公开(公告)号：USRE45606E1

公开(公告)日：2015-07-07

申请号：US13789640

申请日：2013-03-07

申请人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

发明人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC分类号： H04M3/00 ,  H04M3/51

CPC分类号： H04M3/51 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42331 ,  H04M3/436 ,  H04M3/465 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/2044 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

公开(公告)号：US06434231B1

公开(公告)日：2002-08-13

申请号：US09478126

申请日：2000-01-05

申请人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

发明人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC分类号： H04M342

摘要： A telephony call center has agent workstations having telephones connected to station-side ports of a telephone switching apparatus adapted to receive and switch conventional telephone calls to the telephones, and also computer platforms connected on a local area network (LAN). A processor also connected on the LAN has a wide area network (WAN) port and is adapted to receive and distribute computer-simulated telephone calls from the WAN to computer platforms at the agent stations. At individual agent stations the telephone and computer platform is connected by a Telephone Application Programming Interface (TAPI)-compliant bridge. Status of calls of both types at agent workstations is communicated to a network-level router by the processor having a WAN connection, which may also receive computer-simulated calls. The router may then make routing decisions based on agent status relative to both kinds of calls.

公开(公告)号：US20130230160A1

公开(公告)日：2013-09-05

申请号：US13861367

申请日：2013-04-11

申请人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

发明人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC分类号： H04M1/57

CPC分类号： H04M1/575 ,  H04M3/42 ,  H04M3/436 ,  H04M7/0033 ,  H04M2201/42

摘要： A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

摘要翻译： 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。

公开(公告)号：US07903807B2

公开(公告)日：2011-03-08

申请号：US10843802

申请日：2004-05-11

申请人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

发明人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC分类号： H04M3/00

CPC分类号： H04M3/51 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42331 ,  H04M3/436 ,  H04M3/465 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/2044 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

摘要翻译： 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。

公开(公告)号：US06480600B1

公开(公告)日：2002-11-12

申请号：US08949566

申请日：1997-10-14

申请人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

发明人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC分类号： H04M164

CPC分类号： H04M3/51 ,  H04M1/006 ,  H04M1/2473 ,  H04M1/57 ,  H04M1/663 ,  H04M3/02 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/42331 ,  H04M3/436 ,  H04M3/465 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/2044 ,  H04Q3/0029 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1328 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.

摘要翻译： 具有由电话应用编程接口（TAPI）兼容电桥连接到计算机站的电话的代理站的呼叫中心具有与存储在计算机站也连接到的局域网（LAN）上的数据库中的呼叫者有关的数据。 用于来话呼叫的起始数据（对电话的传统呼叫）和对计算机平台的计算机模拟呼叫被用作提取与来自数据库的呼叫有关的数据的关键，以便在计算机工作站的视频显示单元（VDU）上显示， 呼叫被终止。 在某些情况下，仅提取和显示来自先前列出的发起点的呼叫数据。

公开(公告)号：US06359981B1

公开(公告)日：2002-03-19

申请号：US08950253

申请日：1997-10-14

申请人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

发明人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC分类号： H04M700

CPC分类号： H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

摘要： A telephony call center has agent workstations having telephones connected to station-side ports of a telephone switching apparatus adapted to receive and switch conventional telephone calls to the telephones, and also computer platforms connected on a local area network (LAN). A processor also connected on the LAN has a wide area network (WAN) port and is adapted to receive and distribute computer-simulated telephone calls from the WAN to computer platforms at the agent stations. At individual agent stations the telephone and computer platform is connected by a Telephone Application Programming Interface (TAPI)-compliant bridge. Status of calls of both types at agent workstations is communicated to a network-level router by the processor having a WAN connection, which may also receive computer-simulated calls. The router may then make routing decisions based on agent status relative to both kinds of calls.

公开(公告)号：US06198739B1

公开(公告)日：2001-03-06

申请号：US08949586

申请日：1997-10-14

申请人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

发明人： Igor Neyman ,  Myhailo Barskyy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Pavel Karpenko

IPC分类号： H04L1264

CPC分类号： H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

摘要： A multi-media call center has agent stations with telephones and multi-media computer platforms, wherein the telephones and computer platforms are connected by a bridge circuit adapted to allow audio data to be shared between the telephones and the computer platforms. The computer platforms are also adapted to process computer-simulated calls. In various embodiments all or portions of calls of either type may be recorded, pre-recorded audio may be played back to callers, the system may respond to pre-determined key phrases uttered by callers, and the system may respond to an agent's voice commands.

摘要翻译： 多媒体呼叫中心具有具有电话和多媒体计算机平台的代理站，其中电话和计算机平台通过适于允许在电话和计算机平台之间共享音频数据的桥接电路连接。 计算机平台也适用于处理计算机模拟呼叫。 在各种实施例中，可以记录任何类型的所有呼叫或部分呼叫，预录音音频可以被播放给呼叫者，系统可以响应呼叫者发出的预定的关键短语，并且系统可以响应代理的语音命令 。

公开(公告)号：US20130129067A1

公开(公告)日：2013-05-23

申请号：US13671558

申请日：2012-11-08

申请人： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

发明人： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

IPC分类号： H04M7/00

CPC分类号： H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

摘要： A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

公开(公告)号：US20080043977A1

公开(公告)日：2008-02-21

申请号：US11926542

申请日：2007-10-29

申请人： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

发明人： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

IPC分类号： H04M3/42

CPC分类号： H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

摘要： A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

摘要翻译： 作为客户驻地系统的一部分的客户端 - 服务器电话路由器系统具有适于在诸如公共分支交换机（PBX）或其他电话交换机的电话交换机上执行的客户端 - 服务器路由器，或者在由CTI连接的处理器 链接到电话交换机。 执行路由器的电话交换机或处理器连接到局域网（LAN），该局域网还互连靠近连接到电话交换机的电话的计算机工作站。 客户端用户界面应用程序在计算机工作站上运行，允许客户端编辑路由器的路由规则，该路由规则具有与客户驻地系统的用户和工作站相关联的路由规则列表。 编辑规则由专用于各个用户的部分由路由器保存。 使用此系统，用户可以在LAN上的工作站上编辑他自己的路由规则，并将编辑传输到客户端 - 服务器路由器，其中将遵循规则来路由该用户和协议的呼叫。

公开(公告)号：US07031442B1

公开(公告)日：2006-04-18

申请号：US08928861

申请日：1997-09-12

申请人： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

发明人： Igor Neyman ,  Michail Barskiy ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Valeriy Issayev ,  Andrei Petrov ,  Paul Karpenko ,  Alex Smelik ,  Alexander Volguin ,  Yuri Ostapchuk ,  Boris Livshits ,  Hamid Dadgar

IPC分类号： H04M1/64 ,  H04M3/00

CPC分类号： H04M7/006 ,  H04M1/2473 ,  H04M3/323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42127 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42221 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/00 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2203/408 ,  H04M2242/22

摘要： A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.

摘要翻译： 作为客户驻地系统的一部分的客户端 - 服务器电话路由器系统具有适于在诸如公共分支交换机（PBX）或其他电话交换机的电话交换机上执行的客户端 - 服务器路由器，或者在由CTI连接的处理器 链接到电话交换机。 执行路由器的电话交换机或处理器连接到局域网（LAN），该局域网还互连靠近连接到电话交换机的电话的计算机工作站。 客户端用户界面应用程序在计算机工作站上运行，允许客户端编辑路由器的路由规则，该路由规则具有与客户驻地系统的用户和工作站相关联的路由规则列表。 编辑规则由专用于各个用户的部分由路由器保存。 使用此系统，用户可以在LAN上的工作站上编辑他自己的路由规则，并将编辑传输到客户端 - 服务器路由器，其中将遵循规则来路由该用户和协议的呼叫。