Method and apparatus for providing call flow information to terminal devices

    公开(公告)号:US09661035B2

    公开(公告)日:2017-05-23

    申请号:US14664122

    申请日:2015-03-20

    Abstract: Methods and apparatus for providing call flow information to devices associated with call flow destinations are provided herein. In some embodiments, a method for providing call flow information to a terminal device comprises receiving a communication specifying an initial destination from a calling party, and at least one of assigning the received communication to a terminal device associated with the initial destination and an alternate destination, forwarding the received communication from a terminal device associated with the initial destination to a terminal device associated with the alternate destination, or re-assigning the received communication to a terminal device associated with the alternate destination rather than with the initial destination responsive to a call set up failure. A call flow indicator is generated and transmitted to the terminal device associated with the alternate destination, the call flow indicator including an identifier of the initial destination and an identifier of the alternate destination.

    SYSTEMS AND METHODS FOR ESTABLISHING AND CONTROLLING CONFERENCE CALL BRIDGES
    222.
    发明申请
    SYSTEMS AND METHODS FOR ESTABLISHING AND CONTROLLING CONFERENCE CALL BRIDGES 审中-公开
    建立和控制会议电话桥的系统和方法

    公开(公告)号:US20170078340A1

    公开(公告)日:2017-03-16

    申请号:US14855118

    申请日:2015-09-15

    Abstract: Systems and methods allow an administrator of a conference call bridge to control who is admitted to the conference call bridge. The systems and methods also allow the administrator to identify a new individual who will become the administrator of the conference call bridge when a triggering event occurs. The systems and methods also allow an administrator to identify a new endpoint device from which valid control commands can be received.

    Abstract translation: 系统和方法允许电话会议桥梁的管理员控制谁被允许进入电话会议桥梁。 系统和方法还允许管理员识别当触发事件发生时将成为电话会议桥梁的管理员的新个人。 系统和方法还允许管理员识别新的端点设备,从中可以接收有效的控制命令。

    SYSTEM AND METHOD FOR CUSTOMIZING SYMBOLS IN CONTACT ENTRIES
    223.
    发明申请
    SYSTEM AND METHOD FOR CUSTOMIZING SYMBOLS IN CONTACT ENTRIES 审中-公开
    用于自定义接触符号中的符号的系统和方法

    公开(公告)号:US20160360389A1

    公开(公告)日:2016-12-08

    申请号:US14733392

    申请日:2015-06-08

    Abstract: Methods and systems for processing symbols in contact list entries are provided herein. In some embodiments, a method for controlling one or more features of a telephony system via a user device, comprises receiving a selection of a contact in a contact list to establish a communication session from the user device; parsing a dial-string associated with the contact, wherein the dial string includes an identifier and one or more symbols, and wherein the one or more symbols are associated with one or more features of the user device; translating the one or more symbols into instructions to control the one or more features; and initiating the telecommunication session based on the instructions.

    Abstract translation: 本文提供了在联系人列表条目中处理符号的方法和系统。 在一些实施例中,一种用于经由用户设备来控制电话系统的一个或多个特征的方法包括:在联系人列表中接收联系人的选择,以建立来自用户设备的通信会话; 解析与所述联系人相关联的拨号串,其中所述拨号串包括标识符和一个或多个符号,并且其中所述一个或多个符号与所述用户设备的一个或多个特征相关联; 将所述一个或多个符号转换成用于控制所述一个或多个特征的指令; 以及基于指令发起电信会话。

    VIRTUAL IDENTIFIER FOR EMERGENCY CALL HANDLING
    225.
    发明申请
    VIRTUAL IDENTIFIER FOR EMERGENCY CALL HANDLING 审中-公开
    紧急呼叫处理的虚拟标识符

    公开(公告)号:US20160309026A1

    公开(公告)日:2016-10-20

    申请号:US14686960

    申请日:2015-04-15

    Abstract: In one of its aspects the technology disclosed herein concerns an Internet Protocol (IP) telephony communication system (20) comprising a location server (150(13)) and a call server (52). The location server (150(13)) is configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location. The location server (150(13)) is configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service (58). The call server (52) is configured to provide the emergency answering service (58) with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.

    Abstract translation: 在其中的一个方面,本文公开的技术涉及包括位置服务器(150(13))和呼叫服务器(52)的因特网协议(IP)电话通信系统(20)。 位置服务器(150(13))被配置为获得与与客户帐户相关联的第一电话访问相关联的第一虚拟标识符到第一物理位置,并且获得与与客户相关联的第二电话访问相关联的第二虚拟标识符 帐户到第二个物理位置。 位置服务器(150(13))被配置为与紧急应答服务(58)协调获得第一虚拟标识符和第二虚拟标识符。 呼叫服务器(52)被配置为根据第一物理位置和第二位置是紧急位置来向紧急应答服务(58)提供第一虚拟标识符和第二虚拟标识符中的适当的一个,紧急应答服务 与客户帐户相关联的紧急呼叫被放置。

    Method and apparatus for voice traffic management in a data network

    公开(公告)号:US09461844B2

    公开(公告)日:2016-10-04

    申请号:US13937410

    申请日:2013-07-09

    CPC classification number: H04L12/6418 H04L65/80

    Abstract: Method and apparatus for voice traffic management in a data network includes establishing a default maximum bandwidth setting at a LAN egress port when voice-type traffic is not present in a LAN portion of the data network, detecting voice-type traffic, reducing the bandwidth setting at the LAN egress port to effect a change in a rate of non voice type traffic and monitoring non voice type traffic and voice quality statistics to determine if the rate of non voice type traffic entering the data network has changed. Once the desired change has occurred, performing a linear increase of the bandwidth setting at the LAN egress port to a first value while monitoring voice quality statistics, determining if voice quality has degraded during increase of the bandwidth setting and repeating the last two steps if voice quality has not degraded.

    SYSTEMS AND METHODS FOR MANAGING PRESENTATION OF MESSAGE CONTENT AT USER COMMUNICATION TERMINALS
    227.
    发明申请
    SYSTEMS AND METHODS FOR MANAGING PRESENTATION OF MESSAGE CONTENT AT USER COMMUNICATION TERMINALS 审中-公开
    用于管理用户通信终端上的消息内容呈现的系统和方法

    公开(公告)号:US20160255024A1

    公开(公告)日:2016-09-01

    申请号:US14633594

    申请日:2015-02-27

    CPC classification number: H04L51/24 H04L51/18 H04L51/26 H04L51/36

    Abstract: A method for managing the presentation of enhanced message content includes receiving a message including an identification of one or more recipients and message content, determining, by execution of instructions by a processor, that the received message includes a tag for invoking at least one of enhanced presentation of the message content or a notification, and generating at least one of a reformatted message, wherein the reformatted message includes the message content reorganized according to the tag, or a notification, formatted according to the tag, for alerting at least one of the one or more recipient that the message relates to a particular topic or has an enhanced priority.

    Abstract translation: 用于管理增强消息内容的呈现的方法包括:接收包括一个或多个接收者和消息内容的标识的消息,通过执行处理器的指令来确定所接收的消息包括用于调用增强的消息内容中的至少一个的标签 呈现消息内容或通知,并且生成重新格式化的消息中的至少一个,其中重新格式化的消息包括根据标签重新组织的消息内容或根据标签格式化的通知,用于警告至少一个 消息与特定主题相关或具有增强优先级的一个或多个接收者。

    COMMUNICATIONS ADAPTOR FOR USE WITH INTERNET TELEPHONY SYSTEM
    228.
    发明申请
    COMMUNICATIONS ADAPTOR FOR USE WITH INTERNET TELEPHONY SYSTEM 有权
    通信适配器,使用互联网电话系统

    公开(公告)号:US20160241606A1

    公开(公告)日:2016-08-18

    申请号:US14625421

    申请日:2015-02-18

    Abstract: A communications adaptor comprising an adaptor first port; an adaptor second port; an adaptor third port; and a processor. The adaptor first port is configured to connect to an analog communications line. The adaptor second port is configured to connect to a data network. The adaptor third port is configured to connect to an analog telephony device. The processor is configured to determine that a first call setup request signal has been received at the adaptor first port. The processor is further configured, subsequent to such determination: (1) to transmit a second call setup request signal over the adaptor second port to an Internet Protocol (IP) telephony system over the data network; and (2) to transmit a third call setup request signal over the adaptor third port.

    Abstract translation: 一种通信适配器,包括适配器第一端口; 适配器第二端口; 适配器第三端口; 和处理器。 适配器第一个端口被配置为连接到模拟通信线路。 适配器第二个端口被配置为连接到数据网络。 适配器第三端口被配置为连接到模拟电话设备。 处理器被配置为确定在适配器第一端口处已经接收到第一呼叫建立请求信号。 在这样的确定之后,进一步配置处理器:(1)通过适配器第二端口通过数据网络将第二呼叫建立请求信号发送到因特网协议(IP)电话系统; 和(2)通过适配器第三端口发送第三呼叫建立请求信号。

    SYSTEMS AND METHODS FOR MANAGING ACCESS TO MESSAGE CONTENT
    229.
    发明申请
    SYSTEMS AND METHODS FOR MANAGING ACCESS TO MESSAGE CONTENT 审中-公开
    管理信息内容访问的系统和方法

    公开(公告)号:US20160241530A1

    公开(公告)日:2016-08-18

    申请号:US14620736

    申请日:2015-02-12

    Abstract: Systems and methods for selectively managing access to message content at a first display terminal are configured to display one or more messages collectively defining an exchange between a user of the first display terminal and a user of a second display terminal. The method determines, by a processor, that secure display processing should be used on at least one message of the exchange at the first display terminal, and displays message content of one or more messages of the exchange while concealing message content of the at least one message. In an embodiment, a successfully authenticated user or one who presents a required decryption code is able to view all any portion of an exchange, such as the at least one message in the context of a plurality of messages comprising a conversation.

    Abstract translation: 用于选择性地管理对第一显示终端的消息内容的访问的系统和方法被配置为显示共同定义第一显示终端的用户与第二显示终端的用户之间的交换的一个或多个消息。 该方法由处理器确定在第一显示终端上的交换的至少一个消息上应该使用安全显示处理,并且在隐藏该至少一个的消息内容的同时显示交换的一个或多个消息的消息内容 信息。 在一个实施例中,呈现所需解密代码的成功认证的用户或者能够在包括对话的多个消息的上下文中查看交换的所有任何部分,诸如至少一个消息。

Patent Agency Ranking