公开(公告)号：US08526594B2

公开(公告)日：2013-09-03

申请号：US13598868

申请日：2012-08-30

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US08494503B2

公开(公告)日：2013-07-23

申请号：US12635956

申请日：2009-12-11

Applicant: Bruce Edward Winter ,  Andrew Douglas Bocking ,  Lawrence Edward Kuhl

Inventor： Bruce Edward Winter ,  Andrew Douglas Bocking ,  Lawrence Edward Kuhl

IPC: H04M3/00

CPC classification number: H04M3/56 ,  H04M3/38 ,  H04M2201/36 ,  H04M2203/5054 ,  H04M2207/18

Abstract: A wireless device and method are provided for redialing of conference calls comprising: establishing a call connection based on a first dialed number; monitoring for subsequent numbers dialed after the establishment of the call connection; determining if the subsequent numbers dialed meet predetermined criteria; and saving the first dialed number and the subsequent numbers dialed in a memory of the wireless device as a saved first dialed number and saved subsequent numbers if the predetermined criteria are met.

Abstract translation: 提供了用于重拨电话会议的无线设备和方法，包括：基于第一拨打号码建立呼叫连接; 监听呼叫连接建立后拨打的后续号码; 确定拨打的后续号码是否符合预定标准; 并且如果满足预定标准，则将作为保存的第一拨号号码拨打到无线设备的存储器中的第一拨打号码和随后的号码保存在后续号码中。

公开(公告)号：US08494122B2

公开(公告)日：2013-07-23

申请号：US13407720

申请日：2012-02-28

Applicant: Peeyush Jaiswal ,  James R. Lewis

Inventor： Peeyush Jaiswal ,  James R. Lewis

IPC: H04M1/64 ,  H04W24/00 ,  G06F3/14

CPC classification number: H04M3/493 ,  H04M3/42195 ,  H04M2201/36

Abstract: Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program product for call interruption handling in an IVR data processing system. In an embodiment of the invention, a method for call interruption handling in an IVR data processing system can include detecting a call interruption of a telephone call between a caller and an IVR system during an established IVR session for the caller. The method also can include saving state information for the established IVR session in connection with the caller in response to detecting the call interruption.

Abstract translation: 本发明的实施例解决了现有技术在交互式语音响应（IVR）系统会话管理方面的缺陷，并提供了用于IVR数据处理系统中的呼叫中断处理的方法，系统和计算机程序产品。 在本发明的一个实施例中，IVR数据处理系统中的呼叫中断处理方法可以包括在呼叫者建立的IVR会话期间检测呼叫者和IVR系统之间的电话呼叫的呼叫中断。 该方法还可以包括响应于检测到呼叫中断而保存与呼叫者相关联的建立的IVR会话的状态信息。

公开(公告)号：US20130157723A1

公开(公告)日：2013-06-20

申请号：US13689394

申请日：2012-11-29

Applicant: Charles A. Eldering

Inventor： Charles A. Eldering

IPC: H04M1/02

CPC classification number: H04M1/0266 ,  G06Q10/107 ,  H04M1/274516 ,  H04M1/274583 ,  H04M3/42348 ,  H04M3/4931 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/554 ,  H04M2242/30 ,  H04M2250/60

Abstract: A method of displaying contact information on a communication device includes storing a plurality of contacts and corresponding statistical information pertaining to communications on a communication device. Input is received relating to the statistical information. The contacts are displayed based on the input and the statistical information.

Abstract translation: 一种在通信设备上显示联系人信息的方法包括在通信设备上存储多个联系人和与通信有关的对应的统计信息。 收到有关统计资料的输入。 根据输入和统计信息显示联系人。

公开(公告)号：US20130156166A1

公开(公告)日：2013-06-20

申请号：US13767460

申请日：2013-02-14

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： Mazin GILBERT

IPC: H04M3/38

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: A method includes receiving a communication from a party at a voice response system and capturing verbal communication spoken by the party. Then a processor creates a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party. The creation of the voice model is imperceptible to the party. The voice model is then stored to provide voice verification of the party during a subsequent communication.

Abstract translation: 一种方法包括从语音响应系统的一方接收通信并捕获由该方所说的口头通信。 然后，处理器创建与该方相关联的语音模型，该语音模型是通过处理由该方所说出的所捕获的语言通信来创建的。 声音模式的创建是党无法察觉的。 然后存储语音模型以在随后的通信期间提供对方的语音验证。

公开(公告)号：US08457605B2

公开(公告)日：2013-06-04

申请号：US12897351

申请日：2010-10-04

Applicant: Vanessa Frias Martinez ,  Enrique Frias Martinez

Inventor： Vanessa Frias Martinez ,  Enrique Frias Martinez

IPC: H04M3/42 ,  H04M15/00 ,  G06F17/18 ,  G06F19/00 ,  G06F17/40

CPC classification number: H04M3/42 ,  H04M3/2218 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2207/18

Abstract: The invention relates to a method for gender identification of a cell-phone subscriber. There are two main steps: constructing a general model of female and male calling behaviour from a set of variables obtained for each subscriber; and classifying an individual calling behaviour of a subscriber comparing it with the general model. The method includes the step of constructing the general model comprises obtaining a set of data, that may be obtained from calling detail records, that are saved at a database every time a subscriber makes or receives a phone call; computing a set of variables using a set of instances from subscribers who their gender is already known; and applying an algorithm which generates groups labelled as male or female behaviour. Finally, in the step of classifying, the gender of the subscriber is identified by assigning to the subscriber the label of the closest group.

Abstract translation: 本发明涉及一种用于手机用户的性别识别的方法。 有两个主要步骤：从为每个用户获得的一组变量构建女性和男性呼叫行为的一般模型; 并将用户的个人呼叫行为与一般模型进行分类。 该方法包括构建一般模型的步骤包括从每个用户进行或接收电话呼叫时获得在数据库中保存的可从呼叫详细记录获得的一组数据; 使用他们的性别已知的订户的一组实例来计算一组变量; 并应用生成标记为男性或女性行为的群组的算法。 最后，在分类步骤中，通过向用户分配最接近的组的标签来识别用户的性别。

公开(公告)号：US08428241B2

公开(公告)日：2013-04-23

申请号：US13218217

申请日：2011-08-25

Applicant: Avraham Faizakov ,  S. Douglas Peters ,  Peter R. Stubley

Inventor： Avraham Faizakov ,  S. Douglas Peters ,  Peter R. Stubley

IPC: H04M3/42 ,  H04M1/64

CPC classification number: G10L15/18 ,  G10L15/19 ,  H04M3/42204 ,  H04M3/4931 ,  H04M3/4936 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/40

Abstract: A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings.

Abstract translation: 描述了用于呼叫处理应用的半监督同义词推断的方法，诸如自动目录协助或呼叫路由。 在一个实施例中，该方法包括从包括自动目录辅助引擎的目录辅助系统检查呼叫者交互结果的数据库，检测呼叫者交互结果中的指定特征，以及使用检测到的特征来自动训练目的地图，其中 目的地地图由自动目录辅助引擎用于自动将人类语音映射到目的地。 对呼叫者交互结果中的指定特征的检测可以包括对于一个或多个语音识别串中的每一个的呼叫者交互结果的统计分析。

公开(公告)号：US08417291B2

公开(公告)日：2013-04-09

申请号：US12856893

申请日：2010-08-16

Applicant: Mi-Young Lim

Inventor： Mi-Young Lim

IPC: H04M1/00

CPC classification number: H04M3/42068 ,  H04M3/4211 ,  H04M2201/36 ,  H04M2242/22

Abstract: A method and apparatus for managing a phone book in a portable terminal are provided. The method includes determining whether at least one of a message and a call is generated for a phone number registered to the phone book, storing information on the at least one of the message and the call by mapping to the phone number and displaying the stored information together when the phone number registered to the phone book is displayed.

Abstract translation: 提供了一种用于在便携式终端中管理电话簿的方法和装置。 该方法包括确定是否为登记在电话簿中的电话号码生成消息和呼叫中的至少一个，通过映射到电话号码来存储关于消息和呼叫中的至少一个的信息并显示所存储的信息 当电话簿中注册的电话号码被显示时，一起。

公开(公告)号：US08335307B2

公开(公告)日：2012-12-18

申请号：US12367685

申请日：2009-02-09

Applicant: Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

Inventor： Faith McGary ,  Xavier Riley ,  Michael Bates ,  Scott DeNardo

IPC: H04M3/42

CPC classification number: H04M3/4931 ,  H04M2201/10 ,  H04M2201/18 ,  H04M2201/36

Abstract: A directory assistance system includes a request handling module for receiving a plurality of incoming directory assistance requests from requesters and an agent platform for handling the directory assistance requests by providing at least one listing to the requester. A record database stores a record relating to the first request, and includes a first identifier, a time and a listing entry. An incoming request tracking module tracks second incoming directory assistance requests, by reviewing a second identifier associated with the directory assistance request, comparing the second identifier against the first identifiers in the records, and if a record has a matching first identifier to second identifier from request, then, prior to the second request being sent to the agent platform, offering to automatically provide the stored listing entry from the record to the requester.

Abstract translation: 目录辅助系统包括：请求处理模块，用于从请求者接收多个传入目录辅助请求;以及代理平台，用于通过向请求者提供至少一个列表来处理目录协助请求。 记录数据库存储与第一请求相关的记录，并且包括第一标识符，时间和列表条目。 传入请求跟踪模块通过查看与目录协助请求相关联的第二标识符来跟踪第二传入目录辅助请求，将第二标识符与记录中的第一标识符进行比较，以及如果记录具有来自请求的第二标识符匹配的第一标识符 然后，在将第二请求发送到代理平台之前，提供自动将所存储的列表条目从记录提供给请求者。

公开(公告)号：US20120244846A1

公开(公告)日：2012-09-27

申请号：US13491465

申请日：2012-06-07

Applicant: Inderpal Singh Mumick ,  Sandeep Sibal

Inventor： Inderpal Singh Mumick ,  Sandeep Sibal

IPC: H04W4/00

CPC classification number: H04M3/4938 ,  H04M1/72561 ,  H04M3/4936 ,  H04M2201/36 ,  H04M2201/40

Abstract: A system for enabling multi-modal bookmarks comprises a bookmark repository coupled to two browsers. A user bookmarks content using a first browser, and a bookmark is stored in the bookmark repository. The user subsequently uses a second browser and requests that the bookmark be de-referenced to point the second browser to the bookmarked content. The second browser accesses the bookmark in the content repository and is directed to the bookmarked content. The first and second browsers may be visual and voice browsers that render Wireless Markup Language (WML) and Voice Extensible Markup Language (VXML) content, respectively, wherein a mapping is provided that links a given piece of visual content to an equivalent piece of voice content.

Abstract translation: 用于启用多模式书签的系统包括耦合到两个浏览器的书签存储库。 用户使用第一浏览器书签内容，书签存储在书签库中。 用户随后使用第二浏览器并请求取消引用书签以将第二浏览器指向加书签的内容。 第二个浏览器访问内容存储库中的书签，并定向到加书签的内容。 第一和第二浏览器可以是分别呈现无线标记语言（WML）和语音可扩展标记语言（VXML）内容的视觉和语音浏览器，其中提供将给定的可视内容链接到等同的语音片段的映射 内容。