Systems and methods for analyzing a technical event

    公开(公告)号:US12205021B1

    公开(公告)日:2025-01-21

    申请号:US16932166

    申请日:2020-07-17

    Abstract: Systems and methods are described for analyzing information relating to technical events associated with client devices in an organization (e.g., hardware and/or software malfunctions or performance inefficiencies originating at a client device or elsewhere in an organizational computing system). Particularly, machine learning techniques may use one or more trained artificial neural networks to classify technical events. Classifications of technical events may include, for example, causes of technical events, identifications of other affected devices, and/or steps for resolving technical events. Additionally, systems and methods are described for analyzing information relating to organizational ideas conceived of by client device users within the organization.

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