System for generating a virtual map to a plurality of files necessary for installing software from multiple networked locations
    11.
    发明授权
    System for generating a virtual map to a plurality of files necessary for installing software from multiple networked locations 有权
    用于将虚拟地图生成到从多个联网位置安装软件所需的多个文件的系统

    公开(公告)号:US07246352B2

    公开(公告)日:2007-07-17

    申请号:US10202507

    申请日:2002-07-24

    IPC分类号: G06F9/445

    CPC分类号: G06F8/61

    摘要: In a method of generating a virtual map to a plurality of data files necessary for installing software on a computer that is coupled to a network, a primary directory that includes a plurality of links is generated. Each link points to a subdirectory that lists at least one file that is necessary for installing the software. Any subdirectories pointed to by any of the of links that contain redundant files are detected and any links pointing to redundant files are removed from the primary directory. All conflicts between files pointed to by any links of the plurality of links are detected and listed in a conflict report.

    摘要翻译: 在将虚拟映射生成到耦合到网络的计算机上安装软件所需的多个数据文件的方法中,生成包括多个链接的主目录。 每个链接指向一个子目录,列出至少一个安装软件所需的文件。 检测到包含冗余文件的任何链接指向的任何子目录,并且从主目录中删除指向冗余文件的任何链接。 在多个链接的任何链接指向的文件之间的所有冲突都被检测并列在冲突报告中。

    System and method for identifying activity levels in a kitchen workspace and recommending zones for the same
    12.
    发明申请
    System and method for identifying activity levels in a kitchen workspace and recommending zones for the same 审中-公开
    用于识别厨房工作区中的活动水平的系统和方法,并为其推荐区域

    公开(公告)号:US20060252013A1

    公开(公告)日:2006-11-09

    申请号:US11124529

    申请日:2005-05-06

    IPC分类号: G09B25/00

    CPC分类号: G09B25/04

    摘要: A system and method is provided for identifying activity levels in a kitchen workspace and recommending zones which will facilitate the design and/or redesign of the kitchen workspace. In one embodiment, the invention relates to a software package for receiving user input relative to the user's activity level in the kitchen workspace and using that user input to identify the user's activity level and associate an identified activity level profile with one or more recommended zones for the kitchen workspace.

    摘要翻译: 提供了一种用于识别厨房工作空间中的活动水平的系统和方法,并且推荐区域,这将有助于厨房工作空间的设计和/或重新设计。 在一个实施例中,本发明涉及一种软件包,用于接收相对于厨房工作空间中的用户活动级别的用户输入,并且使用该用户输入来识别用户的活动级别,并且将所识别的活动级别简档与一个或多个推荐区域相关联, 厨房工作区。

    SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS
    14.
    发明申请
    SLIDER AND HISTORY FIELD FOR SMART CHAT SESSIONS 有权
    智能会议的滑动和历史

    公开(公告)号:US20120023419A1

    公开(公告)日:2012-01-26

    申请号:US13107655

    申请日:2011-05-13

    IPC分类号: G06F3/01 G06F15/16

    摘要: A context sensitive slider content area provides a slide out mechanism that is automatically actuated when additional information is needed during a chat session between an agent and a visitor, e.g. where a pre-chat and/or exit form is to be completed. The context sensitive slide out content area also provides problem resolution information to the visitor to help in solving problems, e.g. the top five problems; and also provides a self-service step-by-step wizard. A history section is provided with which the visitor can track back all previous steps carried out within the smart client. A history bar provides an iconic representation of all previous activities. A technique is also disclosed for executing various actions, such as form filling or requests for additional services, in a chat session.

    摘要翻译: 上下文相关滑块内容区域提供滑出机制,当在代理和访问者之间的聊天会话期间需要附加信息时,自动启动滑动机制。 预先聊天和/或退出表单将被完成。 上下文敏感滑出内容区域还向访问者提供问题解决信息,以帮助解决问题,例如。 前五大问题; 并提供一个自助服务的分步向导。 提供历史部分,访问者可以跟踪智能客户端中执行的所有以前的步骤。 历史栏提供所有以前活动的标志性代表。 还公开了一种用于在聊天会话中执行各种动作的技术,例如表单填写或对附加服务的请求。

    System and method for customer requests and contact management
    16.
    发明申请
    System and method for customer requests and contact management 有权
    用于客户请求和联系人管理的系统和方法

    公开(公告)号:US20070198368A1

    公开(公告)日:2007-08-23

    申请号:US11725328

    申请日:2007-03-19

    IPC分类号: G06Q30/00

    摘要: A method and a web-based system is provided that enables a customer service center of a company to provide its customers with a choice of different modes for establishing contact with customer service representatives. The different modes of contact are displayed on a single web page. The modes of contact include, but are not limited to call, chat, email and Internet talk. Further, the system provides information regarding the estimated wait time and the less busy time for the modes of contact. In addition, the system and method provide means for conducting a search in a knowledge database for automated responses to queries from customers. The system and method enables the customer to provide feedback for each interaction with the customer service center through the web page. Further, the system and method enable the storage of all interaction between each customer and the customer service center.

    摘要翻译: 提供了一种方法和基于网络的系统,使公司的客户服务中心能够为客户提供与客户服务代表建立联系的不同模式的选择。 不同的联系方式显示在单个网页上。 联系方式包括但不限于通话,聊天,电子邮件和互联网聊天。 此外,系统提供关于估计的等待时间和接触模式的较短时间的信息。 此外,该系统和方法提供了用于在知识数据库中进行搜索以自动响应来自客户的查询的手段。 该系统和方法使客户能够通过网页为与客户服务中心的每个交互提供反馈。 此外,系统和方法能够存储每个客户和客户服务中心之间的所有交互。

    Customized subscription builder
    17.
    发明申请
    Customized subscription builder 审中-公开
    定制订阅构建器

    公开(公告)号:US20050131778A1

    公开(公告)日:2005-06-16

    申请号:US10733985

    申请日:2003-12-11

    IPC分类号: G06F17/30 G06Q30/00 G06F17/60

    摘要: Techniques are disclosed for enabling end users to selectively subscribe to information content, without requiring the content provider to provide a subscription interface. A user preferably views a content source (such as a Web page) in a Web clipper, and selects content of interest. In preferred embodiments, the user's selection are then communicated to a component which transcodes them into a markup language document, and this document is used to create a set of one or more conditions to use when evaluating whether a subsequent version of the original content is of interest to this subscribing user. The conditions are preferably registered with a content matching component, and one or more actions to be taken upon a successful match are also stored for use at the time of the subsequent content evaluation.

    摘要翻译: 公开了技术,使最终用户能够选择性地订阅信息内容,而不需要内容提供商提供订阅界面。 用户优选地在Web剪辑器中查看内容源(诸如网页),并且选择感兴趣的内容。 在优选实施例中,然后将用户的选择传递给将其转码成标记语言文档的组件,并且该文档用于创建一组一个或多个条件以在评估原始内容的后续版本是否为 该订阅用户的兴趣。 条件优选地与内容匹配组件对齐,并且在成功匹配时要采取的一个或多个动作也被存储以用于随后的内容评估时。

    Method for controlling etch uniformity

    公开(公告)号:US06617794B2

    公开(公告)日:2003-09-09

    申请号:US10016971

    申请日:2001-12-14

    IPC分类号: H01J724

    CPC分类号: H01J37/32174 H01J37/321

    摘要: The present invention generally provides a method for processing a semiconductor substrate, wherein the method includes positioning a substrate in a processing chamber having at least a first and second coils positioned above the substrate and supplying a first electrical current to the first coil. The method further includes supplying a second current to the second coil and regulating a current ratio of electrical current supplied to the first and second coils with a power distribution network in communication with the first and second coils and a single power supply. The method may further include controlling plasma uniformity in a semiconductor processing chamber, wherein the control process includes positioning a first coil above the processing chamber, the first coil being concentrically positioned about a vertical axis of the processing chamber, and positioning a second coil above the processing chamber, the second coil being concentrically positioned about the vertical axis of the processing chamber and radially outward from the first coil. The control process may further include supplying electrical power to the first and second coils with a single power distribution network to selectively regulate a magnetic field intensity generated by the first and second coils above a workpiece in the processing chamber.