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31.发明申请公开(公告)号：US20040081295A1
公开(公告)日：2004-04-29
申请号：US10279690
申请日：2002-10-23
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Victor S. Moore , Michael A. Paolini , Scott Lee Winters
IPC分类号： H04M011/00
CPC分类号： H04M3/42221 , H04M3/5322 , H04M3/56 , H04M7/12 , H04M7/1235 , H04M7/128 , H04M2201/40 , H04M2201/60
摘要： A system and method for copying and transmitting telephony recordings during a conference call. A user can forward a portion of the recording to a third party during the conference call. A user issues a command using a telephony device and optionally indicates the beginning and end of the portion to be sent. The user provides recipient information, such as an email address. A user can issue these commands by voice or by sending data (for example, text) through the user's device. The commands may also be issued by software running on the user's device. The user can choose to send the selected portion in audio format, textual format, or both. The selected portion can be sent through the internet using email, instant messaging, or FTP, for example. The marked portion can also be sent over a telephone, a computer network, or the like.
摘要翻译： 一种用于在电话会议期间复制和发送电话记录的系统和方法。 在电话会议期间，用户可以将一部分录音转发给第三方。 用户使用电话设备发出命令，并且可选地指示要发送的部分的开始和结束。 用户提供收件人信息，例如电子邮件地址。 用户可以通过语音或通过用户设备发送数据（例如，文本）来发出这些命令。 命令也可以由在用户设备上运行的软件发出。 用户可以选择以音频格式，文本格式或两者发送所选部分。 所选择的部分可以通过例如使用电子邮件，即时消息或FTP的因特网来发送。 标记部分也可以通过电话，计算机网络等发送。
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公开(公告)号：US20040081292A1
公开(公告)日：2004-04-29
申请号：US10279461
申请日：2002-10-23
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Victor S. Moore , Michael A. Paolini , Scott Lee Winters
IPC分类号： H04M001/64 , H04M011/00
CPC分类号： H04M3/42221 , H04M3/42042 , H04M3/42059 , H04M3/56 , H04M3/567 , H04M2201/40 , H04M2201/60 , H04M2242/22
摘要： A system and method for recording a telephone conference and replaying a portion of the recording during the conference. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines. The recording can be in audio format, text format (obtained by converting the audio to text), or both. Thus, users could potentially recall and replay textual information in addition to the recorded audio. Other informationnullsuch as time and user datanullmay also be recorded along with the audio and text. Both text and audio may be compressed (in real time if required) to save storage space. Users may issue playback-type requests such as play, rewind, fast forward, stop, and pause to navigate through the recorded data. While the user is issuing requests and is reviewing missed information, only the user can hear the playback.
摘要翻译： 一种用于在会议期间记录电话会议并重播记录的一部分的系统和方法。 通过使用具有一种或多种通信线路的设备，通过不同类型的网络连接，用户可以参与会议。 录音可以是音频格式，文本格式（通过将音频转换为文本获得），或两者兼有。 因此，除了记录的音频之外，用户可以潜在地回忆和重放文本信息。 其他信息（例如时间和用户数据）也可以与音频和文本一起被记录。 文本和音频都可以被压缩（如果需要，可以实时地）来节省存储空间。 用户可以发出播放类型的请求，例如播放，倒带，快进，停止和暂停，以浏览记录的数据。 当用户正在发出请求并且正在检查遗漏的信息时，只有用户可以听到播放。
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公开(公告)号：US20040081136A1
公开(公告)日：2004-04-29
申请号：US10279691
申请日：2002-10-23
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Victor S. Moore , Michael A. Paolini , Scott Lee Winters
IPC分类号： H04L012/66
CPC分类号： H04L12/1831 , H04L51/00 , H04M3/42221 , H04M3/56 , H04M3/563 , H04M7/0054 , H04M7/1235 , H04M7/126 , H04M7/128 , H04M2201/40
摘要： A system and method for a proxy service to provide telephone conferencing services and personal telephony services. Users can participate in the conference by connecting through different types of networks using a device having one or more types of communication lines connected to the proxy service. A primary user can request the proxy to call each one of the users and establish the conference. The primary user may accomplish this through a data line using data requests or though a voice line using voice requests. Typically, the primary user provides a telephone number for each user. The primary user can also provide with specific times of when calls should be placed, identification information for each user, the type of conference, and other conference parameters.
摘要翻译： 用于代理服务的系统和方法，用于提供电话会议服务和个人电话服务。 用户可以通过使用具有连接到代理服务的一种或多种通信线路的设备连接不同类型的网络来参与会议。 主用户可以请求代理呼叫每个用户并建立会议。 主要用户可以通过使用数据请求的数据线或通过使用语音请求的语音线来完成此操作。 通常，主用户为每个用户提供电话号码。 主用户还可以提供何时应该拨打呼叫的时间，每个用户的身份信息，会议的类型和其他会议参数。
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34.发明申请Method, system and program product for presenting web content according to a determined learning style 审中-公开用于根据确定的学习风格呈现网页内容的方法，系统和程序产品公开(公告)号：US20030216929A1
公开(公告)日：2003-11-20
申请号：US10150006
申请日：2002-05-16
IPC分类号： G06F017/60
CPC分类号： G09B5/00 , G06F16/9535 , G06Q50/205
摘要： A method, system and program product for presenting web content according to a determined learning style is provided. Specifically, an updatable presentation profile will be developed for a user based on previous and current navigational choices made by the user. Once developed, the profile can be manipulated based on an algorithm to determine the user's learning style. Then, any web content corresponding to a current navigational choice made by the user will be presented in a format that best pertains to the user's learning style.
摘要翻译： 提供了一种用于根据确定的学习风格呈现web内容的方法，系统和程序产品。 具体地，将基于用户做出的先前和当前导航选择为用户开发可更新的呈现简档。 一旦开发，可以基于算法来操纵轮廓以确定用户的学习风格。 然后，与用户做出的当前导航选择对应的任何网页内容将以与用户的学习风格最相关的格式呈现。
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35.发明申请Third party regulation of calls through a particular line based on a call context 失效基于呼叫上下文通过特定行的第三方调用公开(公告)号：US20030156696A1
公开(公告)日：2003-08-21
申请号：US10081029
申请日：2002-02-21
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/00
CPC分类号： H04M3/54 , H04M3/436 , H04M2203/2038
摘要： A method, system, and program for third party regulation of calls through a line based on a call context are provided. Third party regulation criteria identify individuals who are regulated for calling into or receiving calls from a particular line. For each call received at the line, the identity of the caller is detected. For each call placed from the line, the identity of the callee is detected. Then, the call is regulated according to the relevant third party regulation criteria, such that a third party is enabled to regulate all calls from or to a particular line without being a direct party to the calls.
摘要翻译： 提供了一种用于通过基于呼叫上下文的线路进行呼叫的第三方调节的方法，系统和程序。 第三方监管标准确定受管制来自特定行的呼叫或接听电话的个人。 对于在线接收的每个呼叫，检测到呼叫者的身份。 对于从线路发出的每个呼叫，检测被叫方的身份。 然后，根据相关的第三方规定标准来规范呼叫，使得第三方能够规范来自特定线路的所有呼叫，而不是呼叫的直接方。
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36.发明申请Third party regulation of calls based on the caller and callee pair to a call 有权基于来电者和被叫方呼叫的呼叫的第三方调节公开(公告)号：US20030156695A1
公开(公告)日：2003-08-21
申请号：US10081017
申请日：2002-02-21
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/00
CPC分类号： H04M3/38 , H04M3/22 , H04M3/2281 , H04M3/42059 , H04M3/42102 , H04M2242/22
摘要： A method, system, and program for third party regulation of calls based on the caller and callee pair to the call. An identity of a caller to a call and an identity of a callee logged in to receive the call are detected. A selection of third party criteria for regulating a call between the caller identity and the callee identity are accessed. A communication channel between the caller and the callee is regulated according to the selection of third party criteria.
摘要翻译： 一种方法，系统和程序，用于基于呼叫者和被叫方对呼叫的呼叫进行第三方监管。 检测呼叫者的身份和登录以接收呼叫的被叫方的身份。 访问用于调节呼叫者身份和被叫方身份之间的呼叫的第三方标准的选择。 根据第三方标准的选择，对来电者和被叫方之间的通信信道进行调整。
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公开(公告)号：US20030114142A1
公开(公告)日：2003-06-19
申请号：US10023404
申请日：2001-12-17
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M001/00
CPC分类号： H04M15/07 , H04M15/00 , H04M2215/64
摘要： A method, system, and program for distributing billing for a call between a caller and a callee are provided. Responsive to receiving a call request, a caller billing plan for an authenticated identity of a caller making the call request and a callee billing plan for an authenticated identity of a callee answering the call request are identified and loaded for the call request. Responsive to receiving a request for a billable service with the call request, distributing a cost of the billable service among the caller billing plan and the callee billing plan, such that both the caller and the callee pay for a benefit received from the billable service.
摘要翻译： 提供了用于在呼叫者和被叫者之间分配用于呼叫的计费的方法，系统和程序。 响应于接收到呼叫请求，针对呼叫请求的呼叫者的认证身份的呼叫者计费计划和被呼叫者的被认证身份的被呼叫者计费计划被识别并被加载以用于呼叫请求。 响应于接收到具有呼叫请求的可结算服务的请求，在呼叫者计费计划和被叫方计费计划之间分配可结算服务的费用，使得主叫方和被叫方均为从可收费服务收到的利益支付费用。
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公开(公告)号：US20030112944A1
公开(公告)日：2003-06-19
申请号：US10022161
申请日：2001-12-17
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/42
CPC分类号： H04M3/42 , H04M3/42042 , H04M3/42059 , H04M3/42093 , H04M3/42102 , H04M2201/40 , H04M2203/2072 , H04M2242/22
摘要： A method, system, and program for identifying relevant scheduling events for a call. When a call is received at a service provider, the service provider initiates a call context request. A context inference service handling the call context request accesses a schedule of at least one party to the call. Then, the services designates a context for the call indicating at least one scheduled event from the schedule that is relevant to the call. A schedule may be accessed from a telephony device, a data storage system within a trusted telephone network, or a data storage system accessible via a network outside a trusted telephone network.
摘要翻译： 一种用于识别呼叫的相关调度事件的方法，系统和程序。 当在服务提供商处接收到呼叫时，服务提供商发起呼叫上下文请求。 处理呼叫上下文请求的上下文推断服务访问呼叫的至少一方的时间表。 然后，服务指定呼叫的上下文，指示来自调度的至少一个调度事件与呼叫相关。 可以从电话设备，可信任电话网络内的数据存储系统或可信任的电话网络外的网络可访问的数据存储系统访问时间表。
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公开(公告)号：US20030112942A1
公开(公告)日：2003-06-19
申请号：US10022165
申请日：2001-12-17
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/00
CPC分类号： G07F7/08 , G06Q20/4037 , H04M3/38 , H04M3/382 , H04M3/385 , H04M15/00 , H04M15/41 , H04M15/47 , H04M15/58 , H04M2203/6027 , H04M2215/0148 , H04M2215/0164 , H04M2215/0188
摘要： A method, system, and program providing identification usage fraud protection are provided. A context for a use of an identification via a communication line is detected at a fraud protection service. The context for use of the identification is analyzed in view of multiple previous uses of the identification. A level of suspicion of fraudulent use of the identification is specified according to the analysis of the context. Depending on the level of suspicion, further use of the identification may require additional authentication or may be barred. The identification may include a user name, an account number, a password, or other identifier that may be utilized to represent an individual in accessing products and services.
摘要翻译： 提供了提供识别使用欺诈保护的方法，系统和程序。 在欺诈保护服务中检测到通过通信线路使用识别的上下文。 鉴于识别的多个先前使用，分析了使用识别的上下文。 根据上下文的分析，指定了对欺诈性使用身份验证的怀疑程度。 根据怀疑程度，进一步使用该标识可能需要额外的认证或可能被禁止。 该标识可以包括可以用于表示个人访问产品和服务的用户名，帐号，密码或其他标识符。
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公开(公告)号：US20030108185A1
公开(公告)日：2003-06-12
申请号：US10015382
申请日：2001-12-12
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/00 , H04M005/00
摘要： A method, system, and program for allowing callers to adjust in position within a hold queue are provided. An advancement token earned by a caller while waiting in a hold queue is detected. The advancement token is stored for redemption in a future call by the caller according to an authenticated identifier for the caller, wherein future redemption of the advancement token will cause adjustment of a waiting position. In particular, a caller in the call hold queue may earn advancement tokens by answering questions posed by other callers in the call hold queue, where the questions are answered in a manner such that the other callers do not need additional aid from a representative. In addition, a caller may redeem advancement tokens earned in a previous hold queue while waiting in current hold queue, where the redeemable advancement tokens are accessible across multiple call centers according to the caller identification.
摘要翻译： 提供了一种用于允许呼叫者在保持队列内调整位置的方法，系统和程序。 检测到在等待保持队列时由呼叫者获得的提前令牌。 根据呼叫者的认证标识符，提前令牌在呼叫者的未来呼叫中存储以用于兑换，其中未来的兑换令牌的兑换将导致等待位置的调整。 特别地，呼叫保持队列中的呼叫者可以通过回答由呼叫保持队列中的其他呼叫者提出的问题来获得提前令牌，其中以使得其他呼叫者不需要代表的额外援助的方式回答问题。 此外，呼叫者可以在等待当前保持队列中兑换先前保持队列中获得的提前令牌，其中根据呼叫者标识可跨多个呼叫中心访问可兑换提前令牌。
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