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61.发明申请SYSTEM AND METHOD FOR REMOTE MANAGEMENT OF PRIVATE NETWORKS HAVING DUPLICATE NETWORK ADDRESSES 审中-公开具有双重网络地址的私有网络的远程管理系统和方法
公开(公告)号：WO00049769A1
公开(公告)日：2000-08-24
申请号：PCT/US2000/003757
申请日：2000-02-14
CPC classification number: H04L41/044 , H04L41/0677 , H04L41/5074
Abstract: A system for remote management of private networks having duplicate network addresses is provided which consists of a plurality of managed customer networks (16) within a customer domain (12). The managed customer networks (16) within the customer domain (12) are linked to a level one manager (34) and have unique network addresses. The managed customer networks (16) within the customer domain (12) which have duplicate network addresses are assigned to different level one managers. Errors occurring in the managed customer networks are sent to a level one manager (34) which generates an error message uniquely identifying the node or interface link experiencing the error. This error message is forwarded to a level two manager (40) which then routes the error message to an appropriate operator console (42) where the error is diagnosed and corrected.
Abstract translation: 提供了一种用于具有重复网络地址的专用网络的远程管理的系统，其由客户域（12）内的多个被管理的客户网络（16）组成。 客户域（12）内的被管理客户网络（16）被链接到一级管理器（34）并且具有唯一的网络地址。 具有重复网络地址的客户域（12）内的被管理客户网络（16）被分配给不同一级管理者。 在被管理的客户网络中发生的错误被发送到一级管理器（34），其产生唯一地标识遇到错误的节点或接口链路的错误消息。 该错误消息被转发到二级管理器（40），其然后将错误消息路由到适当的操作员控制台（42），其中错误被诊断和校正。
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62.发明申请
公开(公告)号：WO9915979A9
公开(公告)日：1999-10-14
申请号：PCT/US9820170
申请日：1998-09-25
Applicant: BARRY B REILLY , CHODORONEK MARK A , DEROSE ERIC , GONZALES MARK N , JAMES ANGELA R , LEVY LYNNE , TUSA MICHAEL
Inventor： BARRY B REILLY , CHODORONEK MARK A , DEROSE ERIC , GONZALES MARK N , JAMES ANGELA R , LEVY LYNNE , TUSA MICHAEL
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: The specification discloses a method of doing business over the public Internet, particularly, a method which enables access to legacy management tools used by a telecommunications enterprise in the management of the enterprise business to the enterprise customer, to enable the customer to more effectively manage the business conducted by the customer through the enterprise, this access being provided over the public Internet. This method of doing business is accomplished with one or more secure web servers which manage one or more secure client sessions over the Internet, each web server supporting secure communications with the client workstation; a web page backplane application capable of launching one or more management tool applications used by the enterprise. Each of the management tool applications provide a customer interface integrated within said web page which enables interactive Web/Internet based communications with the web servers; each web server supports communication of messages entered via the integrated customer interface to one or more remote enterprise management tool application servers which interact with the enterprise management tool applications to provide associated management capabilities to the customer.
Abstract translation: 本说明书公开了一种通过公共互联网进行业务的方法，特别是能够访问电信企业在企业业务管理中使用的遗留管理工具到企业客户的方法，使得客户更有效地管理 客户通过企业进行的业务，这种访问是通过公共互联网提供的。 这种做业务的方法是通过一个或多个通过因特网管理一个或多个安全客户端会话的安全web服务器完成的，每个web服务器支持与客户端工作站的安全通信; 能够启动企业使用的一个或多个管理工具应用程序的网页背板应用程序。 每个管理工具应用程序提供集成在所述网页内的客户接口，其实现与web服务器的基于互联网/因特网的通信; 每个Web服务器支持通过集成客户界面输入的消息与一个或多个与企业管理工具应用交互的远程企业管理工具应用服务器的通信，以向客户提供相关的管理功能。
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63.发明申请
公开(公告)号：WO9916203A3
公开(公告)日：1999-10-07
申请号：PCT/US9820180
申请日：1998-09-25
Applicant: COMBAR CURTIS T , DEVINE CAROL Y , FLENTJE WILLIAM P , PFISTER ROBERT A
Inventor： COMBAR CURTIS T , DEVINE CAROL Y , FLENTJE WILLIAM P , PFISTER ROBERT A
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: An Intranet/Internet/Web-based data management tool (17) that provides a common GUI (207) enabling the requesting, customizing, scheduling and viewing of various types of unpriced call detail data reports pertaining to a customer's telecommunications network traffic (22). The Intranet/Internet/Web-based (17) reporting system appllication comprises a novel Web-based, client-server application that enables customers to access their own relevant data information timely, rapidly and accurately through a client GUI. A periodic acquisition of data from the customer's telecommunications network (22) at a user-specified frequency and configured to meet real-time traffic reporting requirements (34). The system infrastructure provided enables secure initiation, acquisition, and presentation of unpriced call detail and statistical data reports to customers.
Abstract translation: 一种内联网/因特网/基于网络的数据管理工具（17），其提供通用GUI（207），其能够请求，定制，调度和查看与客户的电信网络业务（22）有关的各种类型的无规费呼叫详细数据报告， 。 内部网/互联网/基于Web的（17）报告系统应用程序包括一个新颖的基于Web的客户端 - 服务器应用程序，使客户能够通过客户端GUI及时，快速和准确地访问自己的相关数据信息。 以用户指定的频率定期从客户的电信网络（22）获取数据，并配置为满足实时流量报告要求（34）。 所提供的系统基础设施可实现无缝呼叫详细信息和统计数据报告到客户的安全启动，获取和呈现。
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64.发明申请INTEGRATED CUSTOMER INTERFACE FOR WEB BASED COMMUNICATIONS NETWORK MANAGEMENT 审中-公开基于WEB的通信网络管理的综合客户接口
公开(公告)号：WO99019803A1
公开(公告)日：1999-04-22
申请号：PCT/US1998/020173
申请日：1998-09-25
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: A web-based, integrated customer interface system (30) for enabling customer management of their communication network assets. A web-based GUI (20) enables a customer to interact with one or more network management resources and telecommunication services. The integrated interface system (30) includes: 1) a customer's network report management; 2) a centralized in-box system for online notifications to client workstation; 3) a real-time network services monitoring system; 4) broadband system for presenting physical and logical views of data networks and performance information; 5) a toll-free network management system enabling customization of 800/8xx toll free number routing; 6) Outbound Network Management (ONM); 7) packet-switched events monitoring; 8) a trouble ticket tool; 9) web-based invoice reporting for access to billing information; 10) web-based call manager; 11) on-line order entry and administrative service; 12) system for handling security and authentication.
Abstract translation: 一种基于网络的综合客户接口系统（30），用于使客户对其通信网络资产进行管理。 基于网络的GUI（20）使得客户能够与一个或多个网络管理资源和电信服务进行交互。 集成接口系统（30）包括：1）客户网络报告管理; 2）用于在线通知客户端工作站的集中式集中式系统; 3）实时网络服务监控系统; 4）宽带系统，用于呈现数据网络和性能信息的物理和逻辑视图; 5）免费的网络管理系统，实现800 / 8xx免费电话路由定制; 6）出站网络管理（ONM）; 7）分组交换事件监控; 8）故障单工具; 9）基于网络的发票报告，用于访问计费信息; 10）基于网络的呼叫管理器; 11）在线订单输入和行政服务; 12）处理安全和认证的系统。
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Patent Agency Ranking65.发明申请INTEGRATED PROXY INTERFACE FOR WEB BASED TELECOMMUNICATION TOLL-FREE NETWORK MANAGEMENT 审中-公开用于基于WEB的电信无线网络管理的集成代理接口
公开(公告)号：WO99016230A1
公开(公告)日：1999-04-01
申请号：PCT/US1998/020137
申请日：1998-09-25
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00 , H04M3/42 , G06F9/455 , G06F17/00 , H04M3/36 , H04M7/06
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: A Web/Internet based toll-free network management tool (200) that enables customers (100) of telecommunication network providers to modify the configuration of their toll-free networks via a Web/Internet-bases graphical user interface (80, 292). The tool (200) provides customers (100) Web/Internet access to toll-free call routing plans and associated routing plan details (225) via a secure Web/Internet-based connection (22), and additionally provides a customer with the ability to specify implementation of a specific call routing plan for a toll-free number at a predetermined time, and the ability to re-configure an existing call routing plan (222, 224). Additionally, the tool (200) enables a roll-back (416a, 416b) of a particular call-routing plan or call plan detail to a prior configuration at a user-specified time.
Abstract translation: 一种基于网络/因特网的免费网络管理工具（200），其使得电信网络提供商的客户（100）能够经由基于Web /因特网的图形用户界面（80,292）来修改其免费网络的配置。 该工具（200）通过安全的基于Web /因特网的连接（22）向客户（100）提供对免费电话路由计划和相关联的路由计划细节（225）的Web /因特网访问，并且还向客户提供能力 指定在预定时间对免费电话号码的特定呼叫路由计划的实现，以及重新配置现有呼叫路由计划（222,224）的能力。 另外，工具（200）能够在用户指定的时间内将特定的呼叫路由计划或呼叫计划细节的回滚（416a，416b）先前配置。
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公开(公告)号：WO99016218A1
公开(公告)日：1999-04-01
申请号：PCT/US1998/020157
申请日：1998-09-25
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00 , H04L12/66
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: A Web-based call routing management workstation application which allows authorized customers to control toll free routing and monitor call center status. An architecture including one or more web servers (24) located in a firewalled demilitarized zone DMZ (17) as communications medium between the customer workstations at the customer sites and the enterprise back-end applications providing the call routing management services, provides a secure infrastructure for accessing the enterprise applications via the otherwise insecure public internet. The present invention enables creation and management of call by call routing rules by a customer with a workstation having an Internet access and a supported Web browser (20). The customized rules may be tested and/or debugged via the Web-enabled workstation, using a debugger/tester which runs the routing rules under a simulated environment.
Abstract translation: 基于Web的呼叫路由管理工作站应用程序，允许授权客户控制免费路由和监控呼叫中心状态。 包括位于防火墙非军事区DMZ（17）中的一个或多个web服务器（24）的架构作为客户站点的客户工作站和提供呼叫路由管理服务的企业后端应用之间的通信介质，提供安全基础设施 通过其他不安全的公共互联网访问企业应用程序。 本发明能够由具有因特网访问的工作站和支持的Web浏览器（20）的客户创建和管理来电呼叫路由规则。 可以通过启用Web的工作站使用在仿真环境下运行路由规则的调试器/测试器来测试和/或调试自定义规则。
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67.发明申请INTEGRATED INTERFACE FOR REAL TIME WEB BASED VIEWING OF TELECOMMUNICATIONS NETWORK CALL TRAFFIC 审中-公开综合接口实时网络浏览电信网络呼叫交通
公开(公告)号：WO99016198A1
公开(公告)日：1999-04-01
申请号：PCT/US1998/020146
申请日：1998-09-25
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00 , H04J3/14
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: A system and method for providing both telecommunications network statistical reporting functions and reporting on a call by call detail basis, over the public Internet. A "TRAFFICVIEW" Server (TVS) system (32) and Real time monitoring system is integrated with a web/Internet based reporting system infrastructure and is responsive to instructions provided by subscribers over the internet (15) so that reports may be provided on a given time period, at a given frequency and in a particular format. Standard traffic call detail reports are delivered to the subscriber via a browser based GUI. The GUI provides all reporting functions the subscriber is entitled to. A subscriber may obtain a static view of the traffic for a special service call number by communicating with the TVS (32). Moreover, a remote subscriber may be provided via a browser based workstation GUI with data files containing raw call details and statistics in a predetermined format.
Abstract translation: 一种用于通过公共互联网提供电信网络统计报告功能和通过呼叫详细报告呼叫的系统和方法。 “TRAFFICVIEW”服务器（TVS）系统（32）和实时监控系统与基于网络/因特网的报告系统基础设施集成，并且响应于通过因特网（15）的用户提供的指令，以便可以在 给定的时间段，以给定的频率和特定格式。 标准流量呼叫详细报告通过基于浏览器的GUI传送给用户。 GUI提供订户有权享有的所有报告功能。 用户可以通过与TVS（32）通信来获得用于特殊业务呼叫号码的业务的静态视图。 此外，可以经由基于浏览器的工作站GUI提供远程用户，数据文件包含预定格式的原始呼叫细节和统计信息。
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公开(公告)号：WO99015996A2
公开(公告)日：1999-04-01
申请号：PCT/US1998/020150
申请日：1998-09-25
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: An Internet/Intranet World Wide Web (Web)-based centralized common interface repository system for event notifications and report outputs generated by different server applications and/or application platforms is provided as a message center. Such message center includes a common graphical user interface to a customer for viewing and receiving the report outputs and event notifications. The report outputs and event notifications are communicated in priority order using multithreading and multiprocessing mechanism wherein multiple messages may be serviced or received simultaneously. An Internet/Intranet Web-based information delivery system infrastructure capable of providing for the secure initiation, acquisition, and presentation of information from any customer computer platform having a Web browser is also provided.
Abstract translation: 作为消息中心，提供了用于由不同服务器应用和/或应用平台生成的事件通知和报告输出的基于互联网/内联网万维网（Web）的集中式通用接口存储库系统。 这样的消息中心包括用于查看和接收报告输出和事件通知的客户的通用图形用户界面。 使用多线程和多处理机制来以优先顺序来传送报告输出和事件通知，其中多个消息可以被同时服务或接收。 还提供了能够提供来自具有Web浏览器的任何客户计算机平台的信息的安全启动，获取和呈现的基于因特网/内联网的基于Web的信息传递系统基础设施。
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69.发明申请
公开(公告)号：WO99015974A1
公开(公告)日：1999-04-01
申请号：PCT/US1998/020138
申请日：1998-09-25
IPC: G06F15/16 , G06F1/00 , G06F3/14 , G06F9/54 , G06F11/00 , G06F11/07 , G06F11/20 , G06F11/32 , G06F11/34 , G06F13/00 , G06F15/00 , G06F17/30 , G06F21/00 , G06Q10/10 , G06Q20/10 , G06Q20/38 , G06Q30/02 , G06Q30/06 , G06Q99/00 , H04L9/00 , H04L12/14 , H04L12/24 , H04L12/26 , H04L12/46 , H04L12/58 , H04L29/06 , H04L29/08 , H04M15/00
CPC classification number: H04L63/02 , G06F11/0709 , G06F11/0757 , G06F11/0769 , G06F11/0775 , G06F11/0781 , G06F11/0784 , G06F11/202 , G06F11/32 , G06F11/324 , G06F11/327 , G06F11/328 , G06F11/3495 , G06F17/30893 , G06F21/00 , G06F21/41 , G06F21/552 , G06F2201/81 , G06F2201/86 , G06F2201/875 , G06F2221/2137 , G06F2221/2149 , G06Q10/10 , G06Q10/107 , G06Q20/102 , G06Q20/382 , G06Q30/02 , G06Q30/06 , G06Q30/0601 , G06Q30/0609 , G06Q30/0635 , G06Q99/00 , H04L12/14 , H04L12/1428 , H04L29/06027 , H04L41/0213 , H04L41/0233 , H04L41/024 , H04L41/0253 , H04L41/06 , H04L41/0681 , H04L41/08 , H04L41/0803 , H04L41/0879 , H04L41/142 , H04L41/18 , H04L41/22 , H04L41/28 , H04L41/5009 , H04L41/5022 , H04L41/5029 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5064 , H04L41/5067 , H04L41/5074 , H04L41/5083 , H04L41/5096 , H04L43/00 , H04L43/024 , H04L43/045 , H04L43/06 , H04L43/062 , H04L43/065 , H04L43/067 , H04L43/0805 , H04L43/0811 , H04L43/0817 , H04L43/0829 , H04L43/0847 , H04L43/0852 , H04L43/0876 , H04L43/0888 , H04L43/0894 , H04L43/10 , H04L43/106 , H04L43/16 , H04L51/00 , H04L63/0209 , H04L63/0218 , H04L63/0236 , H04L63/0272 , H04L63/0281 , H04L63/0428 , H04L63/0442 , H04L63/0464 , H04L63/08 , H04L63/0807 , H04L63/0815 , H04L63/0823 , H04L63/083 , H04L63/162 , H04L63/166 , H04L63/168 , H04L63/18 , H04L65/4007 , H04L65/80 , H04M3/5175 , H04M3/5191 , H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/49 , H04M15/51 , H04M15/58 , H04M15/705 , H04M15/721 , H04M15/745 , H04M15/80 , H04M15/8044 , H04M15/83 , H04M15/8351 , H04M15/84 , H04M2215/0104 , H04M2215/0108 , H04M2215/0152 , H04M2215/0164 , H04M2215/0168 , H04M2215/0176 , H04M2215/018 , H04M2215/0188 , H04M2215/42 , H04M2215/46 , H04M2215/54 , H04M2215/7009 , H04M2215/7045 , H04M2215/745 , H04M2215/81 , H04M2215/8108 , H04M2215/8129 , H04M2215/82 , Y10S379/90 , Y10S707/99931 , Y10S707/99937 , Y10S707/99938 , Y10S707/99939 , Y10S707/99944 , Y10S715/969
Abstract: A system and method for opening and tracking trouble tickets (400) over the public Internet. A customer service management system (20) provides information included within a customer profile record (500) to a Web enabled infrastructure which is accessible by a remote customer workstation (10) having a Web browser (14) and Internet access. The customer profile information is used to prepopulate data fields in dialogs used to open a trouble ticket (400). Once a trouble ticket (400) is opened, the customer workstation (10) tracks the existing trouble tickets (400) through a browser based graphical user interface 56(a), (b). The graphical user interface 56(a), (b) provides current and historical status reports of the actions taken to resolve a network event and the service organizations responsible for resolving the network event.
Abstract translation: 通过公共互联网打开和跟踪故障单（400）的系统和方法。 客户服务管理系统（20）将包括在客户简档记录（500）内的信息提供给能够由具有Web浏览器（14）和因特网访问的远程客户工作站（10）访问的启用Web的基础设施。 客户资料信息用于在用于打开故障单的对话框中预填充数据字段（400）。 一旦打开了故障单（400），客户工作站（10）通过基于浏览器的图形用户界面56（a），（b）跟踪现有的故障单（400）。 图形用户界面56（a），（b）提供了解决网络事件所采取的动作的当前和历史状态报告以及负责解决网络事件的服务组织。
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