摘要:
An interactive voice response method and system comprising a VoiceXML browser for processing an interaction with a user. A music score (for example a MIDI file) describing background music for playing during the interaction, and a music synthesizer for generating background music from the music score and from acoustic parameters are included. Acoustic parameters are generated whereby the music synthesizer may be controlled independently of the music score to change the audio environment during an interaction.
摘要:
This invention relates to the management, in an interactive voice response system, of a plurality of speech technology modules. In particular it relates to an apparatus and a method for dynamically determining which of a plurality of speech technology modules to use during voice interaction between the system and a user. In prior art IVR systems each speech technology module is configured for a specific application or task. Most speech technology modules have different lexicons for the range of functions but it is the full lexicon which can determine an engine's suitability for a language. For instance, one type of speech recognition engine is preferred for certain languages whereas IBM ViaVoice is a good general all rounder. Choosing one speech recognition module according to application or function alone is not entirely satisfactory and there is a need for improvement. The present solution is to select, for each interaction, one of the speech technology modules from the plurality of the modules to be used by the application according to the environment property of the interaction.
摘要:
A communications system may be used for transmitting and/or receiving data over a network. The system needs to exchange capability information with other systems in the network, in order to determine which forms of communication can be mutually supported. The exchange of information includes logical expressions involving two or more parameters. This allows, for example, a system to indicate that a higher error rate will occur if the throughput is increased. In the preferred embodiment, each capability parameter is specified in terms of a range between a minimum and a maximum acceptable value.
摘要:
A voice processing complex has a plurality of host machines, each host machine supporting one or more voice applications, at least one host in the complex including telephony hardware for providing access to a plurality of telephone lines. Such a host provides telephony functions to the complex. This is achieved by maintaining a mapping of voice applications to telephone lines, and creating a call object in response to an incoming call on one of the lines. It is then determined which voice application to associate with the incoming call on the basis of this mapping, and an identifier to the call object is then passed to the determined voice application. Thereafter the call object is responsive to requests from this voice application for providing telephony functions for the call. This includes receiving a media object from the voice processing application which represents desired output over a telephone line. This media object is then processed into a plurality of output components in accordance with one or more presentation criteria, and these components are then output over the telephone line.
摘要:
A method of presenting information via a user interface of a computer system is disclosed. The method is executed by a book component and a renderer component. The book determines page boundaries for pages in which information is to be presented, and communicates the page boundaries to the renderer. The renderer determines a number of pages, constrained by the page boundaries, required to fully render the information, and communicates the number of pages to the book. Responsive to the book providing an input token representing a prominent element of information on a page, the renderer determines a page number for the page containing the element of information represented by the token, and communicates the page number to the book. Responsive to an event requiring the presentation of a page including a prominent element of information, the book communicates the page number to the renderer. The renderer presents the page in a display area and provides an output token to the book representing a prominent element of information on the presented page.
摘要:
The present invention relates to embedded HTML documents and to a method and system for rendering such documents to a visual display unit. The Internet does not currently support embedded documents. The current manner of viewing a plurality of HTML documents is to include a URL within one documents which allows access to a second document. HTML does not provide for the nesting or embedding of HTML documents. Accordingly the present invention provides a system and method for realising embedded HTML documents. The present invention utilises a Java applet which can be launched by a Java enabled browser. The Java applet can parse and render HTML instructions contained within an HTML document to a reserved area of a visual display unit. The Java applet can also launch further applets and therefore allow further nesting or embedding of HTML documents.
摘要:
A voice processing system for connection to a telephone line for providing telephony support to voice processing applications having a voice processing application and a media object, the media object having an output element for outputting a set of output components in accordance with one or more presentation criteria such as locale and style; a receiving element for receiving the media object from the voice processing application, the media object representing desired output over a telephone line; and the outputting element outputting the output components over the telephone line.
摘要:
A method and apparatus for subclassing System Object Model (SOM) class objects for a dynamic object-oriented language. A proxy class object is created using the dynamic language that points to the SOM class object. Next, a dynamic language subclass is created. This is followed by the creation of a SOM class object using the SOM interface, which causes certain SOM methods to be overridden by dynamic language redispatch stubs. The dynamic language overrides the SOM dispatch procedures and replaces the dispatcher with its own procedures. The new dispatch procedure will search for a method in the dynamic language class object method table first in response to a message, and if not found, redirects the message to the SOM environment.
摘要:
Method, system, and computer program product for building a voice prompt menu for a collection of portlets by acquiring a list of portlets, building a voice menu comprising voice menu items to activate each of the portlets, acquiring a portlet profile containing customization information, and adapting the voice menu using the customization information in the portlet profile. The web portlet may define custom characteristics for consideration by the voice aggregator, for instance, in the positions for its menu items in the hierarchy of the voice portal menu.
摘要翻译:方法,系统和计算机程序产品,用于通过获取Portlet列表来构建用于Portlet集合的语音提示菜单,构建包括语音菜单项的语音菜单以激活每个Portlet,获取包含定制信息的Portlet简档,以及 使用portlet配置文件中的自定义信息调整语音菜单。 web portlet可以定义用于由语音聚合器考虑的自定义特征,例如,在语音门户菜单的层次结构中的菜单项的位置。
摘要:
The invention provides a method, system and computer program product for creating a form definition data file using a visual programming development environment on a computer system. The data file is for interpretation by a dialogue management system and is XML-based markup. A graphical program representation of the data file is created in the development environment and is then compiled and executed in order to generate the data file. The program itself is built by linking a main Java bean component and a plurality of Java bean sub-components, all containing characteristic data file information. On running the executable, the main Java bean outputs its respective data file information into the data file and does this by creating a file output stream and writing its respective data file information to that output stream. This action also causes the next and subsequent java bean components to output their respective data file information into the data file.