公开(公告)号：US20230196240A1

公开(公告)日：2023-06-22

申请号：US17558474

申请日：2021-12-21

申请人： ServiceNow, Inc.

发明人： Hans Joachim Gerhard Pohle ,  Manjeet Singh ,  Bojan Tomic ,  Vadim Denisov ,  Ciprian Mocanu ,  Andrei Vlad Olteanu

IPC分类号： G06Q10/06 ,  G06F9/54

CPC分类号： G06Q10/0633 ,  G06F9/542

摘要： An embodiment involves receiving a request specifying a particular process, wherein an event table associates event identifiers of events, process identifiers of processes that generated to the events, timestamps of times when the events occurred, states of the processes at the times, and references to related processes; generating nodes of a graph, wherein the particular process and each of its related processes are represented by entity nodes annotated with respective process identifiers, and the events are represented by event nodes annotated with respective event identifiers; generating edges between the entity nodes and the event nodes for which the events of the event nodes either were: generated by the processes represented by the entity nodes, or refer to the processes represented by the entity nodes; and generating edges between pairs of the event nodes that: generated by a common process, and the events of which occurred sequentially according to their timestamps.

公开(公告)号：US11681971B2

公开(公告)日：2023-06-20

申请号：US17098282

申请日：2020-11-13

申请人： AUTODESK, INC.

发明人： David Benjamin ,  Damon Lau ,  James Stoddart ,  Lorenzo Villaggi ,  Rui Wang ,  Lindsey Wikstrom

IPC分类号： G06Q10/06 ,  G06Q10/04 ,  G06F30/13 ,  G06Q10/10 ,  G06F16/901 ,  G06Q50/16 ,  G06F30/20 ,  G06F30/28 ,  G06F30/18 ,  G06Q50/08 ,  G06T17/20 ,  G06F111/04 ,  G06F111/02 ,  G06F111/10 ,  G06F119/02 ,  G06Q10/0639 ,  G06Q10/0633 ,  G06Q10/047 ,  G06Q10/101 ,  G06Q10/0637 ,  G06Q10/067

CPC分类号： G06Q10/06393 ,  G06F16/9024 ,  G06F30/13 ,  G06F30/18 ,  G06F30/20 ,  G06F30/28 ,  G06Q10/047 ,  G06Q10/067 ,  G06Q10/0633 ,  G06Q10/06375 ,  G06Q10/06395 ,  G06Q10/101 ,  G06Q50/08 ,  G06Q50/163 ,  G06Q50/165 ,  G06F2111/02 ,  G06F2111/04 ,  G06F2111/10 ,  G06F2119/02 ,  G06T17/20

摘要： A computer-implemented method for computationally determining ventilation efficiency when generating a building design comprises: generating a first three-dimensional (3D) mesh based on a first 3D building model; performing a first fluid dynamic computer simulation based on the first 3D mesh and first environmental data associated with the first 3D building model to generate a first output data set; and computing, based on the first output data set, a first value for a ventilation performance metric that is associated with the first 3D building model.

公开(公告)号：US11681964B2

公开(公告)日：2023-06-20

申请号：US17201086

申请日：2021-03-15

申请人： CERNER INNOVATION, INC.

发明人： Rohith Shetty ,  Lakshmidas Mallya ,  Arun Kharidehal ,  Reema Dsouza ,  Winston Rohan Dsouza

IPC分类号： G06Q10/0633 ,  G06F3/0482 ,  G06F3/04847 ,  G06Q10/0639

CPC分类号： G06Q10/0633 ,  G06F3/0482 ,  G06F3/04847 ,  G06Q10/06393

摘要： Methods, systems, and computer-readable media are disclosed herein for an application that optimizes the design element and workflow configuration of a target computer program. Generally, the application automatically displays preview images of graphical user interface in response to a user-input answer in a questionnaire, where the preview image accounts for design element and/or workflow impacts to the graphical user interface of the target computer program. The application also predicts performance indicators for target computer program that account for design element and/or workflow steps directly or indirectly selected through the user-input answers.

公开(公告)号：US20230186203A1

公开(公告)日：2023-06-15

申请号：US17549247

申请日：2021-12-13

申请人： Accenture Global Solutions Limited

发明人： Aditi KULKARNI ,  Jayashri SRIDEVI ,  Koushik M. VIJAYARAGHAVAN ,  Rajesh NAGARAJAN ,  Pritha LATHA ,  Chetan Rajendra DAHALE ,  Parul JAGTAP

IPC分类号： G06Q10/06 ,  G06F40/40

CPC分类号： G06Q10/06312 ,  G06Q10/06313 ,  G06Q10/0633 ,  G06F40/40

摘要： In some implementations, a device may receive project management data including text descriptions related to one or more requirements associated with a project. The device may identify a set of work items associated with the project and a set of existing dependencies among the set of work items associated with the project. The device may generate, based on the text descriptions related to the one or more requirements associated with the project, a set of recommended dependencies among the set of work items associated with the project using an artificial intelligence model. The device may generate a user interface to visually indicate information related to the set of existing dependencies and the set of recommended dependencies among the set of work items associated with the project and to provide one or more elements to manage the set of existing dependencies and/or the set of recommended dependencies.

公开(公告)号：US20230177425A1

公开(公告)日：2023-06-08

申请号：US17541750

申请日：2021-12-03

申请人： Bank of America Corporation

发明人： Jason Sy Coady ,  Stephen David Pearce ,  Ayeesha Sachedina ,  Paul Michael Dalmaine ,  Anthony Edward Copeland ,  James Kyle Snyder ,  Joseph Temitope Arewa ,  Clay Alexander Banks

IPC分类号： G06Q10/06

CPC分类号： G06Q10/06313 ,  G06Q10/063112 ,  G06Q10/063118 ,  G06Q10/0633

摘要： A system configured to optimize resource allocation efficiency obtains a task. The system identifies a set of task features associated with the task, where the task features include a description, requirements, time criticality level, resource needs with respect to the task. The system identifies one or more entities impacted by the task. The system notifies the one or more entities to update the task features. The system receives the updated task features. The system determines a performance level associated with the task based on the updated task features. The system determines a priority level for performing the task based on the performance level and the updated task features such that a predefined rule is met. The predefined rule is defined to optimize at least one of task completion time, task result quality, and resource allocation efficiency.

公开(公告)号：US11657350B2

公开(公告)日：2023-05-23

申请号：US16213072

申请日：2018-12-07

申请人： FUJIFILM BUSINESS INNOVATION CORP.

发明人： Atsushi Togo ,  Kiyoshi Tashiro ,  Yoshihisa Matsuo ,  Kazuya Iimura

IPC分类号： G06Q10/06 ,  G06F3/048 ,  G06Q10/0633 ,  G06Q10/067 ,  G06F11/36

CPC分类号： G06Q10/0633 ,  G06F3/048 ,  G06Q10/067 ,  G06F11/3664

摘要： There is provided an information processing apparatus for testing a workflow, the information processing apparatus including: an acquisition unit configured to acquire information about a first user who executes a first work step of the workflow; and a display unit configured to display a first simulation screen based on the information acquired by the acquisition unit, the first simulation screen simulating a first screen on which the first user executes the first work step of the workflow, wherein the display unit displays a second simulation screen, the second simulation screen simulating a second screen on which a second user executes a second work step of the workflow, the second work step of the workflow executed by the second user following the execution of the first work step by the first user on the first screen.

公开(公告)号：US11657049B1

公开(公告)日：2023-05-23

申请号：US17673840

申请日：2022-02-17

申请人： inContact INC.

发明人： Damian Brhel ,  Rahul Vyas ,  Salil Dhawan

IPC分类号： G06F16/2453 ,  G06Q10/0633

CPC分类号： G06F16/24534 ,  G06Q10/0633

摘要： A computerized-method for reducing wait-time in a multichannel-contact-center is provided herein. For each query that is not resolved by a hot, operating a Channel-Agnostic-Queuing (CAQ) module. The CAQ-module includes: a. selecting a digital-channel-type in a predetermined order; b. operating an aggregator module on the selected digital-channel-type to: (i) identify similar pending queries in a queue-database related to the digital-channel-type: and (ii) aggregate the received query and the identified similar pending queries into a group-of-queries; c. operating a tracker-module on the group-of-queries to identify a query-resolution and to send a notification as to the query-resolution to the customer and to related customers of the identified similar pending queries; and d. when a total-parking-period of the plurality of digital-channel-types is lower than an expected wait-time of the received query and the received query hasn't been resolved, repeating operations a.-c. until a query-resolution has been identified or all digital-channel-types have been selected.

公开(公告)号：US20230143557A1

公开(公告)日：2023-05-11

申请号：US18148111

申请日：2022-12-29

申请人： Apixio, Inc.

发明人： Vishnuvyas Sethumadhavan ,  John O. Schneider ,  Richard Joseph Belcinski

IPC分类号： G06Q10/0633 ,  G16H40/20 ,  G16H10/60

CPC分类号： G06Q10/0633 ,  G16H40/20 ,  G16H10/60 ,  G06Q10/10

摘要： To achieve the foregoing and in accordance with the present invention, systems and methods for workflow management are provided. In some embodiments, a set of data elements, which are extracted from medical information, are received. The elements are bundled according to one or more similar attributes to form work items. Work items are bundles of data elements for which value is to be extracted for a particular user objective. Next the workflows are configured according to event history for the work items, current action, and user context. The work items may then be routed through the workflow based upon the work items' “energy”. Work item energy is the probability and degree to which a next action taken in a workflow to that particular work item will further a user objective.

公开(公告)号：US20230142525A1

公开(公告)日：2023-05-11

申请号：US17917644

申请日：2020-04-07

申请人： Nippon Telegraph and Telephone Corporation

发明人： Aiko OI ,  Ryosuke SATO ,  Motomu NAKAJIMA

IPC分类号： G06Q10/0633

CPC分类号： G06Q10/0633

摘要： An information processing device 1 according to an embodiment of the invention includes scenario definition information 17 which holds a scenario including a combination of steps in a workflow expressed using multiple kinds of general tasks, general task definition information 18 which holds an external definition file which defines processing in each of the steps, a general task executing unit 14 which executes a step according to an external definition file corresponding to the step, and a scenario executing unit 13 which selects a scenario corresponding to a received failure alarm and causes the general task executing unit 14 to execute each of the steps according to the scenario.

公开(公告)号：US20190244177A1

公开(公告)日：2019-08-08

申请号：US15887716

申请日：2018-02-02

申请人： International Business Machines Corporation

发明人： Paul R. Bastide ,  Matthew E. Broomhall ,  Robert Loredo ,  Fang Lu

IPC分类号： G06Q10/10 ,  G06F17/30

CPC分类号： G06Q10/1095 ,  G06F16/9535 ,  G06Q10/0633

摘要： A method, system and computer program product for automatically arranging an event's agenda. Profiles are collected for attendees of the event, wherein the profiles include the attendees' social relationships, working relationships and job functions. The attendees' social relationships are analyzed to generate a social relationship graph that includes weightings for the attendees based on how well known they are to others of the attendees. The attendees' working relationships are analyzed to generate an organizational chart that includes the attendees' positions. The attendees' job functions are analyzed to generate rankings for the attendees based on task dependencies. An order for topics on the agenda is suggested according to the rankings for the attendees; introductions are suggested for the agenda according to the weightings for the attendees in the social relationship graph; and keynote speeches are suggested for the agenda according to the attendees' positions in the organizational chart.