公开(公告)号：US6031903A

公开(公告)日：2000-02-29

申请号：US769676

申请日：1996-12-16

申请人： B. Waring Partridge, III

发明人： B. Waring Partridge, III

IPC分类号： H04M3/42 ,  H04Q1/45 ,  H04M11/00

CPC分类号： H04M3/4228 ,  H04Q1/45 ,  H04Q2213/13204 ,  H04Q2213/13298 ,  H04Q2213/13383 ,  H04Q2213/13405 ,  Y10S379/917

摘要： A method for providing access to services during communication between subscribers over a communication path on a switched communication network is provided. In a first step, the injection of a DTMF service request signal by a first subscriber is detected. In a second step, a service is provided to a subscriber that corresponds to the DTMF service request signal from a set of services. The set of services includes a service that terminates the communication path to a second subscriber.

摘要翻译： 提供了一种用于在切换通信网络上的通信路径上的用户之间通信期间提供对服务的访问的方法。 在第一步骤中，检测由第一用户注入DTMF服务请求信号。 在第二步骤中，向来自一组服务的DTM​​F服务请求信号的用户提供服务。 该服务集合包括终止到第二用户的通信路径的服务。

公开(公告)号：US5023868A

公开(公告)日：1991-06-11

申请号：US504711

申请日：1990-04-03

申请人： Wayne A. Davidson ,  Diana S. Winter

发明人： Wayne A. Davidson ,  Diana S. Winter

IPC分类号： H04M3/42 ,  H04M3/51 ,  H04M3/54 ,  H04Q11/04

CPC分类号： H04Q11/0428 ,  H04M3/42314 ,  H04M3/51 ,  H04M3/546 ,  H04Q2213/1322 ,  H04Q2213/13282 ,  Y10S379/909 ,  Y10S379/917

摘要： A computer connected to an ISDN switch via an ISDN digital subscriber line, has shared cell appearances with a number of telephone stations connected to the switch and on the basis of shared call appearance associated messages from the switch, controls the forwarding of calls directed to the stations with which it has a shared call appearance. The associated messages are interpreted by the computer, which generates station status information. The computer responds to messages associated with predefined ones of the stations to select an alternate destination for the call and to transmit ISDN messages to the switch to cause the call to be forwarded to the selected alternate destination. Calls may be forwarded depending on call type, called number or other criteria. The computer responds to calls forwarded to it in the event that an associated station is busy and connects a holding party to the principal phone when the principal phone is no longer busy. The computer may be connected simultaneously to several ISDN switches via ISDN subscriber lines to receive shared call appearance associated messages from the several switching systems and forward calls for a telephone station connected to one switch, to a telephone station connected to another switch.In order to handle voice message recording, an ISDN line shares the directory numbers of the analog lines connecting a switch to a message recording system. The ISDN line then receives all messages destined for the lines connected to the message switch. The ISDN line is connected to an interface for converting between ISDN messages and data messages for controlling the message recording system. Avdantageously, this permits an ISDN switch to provide an inexpensive interface to a voice message system.

摘要翻译： 通过ISDN数字用户线连接到ISDN交换机的计算机具有连接到交换机的多个电话站的共享小区出现，并且基于来自交换机的共享呼叫相关消息，控制转发到 具有共享呼叫状态的站。 相关联的消息由计算机解释，生成站状态信息。 计算机响应与预定义的站的相关联的消息，以选择用于该呼叫的备用目的地并向该交换机发送ISDN消息以使呼叫被转发到所选择的备选目的地。 呼叫可以根据呼叫类型，被叫号码或其他条件转发。 在主用电话不再忙碌的情况下，计算机响应转发给它的呼叫，当相关联的电台忙碌并将主持电话连接到主电话时。 计算机可以经由ISDN用户线路同时连接到多个ISDN交换机，以接收来自多个交换系统的共享呼叫出现相关消息，并将连接到一个交换机的电话台的呼叫转接到连接到另一个交换机的电话台。 为了处理语音留言记录，ISDN线共享将交换机连接到消息记录系统的模拟线路的目录号码。 然后，ISDN线路接收所有发往连接到消息交换机的线路的消息。 ISDN线路连接到用于在ISDN消息和用于控制消息记录系统的数据消息之间进行转换的接口。 Avtantagely，这允许ISDN交换机为语音消息系统提供廉价的接口。

公开(公告)号：US07936861B2

公开(公告)日：2011-05-03

申请号：US10898722

申请日：2004-07-23

申请人： Benjamin Anthony Knott ,  Kurt M. Joseph ,  Robert R. Bushey ,  John Mills Martin

发明人： Benjamin Anthony Knott ,  Kurt M. Joseph ,  Robert R. Bushey ,  John Mills Martin

IPC分类号： H04M1/64

CPC分类号： H04M3/493 ,  H04M2203/355 ,  Y10S379/917

摘要： The disclosure is directed to a system including a factor engine, an audio clip sequencing engine and an announcement engine. The factor engine is configured to identify an ordered set of menu options based on a plurality of weighted factors. The audio clip sequencing engine is responsive to the factor engine and is configured to generate an ordered sequence of audio clips based on the ordered set of menu options. The announcement engine is responsive to the audio clip sequencing engine and is configured to play the ordered sequence of audio clips.

摘要翻译： 本公开涉及包括因子引擎，音频剪辑排序引擎和通告引擎的系统。 因子引擎被配置为基于多个加权因子来识别菜单选项的有序集合。 音频剪辑排序引擎响应于因子引擎，并且被配置为基于有序的菜单选项集来生成音频剪辑​​的有序序列。 通知引擎响应于音频剪辑排序引擎，并被配置为播放音频剪辑的有序序列。

公开(公告)号：US6016336A

公开(公告)日：2000-01-18

申请号：US972306

申请日：1997-11-18

申请人： Bruce Lowell Hanson

发明人： Bruce Lowell Hanson

IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M3/523 ,  H04M3/527 ,  H04M3/533 ,  H04M1/64

CPC分类号： H04M3/493 ,  H04M3/527 ,  H04M2203/254 ,  H04M2203/255 ,  H04M2203/551 ,  H04M2242/14 ,  H04M2242/22 ,  H04M3/42059 ,  H04M3/487 ,  H04M3/5235 ,  H04M3/533 ,  Y10S379/917

摘要： A voice response system that functions in a receiving telephone system and learns individual caller behavior. The voice response system stores the callers unique identifier and a menu option selected by the caller in response to a menu manuscript. For subsequent calls by the caller, the caller is presented with a truncated menu manuscript that allows the caller to more quickly connect to the desired system.

摘要翻译： 语音应答系统，在接收电话系统中起作用，并学习个人呼叫者行为。 语音应答系统存储呼叫者唯一标识符和由呼叫者响应于菜单原稿选择的菜单选项。 对于呼叫者的后续呼叫，呼叫者被呈现为截断的菜单原稿，允许呼叫者更快速地连接到期望的系统。

公开(公告)号：US4611094A

公开(公告)日：1986-09-09

申请号：US557128

申请日：1983-12-01

申请人： Richard L. Asmuth ,  Renato M. Ermann ,  Mark A. Gauldin ,  George W. Gawrys ,  Roger E. Stone ,  Marjorie P. Yuhas

发明人： Richard L. Asmuth ,  Renato M. Ermann ,  Mark A. Gauldin ,  George W. Gawrys ,  Roger E. Stone ,  Marjorie P. Yuhas

IPC分类号： H04M3/42 ,  H04M15/00 ,  H04Q3/00 ,  H04Q3/545 ,  H04M15/04

CPC分类号： H04Q3/0033 ,  H04M3/4228 ,  H04Q3/0016 ,  H04Q2213/1313 ,  H04Q2213/13547 ,  Y10S379/917

摘要： A method allowing a customer to define its telephone service within flexible boundaries for calls directed to the customer. Within constraints imposed by the selected embodiment, the method reduces software development traditionally associated with the provision of new services. A plurality of independent call processing capabilities, such as announcement, digit collection, billing, etc., are provided at a switching office. A program defined by a customer is executed in response to each call to the customer. The program makes decisions based on the parameters of the call, such as time, ANI, information digits requested and received from the caller, etc., and links together the appropriate ones of the capabilities in the proper order to dispose of the call based on the call parameters as specified in the program. A customer service may be modified by changing the customer program.

摘要翻译： 一种允许客户在针对客户的呼叫的灵活边界内定义其电话服务的方法。 在所选实施例施加的限制内，该方法减少传统上与提供新服务相关联的软件开发。 在交换局提供多个独立的呼叫处理能力，例如公告，数字收集，计费等。 响应于对客户的每次呼叫，执行由客户定义的程序。 该程序根据呼叫的参数进行决策，如时间，ANI，来自呼叫者的请求和接收的信息数据等，并以合适的顺序将适当的能力链接在一起，以处理基于 程序中指定的调用参数。 可以通过更改客户程序来修改客户服务。

公开(公告)号：US20070165808A1

公开(公告)日：2007-07-19

申请号：US11651822

申请日：2007-01-10

申请人： Roberto Pieraccini ,  Zor Gorelov ,  Alan Pan

发明人： Roberto Pieraccini ,  Zor Gorelov ,  Alan Pan

IPC分类号： H04M15/06 ,  H04M1/56

CPC分类号： H04M3/493 ,  H04M3/42068 ,  H04M3/51 ,  Y10S379/917

摘要： An interactive voice response (IVR) system which assists in identifying repeat callers, understanding whether they are calling for the same reason as one of their previous calls, and properly disposing of the call. If the repeat caller is calling for the same reason, information from the previous call (or the previous calls) is retrieved and an action based on a defined business logic for repeat callers may then be executed for the current call.

摘要翻译： 一种交互式语音响应（IVR）系统，它帮助识别重复呼叫者，了解他们是否正在呼叫与之前的呼叫相同的原因，以及正确处理呼叫。 如果重复呼叫者呼叫相同的原因，则检索来自先前呼叫（或先前呼叫）的信息，然后可以针对当前呼叫执行基于用于重复呼叫者的定义业务逻辑的动作。

公开(公告)号：US5056132A

公开(公告)日：1991-10-08

申请号：US384772

申请日：1989-07-25

申请人： Edward R. Coleman ,  Danny C. Vogel ,  David A. Vogel ,  Diane P. Cherry

发明人： Edward R. Coleman ,  Danny C. Vogel ,  David A. Vogel ,  Diane P. Cherry

IPC分类号： H04M1/723 ,  H04M11/06

CPC分类号： H04M1/723 ,  H04M11/06 ,  Y10S379/902 ,  Y10S379/917

摘要： A switch device adapted to interface an incoming telephone line and an internal telephone system comprising a telephone, a facsimile machine, and an auxiliary device such as a modem, answering machine, or another telephone. The switch device automatically receives and answers incoming communications and asks for an identifying code from the caller which will characterize the incoming communication. After characterizing the incoming call, the switch device then alerts the telephone user or the facsimlile machine or the auxiliary device that there is an incoming communication. The non-alerted units are blocked out. A programming mode is provided to prioritize or selectively channel calls that are unidentifiable by the switch device to a preselected default device so that no incoming calls will be lost.

摘要翻译： 一种适于接入电话线和包括电话机，传真机以及诸如调制解调器，应答机或其他电话的辅助设备的内部电话系统的开关装置。 交换设备自动接收和应答进入的通信，并要求来自呼叫者的识别码，其将表征进入的通信。 在对来电进行表征之后，交换设备然后向电话用户或简易机器或辅助设备通知有进入通信。 未通知的单位被阻止。 提供编程模式以将交换机设备无法识别的呼叫优先排序或选择性地传送到预先选择的默认设备，以便不会丢失来电。

公开(公告)号：US5056086A

公开(公告)日：1991-10-08

申请号：US454720

申请日：1989-12-21

申请人： Michael G. Libonati

发明人： Michael G. Libonati

IPC分类号： H04M3/493 ,  H04Q11/04

CPC分类号： H04Q11/0407 ,  H04M3/493 ,  Y10S379/917

摘要： Apparatus for a telephone switch, e.g. a tandem switch, for providing a telephonic mass announcement service and methods for use therein in providing passive and/or interactive announcements as well as interactive mass announcement based custom call routing services. Specifically, mass announcements are provided by connecting an announcement circuit as one input to a time-space-time (T/S/T) switch located within a tandem telephone switch and permitting the central processor that controls the tandem switch to establish a time slot connection between that circuit and any caller. Digitized announcements are stored in a main announcement store contained within the tandem switch.

摘要翻译： 用于电话交换机的装置，例如 串联交换机，用于提供电话大众宣布服务，以及用于其中的方法，用于提供被动和/或交互式通知以及基于交互式大众宣传的定制呼叫路由服务。 具体地，通过将​​通告电路作为一个输入连接到位于串联电话交换机内的时空（T / S / T）交换机并且允许控制串联交换机的中央处理器建立时隙来提供大量公告 该电路与任何呼叫者之间的连接。 数字化通知存储在串联交换机中包含的主要通告存储器中。

公开(公告)号：US4899369A

公开(公告)日：1990-02-06

申请号：US348716

申请日：1989-05-05

申请人： James M. Kondziela

发明人： James M. Kondziela

IPC分类号： H04M11/08

CPC分类号： H04M11/08 ,  Y10S379/903 ,  Y10S379/917

摘要： A method for controlling audiotex services which is analogous to the method by which users operate conventional commercial radios is disclosed. In accordance with the inventive method, upon dialing a general audiotex telephone number, the user hears what sounds like the slow changing of stations on a radio. The effect is produced by successively transmitting to the caller a short excerpt from each of a plurality of available audiotex services. The caller may stop the scanning of the audiotex services at any particular audiotex service by pressing a particular key on the telephone keypad. Other keys may be used to resume the scanning of the audiotex services in the forward or reverse directions and at a slow or fast speed. Some of the keys on the user's telephone keypad may be used as memory keys. When a user presses one of these memory keys, access to a particular audiotex service is immediately provided.

摘要翻译： 公开了一种用于控制audiotex服务的方法，其类似于用户操作常规商用无线电的方法。 根据本发明的方法，在拨打一般的音频电话号码时，用户听到听起来像在无线电台上的站点的慢速变化。 该效果是通过向呼叫者连续发送来自多个可用的audiotex服务中的每一个的简短摘录而产生的。 呼叫者可以通过按下电话键盘上的特定键来停止对任何特定音频服务的audiotex服务的扫描。 可以使用其他键在正向或反向方向上以慢速或快速的速度恢复对audiotex服务的扫描。 用户电话键盘上的某些键可用作存储键。 当用户按下这些存储键之一时，立即提供对特定audiotex服务的访问。

公开(公告)号：US4879743A

公开(公告)日：1989-11-07

申请号：US252477

申请日：1988-10-03

申请人： Edmund T. Burke ,  Daniel H. Dawdy ,  Timothy M. Rubert

发明人： Edmund T. Burke ,  Daniel H. Dawdy ,  Timothy M. Rubert

IPC分类号： H04M3/42 ,  H04M3/50 ,  H04M3/527 ,  H04M3/533 ,  H04M3/537 ,  H04M3/54 ,  H04M3/58 ,  H04M7/06 ,  H04Q1/45 ,  H04Q11/04

CPC分类号： H04M3/54 ,  H04M3/42314 ,  H04M3/527 ,  H04M3/533 ,  H04M3/537 ,  H04M3/546 ,  H04Q11/04 ,  H04M2203/2044 ,  H04M3/50 ,  H04M3/58 ,  H04Q1/45 ,  Y10S379/903 ,  Y10S379/914 ,  Y10S379/917

摘要： A PBX system is responsive to an incoming call which is directed to an adjunct of the system for sending a ringing signal over a station facility to the adjunct. When the adjunct goes off-hook, the system outputs to the adjunct over the station facility multi-frequency tones containing information associated with the incoming call prior to establishing a connection between the adjunct and calling party. The information selects the proper operating mode of the adjunct and provides other call processing information to the adjunct. The adjunct communicates information to the PBX using a switch-hook flash and multi-frequency tones.

摘要翻译： PBX系统响应于进入呼叫，该呼叫被引导到系统的附件，用于通过站设备向附件发送振铃信号。 当附件摘机时，在建立附件和主叫方之间的连接之前，系统通过站设备向附件输出包含与来电相关联的信息的多频音调。 信息选择适当的辅助操作模式，并向附件提供其他呼叫处理信息。 附件使用切换闪光灯和多频音调将信息传送到集团电话。