公开(公告)号：US20210073180A1

公开(公告)日：2021-03-11

申请号：US16949921

申请日：2020-11-20

Applicant: Verizon Patent and Licensing Inc.

Inventor： Saivivek THIYAGARAJAN ,  Praveen K MUTHU ,  Pradeep Bharthur SHANTHRAJ ,  Sankar SHANMUGAM

IPC: G06F16/16 ,  G06F16/9032 ,  G06F16/903 ,  G06N20/00 ,  G06F3/0482

Abstract: A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.

公开(公告)号：US20200379950A1

公开(公告)日：2020-12-03

申请号：US16427849

申请日：2019-05-31

Applicant: Verizon Patent and Licensing Inc.

Inventor： Saivivek THIYAGARAJAN ,  Praveen K. MUTHU ,  Pradeep Bharthur SHANTHRAJ ,  Sankar SHANMUGAM

IPC: G06F16/16 ,  G06F16/9032 ,  G06F3/0482 ,  G06N20/00 ,  G06F16/903

Abstract: A device receives provides content to a client device via a dual-panel user interface that includes a first panel and a second panel. The device receives, from the client device, information indicating a user interaction, and processes the information, with a first model, to determine a question based on the user interaction. The device utilizes natural language processing with the question to determine an intent of the question, and processes the intent of the question, with a second model, to map the intent of the question to a content answer to the question. The device adds additional user information, associated with a user of the client device, to the content answer to generate a personalized content response, and updates the first panel with the personalized content response to generate an updated first panel. The device provides the updated first panel, via the dual-panel user interface, to the client device.

公开(公告)号：US20240311841A1

公开(公告)日：2024-09-19

申请号：US18185125

申请日：2023-03-16

Applicant: Verizon Patent and Licensing Inc.

Inventor： Pradeep Bharthur SHANTHRAJ ,  Prasanna Rajagopal ,  Charles J. Forsythe ,  Sankar Shanmugam ,  Neil Thomas Razzano ,  Rahul Vijaya Rao ,  Ravneet Singh ,  Michael Brimshan ,  Vipul Jha ,  Lakshmi Ramanathan

IPC: G06Q30/016 ,  G06F9/451

CPC classification number: G06Q30/016 ,  G06F9/453

Abstract: In some implementations, a system may receive, from a user device, a support request to setup a support session via a first communication modality. The system may determine an intent associated with the support session. The system may provide, to the user device, information to enable a second communication modality for the support session based on the intent associated with the support session. The system may receive, from the user device, an indication of one or more user interactions during the support session via at least one of the first communication modality or the second communication modality. The system may determine an intent associated with the one or more user interactions. The system may provide, to the user device, one or more responses, based on the intent associated with the one or more user interactions, via the first communication modality and the second communication modality.