公开(公告)号：US20050176442A1

公开(公告)日：2005-08-11

申请号：US10776058

申请日：2004-02-11

申请人： Wen-Hua Ju ,  Anjur Krishnakumar ,  P. Krishnan ,  James Landwehr ,  Colin Mallows

发明人： Wen-Hua Ju ,  Anjur Krishnakumar ,  P. Krishnan ,  James Landwehr ,  Colin Mallows

IPC分类号： G01S19/03 ,  G01S5/02 ,  H04L12/28 ,  H04W64/00 ,  H04W84/12 ,  H04Q7/20

CPC分类号： H04W64/00 ,  G01S5/0252 ,  H04W84/12

摘要： A system is disclosed that enables the estimation of the location of a wireless terminal in a wireless network. The illustrative embodiment works without requiring modifications to be made to the wireless terminal. Furthermore, the hardware of some embodiments of the present invention can be inexpensively deployed indoors. Some embodiments of the present invention are, therefore, ideally suited for use with legacy indoor systems. The system of the illustrative embodiment of the present invention, in some embodiments, uses an offline process and an online process for location estimation. The described system, however, can be used with other techniques for location estimation.

摘要翻译： 公开了能够估计无线终端在无线网络中的位置的系统。 说明性实施例工作而不需要对无线终端进行修改。 此外，本发明的一些实施例的硬件可以廉价地部署在室内。 因此，本发明的一些实施例理想地适用于传统室内系统。 在一些实施例中，本发明的说明性实施例的系统使用离线处理和用于位置估计的在线处理。 然而，所描述的系统可以与其他用于位置估计的技术一起使用。

公开(公告)号：US20060205417A1

公开(公告)日：2006-09-14

申请号：US11077171

申请日：2005-03-10

申请人： Wen-Hua Ju ,  Anjur Krishnakumar ,  P. Krishnan ,  David Madigan

发明人： Wen-Hua Ju ,  Anjur Krishnakumar ,  P. Krishnan ,  David Madigan

IPC分类号： H04Q7/20

CPC分类号： G01S5/02 ,  G01S5/0252 ,  H04W64/00

摘要： Methods and apparatus are provided for estimating a location of a plurality of wireless terminals. Signal strength measurements are obtained for at least one packet transmitted by each of the wireless terminals; and a Bayesian algorithm is applied to the signal strength measurements to estimate the location of each wireless terminal. In an infrastructure-based deployment, signal strength measurements are obtained from one or more signal monitors. In a client-based model, signal strength measurements are obtained from a client associated with a respective wireless terminal.

摘要翻译： 提供了用于估计多个无线终端的位置的方法和装置。 对于每个无线终端发送的至少一个分组获得信号强度测量; 并且将贝叶斯算法应用于信号强度测量以估计每个无线终端的位置。 在基于基础设施的部署中，从一个或多个信号监视器获得信号强度测量。 在基于客户端的模型中，从与​​相应无线终端相关联的客户端获得信号强度测量。

公开(公告)号：US07403784B2

公开(公告)日：2008-07-22

申请号：US11077171

申请日：2005-03-10

申请人： Wen-Hua Ju ,  Anjur S. Krishnakumar ,  P. Krishnan ,  David Madigan

发明人： Wen-Hua Ju ,  Anjur S. Krishnakumar ,  P. Krishnan ,  David Madigan

IPC分类号： H04Q7/20

CPC分类号： G01S5/02 ,  G01S5/0252 ,  H04W64/00

摘要： Methods and apparatus are provided for estimating a location of a plurality of wireless terminals. Signal strength measurements are obtained for at least one packet transmitted by each of the wireless terminals; and a Bayesian algorithm is applied to the signal strength measurements to estimate the location of each wireless terminal. In an infrastructure-based deployment, signal strength measurements are obtained from one or more signal monitors. In a client-based model, signal strength measurements are obtained from a client associated with a respective wireless terminal.

摘要翻译： 提供了用于估计多个无线终端的位置的方法和装置。 对于每个无线终端发送的至少一个分组获得信号强度测量; 并且将贝叶斯算法应用于信号强度测量以估计每个无线终端的位置。 在基于基础设施的部署中，从一个或多个信号监视器获得信号强度测量。 在基于客户端的模型中，从与​​相应无线终端相关联的客户端获得信号强度测量。

公开(公告)号：US07389114B2

公开(公告)日：2008-06-17

申请号：US10776058

申请日：2004-02-11

申请人： Wen-Hua Ju ,  Anjur Sundaresan Krishnakumar ,  P Krishnan ,  James M Landwehr ,  Colin L Mallows

发明人： Wen-Hua Ju ,  Anjur Sundaresan Krishnakumar ,  P Krishnan ,  James M Landwehr ,  Colin L Mallows

IPC分类号： H04Q7/20

CPC分类号： H04W64/00 ,  G01S5/0252 ,  H04W84/12

摘要： A system is disclosed that enables the estimation of the location of a wireless terminal in a wireless network. The illustrative embodiment works without requiring modifications to be made to the wireless terminal. Furthermore, the hardware of some embodiments of the present invention can be inexpensively deployed indoors. Some embodiments of the present invention are, therefore, ideally suited for use with legacy indoor systems. The system of the illustrative embodiment of the present invention, in some embodiments, uses an offline process and an online process for location estimation. The described system, however, can be used with other techniques for location estimation.

摘要翻译： 公开了能够估计无线终端在无线网络中的位置的系统。 说明性实施例工作而不需要对无线终端进行修改。 此外，本发明的一些实施例的硬件可以廉价地部署在室内。 因此，本发明的一些实施例理想地适用于传统室内系统。 在一些实施例中，本发明的说明性实施例的系统使用离线处理和用于位置估计的在线处理。 然而，所描述的系统可以与其他用于位置估计的技术一起使用。

公开(公告)号：US20090245493A1

公开(公告)日：2009-10-01

申请号：US12211368

申请日：2008-09-16

申请人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Holger Vatter

发明人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Holger Vatter

IPC分类号： H04M15/00

CPC分类号： H04M3/36 ,  H04M3/51 ,  H04M15/58 ,  H04M2215/0188

摘要： The system and method identify a plurality of call flow events in a call analysis system. Call statistics are associated with the call flow events. The call flow events are organized into event groups each containing a plurality of call flow events. Once an event group is selected, call statistics for the events of the event group are displayed. In addition, the system and method allow for selection of individual call flow events in order to display calls associated with the events.

摘要翻译： 系统和方法在呼叫分析系统中识别多个呼叫流事件。 呼叫统计信息与呼叫流事件相关联。 呼叫流事件被组织成各自包含多个呼叫流事件的事件组。 一旦选择了事件组，就会显示事件组的事件的统计信息。 此外，系统和方法允许选择单独的呼叫流事件以便显示与事件相关联的呼叫。

公开(公告)号：US08938059B2

公开(公告)日：2015-01-20

申请号：US12211368

申请日：2008-09-16

申请人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Holger Vatter

发明人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Holger Vatter

IPC分类号： H04M3/58 ,  H04M3/36 ,  H04M3/51 ,  H04M15/00

CPC分类号： H04M3/36 ,  H04M3/51 ,  H04M15/58 ,  H04M2215/0188

摘要： The system and method identify a plurality of call flow events in a call analysis system. Call statistics are associated with the call flow events. The call flow events are organized into event groups each containing a plurality of call flow events. Once an event group is selected, call statistics for the events of the event group are displayed. In addition, the system and method allow for selection of individual call flow events in order to display calls associated with the events.

摘要翻译： 系统和方法在呼叫分析系统中识别多个呼叫流事件。 呼叫统计信息与呼叫流事件相关联。 呼叫流事件被组织成各自包含多个呼叫流事件的事件组。 一旦选择了事件组，就会显示事件组的事件的统计信息。 此外，系统和方法允许选择单独的呼叫流事件以便显示与事件相关联的呼叫。

公开(公告)号：US08705706B2

公开(公告)日：2014-04-22

申请号：US12728650

申请日：2010-03-22

申请人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Patrick Tendick

发明人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Patrick Tendick

IPC分类号： H04M1/64

CPC分类号： H04M3/5166 ,  H04M3/4936 ,  H04M2203/2011 ,  H04M2203/357

摘要： A method is disclosed for associating a caller utterance with corresponding elements of a flowgraph that depicts a voice-response system. Thus, an analyst who selects an element in a flowgraph receives immediate access to those utterances—and only those utterances—that are associated with the selected element. The analyst can easily listen to the utterances and review statistics associated with them. The utterances are stored, retrieved, and presented in a systematic and organized way. In some embodiments in accordance with the present invention, an utterance is associated with the link between two events in the voice-response system. In some alternative embodiments, an utterance is associated with other data, including, but not limited to: the event that precedes it; the event that follows it; the telephone number of the caller.

摘要翻译： 公开了一种用于将呼叫者语音与描绘语音响应系统的流程图的相应元素相关联的方法。 因此，在流程图中选择元素的分析人员可以立即访问与所选元素相关联的那些话语 - 只有那些话语 - 。 分析师可以轻易地听取话语和审查与之相关的统计数据。 这些话语是以系统和有组织的方式存储，检索和呈现的。 在根据本发明的一些实施例中，话语与语音响应系统中的两个事件之间的链接相关联。 在一些替代实施例中，话语与其他数据相关联，包括但不限于：其之前的事件; 跟随它的事件; 来电者的电话号码。

公开(公告)号：US20110228915A1

公开(公告)日：2011-09-22

申请号：US12728650

申请日：2010-03-22

申请人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Patrick Tendick

发明人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Patrick Tendick

IPC分类号： H04M1/64 ,  G06F17/00

CPC分类号： H04M3/5166 ,  H04M3/4936 ,  H04M2203/2011 ,  H04M2203/357

摘要： A method is disclosed for associating a caller utterance with corresponding elements of a flowgraph that depicts a voice-response system. Thus, an analyst who selects an element in a flowgraph receives immediate access to those utterances—and only those utterances—that are associated with the selected element. The analyst can easily listen to the utterances and review statistics associated with them. The utterances are stored, retrieved, and presented in a systematic and organized way. In some embodiments in accordance with the present invention, an utterance is associated with the link between two events in the voice-response system. In some alternative embodiments, an utterance is associated with other data, including, but not limited to: the event that precedes it; the event that follows it; the telephone number of the caller.

摘要翻译： 公开了一种用于将呼叫者语音与描绘语音响应系统的流程图的相应元素相关联的方法。 因此，在流程图中选择元素的分析人员可以立即访问与所选元素相关联的那些话语 - 只有那些话语 - 。 分析师可以轻易地听取话语和审查与之相关的统计数据。 这些话语是以系统和有组织的方式存储，检索和呈现的。 在根据本发明的一些实施例中，话语与语音响应系统中的两个事件之间的链接相关联。 在一些替代实施例中，话语与其他数据相关联，包括但不限于：其之前的事件; 跟随它的事件; 来电者的电话号码。

公开(公告)号：US06707903B2

公开(公告)日：2004-03-16

申请号：US10358640

申请日：2003-02-05

申请人： Didina Burok ,  Andrew D. Flockhart ,  James M. Landwehr ,  Colin Lingwood Mallows ,  Sami Joseph Qutub ,  Rafal Sitkowski ,  Leta G. Herman ,  Peter J. Matteo ,  Larry John Roybal ,  Robert C. Steiner ,  Wen-Hua Ju ,  Gail Levenelm

发明人： Didina Burok ,  Andrew D. Flockhart ,  James M. Landwehr ,  Colin Lingwood Mallows ,  Sami Joseph Qutub ,  Rafal Sitkowski ,  Leta G. Herman ,  Peter J. Matteo ,  Larry John Roybal ,  Robert C. Steiner ,  Wen-Hua Ju ,  Gail Levenelm

IPC分类号： H04M300

CPC分类号： H04M3/5233 ,  G06Q10/06 ,  H04M3/5238

摘要： An automated method for servicing a plurality of work items within committed times. A workflow including two or more work activities is assigned for each of the plurality of work items and a commitment is assigned either to each workflow or to each work item in each workflow. Queued work items are automatically assigned to a next available agent based on an activity state. A short-term predictor provides early detection of work items that are at risk of failing to meet their commitments. A long-term predictor detects backlogs of work items where excessive delays in queue are likely to put work items at risk of failing to meet their commitments. An activity's state can also cause additional reserve and backup agents to be assigned to it, to service work items from its queue before their commitments are missed.

摘要翻译： 一种用于在提交的时间内维护多个工作项的自动化方法。 分配用于多个工作项目中的每一个的包括两个或多个工作活动的工作流程，并且将承诺分配给每个工作流程或每个工作流程中的每个工作项目。 排队的工作项目将根据活动状态自动分配给下一个可用代理。 一个短期预测指标可以及早发现有可能无法履行承诺的工作项目。 一个长期的预测指标可以检测到工作项目的积压，其中排队过度的延误可能会使工作项目面临不履行其承诺的风险。 活动的状态还可能导致额外的预留和备份代理分配给它，以便在承诺丢失之前从其队列中服务工作项。