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公开(公告)号：US07386107B2
公开(公告)日：2008-06-10
申请号：US10324894
申请日：2002-12-20
CPC分类号： H04M3/42229 , H04M3/42272 , H04M2207/12 , H04Q3/0025
摘要： A method of providing telephony services can include receiving a request to query a subscriber information data store to determine service description information for a call. The service description information can specify at least one telephony service associated with a subscriber for use in processing the call. The method further can include querying the subscriber information data store to determine the service description information, receiving the service description information from the subscriber information data store, and providing the service description information to a telephony service node to implement a telephony service specified by the service description information with respect to the call.
摘要翻译： 提供电话服务的方法可以包括接收询问用户信息数据存储以确定呼叫的服务描述信息的请求。 服务描述信息可以指定与订户相关联的至少一个电话服务，以用于处理该呼叫。 该方法还可以包括查询用户信息数据存储以确定服务描述信息，从用户信息数据存储接收服务描述信息，以及将服务描述信息提供给电话服务节点，以实现由服务指定的电话服务 关于呼叫的描述信息。
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公开(公告)号：US07216287B2
公开(公告)日：2007-05-08
申请号：US10211155
申请日：2002-08-02
CPC分类号： G06F17/218
摘要： A method of deriving audio content from visual content can include modifying a visual markup language document requested by a client computer system to specify a control for generating an audio markup language document version of the visual markup language document. The modified visual markup language document can be provided to the client computer system. Responsive to a selection of the control, an audio markup language document version of the visual markup language document can be generated. The audio markup language document can be saved for subsequent presentation through an audio interface.
摘要翻译： 从视觉内容导出音频内容的方法可以包括修改由客户计算机系统请求的视觉标记语言文档，以指定用于生成视觉标记语言文档的音频标记语言文档版本的控件。 修改后的视觉标记语言文档可以提供给客户端计算机系统。 响应于控件的选择，可以生成视觉标记语言文档的音频标记语言文档版本。 可以保存音频标记语言文档，以便通过音频接口进行后续显示。
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公开(公告)号：US07180985B2
公开(公告)日：2007-02-20
申请号：US10649052
申请日：2003-08-27
IPC分类号： H04M11/00
摘要： A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.
摘要翻译： 从多个交互式语音响应系统聚合交互式语音响应服务的方法可以包括对于至少一个呼叫者，在交互式语音响应系统内存储多个服务的服务信息。 每个服务可以通过多个交互式语音响应系统中相应的一个访问。 该方法还可以包括从呼叫者接收呼叫并通过呼叫接收来自呼叫者的输入，其中所述输入识别所述多个服务中的至少一个和对应的交互式语音响应系统。 该方法还可以包括代表呼叫者访问对应于所识别的服务的交互式语音响应系统，从交互式语音响应系统检索信息，以及将检索到的信息提供给呼叫者。
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公开(公告)号：US20090110168A1
公开(公告)日：2009-04-30
申请号：US12347190
申请日：2008-12-31
CPC分类号： H04M3/42272 , H04M3/42229
摘要： A method of providing a telephony service can include creating a database of subscriber identities and subscriber voice prints and telephony services associated with the subscriber identities and receiving a spoken utterance from a subscriber. A subscriber identity can be determined according to voice print identification of the spoken utterance and a telephony service associated with the subscriber can be activated according to the determined subscriber identity.
摘要翻译： 提供电话服务的方法可以包括创建与订户身份相关联的订户身份和订户语音打印和电话服务的数据库，并从订户接收口语话语。 用户身份可以根据语音发言的语音打印标识来确定，并且可以根据所确定的用户身份激活与用户相关联的电话服务。
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公开(公告)号：US07376703B2
公开(公告)日：2008-05-20
申请号：US10237650
申请日：2002-09-09
CPC分类号： H04M7/126 , H04L51/04 , H04M1/57 , H04M1/575 , H04M1/72547 , H04M3/42042 , H04M7/0036 , H04M2203/4536 , H04M2242/22
摘要： A method for providing caller identification information to instant messaging communication participants can include identifying an online presence for at least a first instant messaging client and determining caller identification information for a user associated with the first instant messaging client. The caller identification information can be provided to a second instant messaging client.
摘要翻译： 用于向即时消息通信参与者提供呼叫者识别信息的方法可以包括识别至少第一即时消息接发客户端的在线呈现并确定与第一即时消息接发客户相关联的用户的呼叫者识别信息。 可以将呼叫者识别信息提供给第二即时消息客户端。
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公开(公告)号：US20100316210A1
公开(公告)日：2010-12-16
申请号：US12849137
申请日：2010-08-03
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4935 , H04M15/00 , H04M15/83 , H04M15/858 , H04M2215/8183 , H04M2215/82
摘要： A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from a calling party over the PSTN. An address for the calling party can be retrieved from the PSTN and an address for a telephone number produced by the directory assistance request can be second retrieved from within the directory assistance system. Prospective telephone charges can be computed based upon the retrieved addresses and the calling party can be prompted with the computed prospective charges. Finally, a call can be automatically completed between the calling party and the telephone number.
摘要翻译： 一种与公共交换电话网（PSTN）一致地在目录辅助系统中自动呼叫完成的方法，系统和装置。 根据本发明，目录辅助系统中的自动呼叫完成的方法可以包括通过PSTN接收和处理来自主叫方的目录援助请求。 可以从PSTN检索呼叫方的地址，并且可以从目录辅助系统中二次检索由目录协助请求产生的电话号码的地址。 可以根据检索到的地址计算预期电话费，并且可以用计算的预期费用提示主叫方。 最后，可以在主叫方和电话号码之间自动完成呼叫。
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公开(公告)号：US07792267B2
公开(公告)日：2010-09-07
申请号：US10852909
申请日：2004-05-25
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4935 , H04M15/00 , H04M15/83 , H04M15/858 , H04M2215/8183 , H04M2215/82
摘要： A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from a calling party over the PSTN. An address for the calling party can be retrieved from the PSTN and an address for a telephone number produced by the directory assistance request can be second retrieved from within the directory assistance system. Prospective telephone charges can be computed based upon the retrieved addresses and the calling party can be prompted with the computed prospective charges. Finally, a call can be automatically completed between the calling party and the telephone number.
摘要翻译： 一种与公共交换电话网（PSTN）一致地在目录辅助系统中自动呼叫完成的方法，系统和装置。 根据本发明，目录辅助系统中的自动呼叫完成的方法可以包括通过PSTN接收和处理来自主叫方的目录援助请求。 可以从PSTN检索呼叫方的地址，并且可以从目录辅助系统中二次检索由目录协助请求产生的电话号码的地址。 可以根据检索到的地址计算预期电话费，并且可以用计算的预期费用提示主叫方。 最后，可以在主叫方和电话号码之间自动完成呼叫。
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公开(公告)号：US07486783B2
公开(公告)日：2009-02-03
申请号：US10918064
申请日：2004-08-12
CPC分类号： H04M15/06
摘要： A method, system and apparatus for processing bill payments in a PSTN. The method of the invention can include, responsive to answering a telephone call from a caller over the PSTN, identifying the caller from a data communications source external to the telephone call and retrieving billing information for the identified caller. Once the billing information has been retrieved for the identified caller, the payment of a bill can be processed based upon the billing information. In a preferred aspect of the invention, the identifying step can include identifying the caller based upon identifying information for the caller received through a data communications link from a name resolution adapter disposed within the PSTN. For instance, the identifying step can include identifying the caller based upon identifying information retrieved from a LIDB and transmitted by the name resolution adapter.
摘要翻译： 一种在PSTN中处理账单支付的方法，系统和装置。 本发明的方法可以包括响应于通过PSTN应答来自呼叫者的电话呼叫，从电话呼叫外部的数据通信源识别呼叫者，并检索所识别呼叫者的计费信息。 一旦已经为所识别的呼叫者检索到帐单信息，就可以基于账单信息来处理账单的支付。 在本发明的优选方面，识别步骤可以包括基于通过设置在PSTN内的名称解析适配器的数据通信链路接收到的呼叫者的识别信息来识别呼叫者。 例如，识别步骤可以包括基于从LIDB检索并由名称解析适配器发送的识别信息来识别呼叫者。
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9.发明授权Dynamic allocation of voice ports and menu options in an interactive voice recognition system 失效在交互式语音识别系统中动态分配语音端口和菜单选项公开(公告)号：US07457395B2
公开(公告)日：2008-11-25
申请号：US10736029
申请日：2003-12-15
IPC分类号： H04M1/64
CPC分类号： H04M3/2227 , H04M3/493 , H04M2201/40
摘要： A method (100) of dynamically assigning a plurality of voice ports and arranging a plurality of menu choice prompting sequences for at least one application includes the step of receiving (102) a plurality of incoming calls and monitoring (104) at least one among a recognition error rate for each menu option and execution path, a success rate for completing a desired transaction and an associated origination number, and monitoring frequently used menu options. In response to the monitoring steps, at least one of the menu choice prompting sequences among the plurality of menu choice prompting sequences can be rearranged (110) and at least one voice port among the plurality of voice ports can be reassigned (114).
摘要翻译： 动态分配多个语音端口并为至少一个应用安排多个菜单选择提示序列的方法（100）包括以下步骤：接收（102）多个来话呼叫并监视（104）至少一个 每个菜单选项和执行路径的识别错误率，用于完成所需交易的成功率和相关联的发起号码，以及监视经常使用的菜单选项。 响应于监视步骤，多个菜单选择提示序列中的菜单选择提示序列中的至少一个可以被重新排列（110），并且多个语音端口中的至少一个语音端口可被重新分配（114）。
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10.发明授权Automating testing path responses to external systems within a voice response system 有权自动测试路径响应语音响应系统中的外部系统公开(公告)号：US07308079B2
公开(公告)日：2007-12-11
申请号：US10736315
申请日：2003-12-15
IPC分类号： H04M1/24
摘要： A method of testing path a voice response system can include establishing a voice link between a test system and a voice response system and playing voice prompts to the test system over the voice link. The method also can include sending execution information to the test system over the voice link.
摘要翻译： 语音应答系统的测试路径的方法可以包括在测试系统和语音响应系统之间建立语音链路，并通过语音链路向测试系统播放语音提示。 该方法还可以包括通过语音链路向执行信息发送测试系统。
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