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公开(公告)号：US09800740B2
公开(公告)日：2017-10-24
申请号：US14880444
申请日：2015-10-12
Applicant: Verizon Patent and Licensing Inc.
Inventor： Neil Thomas Razzano , Henry H. Li , Meera Deshpande Kumarjiguda
CPC classification number: H04M15/28 , G06F3/0481 , H04L67/26 , H04M15/83 , H04M15/846 , H04M15/857 , H04W4/14 , H04W4/24
Abstract: A method including obtaining, via a first push notification received by a mobile station, a first usage amount of a mobile communication network resource allocation associated with the mobile station; storing, in the mobile station, the first usage amount; determining that the stored first usage amount is out of date; in response to the determination that the stored first usage amount is out of date, transmitting a request for a usage amount of the mobile communication network resource allocation; receiving a response to the request, the response indicating a second usage amount of the mobile communication network resource allocation; and displaying, on a display unit included in the mobile station, a graphical indication of an amount of the mobile communication network resource allocation that has been used or remains to be used, based on the second usage amount.
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公开(公告)号：US11520995B2
公开(公告)日：2022-12-06
申请号：US17068480
申请日：2020-10-12
Applicant: Verizon Patent and Licensing Inc.
Inventor： Trisha Mahajan , Stephen Soltys , Neil Thomas Razzano , Sankar Shanmugam
IPC: G06F40/40 , G10L17/22 , G10L15/183 , G10L17/00
Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
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公开(公告)号：US11030412B2
公开(公告)日：2021-06-08
申请号：US15949893
申请日：2018-04-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Sreeharsha Lanka , Pradeep Bharthur Shanthraj , Neil Thomas Razzano , Shankar Venkatesan , Trisha Mahajan , Stephen John Soltys , Moorthy Sengottaiyan , Saivivek Thiyagarajan , Ahmed Pasha Mohammed , Sandeep Kumar
IPC: G06F40/30 , H04L12/58 , G06N20/00 , G06F16/951 , G06Q30/04
Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.
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Patent Agency Ranking
公开(公告)号：US20210073478A1
公开(公告)日：2021-03-11
申请号：US17068480
申请日：2020-10-12
Applicant: Verizon Patent and Licensing Inc.
Inventor： Trisha Mahajan , Stephen Soltys , Neil Thomas Razzano , Sankar Shanmugam
IPC: G06F40/40 , G10L17/22 , G10L15/183 , G10L17/00
Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
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公开(公告)号：US20240311841A1
公开(公告)日：2024-09-19
申请号：US18185125
申请日：2023-03-16
Applicant: Verizon Patent and Licensing Inc.
Inventor： Pradeep Bharthur SHANTHRAJ , Prasanna Rajagopal , Charles J. Forsythe , Sankar Shanmugam , Neil Thomas Razzano , Rahul Vijaya Rao , Ravneet Singh , Michael Brimshan , Vipul Jha , Lakshmi Ramanathan
IPC: G06Q30/016 , G06F9/451
CPC classification number: G06Q30/016 , G06F9/453
Abstract: In some implementations, a system may receive, from a user device, a support request to setup a support session via a first communication modality. The system may determine an intent associated with the support session. The system may provide, to the user device, information to enable a second communication modality for the support session based on the intent associated with the support session. The system may receive, from the user device, an indication of one or more user interactions during the support session via at least one of the first communication modality or the second communication modality. The system may determine an intent associated with the one or more user interactions. The system may provide, to the user device, one or more responses, based on the intent associated with the one or more user interactions, via the first communication modality and the second communication modality.
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6.发明申请公开(公告)号：US20200175118A1
公开(公告)日：2020-06-04
申请号：US16209783
申请日：2018-12-04
Applicant: Verizon Patent and Licensing Inc.
Inventor： Trisha Mahajan , Stephen Soltys , Neil Thomas Razzano , Sankar Shanmugam
IPC: G06F17/28 , G10L15/183 , G10L17/22 , G10L17/00
Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
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公开(公告)号：US20190311036A1
公开(公告)日：2019-10-10
申请号：US15949893
申请日：2018-04-10
Applicant: Verizon Patent and Licensing Inc.
Inventor： Sankar Shanmugam , Sreeharsha Lanka , Pradeep Bharthur Shanthraj , Neil Thomas Razzano , Shankar Venkatesan , Trisha Mahajan , Stephen John Soltys , Moorthy Sengottaiyan , Saivivek Thiyagarajan , Ahmed Pasha Mohammed , Sandeep Kumar
Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.
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公开(公告)号：US20170104878A1
公开(公告)日：2017-04-13
申请号：US14880444
申请日：2015-10-12
Applicant: Verizon Patent and Licensing Inc.
Inventor： Neil Thomas Razzano , Henry H. Li , Meera Deshpande Kumarjiguda
IPC: H04M15/28 , G06F3/0481 , H04M15/00 , H04W4/24 , H04L29/08
CPC classification number: H04M15/28 , G06F3/0481 , H04L67/26 , H04M15/83 , H04M15/846 , H04M15/857 , H04W4/14 , H04W4/24
Abstract: A method including obtaining, via a first push notification received by a mobile station, a first usage amount of a mobile communication network resource allocation associated with the mobile station; storing, in the mobile station, the first usage amount; determining that the stored first usage amount is out of date; in response to the determination that the stored first usage amount is out of date, transmitting a request for a usage amount of the mobile communication network resource allocation; receiving a response to the request, the response indicating a second usage amount of the mobile communication network resource allocation; and displaying, on a display unit included in the mobile station, a graphical indication of an amount of the mobile communication network resource allocation that has been used or remains to be used, based on the second usage amount.
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