公开(公告)号：US20080151038A1

公开(公告)日：2008-06-26

申请号：US11643606

申请日：2006-12-20

Applicant: Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04N7/14

CPC classification number: H04N7/147 ,  G06K9/00221 ,  G06K9/00315

Abstract: In one embodiment, a method determines an indication of a mood for a caller during a service call. The mood may be determined using a facial analysis of the caller's facial expressions. The mood may indicate an emotion of the user, such as the user is angry, happy, etc. The mood may be determined based on a facial expression analysis of the caller during a portion of the service call. The service call may be a call between the caller and a service center, which may provide customer support to a caller for a product, service, etc. One example of a service center may be video contact service center that enables video calls with a caller. An action is then determined based on analysis of the mood invoked during a portion of the call. Once the action is determined, the action may be performed.

Abstract translation: 在一个实施例中，方法确定在服务呼叫期间呼叫者的情绪的指示。 可以使用对呼叫者的面部表情的面部分析来确定心情。 情绪可以指示用户的情绪，例如用户生气，快乐等。可以基于呼叫者在服务呼叫的一部分期间的面部表情分析来确定心情。 服务呼叫可以是呼叫者和服务中心之间的呼叫，其可以向呼叫者提供用于产品，服务等的客户支持。服务中心的一个示例可以是启用与呼叫者的视频呼叫的视频联系服务中心 。 然后基于在呼叫的一部分期间调用的心情的分析来确定动作。 一旦确定动作，可以执行动作。

公开(公告)号：US20080118046A1

公开(公告)日：2008-05-22

申请号：US11601239

申请日：2006-11-16

Applicant: Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Randall B. Baird ,  Christopher E. Pearce ,  Shmuel Shaffer

Inventor： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Randall B. Baird ,  Christopher E. Pearce ,  Shmuel Shaffer

IPC: H04M3/22

CPC classification number: H04M3/38 ,  H04M3/42323

Abstract: A system includes a first interface to connect with a network, and a second interface to connect with a telephone device of an enterprise. A unit controls a connection between the first and second interfaces for an outgoing call from the telephone device to a remote telephone device connected to the network. A processor subsystem coupled with the unit operates to initiate communications with a telephone device associated with a supervisor having authority to allow or deny the call. The processor subsystem also operates too present the supervisor with information that includes a purpose or reason for the outgoing call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 系统包括与网络连接的第一接口和与企业的电话设备连接的第二接口。 单元控制第一和第二接口之间的连接，用于从电话设备到连接到网络的远程电话设备的呼出。 与该单元耦合的处理器子系统操作以启动与具有允许或拒绝该呼叫权限的主管相关联的电话设备的通信。 处理器子系统也使主管人员具有包括呼出呼叫的目的或原因的信息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US07333496B1

公开(公告)日：2008-02-19

申请号：US10037006

申请日：2001-12-31

Applicant: Labhesh Patel ,  Shantanu Sarkar ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Shantanu Sarkar ,  Shmuel Shaffer

IPC: H04L12/28

CPC classification number: H04M3/436 ,  H04M7/006

Abstract: A method for indicating the priority of a Voice Over Internet Protocol (VoIP) call includes receiving a dialed number for a connection, generating a call set up request including the dialed number, receiving a priority for the call based on user input provided contemporaneously with the dialed number, generating a priority indicator based on the priority, and transmitting the call setup request and priority indicator to a destination device.

Abstract translation: 一种用于指示因特网协议语音（VoIP）呼叫的优先级的方法包括：接收用于连接的拨号号码，生成包括拨号号码的呼叫建立请求，基于与该呼叫同时提供的用户输入接收该呼叫的优先级 基于优先级生成优先级指示符，并将呼叫建立请求和优先级指示符发送到目的地设备。

公开(公告)号：US20080037763A1

公开(公告)日：2008-02-14

申请号：US11460212

申请日：2006-07-26

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M3/00

CPC classification number: H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

Abstract: A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

Abstract translation: 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US07315617B2

公开(公告)日：2008-01-01

申请号：US10649452

申请日：2003-08-25

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph F. Khouri

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523

Abstract: A method for managing calls of an automatic call distributor includes receiving a call from a user over a first connection with a first endpoint of the user. The call comprises a request for service. The method includes obtaining presence information of the user and associating the call with the presence information. The method includes placing the call in a queue until a suitable agent becomes available to provide the service to the user. A virtual contact is established to hold a place of the call in an order in the queue if the first connection is terminated. The method also includes establishing a second connection with the user and detecting the presence of the user associated with the second connection. The method includes associating the second connection with the virtual contact using the detected presence of the user.

Abstract translation: 用于管理自动呼叫分配器的呼叫的方法包括通过与用户的第一端点的第一连接来接收来自用户的呼叫。 呼叫包括服务请求。 该方法包括获取用户的存在信息并将呼叫与存在信息相关联。 该方法包括将呼叫置于队列中，直到合适的代理可用来向用户提供服务。 如果第一个连接被终止，则建立一个虚拟联系人以将该呼叫的位置保持在该队列中的一个顺序中。 该方法还包括建立与用户的第二连接并检测与第二连接相关联的用户的存在。 该方法包括使用检测到的用户的存在将第二连接与虚拟联系人相关联。

公开(公告)号：US20070288562A1

公开(公告)日：2007-12-13

申请号：US11448276

申请日：2006-06-07

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L12/1818 ,  H04M3/42042 ,  H04M3/563 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5081

Abstract: In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.

Abstract translation: 在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。 会议的参与者可以决定将现有会议的邀请发送给用户。 收到邀请用户进入现有会议的请求。 确定现有会议的与会者名单。 然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。 然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。 例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

公开(公告)号：US20070286354A1

公开(公告)日：2007-12-13

申请号：US11448277

申请日：2006-06-07

Applicant: Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC: H04M1/64

CPC classification number: H04M3/53366 ,  H04M3/385 ,  H04M2201/39 ,  H04M2201/41 ,  H04M2203/4554

Abstract: Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.

Abstract translation: 公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。 在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。 目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。 该设备可以被配置为支持例如电话用户界面（TUI）。

公开(公告)号：US20070279229A1

公开(公告)日：2007-12-06

申请号：US11838838

申请日：2007-08-14

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC: G08B29/00

CPC classification number: G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.

Abstract translation: 公开了主动或动态RFID标签，其主动地提供关于特定项目的当前状态信息，以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时，RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中，有源RFID标签位于系统内的一个或多个部件的旁边，使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下，每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此，当组件的相应的有源RFID标签中的一个没有发送其RFID信息时，RFID读取器可以知道何时系统具有故障组件。 在该第一实现中，有源RFID基于其组件的状态来传输或不发送。 在第二实施例中，动态RFID与特定组件，组件或系统集合相关联，并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此，动态RFID基于其组件或系统的不同状态提供不同的传输频率。

公开(公告)号：US20070263814A1

公开(公告)日：2007-11-15

申请号：US11378602

申请日：2006-03-17

Applicant: Mukul Jain ,  Shmuel Shaffer ,  Denise Caballero-Mccann ,  Labhesh Patel

Inventor： Mukul Jain ,  Shmuel Shaffer ,  Denise Caballero-Mccann ,  Labhesh Patel

IPC: H04M3/42

CPC classification number: H04L29/06027 ,  H04L65/1096 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/42374 ,  H04M3/424 ,  H04M3/48 ,  H04M2203/1008

Abstract: A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch exchange (PBX) system.

Abstract translation: 一种用于启用用于通信设备的增强的驻留特征的系统和方法。 在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。 第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。 在更具体的实施例中，信息包括属于第一通信设备的状态信息。 第一装置包括在第一通信设备上运行的第一模块。 第一模块适于将状态信息选择性地中继到连接到网络的实体。 在具体实施例中，连接到网络的实体包括专用交换机（PBX）系统。

公开(公告)号：US20070263793A1

公开(公告)日：2007-11-15

申请号：US11408697

申请日：2006-04-20

Applicant: Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

Inventor： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。