公开(公告)号：US06738462B1

公开(公告)日：2004-05-18

申请号：US09619276

申请日：2000-07-19

Applicant: Gordon R. Brunson

Inventor： Gordon R. Brunson

IPC: H04M156

CPC classification number: H04L51/28 ,  H04L51/36 ,  H04M3/2218 ,  H04M3/42059 ,  H04M3/4931 ,  H04M3/5307 ,  H04M3/533 ,  H04M3/53383 ,  H04M7/0054 ,  H04M7/12 ,  H04M7/128 ,  H04M7/1295 ,  H04M2201/12 ,  H04M2203/4509 ,  H04M2203/4536

Abstract: A unified communications automated personal name addressing system is provided. The system creates personal address books for system subscribers automatically, without requiring the manual entry of name and address pairs by the subscriber. The system enables a subscriber to appropriately address a communication by providing the name of the intended recipient. In particular, the system of the present invention allows a subscriber to conveniently address any type of communication that may be sent from a unified communication server, even while interfacing with the unified communications server using a conventional voice telephone.

Abstract translation: 提供统一的通信自动化个人名称寻址系统。 系统自动为系统订户创建个人通讯录，无需用户手动输入名称和地址对。 该系统使用户能够通过提供预期接收者的名称来适当地处理通信。 特别地，本发明的系统允许用户方便地处理可以从统一通信服务器发送的任何类型的通信，即使在使用传统语音电话与统一通信服务器接口的情况下也是如此。

公开(公告)号：US06694004B1

公开(公告)日：2004-02-17

申请号：US09749824

申请日：2000-12-28

Applicant: Joseph Michael Knoerle ,  Hong Nguyen ,  Zeeman Zhang ,  Michael Griffiths

Inventor： Joseph Michael Knoerle ,  Hong Nguyen ,  Zeeman Zhang ,  Michael Griffiths

IPC: H04M342

CPC classification number: H04Q3/005 ,  H04M3/465 ,  H04M2201/12 ,  H04M2207/206

Abstract: A system and method for providing simultaneous ringing service to a plurality of customer premises equipment. The method and system utilize a centralized database of subscriber information and a service node to make multiple outbound calls from the service node to multiple telephone lines assigned to a subscriber. The subscriber's telephone lines may include one or more wireless lines. Inbound calls to the subscriber's primary wireline are intercepted by the simultaneous ringing service and forwarded to the service node for processing.

Abstract translation: 一种用于向多个客户驻地设备提供同时振铃服务的系统和方法。 该方法和系统利用用户信息的集中式数据库和服务节点，从服务节点到分配给用户的多条电话线进行多个出站呼叫。 用户的电话线可以包括一个或多个无线线路。 对用户主电缆的呼入电话被同时振铃服务拦截并转发到业务节点进行处理。

公开(公告)号：US20030194059A1

公开(公告)日：2003-10-16

申请号：US10423566

申请日：2003-04-25

Inventor： Daryl E. Ingalsbe ,  Douglas H. Ferguson

IPC: H04M001/24 ,  H04M003/22 ,  H04M003/08

CPC classification number: H04M3/308 ,  H04M3/305 ,  H04M2201/12

Abstract: A data protector for telephony test equipment, comprising a relay for selectively connecting the telephony test equipment to a telecommunication line, and electronic circuitry. The electronic circuitry includes a detector portion adapted for detecting signals within a continuous band of frequencies present on the telecommunication line, and a microcontroller. The microcontroller has a frequency counter function for determining whether data is present on the telecommunication line, a relay connect control function for selectively controlling the relay to connect the telephony test equipment to the telecommunication line, and an alert operator function for producing a signal if the detected frequency is above a predetermined threshold. A method for preventing telephony test equipment from unintentionally disrupting signals on telecommunication lines, comprising the steps of: providing a relay between the telecommunication test equipment and the telecommunication line; providing electronic circuitry including a single band frequency counter; determining whether data signals are present on the telecommunication line using the single band frequency counter; in response to determining that data signals are not present on the line, closing the relay to connect the telecommunication test equipment to the telecommunication line; and in response to determining that data signals are present on the line, providing an indication to the technician that data is present and preventing connection between the telecommunication test equipment and the telecommunication line.

Abstract translation: 一种用于电话测试设备的数据保护器，包括用于选择性地将电话测试设备连接到电信线路的继电器和电子电路。 电子电路包括适于检测存在于电信线路上的连续频带内的信号的检测器部分和微控制器。 微控制器具有用于确定数据是否存在于电信线路上的频率计数器功能，用于选择性地控制中继器以将电话测试设备连接到电信线路的中继连接控制功能，以及用于产生信号的警报操作者功能，如果 检测频率高于预定阈值。 一种用于防止电话测试设备无意中断电信线路信号的方法，包括以下步骤：在电信测试设备和电信线路之间提供中继; 提供包括单频频计数器的电子电路; 使用单频带计数器确定数据信号是否存在于电信线路上; 响应于确定数据信号不存在于线路上，关闭继电器以将电信测试设备连接到电信线路; 并且响应于确定在线上存在数据信号，向技术人员提供数据存在的指示并防止电信测试设备与电信线路之间的连接。

公开(公告)号：US20030103605A1

公开(公告)日：2003-06-05

申请号：US09370145

申请日：1999-08-09

Inventor： LEE KNOX

IPC: H04M001/64 ,  H04M011/00

CPC classification number: G06Q10/10 ,  G06F17/3056 ,  G06Q40/123 ,  H04M3/42 ,  H04M3/42365 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/6009

Abstract: The present invention features a method for providing status information to a client based on data residing in an electronic database or e-file. The database of the information is maintained and updated, and is periodically analyzed to determine whether at least a portion of the data has changed since the last analysis or communication. If so, the client is automatically informed by the system, which initiates an automatic voice response (AVR) call out to the client. The client verifies that he or she is the true intended recipient of the status information before it is communicated. A log of this communication is also maintained by the system. The client has the opportunity to respond to the system AVR call and/or correct or provide additional information, the client voice response being stored in an appropriate voice mailbox.

Abstract translation: 本发明的特征在于基于驻留在电子数据库或电子文件中的数据向客户端提供状态信息的方法。 信息的数据库被维护和更新，并被定期分析，以确定自上一次分析或通信以来至少一部分数据是否已经改变。 如果是这样，则系统自动通知客户端，从而向客户端发起自动语音响应（AVR）呼叫。 在通信之前，客户端验证他或她是真实的状态信息的收件人。 该通信的日志也由系统维护。 客户端有机会响应系统AVR呼叫和/或更正或提供附加信息，客户端语音响应存储在适当的语音信箱中。

公开(公告)号：US20020193092A1

公开(公告)日：2002-12-19

申请号：US09881873

申请日：2001-06-14

Applicant: International Business Machines Corporation

Inventor： Kulvir S. Bhogal ,  Nizam Ishmael JR. ,  Javid Jameossanaie

IPC: H04M011/00

CPC classification number: H04M15/44 ,  H04M15/00 ,  H04M15/30 ,  H04M15/80 ,  H04M15/8083 ,  H04M15/81 ,  H04M15/83 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2215/0104 ,  H04M2215/0112 ,  H04M2215/0152 ,  H04M2215/0184 ,  H04M2215/32 ,  H04M2215/82 ,  H04M2215/92

Abstract: The invention provides a method for tracking communications usage time. Time increments are counted in response to a call. A call count is determined based on time increments. The call count is modified based on calling plan parameters.

Abstract translation: 本发明提供了一种跟踪通信使用时间的方法。 响应于呼叫计数时间增量。 呼叫计数基于时间增量确定。 呼叫计数根据呼叫计划参数进行修改。

公开(公告)号：US20020076030A1

公开(公告)日：2002-06-20

申请号：US09983293

申请日：2001-10-23

Inventor： Steven W. Statham ,  Ronald A. Medo

IPC: H04M015/00 ,  H04M007/00

CPC classification number: H04M3/22 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/5175 ,  H04M3/5237 ,  H04M3/53325 ,  H04M2201/12 ,  H04M2201/36

Abstract: In recent times, communications service providers have been able to offer large business enterprises the ability to share call center operation among multiple geographically dispersed call centers. In particular, network-resident call handling technologies have been developed for performing some of the handling and queuing of each inbound call within the communications network, that is, before the call is forwarded to an ACD at a particular call center. However, by outsourcing a portion of the call center operations to a network-based call routing system, the call centers are no longer able to maintain direct control over, and are generally unable to directly access information, such as statistics, about the calls in the network or other call centers. Accordingly, an interface is provided that allows an entity to obtain information about calls within the network or other call center(s).

Abstract translation: 近来，通信服务提供商能够为大型企业提供在多个地理上分散的呼叫中心之间共享呼叫中心运营的能力。 特别地，已经开发了网络驻留呼叫处理技术，用于执行通信网络内的每个入站呼叫的一些处理和排队，即在呼叫转发到特定呼叫中心的ACD之前。 然而，通过将呼叫中心操作的一部分外包给基于网络的呼叫路由系统，呼叫中心不再能够维持直接控制，并且通常不能直接访问诸如关于呼叫的呼叫的信息 网络或其他呼叫中心。 因此，提供了允许实体获取关于网络或其他呼叫中心内的呼叫的信息的接口。

公开(公告)号：US06385307B1

公开(公告)日：2002-05-07

申请号：US09143826

申请日：1998-08-31

Applicant: Milos Brablec ,  Abhay Vikram Munshi

Inventor： Milos Brablec ,  Abhay Vikram Munshi

IPC: H04M164

CPC classification number: H04M3/53333 ,  H04M1/654 ,  H04M3/02 ,  H04M2201/12

Abstract: An apparatus for overriding an automatic answer function of a telephone answering device includes a host computer in communication with the telephone answering device. The host computer includes an application running on the host computer, and the telephone answering device includes a controller operatively connected to a ring counter. The application is operatively connected to the controller. The controller resets the ring counter in response to a command prefix from the application which disables an automatic answer function of the telephone answering device and enables the application to answer an incoming call by controlling the telephone answering device.

Abstract translation: 用于覆盖电话应答设备的自动应答功能的设备包括与电话应答设备通信的主计算机。 主计算机包括在主计算机上运行的应用程序，并且电话应答设备包括可操作地连接到环形计数器的控制器。 应用程序可操作地连接到控制器。 控制器响应来自应用的命令前缀来重置环形计数器，该命令前缀禁用电话应答设备的自动应答功能，并且使应用能够通过控制电话应答设备应答来电。

公开(公告)号：US06304875B1

公开(公告)日：2001-10-16

申请号：US09250113

申请日：1999-02-16

Applicant: Pekka Lehtinen

Inventor： Pekka Lehtinen

IPC: G06F1730

CPC classification number: H04M3/36 ,  H04M3/4228 ,  H04M2201/12

Abstract: The invention relates to a method of handling the event recordings in a service database system. The database contains stored measurement tables (MT) which include consecutive rows (Ri). So that the activation values of individual objects can be changed or individual objects can be added/deleted at any time causing as little interference as possible to the measurement, the value of the activation parameter of the measurement object is stored on the row and the zeroing of the counter groups of the measurement object is performed during the recording and zeroing phase of the counters so that for each counter group of the measurement object the first processing after the activation of the measurement object in question is forced to be such that the recording of the counter group is blocked, but the zeroing of the counter group is allowed.

Abstract translation: 本发明涉及一种在服务数据库系统中处理事件记录的方法。 数据库包含存储的测量表（MT），其包括连续行（Ri）。 因此，可以随时改变各个对象的激活值，或者可以随时添加/删除各个对象，从而尽可能少地进行测量的干扰，将测量对象的激活参数的值存储在行上并进行归零 在计数器的记录和归零阶段期间执行测量对象的计数器组，使得对于测量对象的每个计数器组，激活所述测量对象之后的第一处理被迫使得记录 计数器组被阻止，但允许计数器组的归零。

公开(公告)号：US06292793B1

公开(公告)日：2001-09-18

申请号：US09249871

申请日：1999-02-16

Applicant: Pekka Lehtinen

Inventor： Pekka Lehtinen

IPC: G06F1730

CPC classification number: H04M3/4228 ,  H04M3/36 ,  H04M2201/12 ,  Y10S707/99931

Abstract: The invention relates to a method of handling event recordings in a service database system. The database comprises measurement tables (MT) which include consecutive rows (Ri). A single row comprises data about a single measurement object. So that correct counter values can be recorded efficiently, the counters on the measurement table row have been duplicated, and in every recording interval the counter values of a given counter group on said row are incremented, and the counter values of another given counter group on said row are recorded according to a predefined rotation principle. In the system, measurement object-specific and measurement group-specific time stamps are maintained, on the basis of which it is tested whether the counter values are acceptable for recording.

Abstract translation: 本发明涉及在服务数据库系统中处理事件记录的方法。 数据库包括包括连续行（Ri）的测量表（MT）。 单行包含关于单个测量对象的数据。 为了能正确记录计数器值，测量表行上的计数器已被复制，并且在每个记录间隔中，所述行上的给定计数器组的计数器值递增，并且另一给定计数器组的计数器值在 所述行根据预定义的旋转原理进行记录。 在系统中，维持测量对象特定的和测量组特定的时间标记，在此基础上测试计数器值是否可接受记录。

公开(公告)号：US5923742A

公开(公告)日：1999-07-13

申请号：US800796

申请日：1997-02-14

Applicant: Muralidharan Kodialam ,  Donald Jay Mintz

Inventor： Muralidharan Kodialam ,  Donald Jay Mintz

IPC: H04M3/10 ,  H04M3/36 ,  H04M15/00

CPC classification number: H04M3/36 ,  H04M2201/12 ,  H04M2203/1041 ,  H04M3/10

Abstract: A system and method for detecting mass addressing events comprising a first register, a second register, a first counter, and a second counter is disclosed. Potential mass addressing events are detected by comparing a most recently selected address to the contents of the first register and incrementing the first counter if they are equal, or loading the most recently selected address into the first register and initializing the first counter if they are unequal. If the first counter's count reaches a first count threshold, the contents of the first register are compared to the contents of the second register and the second counter is incremented if they are equal, or, if they are unequal, the contents of the first register are loaded into the second register and the second counter is initialized. If the second counter's count reaches a second count threshold, an alarm is issued. In an alternative preferred embodiment, the first and second registers and the first and second counters are periodically reset to reduce false mass addressing event alarms.

Abstract translation: 公开了一种用于检测包括第一寄存器，第二寄存器，第一计数器和第二计数器的质量寻址事件的系统和方法。 通过将最近选择的地址与第一寄存器的内容进行比较来检测潜在的质量寻址事件，如果它们相等则递增第一计数器，或者将最近选择的地址加载到第一寄存器中并且如果它们不相等则初始化第一计数器 。 如果第一计数器的计数达到第一计数阈值，则将第一寄存器的内容与第二寄存器的内容进行比较，如果第二计数器相等则第二计数器递增，或者如果它们不相等，则第一寄存器的内容 被加载到第二寄存器中，并且第二计数器被初始化。 如果第二个计数器的计数达到第二个计数阈值，则发出一个警报。 在替代的优选实施例中，第一和第二寄存器以及第一和第二计数器被周期性地复位以减少伪质量寻址事件警报。