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    SYSTEM AND METHOD FOR CUSTOMIZED VOICE RESPONSE
    2.
    发明申请
    SYSTEM AND METHOD FOR CUSTOMIZED VOICE RESPONSE 审中-公开
    用于自定义语音响应的系统和方法

    公开(公告)号：US20160240191A1

    公开(公告)日：2016-08-18

    申请号：US15135237

    申请日：2016-04-21

    申请人： AT&T INTELLECTUAL PROPERTY I, LP

    发明人： Nicholas Duffield

    IPC分类号： G10L15/18 ,  G06F3/16 ,  G10L15/30 ,  G10L17/14

    CPC分类号： G10L15/18 ,  G06F3/167 ,  G10L15/00 ,  G10L15/187 ,  G10L15/22 ,  G10L15/30 ,  G10L17/14 ,  H04M3/4936 ,  H04M2203/2061 ,  H04M2203/255 ,  H04M2250/58

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating an accent source. A system practicing the method collects data associated with customer specific services, generates country-specific or dialect-specific weights for each service in the customer specific services list, generates a summary weight based on an aggregation of the country-specific or dialect-specific weights, and sets an interactive voice response system language model based on the summary weight and the country-specific or dialect-specific weights. The interactive voice response system can also change the user interface based on the interactive voice response system language model. The interactive voice response system can tune a voice recognition algorithm based on the summary weight and the country-specific weights. The interactive voice response system can adjust phoneme matching in the language model based on a possibility that the speaker is using other languages.

    摘要翻译： 本文公开了用于近似重音源的系统，方法和非暂时的计算机可读存储介质。 实施该方法的系统收集与客户特定服务相关联的数据，为客户特定服务列表中的每个服务生成特定于国家或方言的权重，基于国家特定或方言特定权重的聚合生成摘要权重 并且基于总体权重和针对具体国家或方言的权重设置交互式语音响应系统语言模型。 交互式语音响应系统还可以基于交互式语音响应系统语言模型改变用户界面。 交互式语音响应系统可以基于总体权重和国家特定权重调整语音识别算法。 交互式语音响应系统可以根据演讲者正在使用其他语言的可能性来调整语言模型中的音素匹配。

    METHOD AND SYSTEM FOR PROVIDING A HOLD MEDIA SERVICE
    3.
    发明申请
    METHOD AND SYSTEM FOR PROVIDING A HOLD MEDIA SERVICE 有权
    提供持续媒体服务的方法和系统

    公开(公告)号：US20160050312A1

    公开(公告)日：2016-02-18

    申请号：US14461116

    申请日：2014-08-15

    申请人： Verizon Patent and Licensing Inc.

    发明人： Neil RONKETTI ,  Jan Marcel RIJNDERS ,  Christopher A KIMM

    IPC分类号： H04M3/428 ,  H04W4/16

    CPC分类号： H04M3/4285 ,  H04M3/42102 ,  H04M2203/255 ,  H04W4/16

    摘要： An approach is provided for determining that a device has been placed on a hold status during a communication session, wherein hold media is presented to the device during the hold status. The approach involves determining that the device and/or the communication session is registered for a hold music service that provides media from a content provider. The approach also involves requesting personalized media from the content provider. The approach further involves presenting the personalized media to the device as the hold media during the hold status.

    摘要翻译： 提供了一种用于在通信会话期间确定设备已经处于保持状态的方法，其中保持媒体在保持状态期间被呈现给设备。 该方法涉及确定为从内容提供商提供媒体的保持音乐服务注册设备和/或通信会话。 该方法还涉及从内容提供商请求个性化媒体。 该方法还包括在保持状态期间将个性化媒体呈现为设备作为保持媒体。

    SYSTEM AND METHOD FOR DATA INTENSIVE LOCAL INFERENCE
    4.
    发明申请
    SYSTEM AND METHOD FOR DATA INTENSIVE LOCAL INFERENCE 有权
    用于数据强度本地化的系统和方法

    公开(公告)号：US20110313767A1

    公开(公告)日：2011-12-22

    申请号：US12818821

    申请日：2010-06-18

    申请人： Nicholas DUFFIELD

    发明人： Nicholas DUFFIELD

    IPC分类号： G10L15/04 ,  G10L21/00

    CPC分类号： G10L15/18 ,  G06F3/167 ,  G10L15/00 ,  G10L15/187 ,  G10L15/22 ,  G10L15/30 ,  G10L17/14 ,  H04M3/4936 ,  H04M2203/2061 ,  H04M2203/255 ,  H04M2250/58

    摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating an accent source. A system practicing the method collects data associated with customer specific services, generates country-specific or dialect-specific weights for each service in the customer specific services list, generates a summary weight based on an aggregation of the country-specific or dialect-specific weights, and sets an interactive voice response system language model based on the summary weight and the country-specific or dialect-specific weights. The interactive voice response system can also change the user interface based on the interactive voice response system language model. The interactive voice response system can tune a voice recognition algorithm based on the summary weight and the country-specific weights. The interactive voice response system can adjust phoneme matching in the language model based on a possibility that the speaker is using other languages.

    摘要翻译： 本文公开了用于近似重音源的系统，方法和非暂时的计算机可读存储介质。 实施该方法的系统收集与客户特定服务相关联的数据，为客户特定服务列表中的每个服务生成特定于国家或方言的权重，基于国家特定或方言特定权重的聚合生成摘要权重 并且基于总体权重和针对具体国家或方言的权重设置交互式语音响应系统语言模型。 交互式语音响应系统还可以基于交互式语音响应系统语言模型改变用户界面。 交互式语音响应系统可以基于总体权重和国家特定权重调整语音识别算法。 交互式语音响应系统可以根据演讲者正在使用其他语言的可能性来调整语言模型中的音素匹配。

    Automated operator assistance with menu options
    7.
    发明申请
    Automated operator assistance with menu options 失效
    自动操作员帮助菜单选项

    公开(公告)号：US20030223566A1

    公开(公告)日：2003-12-04

    申请号：US10157822

    申请日：2002-05-31

    发明人： Nancy Ann Book ,  Carol Shifrin Gruchala ,  Thomas Joseph McBlain

    IPC分类号： H04M007/00

    CPC分类号： H04M3/493 ,  H04M3/42153 ,  H04M3/42161 ,  H04M2203/255 ,  H04M2203/355 ,  H04M2207/12

    摘要： A subscriber implements and accesses telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The subscriber can create preferences for calls placed to operator assistance.

    摘要翻译： 用户通过因特网使用图形用户界面（GUI）实现和接入电信服务，以及经由公共交换电信网络（PSTN）的交互式语音响应（IVR）系统。 用户可以创建对操作员协助的呼叫的偏好。

    Accessibility on demand
    8.
    发明申请
    Accessibility on demand 审中-公开
    随需应变

    公开(公告)号：US20020152255A1

    公开(公告)日：2002-10-17

    申请号：US09779372

    申请日：2001-02-08

    申请人： International Business Machines Corporation

    发明人： Newton James Smith JR. ,  Herman Rodriguez ,  Clifford Jay Spinac

    IPC分类号： G06F009/00

    CPC分类号： H04M3/42068 ,  G06F9/451 ,  H04M1/72563 ,  H04M3/42136 ,  H04M2201/18 ,  H04M2203/255

    摘要： Accessibility profiles are created for different environments, application programs, and system functions. Environmental conditions may include time of day, telephone numbers dialed, caller ID, level of background noise, etc. Users can define accessibility profiles for each program they use, which determine preferred speaker volume settings, display settings, keyboard and keypad characteristics, and may automatically invoke companion programs such as voice recognizors, text-to-speech converters, and gesture recognizors. Accessibility profiles are organized and stored in a processor-readable repository, and are retrieved upon user activation of an application program or system function such as a word processor, auto-dialer, e-mail reader, etc. The system parses the appropriate accessibility profile, adjusts the available system accessibility settings, and launches any associated companion programs. The user can also select and enable a certain accessibility profile by selecting a menu option or GUI icon, or by operating a system button such as a toggle switch.

    摘要翻译： 为不同环境，应用程序和系统功能创建辅助功能配置文件。 环境条件可能包括一天中的时间，拨打的电话号码，来电显示，背景噪音等级。用户可以为其使用的每个节目定义辅助功能配置文件，这些配置文件决定了首选扬声器音量设置，显示设置，键盘和键盘特性， 自动调用伴音程序，如语音识别器，文本转语音转换器和手势识别器。 可访问性简档被组织并存储在处理器可读存储库中，并且在用户激活应用程序或系统功能（例如文字处理器，自动拨号器，电子邮件阅读器等）时被检索。系统解析适当的可访问性配置文件 ，调整可用的系统辅助功能设置，并启动任何关联的伴侣程序。 用户还可以通过选择菜单选项或GUI图标，或者通过操作诸如拨动开关的系统按钮来选择并启用特定的可访问性配置文件。

    SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER AND A SERVICE PROVIDER
    10.
    发明公开
    SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER AND A SERVICE PROVIDER 审中-公开

    公开(公告)号：US20230328180A1

    公开(公告)日：2023-10-12

    申请号：US18333735

    申请日：2023-06-13

    申请人： Fidelity Information Services, LLC

    发明人： Susheel NESARGI ,  David BERGLUND ,  Glen M. CASEY

    IPC分类号： H04M3/51

    CPC分类号： H04M3/5141 ,  H04M2203/255 ,  H04M3/5166

    摘要： Systems and methods are disclosed for generating a dynamic customized script to facilitate communication between a user and a service provider. The method includes receiving, via an interactive voice response (IVR) system, a request from a mobile device associated with at least one user. The contextual information associated with at least one user is processed, in real-time, based, at least in part, on the request. A dynamic customized script specific to the request is generated, in real-time, based, at least in part, on the processing of the contextual information. The request is routed, via the IVR system, to an agent from a pool of agents of the service provider. A presentation of the dynamic customized script is generated in a user interface of a device associated with the agent, wherein the dynamic customized script is step-by-step guidance to the agent for handling the request of at least one user.