Abstract:
A method and apparatus for conducting at least part of a service-provision telephone call from a calling party to a called party. A stored token is retrieved on the basis of a user identifier associated with the called party. The stored token is transmitted to the called party during the telephone call in order to establish the called party's trust of the calling party. The telephone call is passed on for further processing after the stored token has been transmitted to the called party. The stored token may have been recorded or selected by the user prior to the service-provision telephone call, hence the called party may establish trust with the calling party by recognising the stored token. Once trust has been established the method allows further processing of the call, which may relate to personal and/or sensitive information, to be conducted.
Abstract:
Various embodiments of systems, methods, and computer programs are disclosed for providing real-time resources to participants in an audio conference session. One embodiment is a method for providing real-time resources to participants in an audio conference session via a communication network. One such method comprises: a conferencing system establishing an audio conference session between a plurality of computing devices via a communication network, each computing device generating a corresponding audio stream comprising a speech signal; and in real-time during the audio conference session, a server: receiving and processing the audio streams to determine the speech signals; extracting words from the speech signals; analyzing the extracted words to determine a relevant keyword being discussed in the audio conference session; identifying a resource related to the relevant keyword; and providing the resource to one or more of the computing devices.
Abstract:
The present invention relates to a method and a system for providing a multimedia object linked to a mobile communication network. In order to overcome the limitations of current systems which only provide multimedia data as of the time of originating or receiving a call, a multimedia expression object set up by a user is transmitted to a mobile device of the other party through a data communication network. Thus, multimedia expression object transmission is enabled to the mobile terminal of the other party at the time of originating or receiving a call, in the middle of a call or even at the end of a call. In addition, an interaction object included in the multimedia expression object enables the output of various expression results.
Abstract:
A system and method in which a notification is received of a call from a first device to a second device in a first domain. A context is created for the first type of call. A notification is received of initiation of a call from the second device to the first device in a second domain. The call context is utilized to notify the first device of the initiation of the call from the second device to the first device.
Abstract:
Communication systems and methods are described that include class-based call request routing. Components of the communication systems are configured to receive information of a class at a calling device. In response to the class information, a call request is automatically generated and addressed to resources of a class group. The resources of the class group all possess a common attribute of the class. The attribute includes one or more of a skill, job specialty code, job title, company, department, and division. The generated call request is routed to target devices of the resources. In response to a resource accepting the call request, a response message is received from a target device of the resource. Communications are established between the calling device and the at least one target device in response to the response message received from the target device.
Abstract:
A direction sensor detects the attendants' gaze and the directions of their heads at a meeting based on the image data taken by a camera and supplies the results to an attention sensor. On the basis of the information supplied from the direction sensor, the attention sensor calculates attention parameters for adjusting the attendants' speech and image data supplied from other remote meetings. A controller uses the information supplied from the attention sensor to the corresponding speech and image data and presents the data through speakers and monitors. As a result, the speech and images at different meetings becomes clear.
Abstract:
Each terminal (e.g. terminal 8) of a computer network 100 can monitor the activities of the other terminals (1, 2, 3, 4, 5, 6, 7); or associated equipment such as a telephone (15); and display these activities in visual and/or audible form. The display may be represented as a "virtual world", and/or a generative music system such as "Koan". The nature of the activities performed by the terminal (8) itself also control the display, for example giving greatest prominence to those terminals engaged in similar or related acivities. A terminal (3) may be configured to act as a specified user's "base" terminal, to display the activity of the specified user, by identifying whether the specified user's identity is being used on another terminal (e.g. terminal 4). The activity of this terminal can then be displayed on the "base" terminal (3). The base terminal (3) can therefore indicate the absent user's availability, level of activity etc. to colleagues working nearby.
Abstract:
A personal communication feature is presented which facilitates the screening of incoming calls by associating the number dialed by a calling party with a function or role of the dialed number. This function or role is then sent to the subscriber when an incoming call is received. This way, the subscriber can decide to answer the incoming call knowing the role or context associated with the dialed number. The subscriber also provided with user controlled features which can be invoked by the use of DTMF codes. The subscriber can place a calling party on hold prior to answering the incoming call. In addition, the subscriber can proceed with a call transfer from a wireless telephone to a wired telephone and vice-versa, while the call is still in progress. Another feature allows the subscriber to implement a real-time call screening, while the calling party is leaving a message on voice mail. Yet another feature provides a wide area virtual extension to several subscribers such that an incoming call will be simultaneously routed to each subscriberdin the group, as if their telephones were extensions of each other.