MANAGING SUPPORT TEAM INQUIRIES
    21.
    发明申请
    MANAGING SUPPORT TEAM INQUIRIES 审中-公开
    管理支持团队查询

    公开(公告)号:US20140337076A1

    公开(公告)日:2014-11-13

    申请号:US13890656

    申请日:2013-05-09

    CPC classification number: G06Q10/063114 G06F16/951

    Abstract: A method for resolving a query received by a support team comprising a plurality of members includes inferring current activities in which the plurality of members are involved and forwarding the query to a subset of the plurality of members based on how assignment of the query is expected to affect the current activities of the subset of the plurality of members.

    Abstract translation: 解决由包括多个成员的支持小组接收到的查询的方法包括推断当前活动,在该活动中多个成员参与其中,并且基于查询的分配如何预期将该查询转发到多个成员的子集 影响多个成员的子集的当前活动。

    SHORTENED NARRATIVE INSTRUCTION GENERATOR FOR SOFTWARE CODE CHANGE

    公开(公告)号:US20240053980A1

    公开(公告)日:2024-02-15

    申请号:US17819025

    申请日:2022-08-11

    CPC classification number: G06F8/71 G06F11/3688 G06F11/3684

    Abstract: A method, computer system, and a computer program product for generating instructions to highlight software change may be provided. In one embodiment, the technique comprises obtaining information about a requested modification to an original code of a software program and classifying it based on the type of change requested by the modification. The unit tests available are then identified. At least one of the identified unit tests are selected and customized based on classification of the type of code modification requested. Using the at least one selected and customized unit test, the differences between the original and modified code may be identified. One or more test execution stories are then generated related to the modification of the code, to highlight the changes. Test execution stories are further analyzed to provide any additional missing information.

    CREATING TEST CASES FOR TESTING SOFTWARE USING ANONYMIZED LOG DATA

    公开(公告)号:US20220283930A1

    公开(公告)日:2022-09-08

    申请号:US17194668

    申请日:2021-03-08

    Abstract: A computer-implemented method, system and computer program product for generating test cases for testing software. Log files are analyzed for indications of software defects resulting in software errors. For those log files that were found to indicate software errors, such log files are analyzed to determine if they contain personal data that needs to be anonymized based on an entropy score of the personal data. When the entropy score of the personal data is below a threshold value, anonymized variations of the personal data are generated. Trace logs are then created containing the anonymized variations of the personal data, which are returned to a software tester to create a test case for testing software using the created trace logs without having access to personal data. In this manner, the software tester may reproduce the software errors without having access to the personal data.

    Configuration of key-mapping
    29.
    发明授权

    公开(公告)号:US11126524B2

    公开(公告)日:2021-09-21

    申请号:US16558400

    申请日:2019-09-03

    Abstract: A machine learning system for configuring input devices connected to a computer cluster is provided. A computing device analyzes one or more input devices connected to one or more computer device executing within a workstation. A computer device receives one or more signals from the one or more input devices connected to the one or more computer devices executing within the workstation. A computing device converts the one or more signals from the one or more input devices connected to the one or more computer devices executing within the workstation into one or more device data. A computing device analyzes the one or more device data from the one or more input devices connected to the one or more computer devices executing within the workstation. A computer device determines a detected pattern of device data, wherein a computer device generates a key-mapping command.

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