Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
Abstract:
A system and method for the retrieval of electronic information, comprising a remote device for inputting information requests, and for receiving and displaying received information; a communication network for establishing a communication link between the remote device and an information network; a protocol stack for receiving and decoding information requests from the remote device; an RTP dispatcher for sending audio visual content to the protocol stack; a video encoder for encoding video content in a format suitable for display on the remote device; a DTMF decoder for determining what DTMF information was conveyed by the remote device; a rendering engine to render on the screen of the remote device possible matches to the data entries being made by the user, and to start delivering content to the user.
Abstract:
Methods for provisioning and initializing visual voicemail services on a mobile device, setting or changing a voicemail greeting for visual voicemail service, changing a password for accessing visual voicemail service, setting or changing a recorded name for a visual voicemail service, managing incoming voicemail messages for a visual voicemail system, managing a telephone user interface (TUI) for a visual voicemail system, managing multiple subscriber identify modules on a mobile device configured for visual voicemail service, and secure connections to a visual voicemail system are described herein. Corresponding systems are also described.
Abstract:
A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations:(a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system;(b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available;(c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system;(d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address;(e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party;(f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and(g) transform the audio messaging session into a session having a video channel or both audio and video channels.
Abstract:
A control device includes: a word storage unit that stores a plurality of words; an obtaining unit that obtains messages which are transmitted/received together with images between first and second communication terminals; a determination unit that determines whether any of the plurality of words stored in the storage unit is identical or similar to any of words included in the messages obtained by the obtaining unit; and a control unit that causes one or each of the first and second communication terminals to display either a camera image or a substitute image which is transmitted from the other of the first and second communication terminals, depending on a determination result of the determination unit, the substitute image being substitutable for the camera image.
Abstract:
A control device includes a display control unit that causes one of first and second communication terminals, to display one of a camera image and a substitute image substitutable for the camera image. The camera image or the substitute image being transmitted from the other communication terminals. A transmission unit is provided and transmits a requirement for switching the camera image or the substitute image which is presently displayed on to the other of the camera image and the substitute image. A reception unit receives a response to the requirement transmitted by the transmission unit, and a switching unit determines whether content of the response transmitted by the transmission unit to the requirement satisfies the requirement and causes the display control unit to switch the displayed images if necessary.
Abstract:
A control device comprises a first memory, a second memory, and a processor. The first memory is configured to store captured image data and alternative image data. The second memory is configured to store positional data in association with a communication terminal. The processor is configured to: retrieve from the second memory first positional data associated with a first communication terminal and second positional data associated with a second communication terminal; calculate a distance between a first position indicated by the first positional data and a second position indicated by the second positional data; and select image data to be sent to the first communication terminal from among captured image data or alternative image data, on the basis of the calculated distance, to allow the first communication terminal to display an image on the basis of the selected image data.
Abstract:
A method of setting up a video telephone call between a first video telephone terminal and a second video telephone terminal on a data network includes the steps of: establishing a telephone call over a telephone network between the first and second terminals; exchanging between the first and second terminals during the telephone call availability signals to seek availability to hold a video telephone call; if the availability is confirmed, releasing the telephone call; establishing respective telephone calls between each of the first and second terminals and a corresponding access server of the data network, for achieving connection of the first and second terminals to the data network; establishing a signalling exchange between the first and second terminals through a service center of the data network to achieve the set up of the video telephone call; and establishing a peer-to-peer video telephone call between the first and second terminals over the data network.
Abstract:
Conventional video call attempts encountering a device inoperable according to a desired capability will fail if the receiving device is unable to complete the call at the desired service level (i.e. video). In addition to frustrating the communication attempts between users, another issue is that resources consumed in the attempted but failed exchange are not recoverable, since the call never completed. Accordingly, configurations herein substantially overcome such shortcomings by providing a fallback mechanism that identifies a service level operable by both the initiating device and the receiving devoice, and completes the call at a lower service level operable by both devices. The disclosed approach allows a call to complete at an alternate service level (i.e. voice instead of video) rather than failing the call completely, resulting in a source of lost revenue to the service provider (operator).
Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.