公开(公告)号：US20100312566A1

公开(公告)日：2010-12-09

申请号：US12859042

申请日：2010-08-18

Applicant: Gilad Odinak ,  Hakan Kostepen ,  Oren Danieli

Inventor： Gilad Odinak ,  Hakan Kostepen ,  Oren Danieli

IPC: G10L21/00

CPC classification number: G10L15/22

Abstract: A system and method for reviewing inputted voice instructions in a vehicle-based telematics control unit. The system includes a microphone, a speech recognition processor, and an output device. The microphone receives voice instructions from a user. Coupled to the microphone is the speech recognition processor that generates a voice signal by performing speech recognition processing of the received voice instructions. The output device outputs the generated voice signal to the user. The system also includes a user interface for allowing the user to approve the outputted voice signal, and a communication component for wirelessly sending the generated voice signal to a server over a wireless network upon approval by the user.

Abstract translation: 一种用于检查基于车辆的远程信息处理控制单元中输入的语音指令的系统和方法。 该系统包括麦克风，语音识别处理器和输出设备。 麦克风从用户接收语音指令。 耦合到麦克风的是语音识别处理器，其通过对所接收的语音指令进行语音识别处理来产生语音信号。 输出设备向用户输出产生的语音信号。 该系统还包括用于允许用户批准所输出的语音信号的用户界面，以及通过用户批准，通过无线网络将生成的语音信号无线发送到服务器的通信组件。

公开(公告)号：US20100274562A1

公开(公告)日：2010-10-28

申请号：US12829820

申请日：2010-07-02

Applicant: Gilad Odinak ,  Thomas R. McCann ,  Julien Rivarol Vergin

Inventor： Gilad Odinak ,  Thomas R. McCann ,  Julien Rivarol Vergin

IPC: G10L21/00

CPC classification number: G10L15/30 ,  H04M3/4938 ,  H04M2201/40

Abstract: A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received user voice input, and a communication component configured to send the front-end processed user voice input to a destination wirelessly over a network. The server system includes a communication component configured to receive the sent front-end processed user voice input, and a processor configured to complete voice recognition processing of the sent front-end processed user voice input.

Abstract translation: 一种用于在从远程位置的用户系统接收语音输入的服务器系统处改进语音识别处理的系统和方法。 用户系统包括麦克风，执行接收到的用户语音输入的前端语音识别处理的处理器，以及被配置为通过网络无线地将前端处理过的用户语音输入发送到目的地的通信组件。 服务器系统包括被配置为接收发送的前端处理的用户语音输入的通信组件和被配置为完成所发送的前端处理的用户语音输入的语音识别处理的处理器。

公开(公告)号：US07406421B2

公开(公告)日：2008-07-29

申请号：US10076874

申请日：2002-02-14

Applicant: Gilad Odinak ,  Hakan Kostepen ,  Oren Danieli

Inventor： Gilad Odinak ,  Hakan Kostepen ,  Oren Danieli

IPC: G10L11/00 ,  G10L15/00 ,  G06F7/00

CPC classification number: G10L15/22

Abstract: A system and method for reviewing inputted voice instructions in a vehicle-based telematics control unit. The system includes a microphone, a speech recognition processor, and an output device. The microphone receives voice instructions from a user. Coupled to the microphone is the speech recognition processor that generates a voice signal by performing speech recognition processing of the received voice instructions. The output device outputs the generated voice signal to the user. The system also includes a user interface for allowing the user to approve the outputted voice signal, and a communication component for wirelessly sending the generated voice signal to a server over a wireless network upon approval by the user.

Abstract translation: 一种用于检查基于车辆的远程信息处理控制单元中输入的语音指令的系统和方法。 该系统包括麦克风，语音识别处理器和输出设备。 麦克风从用户接收语音指令。 耦合到麦克风的是语音识别处理器，其通过对所接收的语音指令进行语音识别处理来产生语音信号。 输出设备向用户输出产生的语音信号。 该系统还包括用于允许用户批准所输出的语音信号的用户界面，以及通过用户批准，通过无线网络将生成的语音信号无线发送到服务器的通信组件。

公开(公告)号：US07391860B2

公开(公告)日：2008-06-24

申请号：US11875744

申请日：2007-10-19

Applicant: Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

Inventor： Gilad Odinak ,  Alastair Sutherland ,  William A. Tolhurst

IPC: H04M3/22

CPC classification number: H04M3/5166 ,  G10L15/26 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5183 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/4536

Abstract: A method for providing a message-based communications infrastructure for automated call center operation is described. A call from a telephony interface is accepted. The accepted call includes an incoming stream of verbal speech. The incoming stream of verbal speech is converted into incoming text from a caller into a call center. The call is automatically assigned at a session manager to a session and to a live agent. The incoming text is progressively processed through an agent application during the session through a customer support scenario interactively monitored and controlled by the live agent. The live agent sends outgoing text messages that are converted into an outgoing stream of synthesized speech to the caller.

Abstract translation: 描述了一种用于为自动呼叫中心操作提供基于消息的通信基础设施的方法。 来自电话接口的呼叫被接受。 接受的电话包括一个传入的言语言流。 输入的语音语音流被转换成从呼叫者进入呼叫中心的传入文本。 呼叫在会话管理器自动分配到会话和活动代理。 通过代理应用程序在会话期间通过由实时代理交互式监视和控制的客户支持方案逐渐处理传入的文本。 实时代理将转发成合成语音的输出流的发送文本消息发送给呼叫者。

公开(公告)号：US07092816B2

公开(公告)日：2006-08-15

申请号：US10689504

申请日：2003-10-21

Applicant: Gilad Odinak ,  Marc Phillips ,  Nishith K. Chaubey

Inventor： Gilad Odinak ,  Marc Phillips ,  Nishith K. Chaubey

IPC: G01C21/00

CPC classification number: G08G1/096811 ,  G01C21/3629 ,  G01C21/3655 ,  G08G1/096872 ,  G10L13/00 ,  G10L15/26

Abstract: A system and method for reducing the amount of repetitive data sent by a server to a client for vehicle navigation. The system includes a computer-based vehicle unit located in a vehicle, a gateway configured to wirelessly send and receive trip information to and from the vehicle unit, and a computer-based server in communication with the gateway over a network. The vehicle unit wirelessly receives signals from a computer-based server that includes the desired navigation information in packet form. The vehicle unit includes a user interface component that presents the received navigation information and records user requests. The server processes the requests, generates a trip plan according to the navigation information and sends the generated trip plan back to the vehicle unit via a gateway when a request has been completed.

公开(公告)号：US10158759B2

公开(公告)日：2018-12-18

申请号：US15809404

申请日：2017-11-10

Applicant: Intellisist, Inc.

Inventor： David Milstein

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51

Abstract: A system and method for performing circumstance-specific customer satisfaction monitoring in an ongoing call center interaction are provided. At least one parameter of a message, the message including information regarding giving a signal by a customer of a call center indicating a dissatisfaction of the customer, is determined based on at least one of one or more characteristics of the customer and one or more conditions of the call center. The message is provided to the customer prior to an interaction between the customer and one of a plurality of agents of the call center. The interaction is began, including connecting the customer to one of the agents after the message is provided. Monitoring for a receipt of the signal from the customer during the interaction is performed. An action is taken after the receipt of the signal.

公开(公告)号：US10154140B2

公开(公告)日：2018-12-11

申请号：US15606399

申请日：2017-05-26

Applicant: Intellisist, Inc.

Inventor： David Milstein ,  Gilad Odinak ,  Howard M. Lee

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G06Q10/10 ,  H04M3/523 ,  G10L25/87 ,  H04M3/42 ,  H04M3/56 ,  G06Q10/06 ,  G10L15/08

Abstract: A system and method for providing customer-specific ongoing call center assistance with the aid of a digital computer are provided. A call is received from a caller in a call center and the caller is connected to an agent of the call center. The speech of at least one of the caller and the agent is monitored during the call. A subject matter of the call is determined based on the monitoring. One or more characteristics of the caller are obtained. The agent is identified as being in need of assistance. Expert selection criteria are obtained and weighed based on one or more of the characteristics of the caller. An expert agent is selected using the weighed expert selection criteria and the subject matter of the call. The selected expert agent is patched into the call.

公开(公告)号：US10122849B2

公开(公告)日：2018-11-06

申请号：US15682496

申请日：2017-08-21

Applicant: Intellisist, Inc.

Inventor： Adam Waalkes ,  Gilad Odinak ,  Haodong (Howard) Jiang ,  Matthew Thorn ,  Tom McCann

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/42 ,  H04M3/51

Abstract: A computer-implemented system and method for retention of call recordings are provided. Calls are received and recorded. The calls are provided to an automatic call distributor and criteria associated with the automatic call distributor are applied to the calls. The recordings of the calls that satisfy the criteria are provided to a database. One or more of the calls remaining are transferred to an IVR. Criteria associated with the IVR are applied to the one or more calls remaining. The recording for at least one of the one or more remaining calls that satisfy the criteria associated with the IVR are provided to the database. Each call still remaining is transferred to an agent. Criteria associated with the agents are applied to the calls still remaining. The recording for at least one of the still remaining calls that satisfies the criteria associated with the agents is provided to the database.

公开(公告)号：US09942401B2

公开(公告)日：2018-04-10

申请号：US15606710

申请日：2017-05-26

Applicant: Intellisist, Inc.

Inventor： Gilad Odinak ,  Alastair Sutherland

IPC: H04M3/00 ,  H04M5/00 ,  H04M11/00 ,  H04M3/51 ,  G10L13/08 ,  G10L15/26 ,  H04M3/42 ,  H04M3/493 ,  H04M3/523 ,  H04M3/53 ,  H04W4/12 ,  H04M3/533

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A system and method for automated call center operation facilitating agent-caller communication are provided. Multiple call sessions with users are simultaneously provided for an agent on a display. One of the call sessions is identified as active and the agent is allowed to communicate with the user of that call session. Speech utterances for each of the remaining call sessions are received from the user participating in that call session. Each received speech utterance is transcribed and displayed with the associated call session while the agent is communicating with the user of the active call. During the call sessions, text messages are received from one or more of the user of the active call and at least one of the users of the remaining call sessions. The text messages are displayed with the associated call sessions while the agent is communicating with the user of the active call session.

公开(公告)号：US09912806B1

公开(公告)日：2018-03-06

申请号：US15723093

申请日：2017-10-02

Applicant: Intellisist, Inc.

Inventor： David Milstein

IPC: H04M1/66 ,  H04M3/42 ,  H04L29/06 ,  H04M1/725 ,  H04W12/02 ,  H04W12/06 ,  H04W12/10 ,  H04W4/20

CPC classification number: H04M3/42042 ,  H04L63/0428 ,  H04L63/0823 ,  H04L63/126 ,  H04L67/02 ,  H04M1/72525 ,  H04M3/42059 ,  H04M3/42161 ,  H04M2203/6045 ,  H04M2203/609 ,  H04M2242/10 ,  H04W4/16 ,  H04W4/20 ,  H04W12/02 ,  H04W12/06 ,  H04W12/10

Abstract: A computer-implemented system and method for determining call status is provided. A call from a caller to a recipient is identified and an identity of the caller is determined. A determination is made as to whether a security certificate of the caller is available. A status of the call is determined based on one of a presence and an absence of the security certificate. The identity of the caller is provided to the recipient. A type of notification for the call status is determined based on a type of the call status and the notification is delivered with the caller identity.