公开(公告)号：US20170133036A1

公开(公告)日：2017-05-11

申请号：US14936855

申请日：2015-11-10

Applicant: Avaya Inc.

Inventor： Azaria Cohen ,  Tamar Barzuza

IPC: G10L21/0364 ,  G06T7/00 ,  G10L21/0356 ,  H04R3/00 ,  H04R29/00

CPC classification number: H04R29/005 ,  G06T7/33 ,  G06T7/73 ,  G06T2200/04 ,  H04M3/56 ,  H04N7/147 ,  H04N7/15 ,  H04R3/005 ,  H04R5/027 ,  H04R27/00 ,  H04R2430/20

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for steering a camera and enhancing audio captured by microphones at unspecified positions. In a particular embodiment, a method provides receiving audio captured by the plurality of microphones at a location and receiving video captured of a scene that includes the plurality of microphones captured by a first camera at a first camera position. The method further provides identifying the plurality of microphones in the scene and determining physical positions of the plurality of microphones at the location relative to the first camera position. The method then provides adjusting the audio based on the physical positions of the plurality of microphones.

公开(公告)号：US09648479B2

公开(公告)日：2017-05-09

申请号：US14584282

申请日：2014-12-29

Applicant: AVAYA INC.

Inventor： Paul Roller Michaelis ,  David S. Mohler ,  Jason H. Vick

IPC: H04W24/00 ,  H04W4/22 ,  H04W76/00 ,  H04W4/02 ,  H04W64/00 ,  H04W84/00 ,  H04W84/12

CPC classification number: H04W4/90 ,  H04W4/02 ,  H04W4/022 ,  H04W24/00 ,  H04W64/00 ,  H04W76/50 ,  H04W84/005 ,  H04W84/12

Abstract: Location information associated with a wireless access point is used to assist with emergency call routing. Additionally, the location information can be used to assist with determining where an emergency call is physically originating from. This location information is one or more of enterable, detectable and/or populated with the assistance of a location determining device, such as a GPS, associated with the wireless network. The location information can also be dynamic to account for mobile wireless access points, such as a mobile access point provided on public transportation. The location information is also associatable with an outbound communication, such as an emergency communication, with this location information usable to route the communication to an appropriate entity(ies).

公开(公告)号：US20170126495A1

公开(公告)日：2017-05-04

申请号：US15407166

申请日：2017-01-16

Applicant: Avaya Inc.

Inventor： John SELIGSON ,  Zenon KUC ,  John MEAD

IPC: H04L12/24 ,  H04L12/721 ,  H04W8/24 ,  H04L12/46

CPC classification number: H04L41/0809 ,  H04L12/4633 ,  H04L12/4679 ,  H04L12/6418 ,  H04L41/0806 ,  H04L41/082 ,  H04L45/12 ,  H04L45/66 ,  H04W8/24 ,  H04W60/04 ,  Y02D30/30

Abstract: Implementations relate to configuration of networks using client device access of a remote server. In some implementations, a method includes requesting a management server from an end device for shortest path bridging (SPB) configuration information for the end device to communicate on an SPB network, where the end device communicates with the management server over a non-SPB connection. The SPB configuration information is received from the management server, and the SPB configuration information is sent to an edge configuration device connected to the end device, where the SPB configuration information causes configuration of the edge configuration device to allow communication of the end device on the SPB network.

公开(公告)号：US20170118259A1

公开(公告)日：2017-04-27

申请号：US14923566

申请日：2015-10-27

Applicant: Avaya Inc.

Inventor： Jitendra Wadhwa ,  Suvarna Raju Madhey ,  Amol Navale ,  Sudhir Nivrutti Shelke ,  Sameer Gengane

IPC: H04L29/06 ,  G06F3/0484 ,  G06F17/30

CPC classification number: H04L65/403 ,  G06F3/04842 ,  G06F16/287 ,  G06F16/447

Abstract: Often it is desirable to present content (e.g., documents, websites, etc.) in a conference or meeting. Presenters may encounter relevant content at various times prior to the conference. Tracking content to be used in a presentation (e.g., conference, meeting, journal, etc.) is more easily facilitated by allowing a user to tag content and thereby associate the content with a conference. For example, a user may drag-and-drop a webpage to a calendar event associated with a conference or vice versa. When the conference occurs, the documents are presented or made available to the conference participants without requiring additional human action.

公开(公告)号：US09635061B2

公开(公告)日：2017-04-25

申请号：US13849516

申请日：2013-03-24

Applicant: Avaya Inc.

Inventor： Tony McCormack ,  Desmond Kirrane ,  Paul D'Arcy

IPC: G06F15/16 ,  H04L29/06

CPC classification number: H04L65/1006 ,  H04L65/1009 ,  H04L65/1069 ,  H04L65/1093 ,  H04L65/4038

Abstract: A conference handling system for an enterprise is provided. The conference handling system includes a status determining module for determining a status of a conference bridge. The conference handling system further includes a conferee routing module for routing a conferee into a session comprising an active session and a waiting session, based on the status of the conference bridge, the conferee routing module further determining a contextual status of the active session. The conference handling system further includes a conferee serving module for providing services to the conferee into the waiting session based on the contextual status of the active session. The conference handling system further includes a conferee inviting module for adding additional conferees with a specific profile in the waiting session and the active session based on absence of a conferee having a similar profile.

公开(公告)号：US20170111323A1

公开(公告)日：2017-04-20

申请号：US14884690

申请日：2015-10-15

Applicant: Avaya Inc.

Inventor： Vijaykumar V. Borkar ,  Saurabh Sule

IPC: H04L29/06 ,  H04L9/08 ,  H04L9/32

CPC classification number: H04L63/0281 ,  H04L9/0897 ,  H04L9/321 ,  H04L9/3263 ,  H04L63/0823 ,  H04L63/168 ,  H04L2209/76

Abstract: Methods, systems and computer readable media for a MiTM proxy that supports client authentication are described.

公开(公告)号：US09621282B2

公开(公告)日：2017-04-11

申请号：US14324442

申请日：2014-07-07

Applicant: Avaya Inc.

Inventor： Azaria Cohen ,  Ori Modai

IPC: H04L27/00 ,  H04B11/00 ,  H04B1/06

CPC classification number: H04B11/00 ,  H04B1/06

Abstract: Embodiments disclosed herein provide systems and methods for acoustically transferring information between systems. In a particular embodiment, a method provides identifying information for acoustic transfer and determining an amount of time corresponding to the information. The method further provides acoustically transmitting a signal at a first time and, upon the amount of time elapsing since the first time, acoustically transmitting the signal at a second time.

公开(公告)号：US20170099389A1

公开(公告)日：2017-04-06

申请号：US14873459

申请日：2015-10-02

Applicant: Avaya Inc.

Inventor： Jibin George

IPC: H04M3/46 ,  H04W4/16 ,  H04W4/06

CPC classification number: H04M3/465 ,  H04M3/42042 ,  H04M3/42195 ,  H04M2203/2044 ,  H04W4/06 ,  H04W4/16

Abstract: Individuals often place calls on behalf of a group or collection of individuals. As provided herein, a caller may access or establish a group number to be presented to a callee. The callee then receives the call, such as by answering, caller identifier display, etc., and may wish to return the call. The callee then places a call to the group, rather than the individual who placed the call, which is then routed to members of the group. Any member of the group may then answer the call, thus avoiding issues associated with the originating caller being unavailable when any member of the group could address the purpose of the call. Additionally, status information may be automatically provided to allow group members to receive activity notification for calls to and/or from the group. For example, an indication that a call to an individual was placed on behalf of the group and, optionally, the status (e.g., answered, voicemail, etc.) of the call.

公开(公告)号：US09591134B2

公开(公告)日：2017-03-07

申请号：US14278690

申请日：2014-05-15

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Robert C. Steiner ,  John McGreevy ,  Tony McCormack

IPC: H04M3/51 ,  G06F17/30 ,  G06Q10/06

CPC classification number: H04M3/51 ,  G06F17/3053 ,  G06F17/30864 ,  G06Q10/063114 ,  H04M3/5175 ,  H04M3/5183

Abstract: A method and system for determining occupancy of an agent in a multimodal contact center are provided. The method includes monitoring, by a processor, a plurality of multimodal contacts simultaneously handled by an agent. For each contact of the plurality of multimodal contacts, a media capability of a contact may be determined and one or more parameters based on the media capability and the agent may be determined. A multimodal occupancy score for the agent based on the one or more parameters for each of the plurality of multimodal contacts.

Abstract translation: 提供一种用于确定多模式联络中心中的代理人的占用的方法和系统。 该方法包括由处理器监视由代理同时处理的多个多模式联系人。 对于多个多模式触点的每个触点，可以确定触点的媒体能力，并且可以确定基于媒体能力和代理的一个或多个参数。 基于用于多个多模式接触中的每一个的一个或多个参数的代理的多式联运占用得分。

公开(公告)号：US09591108B2

公开(公告)日：2017-03-07

申请号：US13971457

申请日：2013-08-20

Applicant: Avaya Inc.

Inventor： Jean Meloche

IPC: G06F15/16 ,  H04L29/14 ,  H04L29/06

CPC classification number: H04L69/40 ,  H04L69/165

Abstract: A communication session is established between a first communication endpoint and a second communication endpoint. A determination of a network condition is made, such as determining a type of network impairment. In response to determining the network condition, a message is sent to the second communication endpoint that requests the second communication endpoint to change a process for sending packets in the communication session. The process for changing packets can include: having the second communication endpoint send the same packets in the communication session at least twice; having the second communication endpoint use a different packet priority value for the communication session; having the second communication endpoint switch from a connection oriented protocol to a connectionless protocol for the communication session; and having the second communication endpoint switch from the connectionless protocol to the connection oriented protocol for the communication session.

Abstract translation: 在第一通信端点和第二通信端点之间建立通信会话。 确定网络状况，例如确定网络损伤的类型。 响应于确定网络条件，将消息发送到第二通信端点，其请求第二通信端点改变在通信会话中发送分组的过程。 改变分组的过程可以包括：使第二通信端点在通信会话中发送相同的分组至少两次; 具有第二通信端点对通信会话使用不同的分组优先级值; 使第二通信端点从面向连接的协议切换到用于通信会话的无连接协议; 并且使第二通信端点从无连接协议切换到用于通信会话的面向连接的协议。