公开(公告)号：US20180255004A1

公开(公告)日：2018-09-06

申请号：US15447683

申请日：2017-03-02

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sreeharsha Lanka ,  Prasanna Rajagopal ,  Alex Papadopolo ,  Ramakrishnan Muthukrishnan

IPC: H04L12/58 ,  H04L29/08

CPC classification number: H04L51/02 ,  H04L51/18 ,  H04L63/0807 ,  H04L63/0876 ,  H04L63/108 ,  H04L67/26 ,  H04W12/00502 ,  H04W12/00512

Abstract: A method may include receiving, via a voice channel and from a user device associated with a user, a request for information regarding a service provided to the user by a provider and determining whether the user device is configured to receive push notifications. The method may also include determining whether the user device is associated with a current customer of the provider, generating a link and an authorization token, in response to determining that the user device is not configured to receive push notifications and that the user device is associated with a current customer, and forwarding the link and the authorization token to the user device. The method may further include receiving an indication of a selection of the link via the user device and providing the requested information to the user device in response to receiving the indication of the selection of the link.

公开(公告)号：US20240311841A1

公开(公告)日：2024-09-19

申请号：US18185125

申请日：2023-03-16

Applicant: Verizon Patent and Licensing Inc.

Inventor： Pradeep Bharthur SHANTHRAJ ,  Prasanna Rajagopal ,  Charles J. Forsythe ,  Sankar Shanmugam ,  Neil Thomas Razzano ,  Rahul Vijaya Rao ,  Ravneet Singh ,  Michael Brimshan ,  Vipul Jha ,  Lakshmi Ramanathan

IPC: G06Q30/016 ,  G06F9/451

CPC classification number: G06Q30/016 ,  G06F9/453

Abstract: In some implementations, a system may receive, from a user device, a support request to setup a support session via a first communication modality. The system may determine an intent associated with the support session. The system may provide, to the user device, information to enable a second communication modality for the support session based on the intent associated with the support session. The system may receive, from the user device, an indication of one or more user interactions during the support session via at least one of the first communication modality or the second communication modality. The system may determine an intent associated with the one or more user interactions. The system may provide, to the user device, one or more responses, based on the intent associated with the one or more user interactions, via the first communication modality and the second communication modality.

公开(公告)号：US10404628B2

公开(公告)日：2019-09-03

申请号：US15447683

申请日：2017-03-02

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sreeharsha Lanka ,  Prasanna Rajagopal ,  Alex Papadopolo ,  Ramakrishnan Muthukrishnan

IPC: H04W4/00 ,  H04L12/58 ,  H04L29/08 ,  H04L29/06

Abstract: A method may include receiving, via a voice channel and from a user device associated with a user, a request for information regarding a service provided to the user by a provider and determining whether the user device is configured to receive push notifications. The method may also include determining whether the user device is associated with a current customer of the provider, generating a link and an authorization token, in response to determining that the user device is not configured to receive push notifications and that the user device is associated with a current customer, and forwarding the link and the authorization token to the user device. The method may further include receiving an indication of a selection of the link via the user device and providing the requested information to the user device in response to receiving the indication of the selection of the link.