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公开(公告)号：US11019468B2
公开(公告)日：2021-05-25
申请号：US16665930
申请日：2019-10-28
申请人： Orion Labs
发明人： Greg Albrecht , Ellen Juhlin
摘要： Systems, methods, and software described herein provide enhancements for a voice communication service to forward communications to a secondary service. In one implementation, a method of operating a group communication service that facilitates voice communications for a group of end user devices includes exchanging voice communications between the group of end user devices, wherein the group of end user devices comprises a first end user device and at least one secondary end user device. The method further provides identifying, in a voice communication from the first end user device, a use of a key phrase and, in response to identifying the key phrase, forwarding at least a portion of the voice communication to a second service.
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公开(公告)号：US11008017B2
公开(公告)日：2021-05-18
申请号：US14654441
申请日：2013-12-19
发明人： Hans Roth , Olaf Preissner , Christoph Reifenrath
IPC分类号： H04M3/00 , H04B7/00 , B60W50/10 , G02B27/01 , B60R11/02 , H04N9/31 , B60K35/00 , B60Q9/00 , H04M3/54 , H04M1/60 , H04W4/80 , H04N13/243 , H04N13/279 , H04N13/282 , B60K37/00 , G01C21/36 , H04W4/16 , G08G1/00 , G08G1/0962 , G06F3/01 , G06F3/0481 , H04N13/363 , H04W4/40 , H04N101/00
摘要： Embodiments are disclosed for systems for a vehicle. An example system for a vehicle includes a central unit and an input device,
wherein the central unit has a first interface for connecting to a first mobile device and a second interface for connecting to a second mobile device,
wherein the central unit is configured to assign the first mobile device to a driver and the second mobile device to a passenger in the vehicle,
wherein the central unit is configured to output information on a call directed to the first mobile device,
wherein the central unit is configured to detect an input by means of the input device during the outputting of information, and
wherein the central unit is configured, based on the detection of the input, to redirect the call to the second mobile device.-
公开(公告)号：US20210127013A1
公开(公告)日：2021-04-29
申请号：US16663005
申请日：2019-10-24
摘要： A method for using a system which enables a party to provide an in-call message to another party in an ongoing call includes receiving a first signal indicating that a first party in a call is inactive. The method further includes indicating to a second party in the call that the first party in the call is inactive. The method further includes receiving a recorded message from the second party in the call. The method further includes receiving a second signal indicating that the first party in the call is active. The method further includes providing, in response to receiving the second signal, the recorded message to the first party.
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公开(公告)号：US10978095B2
公开(公告)日：2021-04-13
申请号：US16181732
申请日：2018-11-06
摘要： Aspects of the present disclosure relate to controlling incoming calls. A call recording corresponding to at least a portion of a call between a receiver and a caller is received. A warning status of the call is verified according to a conversation pattern of the call recording. A warning structure is updated with call information based on the conversation pattern, the warning structure used for controlling future incoming calls.
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公开(公告)号：US10944862B1
公开(公告)日：2021-03-09
申请号：US16726762
申请日：2019-12-24
申请人： 8x8, Inc.
发明人： Mehdi Salour , Zhishen Liu , Oisin Glynn , Ona Stewart
摘要： Apparatus and methods are disclosed for client-based control of revising caller identifications (IDs) for communications between a private network and a public network. An apparatus including a communications provider server and processing circuit that communicates client-specific sets of data over an interface protocol. The telecommunications-providing server revises a caller ID for a VoIP call based on the client-specific sets of data, an identifier that corresponds to a requesting endpoint, and a geographic region determined from the call request. Further, the telecommunications-providing server connects the VoIP call by accessing and passing a provisioned VoIP number. The provisioned VoIP includes the revised caller ID which is a local number identified by the determined geographic region that the endpoint is located.
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公开(公告)号：US20210051232A1
公开(公告)日：2021-02-18
申请号：US16993499
申请日：2020-08-14
申请人： 3Good LLC
发明人： Binh Ly
摘要： A Landline Texting Engine associates a proxy telephone number with a select landline telephone number for forwarding incoming calls intended for the select landline telephone number to the proxy telephone number. The Landline Texting Engine intercepts a forwarded incoming call. The Landline Texting Engine detects incoming voice data in the forwarded incoming call. In response to detecting the incoming voice data, the Landline Texting Engine sends text data on behalf of the select landline telephone number from the proxy telephone number, the text data identified as being sent from the select landline telephone number.
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公开(公告)号：US10820255B2
公开(公告)日：2020-10-27
申请号：US15457474
申请日：2017-03-13
申请人： Tango Networks, Inc.
IPC分类号： H04W40/34 , H04W4/90 , H04L12/58 , H04M3/42 , H04W4/14 , H04M7/12 , H04W40/00 , H04M3/54 , H04W4/16 , H04W4/12 , H04M7/00 , H04W8/04 , H04W8/26 , H04W84/16 , H04W88/16
摘要： A system, method and computer-readable medium for allowing the use of an alternative numbering plan for delivering short messages to mobile subscribers using the public mobile telephone network is provided. Users of an enterprise or other closed networks as well as users that are not part of a closed network may send short messages destined to members of an enterprise or closed network from their mobile or other devices associated with their subscription using an alternative enterprise directory number, such as the office number, instead of the mobile number, such that the alternative number will be presented at the destination device as the originating number. The recipient may respond to the message by addressing the response to the enterprise or closed network number, and the response may be delivered to the originator's mobile or other device associated with their subscription.
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公开(公告)号：US10812653B1
公开(公告)日：2020-10-20
申请号：US16810472
申请日：2020-03-05
申请人： Fuze, Inc.
发明人： Lukasz Surazski , Julio Viera , Keith Johnson
摘要： Methods are provided for routing communications between different recipients at an entity having access to a shared communication log and using presence information. The methods include receiving a communication from a user to an entity by a primary recipient at a call center for the entity, obtaining identifying information for the user, storing a communication log regarding the communication of the user, identifying a current presence of a secondary recipient for the entity, transferring the communication from the primary recipient to the secondary recipient in response to the presence identification of the secondary recipient indicating the secondary recipient is accessible, updating the communication log with information regarding the transfer from the primary recipient to the secondary recipient, and providing the communication log to the secondary recipient during the communication between the first user and the primary recipient or secondary recipient.
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公开(公告)号：US10798239B2
公开(公告)日：2020-10-06
申请号：US16285136
申请日：2019-02-25
申请人： Apple Inc.
发明人： Keith W. Rauenbuehler , Nicholas M. Fraioli , Christopher S. Linn , John J. Iarocci , Keith Stattenfield
IPC分类号： H04M3/00 , H04M3/42 , H04L29/08 , H04W76/10 , H04W4/80 , H04M3/54 , H04W84/18 , H04M3/46 , H04W4/06 , H04W68/02 , H04W68/00 , H04W84/04 , H04W84/12 , H04W88/06
摘要： A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth® messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.
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40.发明申请公开(公告)号：US20200304637A1
公开(公告)日：2020-09-24
申请号：US16893980
申请日：2020-06-05
发明人： Senraj Soundar
摘要： A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on a prediction of availability of the agent to execute a communication attempt to communicate with the customer using a communication mode that requires the attendance of the agent.
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