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    Ontology administration and application to enhance communication data analytics
    22.
    发明授权
    Ontology administration and application to enhance communication data analytics 有权
    本体管理和应用来增强通信数据分析

    公开(公告)号：US09477752B1

    公开(公告)日：2016-10-25

    申请号：US14501480

    申请日：2014-09-30

    申请人： Verint Systems Ltd.

    发明人： Roni Romano

    IPC分类号： G06F17/27 ,  G10L15/00 ,  G10L17/00 ,  G06F17/30 ,  G06F17/28

    CPC分类号： G06F17/30734

    摘要： A method for developing an ontology for practicing communication data, wherein the ontology is a structural representation of language elements and the relationship between those language elements within the domain, includes providing a training set of communication data and processing the training set of communication data to identify terms within the training set of communication data, wherein a term is a word or short phrase. The method further includes utilizing the terms to identify relations within the training set of communication data, wherein a relation is a pair of terms that appear in proximity to one another. Finally, the terms in the relations are stored in a database.

    摘要翻译： 一种用于开发用于实践通信数据的本体的方法，其中本体是语言元素的结构表示以及域内那些语言元素之间的关系，包括提供通信数据的训练集并且处理通信数据的训练集以识别 通信数据训练集内的术语，其中术语是单词或短语。 该方法还包括利用术语来识别通信数据的训练集合内的关系，其中关系是彼此邻近地出现的一对术语。 最后，关系中的术语存储在数据库中。

    System and Method for Capturing, Storing, Analyzing and Displaying Data Related to the Movements of Objects
    25.
    发明申请
    System and Method for Capturing, Storing, Analyzing and Displaying Data Related to the Movements of Objects 有权

    公开(公告)号：US20130222586A1

    公开(公告)日：2013-08-29

    申请号：US13853208

    申请日：2013-03-29

    申请人： Verint Systems Inc.

    发明人： Oren Golan ,  Boaz Dudovich ,  Shahar Daliyot ,  Itzik Horovitz ,  Shmuel Kiro

    IPC分类号： H04N7/18

    CPC分类号： H04N7/181 ,  G06K9/00771 ,  G06K9/6253 ,  G06Q30/02 ,  G06T7/70 ,  H04N7/18

    摘要： A system and method for the capture and storage of data relating to the movements of objects, in a specified area and enables this data to be displayed in a graphically meaningful and useful manner. Video data is collected and video metadata is generated relating to objects (persons) appearing in the video data and their movements over time. The movements of the objects are then analyzed to detect the movements within a region of interest. This detection of movement allows a user, such as a manager of a store, to make informed decisions as to the infrastructure and operation of the store. One detection method relates to the number of people that are present in a region of interest for a specified time period. A second detection method relates to the number of people that remain or dwell in a particular area for a particular time period. A third detection method determines the flow of people and the direction they take within a region of interest. A fourth detection method relates to the number of people that enter a certain area by crossing a virtual line, a tripwire.

    SYSTEMS AND METHODS OF AUTOMATICALLY SCHEDULING A WORKFORCE
    27.
    发明申请
    SYSTEMS AND METHODS OF AUTOMATICALLY SCHEDULING A WORKFORCE 有权
    自动调度人力的系统和方法

    公开(公告)号：US20130080202A1

    公开(公告)日：2013-03-28

    申请号：US13680454

    申请日：2012-11-19

    申请人： Verint Systems Inc.

    发明人： Jeffrey Cameron ,  Ufuk Kilinc ,  Abhyuday Desai

    IPC分类号： G06Q10/06

    CPC分类号： G06Q10/06311 ,  G06Q10/00 ,  G06Q10/063116 ,  G06Q10/1097

    摘要： Systems and methods of workforce scheduling are disclosed. One example embodiment, among others, comprises a computer-implemented method of scheduling workers. Each worker is associated with one of a set of flexibility classifications, which include non-flex-time and at least one flex-time. The method includes generating a set of shift instances to cover forecasted demand over a planning period, and assigning the shift instances to the set of workers by iterating through the each of the workers to assign at least a portion of the shift instances to a selected one of the workers. The assigning is such that total hours assigned to the selected worker depends on a number associated with the classification of the selected worker.

    摘要翻译： 披露了劳动力调度的系统和方法。 一个示例性实施例，其中包括计算机实现的调度工作者的方法。 每个工作者都与一组灵活性分类相关联，其中包括非灵活时间和至少一个灵活时间。 该方法包括生成一组移位实例以覆盖在规划期间的预测需求，并且通过遍历每个工作者来将移动实例分配给该组工作者，以将移动实例的至少一部分分配给所选择的一个 的工人。 分配是指分配给所选工作人员的总时间取决于与所选工作人员的分类相关联的数字。

    VIDEO RECORDING FAILOVER
    28.
    发明申请
    VIDEO RECORDING FAILOVER 有权
    视频录制失败

    公开(公告)号：US20120308191A1

    公开(公告)日：2012-12-06

    申请号：US13589611

    申请日：2012-08-20

    申请人： Hing Yip Chung ,  Fuk Sang Mak ,  Golan Levy ,  Wai Chung Lam ,  Chong Va Cheong ,  Shiu Hang Tsang

    发明人： Hing Yip Chung ,  Fuk Sang Mak ,  Golan Levy ,  Wai Chung Lam ,  Chong Va Cheong ,  Shiu Hang Tsang

    IPC分类号： H04N5/76

    CPC分类号： H04N5/7605 ,  H04N5/765 ,  H04N5/77 ,  H04N7/181 ,  H04N7/185 ,  H04N21/2747

    摘要： Embodiments disclosed herein provide systems and methods for performing video recorder failover. In a particular embodiment, a system includes a first Network Video Recorder (NVR) configured to receive a video stream and record the video stream to a first long-term storage. The system further includes a second NVR configured to receive the video stream and temporarily stores an amount of the video stream in temporary storage. In response to a detection of a failure of the first NVR, the second NVR is configured to record the video stream to the second long-term storage and transfer at least a portion of the video stream stored in the temporary storage corresponding to the amount of time between detection of the failure and when the second NVR began recording the video stream to the second long-term storage.

    摘要翻译： 本文公开的实施例提供了用于执行录像机故障切换的系统和方法。 在特定实施例中，系统包括被配置为接收视频流并将视频流记录到第一长期存储器的第一网络视频记录器（NVR）。 该系统还包括被配置为接收视频流并将视频流的量临时存储在临时存储中的第二NVR。 响应于对第一NVR的故障的检测，第二NVR被配置为将视频流记录到第二长期存储并且传送存储在临时存储器中的视频流的至少一部分，对应于 检测到故障与第二个NVR开始将视频流录制到第二个长期存储器之间的时间。

    Systems and methods for analyzing communication sessions
    29.
    发明授权
    Systems and methods for analyzing communication sessions 有权
    用于分析通信会话的系统和方法

    公开(公告)号：US07885813B2

    公开(公告)日：2011-02-08

    申请号：US11540736

    申请日：2006-09-29

    申请人： Christopher D. Blair ,  Joseph Watson

    发明人： Christopher D. Blair ,  Joseph Watson

    IPC分类号： G01L15/00

    CPC分类号： G10L21/045

    摘要： Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of the agent and the customer; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.

    摘要翻译： 提供了分析通信会话的系统和方法。 一种代表性的方法包括：记录通信会话; 识别通信会话的不包含代理和客户中的至少一个的语音的那些部分; 并且至少部分地基于所述部分是否包含所述代理和所述客户中的至少一个的语音来对所述通信会话的记录执行后记录处理。

    Methods and devices for archiving recorded interactions and retrieving stored recorded interactions
    30.
    发明授权
    Methods and devices for archiving recorded interactions and retrieving stored recorded interactions 有权
    归档记录的交互和检索存储的记录的交互的方法和设备

    公开(公告)号：US07882212B1

    公开(公告)日：2011-02-01

    申请号：US10285321

    申请日：2002-10-31

    申请人： Sherry Nappier ,  Dan Spohrer ,  John M. Ringelman

    发明人： Sherry Nappier ,  Dan Spohrer ,  John M. Ringelman

    IPC分类号： G06F15/173

    CPC分类号： G06F11/3414 ,  G06F11/3438 ,  G06F11/3476 ,  G06F2201/875 ,  G06Q30/02

    摘要： At least one contact between at least one server and at least one user is archived. The contact includes a recorded interaction between the user and the server, e.g., a recorded interaction between a customer and a customer service agent via the server. The contact is associated with a contact folder in a local storage. A portion of the contact is selected to be archived, and the time to archive the selected portion is determined. The selected portion of the contact is archived in an extended storage at the determined time. Archiving includes copying at least the content from the associated contact folder in the local storage and forwarding at least the copied content to an extended storage. A portion of the archived contact or the entire archived contact may be restored by determining that the contact is archived and retrieving the contact or the portion of the contact from the extended storage.

    摘要翻译： 至少一个服务器与至少一个用户之间的至少一个联系人被归档。 联系人包括用户和服务器之间记录的交互，例如，经由服务器的客户和客户服务代理之间记录的交互。 联系人与本地存储中的联系人文件夹相关联。 选择联系人的一部分进行归档，并确定归档所选部分的时间。 联系人的所选部分在确定的时间被存档在扩展存储器中。 归档包括至少复制来自本地存储器中的相关联的联系人文件夹的内容，并至少将所复制的内容转发到扩展存储。 存档联系人或整个归档联系人的一部分可以通过确定联系人被归档并从扩展存储器检索联系人或联系人的部分来恢复。