公开(公告)号：US09092733B2

公开(公告)日：2015-07-28

申请号：US11966913

申请日：2007-12-28

Applicant: Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

Inventor： Dave Sneyders ,  Brian Galvin ,  S. Michael Perlmutter

IPC: H04M3/00 ,  G06N5/02 ,  H04M3/51

CPC classification number: G06N5/025 ,  G10L15/26 ,  G10L17/22 ,  G10L25/72 ,  H04M3/5133 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2203/357

Abstract: A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.

Abstract translation: 用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎，如果对话在语音媒体中，则用于从文本确定事实的上下文分析引擎，用于 基于事实输入来声明规则，以及呈现引擎，用于向代理人呈现信息以指导代理在对话中。 上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

公开(公告)号：US07827290B2

公开(公告)日：2010-11-02

申请号：US11614601

申请日：2006-12-21

Applicant: Brian Galvin ,  S. Michael Perlmutter

Inventor： Brian Galvin ,  S. Michael Perlmutter

IPC: G06F15/16

CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

公开(公告)号：US20100169499A1

公开(公告)日：2010-07-01

申请号：US12346452

申请日：2008-12-30

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun ,  Sergey Fedorov

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun ,  Sergey Fedorov

IPC: G06F15/16 ,  H04L12/56 ,  H04L12/66

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.

Abstract translation: 信任网络具有支持数据传输的至少一个传输媒体，其中传输的数据至少在某些情况下以离散部分传输，两个或多个节点在传输介质中终止分立的分支，以及从机器可读介质执行的信任软件 由处理器在两个或更多个节点中的一个或多个上。 执行信任软件的一个或多个节点将信任逻辑应用于离散数据部分的传输。

公开(公告)号：US20130145432A1

公开(公告)日：2013-06-06

申请号：US13658768

申请日：2012-10-23

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Vladimirovich Ryabchun

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Vladimirovich Ryabchun

IPC: G06F21/30 ,  H04N7/15

CPC classification number: H04L63/04 ,  G06Q10/06 ,  G06Q30/06 ,  H04L9/321 ,  H04L9/3263 ,  H04L12/1818 ,  H04L45/306 ,  H04L45/64 ,  H04L51/08 ,  H04L51/12 ,  H04L63/08 ,  H04L63/0823 ,  H04L63/105 ,  H04L63/20 ,  H04N7/15 ,  H04W12/02

Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。

公开(公告)号：US08325215B2

公开(公告)日：2012-12-04

申请号：US12346425

申请日：2008-12-30

Applicant: Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

Inventor： Herbert Willi Artur Ristock ,  Brian Galvin ,  S. Michael Perlmutter ,  Andriy Ryabchun

IPC: H04N7/14

CPC classification number: G06F21/30 ,  H04L12/1818 ,  H04L63/205 ,  H04L65/4038 ,  H04N7/15

Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.

Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。

公开(公告)号：US08135774B2

公开(公告)日：2012-03-13

申请号：US11616738

申请日：2006-12-27

Applicant: Andrey Ryabchun ,  Petr Makagon ,  Herbert Ristock ,  Nikolai Anisimov ,  Dave Sneyders ,  S. Michael Perlmutter

Inventor： Andrey Ryabchun ,  Petr Makagon ,  Herbert Ristock ,  Nikolai Anisimov ,  Dave Sneyders ,  S. Michael Perlmutter

IPC: G06F15/16

CPC classification number: H04L67/306 ,  H04L51/04 ,  H04M3/5191

Abstract: A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.

Abstract translation: 基于网络的交互系统包括连接到网络的用于接收和路由交互请求的机器，具有访问网络以便将交互请求与简档进行匹配的服务器应用程序以及用于存储简档信息的数据存储库。

公开(公告)号：US20080154933A1

公开(公告)日：2008-06-26

申请号：US11614601

申请日：2006-12-21

Applicant: Brian Galvin ,  S. Michael Perlmutter

Inventor： Brian Galvin ,  S. Michael Perlmutter

IPC: G06F7/14

CPC classification number: G06F17/30539 ,  G06F17/30598 ,  G06F17/30867

Abstract: A method is provided for creating a portable history data record for a customer by integrating Web cookie data and telephone history data. The method includes the acts (a) retrieving and interpreting the Web cookie data, (b) retrieving and interpreting the telephone history data, (c) combining the data sets into a single data record eliminating redundant data, (d) formatting the data record for human or for machine interpretation, and (e) presenting the formatted data record to a point of service during or just ahead of an associated interaction event.

Abstract translation: 提供了一种用于通过集成Web cookie数据和电话历史数据为客户创建便携式历史数据记录的方法。 该方法包括以下动作（a）检索和解释Web cookie数据，（b）检索和解释电话历史数据，（c）将数据集组合成单个数据记录，消除冗余数据，（d）格式化数据记录 用于人或机器解释，以及（e）在相关联的交互事件期间或之前将格式化的数据记录呈现给服务点。

公开(公告)号：US06104802A

公开(公告)日：2000-08-15

申请号：US972772

申请日：1997-11-18

Applicant: S Michael Perlmutter

Inventor： S Michael Perlmutter

IPC: H04L29/08 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/12 ,  H04Q3/00 ,  H04Q3/64 ,  H04Q3/66 ,  H04Q3/72

CPC classification number: H04L67/306 ,  H04L65/4007 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5237 ,  H04M7/006 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04M2203/551 ,  H04M2207/12 ,  H04M2242/22 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5233 ,  H04M3/56 ,  H04M3/58 ,  H04M7/12 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389 ,  H04Q3/72

Abstract: Telephone call routing in networks is provided by forwarding routing data other than origination identification and destination identification in-band with calls, and using the in-band data at call destinations to do further routing. In some embodiments negotiation is accomplished between routers at different points in the network based on the in-band routing data. Practice of the invention extends to intelligent telephony networks and as well to simulated telephone calls between computers in wide area data networks, such as the Internet and Intranets.