摘要:
Modifications to the call acceptance process in a call handler allows determination of how to process a call before the call is answered. In one embodiment a call handler receives an incoming call notification message that include call related information, such as the calling and called telephone numbers. A call acceptance timer is started after the incoming call notification message is received. Prior to accepting the call, the call handler uses the call related information to ascertain an appropriate queue and an available agent in that queue. If an appropriate agent is available, the timer is stopped, the call is accepted, and the call is routed to the appropriate agent. If an agent is not available, then upon expiry of the timer, the call is accepted and an announcement may be played to the calling party, while awaiting for an agent to become available.
摘要:
The present invention relates to a mobile device having a function of controlling a call connection in a lock mode by using a voice signal. The mobile device includes: a keypad 110 which allows a user to input an execution command for setting a specific function or for performing a specific function; a controller 130 which performs a corresponding operation in accordance with the execution command input to the keypad 110, a preset internal function, or an execution command applied from the outside; a microphone 140 which allow the user to input a voice command under the control of the controller 130; a memory 160 stores at least one preset reference command under the control of the controller 130 and stores the voice command input through the microphone 140 under the control of the controller 130; an LED 180 which represents an operation state of the mobile device under the control of the controller 130; a wireless transceiver 190 which performs a voice call or a data communication between a transmitting terminal and a receiving mobile device; and a speaker 195 which outputs a specific operation state or a user's voice signal under the control of the controller 130. When the receiving mobile device receives an incoming call from any transmitting terminal in a lock mode, the controller 130 converts automatically the mobile device into a voice input mode for a predetermined period of time, and when it is determined that a specific voice command input by the user of the receiving mobile device in the voice input mode is successfully recognized by the receiving mobile device, the controller 130 controls the wireless transceiver 190 to control a call connection between the transmitting terminal and the receiving mobile device.
摘要:
A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an interact protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.
摘要:
A computing apparatus uses an interactive user assessment test to identify and/or assess the need and skills of the user as part of an enrollment process for the user to register for the services of the system that provides real time communications connections between users and advisers. The advisers provide coaching services over real time communications connections provided via the system. A recommendation engine is configured to use the assessment results to recommend advisers for the user based on the need and skills of the user, as well as the real time availability of the advisers to provide the coaching services.
摘要:
A method for automatically answering a voice-over-IP call comprises inserting an object code in a 3rd party communication application before installing it on a mobile device. The new object code detects incoming voice-over-IP calls, and activates the answering button of the 3rd party communication application. The new object code can also send instructions to a peripheral of the mobile device or to a remote controlled peripheral. The owner can then see a video image of the pet in front of the mobile device and can dispense goodies.
摘要:
A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be restricted to communicating only using an internet protocol so as to restrict the device communication to an internal intranet. Wireless access points may be disposed throughout the environment to route calls and data between the device and a central processing center. By converting a protocol of the communications received from the device to a protocol used by the central processing center, minimal modifications to the central processing center are needed to support a wireless communication infrastructure. Many restrictions and safeguards may be implemented within the phone and system in order to prevent improper use.
摘要:
A selection identifying a voice mailbox associated with an endpoint in a call diversion chain in which to store a voice message is received. In response to receiving a call from an endpoint and the call not being answered, a header field is generated in signaling data for the call that identifies the selected voice mailbox to store a voice message associated with the call.
摘要:
There is proposed a mechanism for controlling a communication connection establishment to a subscriber using service including blacklisting, whitelisting, authentication request and/or Turing test for unsolicited communications prevention. Furthermore, there is proposed a management system used to configure a corresponding communication connection establishment control on the basis of an interface for the subscriber for defining a personalized communication connection establishment control profile.
摘要:
Induced answering method and system for CS-based telephony. A user terminal (5) for communication over a telecommunications network (3) includes at least a CS-telephony device (CSO) for processing CS-based telephony signals (CS1, CS2), the CS-based telephony signals being received and transmitted over a circuit switched bearer service. The user terminal is arranged for receiving an additional answer-related signal (PS1; CS3), the additional answer-related signal being associated with an incoming CS-alert signal (CS1) of an incoming call. Further, the user terminal is arranged for transmitting a response signal or CS-answer signal (CS2) over the circuit switched bearer service in response to information included in, or derived from, the additional answer-related signal.
摘要:
In the present technique, a dispatch call setup determines (508) whether an auto-reply as a response to a polite dispatch call request is available. If so, a dispatch call blocked using the available auto-reply is sent (512) as a response to the polite dispatch call request. In response to an impolite dispatch call request being received (504, 506), a determination (528) occurs regarding whether an impolite request is allowed, and if not, the impolite dispatch call request is rejected (522). Otherwise, a dispatch call page is sent (534) to indicate the impolite dispatch call request.