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    System and method for privacy management
    31.
    发明申请
    System and method for privacy management 有权
    隐私管理系统和方法

    公开(公告)号：US20070041526A1

    公开(公告)日：2007-02-22

    申请号：US11588796

    申请日：2006-10-27

    Applicant: Nicholas Hill ,  Aamir Hussain ,  Scott Holt ,  Anita Simpson

    Inventor： Nicholas Hill ,  Aamir Hussain ,  Scott Holt ,  Anita Simpson

    IPC: H04M1/64

    CPC classification number: H04M3/42042 ,  H04M1/663 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/42382 ,  H04M3/436 ,  H04M3/487 ,  H04M2203/2005 ,  H04M2203/2011 ,  H04M2203/2027 ,  H04M2203/654 ,  H04M2207/12 ,  H04M2242/22 ,  H04Q3/0029

    Abstract: A privacy management system is disclosed for when a calling party has a private telephone number. Privacy screening services allow a subscriber to manage and monitor incoming telephone calls, such that unwanted calls are not terminated to the subscriber. When a calling party calls the subscriber to this privacy screening service, the privacy management system manages the call according to whether the calling party number is known and public, known and private, or unknown. If the calling party number is known and public, the call is routed to the subscriber. If, however, the calling party is known and private, an announcement is played to the calling party, asking the calling party for permission to override his or her privacy. If the calling party is unknown, the calling party is asked to record his/her name.

    Abstract translation: 公开了一种私人电话号码的呼叫方的私人管理系统。 隐私筛选服务允许用户管理和监视传入的电话呼叫，使得不想要的呼叫不会终止于订户。 当主叫方向该隐私筛选服务的用户呼叫时，隐私管理系统根据呼叫方号码是公知的，已知的和私有的还是未知的来管理呼叫。 如果主叫方号码是已知的并且是公共的，则呼叫被路由到订户。 然而，如果呼叫方是已知和私有的，则向呼叫方发出通知，要求主叫方允许其超出其隐私。 如果呼叫方未知，则要求呼叫方记录他/她的姓名。

    Systems and methods for detecting call blocking devices or services
    33.
    发明申请
    Systems and methods for detecting call blocking devices or services 有权
    用于检测呼叫阻塞设备或服务的系统和方法

    公开(公告)号：US20060256945A1

    公开(公告)日：2006-11-16

    申请号：US11290978

    申请日：2005-11-30

    Applicant: James Noble

    Inventor： James Noble

    IPC: H04M3/42

    CPC classification number: H04M3/5158 ,  H04M2203/2027

    Abstract: Systems and methods for detecting call blocking devices or services. The devices monitor outbound call connections to determine if a connected call has been answered by a call blocking device or service rather than a person or answering machine. The verification is a comparison between the connection of an outbound call and a predefined parameter of data associated with that connection. For example, the predefined timing parameter may require detecting a connection before the first ring, or a connection occur within a predetermine period of time from when the outbound call is placed, or a connection occurring after a certain number of rings, etc. Which predefined parameter is associated with a particular outbound call may depend on the call blocking device or service the call center placing the outbound call expects to encounter on a particular connection attempt of a particular phone number. Once the call blocking device or service has been detected on a connected call, the call can be process as if a connection occurred including routing such calls to an available agent or other handling process customized to handle such calls such as automatically navigating prompts for voice or dialing responses from the privacy director systems.

    Abstract translation: 用于检测呼叫阻塞设备或服务的系统和方法。 设备监视出站呼叫连接，以确定所连接的呼叫是否已被呼叫阻止设备或服务而不是人员或应答机应答。 验证是出站呼叫的连接和与该连接相关联的数据的预定义参数之间的比较。 例如，预定义的定时参数可能需要在第一环之前检测连接，或连接发生在从出站呼叫发出之后的预定时间段内，或者在一定数量的振铃之后发生的连接等。哪个预定义的定时参数 与特定出站呼叫相关联的参数可以取决于呼叫阻塞设备或呼叫中心放置呼出呼叫期望在特定电话号码的特定连接尝试上遇到的服务。 一旦在连接的呼叫上检测到呼叫阻止设备或服务，则可以处理呼叫，就好像发生连接，包括将这样的呼叫路由到可用的代理或其他定制的处理过程来处理这样的呼叫，例如自动导航语音提示或 从隐私总监系统拨打回复。

    Systems and methods for routing a communications link
    34.
    发明申请
    Systems and methods for routing a communications link 有权
    用于路由通信链路的系统和方法

    公开(公告)号：US20060195585A1

    公开(公告)日：2006-08-31

    申请号：US11065852

    申请日：2005-02-25

    Applicant: Mallikarjuna Samayamantry

    Inventor： Mallikarjuna Samayamantry

    IPC: G06F15/16

    CPC classification number: H04L51/14 ,  H04L12/1813 ,  H04M3/56 ,  H04M2203/2027

    Abstract: Devices, systems and methods that route a communication link to a proper destination are disclosed. The method may include connecting the communication link to a first destination; requesting a response from the first destination; validating the response from the first destination; and disconnecting the communication link to the first destination if the response from the first destination is not valid. The method may also include connecting the communication link to a second destination; requesting a response from the second destination; and disconnecting the communication link to the second destination if the response from the second destination is not valid. The devices, systems and methods may provide hunt group, call center and conference call features as discussed later herein.

    Abstract translation: 公开了将通信链路路由到适当目的地的设备，系统和方法。 该方法可以包括将通信链路连接到第一目的地; 请求第一个目的地的响应; 验证来自第一目的地的响应; 如果来自第一目的地的响应无效，则将通信链路断开到第一目的地。 该方法还可以包括将通信链路连接到第二目的地; 请求来自第二目的地的响应; 如果来自第二目的地的响应无效，则断开到第二目的地的通信链路。 设备，系统和方法可以提供寻线组，呼叫中心和电话会议特征，如下文所述。

    System and method for automated customer calling
    37.
    发明授权
    System and method for automated customer calling 有权
    用于自动客户呼叫的系统和方法

    公开(公告)号：US06928157B2

    公开(公告)日：2005-08-09

    申请号：US10820282

    申请日：2004-04-08

    Applicant: Timothy M. Price

    Inventor： Timothy M. Price

    IPC: H04M3/51 ,  H04M3/00

    CPC classification number: H04M3/5158 ,  H04M3/5166 ,  H04M3/5191 ,  H04M2203/2027 ,  H04M2203/306

    Abstract: A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a customer answers the call. The system and method could be configured so that the operator can place calls automatically be selecting customers from customer call lists. The system and method may also allow the operator to cause a pre-recorded audio message to be played to a first customer, or the first customer's answering machine, while the operator proceeds to a second customer call placed over a second telephone line.

    Abstract translation: 用于向操作者提供自动呼叫功能的系统和方法允许操作者在客户呼叫被放置时在线，使得如果客户应答呼叫，则可以立即开始销售呼叫。 可以配置系统和方法，以便操作者可以自动拨打来自客户呼叫列表的客户。 系统和方法还可以允许操作者在操作者进行到放置在第二电话线上的第二客户呼叫时，向第一客户或第一客户的应答机播放预先记录的音频消息。

    Method and apparatus for generating automatic greetings in a call center
    38.
    发明授权
    Method and apparatus for generating automatic greetings in a call center 有权
    在呼叫中心产生自动问候的方法和装置

    公开(公告)号：US06925166B1

    公开(公告)日：2005-08-02

    申请号：US09482969

    申请日：2000-01-12

    Applicant: Norman C. Chan

    Inventor： Norman C. Chan

    IPC: G06Q10/00 ,  G06Q30/00 ,  H04M3/436 ,  H04M3/51 ,  H04M3/523 ,  H04M3/00

    CPC classification number: H04M3/5158 ,  H04M3/5166 ,  H04M2201/40 ,  H04M2203/2027

    Abstract: A call center includes a message playback unit for playing back a prerecorded greeting during an outgoing call while a call classifier unit within the call center processes an audible signal received from a remote party location. A call processing unit places a call to a remote party location via a communication network to attempt to elicit a desired response from the remote party. The call classifier then processes an audible signal received from the remote party location to determine whether or not the call was answered by a live party. The prerecorded greeting is then played while the call classifier is simultaneously processing the audible signal. If the call classifier determines that the call was answered by a live party, the call processing unit completes a talk path between the remote party location and a local agent at the call center who handles the remainder of the call. The call processing unit will normally wait until the greeting has ended to complete the talk path. If the call classifier determines that the call was not answered by a live party, the call processing unit will terminate the call.

    Abstract translation: 呼叫中心包括用于在呼出期间播放预先记录的问候的消息回放单元，而呼叫中心内的呼叫分类单元处理从远程方位置接收的可听信号。 呼叫处理单元经由通信网络将呼叫发送到远程方位置，以尝试从远程方引出期望的响应。 呼叫分类器然后处理从远程方位置接收到的可听信号，以确定该呼叫是否被现场派对应答。 然后在呼叫分类器同时处理可听信号的同时播放预录制的问候语。 如果呼叫分类器确定呼叫被现场方应答，则呼叫处理单元完成远程方位置与呼叫中心处理呼叫剩余部分的本地代理之间的通话路径。 呼叫处理单元通常将等待到问候语结束以完成通话路径。 如果呼叫分类器确定呼叫没有被现场派对应答，则呼叫处理单元将终止呼叫。

    System and method for automated customer calling
    39.
    发明授权
    System and method for automated customer calling 有权
    用于自动客户呼叫的系统和方法

    公开(公告)号：US06744881B1

    公开(公告)日：2004-06-01

    申请号：US09656026

    申请日：2000-09-06

    Applicant: Timothy M. Price

    Inventor： Timothy M. Price

    IPC: H04M300

    CPC classification number: H04M3/5158 ,  H04M3/5166 ,  H04M3/5191 ,  H04M2203/2027 ,  H04M2203/306

    Abstract: A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a customer answers the call. The system and method could be configured so that the operator can place calls automatically be selecting customers from customer call lists. The system and method may also allow the operator to cause a pre-recorded audio message to be played to a first customer, or the first customer's answering machine, while the operator proceeds to a second customer call placed over a second telephone line.

    Abstract translation: 用于向操作者提供自动呼叫功能的系统和方法允许操作者在客户呼叫被放置时在线，使得如果客户应答呼叫，则可以立即开始销售呼叫。 可以配置系统和方法，以便操作者可以自动拨打来自客户呼叫列表的客户。 系统和方法还可以允许操作者在操作者进行到放置在第二电话线上的第二客户呼叫时，向第一客户或第一客户的应答机播放预先录制的音频消息。

    Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages
    40.
    发明授权
    Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages 失效
    用于接收，记录，调度和重新发送电话信息的计算机化系统

    公开(公告)号：US06731725B1

    公开(公告)日：2004-05-04

    申请号：US09605477

    申请日：2000-06-28

    Applicant: Keith A. Merwin ,  Robert J. van Winkel

    Inventor： Keith A. Merwin ,  Robert J. van Winkel

    IPC: H04M164

    CPC classification number: H04M1/274575 ,  H04M1/57 ,  H04M3/53366 ,  H04M3/53375 ,  H04M2201/14 ,  H04M2203/2027 ,  H04M2203/2072

    Abstract: The automated, computerized voice message storage and redelivery system (SRS) provides for the receipt, recordation and storage into individual computer files of telephonic messages received from subscribers who telephone into the computer system and respond either verbally or via touch-tone keypad to verbal prompts by the SRS in order to enter scheduling data and who then record voice message(s) in response to prompts by the SRS. The SRS receives the subscriber's scheduling data and verbal message. The SRS automatically checks its files every minute of every day and, upon detecting a scheduled call telephones the predetermined number. When the recipient telephone is answered, the SRS listens for a human voice. If a human voice is detected, the SRS then replays the previously recorded voice message. If a human voice is not detected, the SRS terminates the telephone call and then does one of two things depending upon the previously recorded request of the subscriber. The SRS redials the predetermined number every three to four minutes until (1) the telephone call is answered and the SRS does detect a human voice and then delivers the previously recorded voice message or (2) the SRS fails on six or more consecutive attempts and then abandons the dialing sequence altogether. Alternatively, the SRS accesses all of the predetermined telephone numbers assigned to the subscriber and then dials each number in cascading fashion until (1) the telephone call is answered and the SRS does detect a human voice whereupon the SRS delivers the previously recorded voice message or (2) the SRS fails on six or more consecutive attempts and then abandons the dialing sequence altogether.

    Abstract translation: 自动化的计算机语音消息存储和重新传送系统（SRS）提供从电话进入计算机系统的用户接收的电话消息的单独计算机文件的接收，记录和存储，并且通过口头或通过按键式键盘进行口头提示 通过SRS输入调度数据，然后根据SRS的提示记录语音消息。 SRS接收用户的调度数据和口头消息。 SRS每天每分钟自动检查其文件，并且在检测到预定呼叫电话时预定的号码。 当接收者电话被应答时，SRS会侦听人声。 如果检测到人声，则SRS然后重播先前录制的语音消息。 如果没有检测到人声，则SRS终止电话呼叫，然后根据用户先前记录的请求执行两件事情之一。 SRS每三到四分钟重拨预定数量，直到（1）电话呼叫被应答，并且SRS确实检测到人类语音，然后传送先前录制的语音消息或（2）SRS连续尝试失败6次或以上， 然后完全放弃拨号序列。 或者，SRS访问分配给用户的所有预定电话号码，然后以级联方式拨打每个号码，直到（1）电话呼叫被应答并且SRS确实检测到人类语音，由此SRS递送先前录制的语音消息，或 （2）SRS连续六次尝试失败，然后完全放弃拨号序列。

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