摘要:
In a method of generating a virtual map to a plurality of data files necessary for installing software on a computer that is coupled to a network, a primary directory that includes a plurality of links is generated. Each link points to a subdirectory that lists at least one file that is necessary for installing the software. Any subdirectories pointed to by any of the of links that contain redundant files are detected and any links pointing to redundant files are removed from the primary directory. All conflicts between files pointed to by any links of the plurality of links are detected and listed in a conflict report.
摘要:
A system and method is provided for identifying activity levels in a kitchen workspace and recommending zones which will facilitate the design and/or redesign of the kitchen workspace. In one embodiment, the invention relates to a software package for receiving user input relative to the user's activity level in the kitchen workspace and using that user input to identify the user's activity level and associate an identified activity level profile with one or more recommended zones for the kitchen workspace.
摘要:
A new class of carbon-based sorbents for vapor-phase mercury removal is disclosed in this invention. The optimum structure of the sorbent particles, and a method to produce the sorbent, are described. The sorbent is based on carbon particles with a metal-oxide coating on the surface. The thin metal-oxide layer acts as a barrier for the adsorption of Air Entrainment Admixture (AEA), the component used to stabilize bubbles in cement), thereby enhancing its concrete friendliness. The metal-oxide is coated on the surface of carbon, using a solution-based method. The metal-oxide coated carbon was further modified with sulfur molecules, to increase its mercury removal capacity.
摘要:
A context sensitive slider content area provides a slide out mechanism that is automatically actuated when additional information is needed during a chat session between an agent and a visitor, e.g. where a pre-chat and/or exit form is to be completed. The context sensitive slide out content area also provides problem resolution information to the visitor to help in solving problems, e.g. the top five problems; and also provides a self-service step-by-step wizard. A history section is provided with which the visitor can track back all previous steps carried out within the smart client. A history bar provides an iconic representation of all previous activities. A technique is also disclosed for executing various actions, such as form filling or requests for additional services, in a chat session.
摘要:
A customer experience is improved through data mining and text mining technologies and that derive insights about a customer by analyzing interactions between the customer and a customer service agent. One or more numerical measurements of customer satisfaction are derived and recommended actions are provided to an agent to enhance the customer experience throughout a customer service lifecycle.
摘要:
A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, email and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.
摘要:
Techniques are disclosed for enabling end users to selectively subscribe to information content, without requiring the content provider to provide a subscription interface. A user preferably views a content source (such as a Web page) in a Web clipper, and selects content of interest. In preferred embodiments, the user's selection are then communicated to a component which transcodes them into a markup language document, and this document is used to create a set of one or more conditions to use when evaluating whether a subsequent version of the original content is of interest to this subscribing user. The conditions are preferably registered with a content matching component, and one or more actions to be taken upon a successful match are also stored for use at the time of the subsequent content evaluation.
摘要:
The present invention generally provides a method for processing a semiconductor substrate, wherein the method includes positioning a substrate in a processing chamber having at least a first and second coils positioned above the substrate and supplying a first electrical current to the first coil. The method further includes supplying a second current to the second coil and regulating a current ratio of electrical current supplied to the first and second coils with a power distribution network in communication with the first and second coils and a single power supply. The method may further include controlling plasma uniformity in a semiconductor processing chamber, wherein the control process includes positioning a first coil above the processing chamber, the first coil being concentrically positioned about a vertical axis of the processing chamber, and positioning a second coil above the processing chamber, the second coil being concentrically positioned about the vertical axis of the processing chamber and radially outward from the first coil. The control process may further include supplying electrical power to the first and second coils with a single power distribution network to selectively regulate a magnetic field intensity generated by the first and second coils above a workpiece in the processing chamber.
摘要:
A digital geographic map affords a user the ability to selectively and simultaneously zoom in on multiple areas of the map. These zoomed areas are displayed as zoom windows, which are overlaid over the initial map.
摘要:
A method of etching a magnetic material (e.g., nickel-iron alloy (NiFe), cobalt-iron alloy (CoFe), and the like) using a gas mixture comprising a hydrogen halide gas and a fluorocarbon-containing gas is disclosed. The method provides high etch selectivity for the magnetic materials over non-magnetic dielectric materials, such as aluminum oxide (Al2O3) and the like, as well as to photoresist.