公开(公告)号：EP2328328B1

公开(公告)日：2018-05-09

申请号：EP10191960.3

申请日：2010-11-19

申请人： Avaya Inc.

发明人： Erhart, George ,  Skiba, David ,  Matula, Valentine C.

IPC分类号： H04L29/08 ,  G06Q30/00 ,  H04M3/51

CPC分类号： G06Q30/016 ,  G06Q10/107 ,  G06Q30/02 ,  G06Q50/01 ,  H04L51/32 ,  H04L51/34 ,  H04L67/22 ,  H04M3/5141 ,  H04M2203/655

摘要： Some social networks provide message histories that record information about previous posts that users make to the social media network. From this information, a contact center (102) determines trends in the usage of a social media network by a user (110). The contact center can mine the message history database for times, frequency of posts, location of the user during posts, and other information provided in the message histories. From this information or metadata about the messages, the contact center develops trends about the user's postings of messages on social media networks (112,114,116). The contact center can further receive subsequent posts and read metadata related to the subsequent posts. The new metadata can be used to modify the trends over time.

公开(公告)号：EP2679028A4

公开(公告)日：2017-03-29

申请号：EP11859642

申请日：2011-12-06

申请人： SAMSUNG ELECTRONICS CO LTD

发明人： CHO HYUNG-RAE ,  OH HYUN-JOO

IPC分类号： H04W4/20 ,  H04M3/42 ,  H04W4/16 ,  H04W8/20

CPC分类号： H04M3/42042 ,  H04M3/42068 ,  H04M2203/655 ,  H04W4/206 ,  H04W8/20

摘要： Methods and apparatus for transmitting data are provided. A relationship, between a sender of a call signal and a receiver of a call signal, that exists in at least one network service server, is confirmed. Data associated with the sender is selected based on the relationship between the sender and the receiver. The data associated with the sender is transmitted to the receiver.

摘要翻译： 提供了用于传输数据的方法和设备。 确认存在于至少一个网络服务服务器中的呼叫信号的发送者与呼叫信号的接收者之间的关系。 根据发送者和接收者之间的关系来选择与发送者相关联的数据。 与发送者相关的数据被传送给接收者。

公开(公告)号：EP2184909B1

公开(公告)日：2017-01-11

申请号：EP09175710.4

申请日：2009-11-11

申请人： Onmobile Global Limited

发明人： Anand, Abhinav ,  Babu, Harish ,  K.N., Rohith ,  Jajodia, Anchal Ramgopal ,  Sreekar, Venkatesh ,  Kundu, Alapan ,  Nanjudaiah, Vinay

IPC分类号： H04M3/42

CPC分类号： H04M3/42161 ,  H04M3/42017 ,  H04M3/42068 ,  H04M3/42374 ,  H04M2203/655

公开(公告)号：EP3100372A1

公开(公告)日：2016-12-07

申请号：EP15742629.7

申请日：2015-01-16

申请人： LG Electronics Inc.

发明人： YI, Seungjune ,  LEE, Sunyoung

IPC分类号： H04B7/26

CPC分类号： H04W72/1215 ,  H04H20/38 ,  H04J11/00 ,  H04L1/1812 ,  H04L61/6022 ,  H04M2203/655 ,  H04W4/023 ,  H04W4/80 ,  H04W64/003 ,  H04W72/0413 ,  H04W72/042 ,  H04W76/14 ,  H04W80/02 ,  H04W88/06 ,  H04W88/08 ,  H04W88/16

摘要： The present invention relates to a wireless communication system. More specifically, the present invention relates to a method and a device for constructing a MAC PDU for D2D communication system, the method comprising: constructing, by a first UE, a MAC PDU including a source ID, a target ID, a plurality of logical channel IDs and a plurality of MAC SDUs, wherein each MAC SDU is transmitted from the first UE identified by the source ID to each second UE identified by the target ID via a logical channel identified by one of the plurality of logical channel IDs; transmitting the MAC PDU to at least one second UE via an interface, wherein the interface is configured between the first UE and the at least one second UE directly.

公开(公告)号：EP2891281A1

公开(公告)日：2015-07-08

申请号：EP13834238.1

申请日：2013-08-30

申请人： Liveops Inc.

发明人： MATHUR, Sanjay ,  MACFARLANE, Keith ,  LAWSON, Kieron

IPC分类号： H04L12/70 ,  H04L12/28

CPC分类号： H04M3/5191 ,  G06Q10/10 ,  G06Q10/107 ,  G06Q30/016 ,  H04M3/5141 ,  H04M3/5231 ,  H04M7/003 ,  H04M2203/655

摘要： An method of pivoting a customer among synchronous and asynchronous communications channels during a communication session.

公开(公告)号：EP2787708A1

公开(公告)日：2014-10-08

申请号：EP13161960.3

申请日：2013-04-02

申请人： BlackBerry Limited

发明人： Pfeifer, Thomas

IPC分类号： H04L29/06 ,  H04M3/56 ,  H04L29/08

CPC分类号： H04L65/4023 ,  H04L65/1083 ,  H04L65/403 ,  H04L67/36 ,  H04M3/56 ,  H04M2203/5063 ,  H04M2203/65 ,  H04M2203/655

摘要： Systems and methods are provided for switching collaborative applications. An example method comprises executing a first communication device and a second communication device associate with at least one contact, receiving an instruction to continue the collaborative session using the selected collaborative application that is different from the first collaborative application, determining whether the at least one contact is capable of continuing the collaborative session using the selected collaborative application, and terminating the first collaborative application.

摘要翻译： 提供了用于切换协作应用程序的系统和方法。 一个示例性方法包括执行与至少一个联系人相关联的第一通信设备和第二通信设备，接收使用不同于第一协作应用的所选择的协作应用来继续协作会话的指令，确定该至少一个联系人 能够使用所选择的协作应用程序继续协作会话，并终止第一协作应用程序。

公开(公告)号：EP2425394A4

公开(公告)日：2014-05-07

申请号：EP10770192

申请日：2010-04-27

申请人： FACE IT CORP

发明人： FRIED LANCE ,  KATZ JOSEPH ,  MARGULIES EDWIN KENNETH

IPC分类号： G06Q30/02 ,  H04M3/493 ,  H04M3/51

CPC分类号： G06Q30/02 ,  H04M3/493 ,  H04M3/5191 ,  H04M2203/655

摘要： A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems.

公开(公告)号：EP2690847A1

公开(公告)日：2014-01-29

申请号：EP12178246.0

申请日：2012-07-27

申请人： Constantin Medien AG

发明人： The designation of the inventor has not yet been filed

IPC分类号： H04M1/725 ,  H04M3/42 ,  H04W4/20

CPC分类号： H04M1/72544 ,  H04L67/22 ,  H04L67/38 ,  H04M3/42348 ,  H04M2203/1025 ,  H04M2203/558 ,  H04M2203/655 ,  H04M2250/12 ,  H04W4/00

摘要： A virtual assistant (VA) for providing assistance to an associated user in performing telecommunication activities using a mobile device (4) connected to a network (1),
wherein said virtual assistant (VA) is adaptive to a registered telecommunication behavior (TB) of the associated user when performing the telecommunication activities and wherein the virtual assistant (VA) is represented by a virtual assistant character (VAC) being displayed by said user's mobile device (4)
and being configured to express upon assisting said user a virtual behavior which simulates an appearance of a selected character loaded by the user's mobile device (4).

摘要翻译： 一种虚拟助理（VA），用于使用连接到网络（1）的移动设备（4）向相关联的用户提供协助以执行电信活动，其中所述虚拟助理（VA）适应于所登记的电信行为（TB） 所述相关联的用户在执行电信活动时，并且所述虚拟助理（VA）由所述用户的移动设备（4）正在显示的虚拟辅助字符（VAC）表示，并且被配置为在协助所述用户时表示模拟虚拟行为 由用户的移动设备（4）加载的所选字符的外观。

公开(公告)号：EP2545699A1

公开(公告)日：2013-01-16

申请号：EP11709571.1

申请日：2011-03-09

申请人： Qualcomm Iskoot, Inc.

发明人： HARRIS, Sarah ,  JACOBSTEIN, Mark Williams ,  GUEDALIA, Jacob ,  GUEDALIA, Isaac David

IPC分类号： H04M7/00

CPC分类号： H04M7/003 ,  H04M7/0045 ,  H04M2203/655 ,  H04M2207/18

摘要： Apparatus and methods for establishing a voice call between a wireless device and a personal computer (PC) are disclosed. A call initiation message can be received at a server including information for the PC from the wireless device. A conference can be setup, including establishing a conference ID to conference the wireless device and the PC. A message can be generated for the PC containing voice contact information for the wireless device related to the conference ID. The message can be transmitted to the PC. A dial-in phone number can be transmitted to the wireless device to dial into the conference.

公开(公告)号：EP2522110A2

公开(公告)日：2012-11-14

申请号：EP11732021.8

申请日：2011-01-03

申请人： Alcatel Lucent

发明人： CAI, Yigang ,  HUA, Suzann

IPC分类号： H04L12/58

CPC分类号： H04L51/36 ,  H04M3/53333 ,  H04M7/0024 ,  H04M2201/42 ,  H04M2203/253 ,  H04M2203/655

摘要： Systems and methods are disclosed for displaying telecommunication messages through a social networking service. One embodiment includes a telecommunication messaging system (116) that is implemented with a social networking service. The telecom messaging system (116) receives telecommunication messages from a telecommunication network (130) that are associated with a directory number assigned to a phone (124, 126). The phone (124, 126) is operated by a member (120) of a web-based social networking service. The telecom messaging system (116) provides a telecommunication messaging page (400) to display the telecommunication messages to the member (120) as part of a website (114) for the social networking service. Thus, the member (120) is able to view telecom messages, such as voicemail messages, text messages, call logs, etc., through the social networking service.

摘要翻译： 公开了用于通过社交网络服务显示电信消息的系统和方法。 一个实施例包括用社交网络服务实现的电信消息系统。 电信消息系统从电信网络接收与分配给电话的目录号码相关联的电信消息。 电话由网络社交网络服务的成员经营。 电信消息传送系统提供电信消息传送页面，以便将社交网络服务的网站的一部分显示给成员。 因此，该成员能够通过社交网络服务来查看诸如语音邮件消息，文本消息，呼叫记录等的电信消息。