H04W64/00

摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

公开(公告)号：US20140038576A1

公开(公告)日：2014-02-06

申请号：US14047870

申请日：2013-10-07

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/54 ,  H04W4/16 ,  H04W64/00

CPC分类号： H04W40/20 ,  H04M3/42314 ,  H04M3/42348 ,  H04M3/46 ,  H04M3/546 ,  H04M7/006 ,  H04M2203/1091 ,  H04M2203/2044 ,  H04W4/16 ,  H04W64/00

摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

摘要翻译： vPBX服务器管理桥接线路外观（BLA）组中的呼叫。 BLA组可以包括位置感知移动设备的扩展。 vPBX服务器包含基于位置的转发规则，可以在管理来电时与BLA重定向规则一起应用。 单个扩展可以在多个移动设备上显示为用户界面元素（例如，图标或按钮）。 使用用户界面元素，主用户可以查看辅助用户的状态，包括辅助用户的位置信息。 vPBX服务器允许主用户根据转发规则和重定向规则将来电重定向到设备。

公开(公告)号：US09736756B2

公开(公告)日：2017-08-15

申请号：US14986410

申请日：2015-12-31

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/42 ,  H04W40/20 ,  H04W4/02 ,  H04L29/08 ,  H04M3/54 ,  H04W8/24

CPC分类号： H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

公开(公告)号：US09237235B2

公开(公告)日：2016-01-12

申请号：US14473475

申请日：2014-08-29

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/523 ,  H04M3/51 ,  H04M3/42

CPC分类号： H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

摘要： A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

摘要翻译： 在启用呼叫排队的虚拟专用交换机（vPBX）中，可以将移动设备分配给配置为队列代理（“QA”）的分机。 这个和其他移动或固定设备可以互连以形成虚拟呼叫中心。 每个分机可以分配各种规则，其中规定了分机上的来电应答如何，以及如何选择呼叫队列中的呼叫以通过质量检查来应答。 作为规则的一部分，vPBX系统根据QA的可用性状态将呼叫从呼叫队列转发到质量保证。 如果位置感知移动设备与QA相关联，则vPBX系统可以基于移动设备的地理位置来确定QA的可用性状态。 可以选择最接近地理位置的代理来应答呼叫。

公开(公告)号：US09008625B2

公开(公告)日：2015-04-14

申请号：US14043380

申请日：2013-10-01

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/16 ,  H04W12/12 ,  G06Q20/32 ,  G06Q20/40 ,  G06Q50/26 ,  H04M15/00

CPC分类号： H04W12/12 ,  G06Q20/32 ,  G06Q20/4016 ,  G06Q50/265 ,  H04M15/00 ,  H04M15/47 ,  H04M15/58 ,  H04M2215/0148 ,  H04M2215/0188

摘要： System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.

摘要翻译： 公开了用于防止欺诈攻击的系统，装置，计算机程序产品和方法（例如，在虚拟PBX服务提供商上）。 在一些实现中，执行一组欺诈评估处理，当执行每组欺诈评估处理并获得步骤结果时，总体欺诈评估分数递增。 可以基于总体欺诈评估分数来拒绝或接受用户请求（例如，帐户激活）。 在一些实施中，该欺诈评估过程集可以包括以下一个或多个：内部欺诈评估过程，用于检查与公共账户参数相关联的多个试用账户的过程，多帐户参数的地理位置验证过程， 联系电话号码的设备类型验证，信用卡验证的处理以及进行联系号码验证呼叫的处理。

公开(公告)号：US08934883B2

公开(公告)日：2015-01-13

申请号：US14047870

申请日：2013-10-07

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/42 ,  H04M3/54 ,  H04M3/46 ,  H04W4/16 ,  H04W64/00 ,  H04M7/00

CPC分类号： H04W40/20 ,  H04M3/42314 ,  H04M3/42348 ,  H04M3/46 ,  H04M3/546 ,  H04M7/006 ,  H04M2203/1091 ,  H04M2203/2044 ,  H04W4/16 ,  H04W64/00

摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

摘要翻译： vPBX服务器管理桥接线路外观（BLA）组中的呼叫。 BLA组可以包括位置感知移动设备的扩展。 vPBX服务器包含基于位置的转发规则，可以在管理来电时与BLA重定向规则一起应用。 单个扩展可以在多个移动设备上显示为用户界面元素（例如，图标或按钮）。 使用用户界面元素，主用户可以查看辅助用户的状态，包括辅助用户的位置信息。 vPBX服务器允许主用户根据转发规则和重定向规则将来电重定向到设备。

公开(公告)号：US20170134581A1

公开(公告)日：2017-05-11

申请号：US15415695

申请日：2017-01-25

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04M3/523

CPC分类号： H04M3/5233 ,  H04M3/42246 ,  H04M3/4234 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5234 ,  H04M2207/18 ,  H04M2242/28 ,  H04W4/02 ,  H04W4/023 ,  H04W12/06

摘要： A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

公开(公告)号：US20160119853A1

公开(公告)日：2016-04-28

申请号：US14986410

申请日：2015-12-31

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04W40/20 ,  H04M3/42 ,  H04W4/02

CPC分类号： H04W40/20 ,  H04L67/18 ,  H04M3/42229 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/54 ,  H04W4/02 ,  H04W4/021 ,  H04W4/027 ,  H04W8/24

摘要： Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

摘要翻译： 描述了在虚拟专用小交换机（vPBX）系统中利用位置信息的系统，方法和计算机程序产品。 在一些实现中，vPBX系统可以使用位置信息来确定移动设备的用户的可用性状态（例如，在办公室中，在办公室中，在家中，忙碌等）。 vPBX系统可以获得移动设备的地理坐标，并将这些坐标与用户（例如，用户的办公室，家庭或其他预定位置）相关联的位置与已知坐标相关联。 然后可以基于相关性（例如，用户当前是否在用户的办公室，在用户的家中，或在另一位置）来确定用户的可用性的推断。 可以将用户的可用性提供给与vPBX系统相关联的其他用户，并且可以用于呼叫管理（例如，路由）。

公开(公告)号：US20150087319A1

公开(公告)日：2015-03-26

申请号：US14557025

申请日：2014-12-01

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmunis

IPC分类号： H04W40/20 ,  H04W64/00

CPC分类号： H04W40/20 ,  H04M3/42314 ,  H04M3/42348 ,  H04M3/46 ,  H04M3/546 ,  H04M7/006 ,  H04M2203/1091 ,  H04M2203/2044 ,  H04W4/16 ,  H04W64/00

摘要： A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.

摘要翻译： vPBX服务器管理桥接线路外观（BLA）组中的呼叫。 BLA组可以包括位置感知移动设备的扩展。 vPBX服务器包含基于位置的转发规则，可以在管理来电时与BLA重定向规则一起应用。 单个扩展可以在多个移动设备上显示为用户界面元素（例如，图标或按钮）。 使用用户界面元素，主用户可以查看辅助用户的状态，包括辅助用户的位置信息。 vPBX服务器允许主用户根据转发规则和重定向规则将来电重定向到设备。

公开(公告)号：US20140031009A1

公开(公告)日：2014-01-30

申请号：US14043380

申请日：2013-10-01

申请人： RingCentral, Inc.

发明人： Vlad Vendrow ,  Bruce Young ,  Praful Shah ,  Boris Elpiner ,  Vladimir Shmuris

IPC分类号： H04W12/12

CPC分类号： H04W12/12 ,  G06Q20/32 ,  G06Q20/4016 ,  G06Q50/265 ,  H04M15/00 ,  H04M15/47 ,  H04M15/58 ,  H04M2215/0148 ,  H04M2215/0188

摘要： System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.

摘要翻译： 公开了用于防止欺诈攻击的系统，装置，计算机程序产品和方法（例如，在虚拟PBX服务提供商上）。 在一些实现中，执行一组欺诈评估处理，当执行每组欺诈评估处理并获得步骤结果时，总体欺诈评估分数递增。 可以基于总体欺诈评估分数来拒绝或接受用户请求（例如，帐户激活）。 在一些实施中，该欺诈评估过程集可以包括以下一个或多个：内部欺诈评估过程，用于检查与公共账户参数相关联的多个试用账户的过程，多帐户参数的地理位置验证过程， 联系电话号码的设备类型验证，信用卡验证的处理以及进行联系号码验证呼叫的处理。