公开(公告)号：US20160299647A1

公开(公告)日：2016-10-13

申请号：US14681449

申请日：2015-04-08

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Ron Gagnier ,  Justin Baltazor ,  Tim Rahrer ,  Marcel Naegelkraemer

IPC: G06F3/0483 ,  G06F3/0488 ,  H04W4/16 ,  G06F3/0485 ,  H04M1/725 ,  G06F3/0484 ,  G06F3/0482

CPC classification number: G06F3/0483 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0485 ,  G06F3/04883 ,  G06F2203/04803 ,  H04M1/72583 ,  H04M2250/62 ,  H04W4/16

Abstract: Mechanisms are provided herein which accommodate the handling of multiple communication sessions on a communication platform using an active call view display. In particular, when a single and/or multiple calls are connected with a communication platform, a user interface can provide a dynamic active call view with call stack and feature attributes for simple management and control of the one or more calls. The multiple calls can be managed independently and a manner most productive with a user while improving user experience.

Abstract translation: 本文提供了适用于使用主动呼叫视图显示在通信平台上处理多个通信会话的机制。 特别地，当单个和/或多个呼叫与通信平台连接时，用户界面可以提供具有呼叫栈和特征属性的动态主动呼叫视图，以便简单地管理和控制一个或多个呼叫。 可以独立地管理多个呼叫，并且在改善用户体验的同时提高用户效率。

公开(公告)号：US20160292204A1

公开(公告)日：2016-10-06

申请号：US14672478

申请日：2015-03-30

Applicant: AVAYA INC.

Inventor： Reinhard Klemm ,  Valentine C. Matula ,  David Skiba

IPC: G06F17/30

CPC classification number: G06F16/3329 ,  G06F16/355

Abstract: At least one social media channel includes a plurality of user messages, which are accessible via a communication network. At least some of the stored messages are retrieved from the at least one social media channel via the communication network, and a collection of frequently asked questions (FAQ) is generated or updated by analyzing the retrieved messages to form a plurality of topical issue clusters. Each topical issue cluster is associated with at least one topic parameter from among a plurality of topic parameters, each topic parameter relates to at least one of use, installation or maintenance of a product or service, and each topical issue cluster includes at least one issue identified by a community of users and at least one resolution of the issue identified by the community of users. The generated or updated FAQ is uploaded to a storage location accessible to the community of users.

Abstract translation: 至少一个社交媒体频道包括可经由通信网络访问的多个用户消息。 经由通信网络从至少一个社交媒体频道检索至少一些所存储的消息，并通过分析所检索的消息来形成或更新常见问题（FAQ）的集合，以形成多个局部问题集群。 每个主题问题集群与多个主题参数中的至少一个主题参数相关联，每个主题参数与产品或服务的使用，安装或维护中的至少一个有关，并且每个主题问题集群包括至少一个问题 由用户社区确定，并至少解决了用户社区确定的问题。 生成或更新的FAQ被上传到用户社区可访问的存储位置。

公开(公告)号：US09456075B2

公开(公告)日：2016-09-27

申请号：US14512622

申请日：2014-10-13

Applicant: Avaya Inc.

Inventor： Keith Ponting ,  David Skiba ,  Valentine C. Matula

IPC: G10L15/00 ,  G10L15/06 ,  G10L19/12 ,  G10L21/00 ,  H04M3/22 ,  H04M3/51 ,  H04M3/36

CPC classification number: H04M3/2227 ,  H04L65/403 ,  H04L65/80 ,  H04M3/2209 ,  H04M3/36 ,  H04M3/5175 ,  H04M7/0072 ,  H04M7/1205 ,  H04M2203/404 ,  H04M2203/406

Abstract: In order to detect a specific codec sequence being used, a signal that is based on a codec sequence is analyzed. The signal is analyzed to determine if there is a pattern in the signal. A pattern of a codec sequence can be a unique pattern of frames, frequencies and/or frequency ranges that are generated based on a specific codec sequence. The pattern is compared to one or more previously stored patterns of codec sequences to see if there is a match. If there is a match, an event is generated. For example, if a known codec sequence that has a poor signal quality is determined to be in use for a voice call, the parties may be notified that the call is likely to be a low quality voice call.

Abstract translation: 为了检测正在使用的特定编解码器序列，分析基于编解码器序列的信号。 分析信号以确定信号中是否存在图案。 编解码器序列的模式可以是基于特定编解码器序列生成的帧，频率和/或频率范围的唯一模式。 将该模式与一个或多个先前存储的编解码器序列的模式进行比较，以查看是否存在匹配。 如果有匹配，则会生成事件。 例如，如果确定具有差的信号质量的已知编解码器序列正在用于语音呼叫，则可以通知各方该呼叫可能是低质量语音呼叫。

公开(公告)号：US20160269521A1

公开(公告)日：2016-09-15

申请号：US14727565

申请日：2015-06-01

Applicant: Avaya Inc.

Inventor： Harsh V. Mendiratta ,  Tibor Lukac ,  Puneet Kumar ,  Srinivasan Narayanan

IPC: H04M1/57 ,  H04M3/42

CPC classification number: H04L41/18 ,  H04L63/083 ,  H04L63/10 ,  H04M3/42042 ,  H04M3/42212 ,  H04M3/42263 ,  H04M3/54 ,  H04M2250/60

Abstract: A communication processor receives a call request to establish a communication session from a first communication endpoint to a second communication endpoint. The communication processor changes the intent of the call request. For example, the call request can be changed by automatically forwarding the call request, automatically forking the call request, automatically rejecting the call request based on the second communication endpoint being busy, and/or changing a first type of medium of the communication session to a second type of medium of the communication session. A call log manager conveys status information regarding the changed intent of the call to a call log of the second communication endpoint based on changing the intent of the call request.

Abstract translation: 通信处理器接收呼叫请求以建立从第一通信端点到第二通信端点的通信会话。 通信处理器改变呼叫请求的意图。 例如，可以通过自动转发呼叫请求，自动转发呼叫请求，基于第二通信端点正忙于自动拒绝呼叫请求和/或将通信会话的第一类型的媒体改变为 通信会话的第二种介质。 呼叫记录管理器基于改变呼叫请求的意图来传送关于呼叫对第二通信端点的呼叫日志的改变的意图的状态信息。

公开(公告)号：US20160269449A1

公开(公告)日：2016-09-15

申请号：US14657039

申请日：2015-03-13

Applicant: Avaya Inc.

Inventor： Ori Modai ,  Eitan Bremler ,  Vincent Chavy ,  David Bundy

IPC: H04L29/06

CPC classification number: H04L65/1083 ,  H04L12/1818 ,  H04L12/1822 ,  H04L65/4038

Abstract: Disclosed herein are systems, methods, and software to generate automated meeting permissions based on properties associated with a meeting. In an implementation, a method of operating a meeting publishing system to generate meeting publishing permissions includes identifying a request to record a meeting between a plurality of participants. The method further includes determining meeting properties associated with the meeting, generating permission for accessing a recording of the meeting based on the meeting properties, and initiation a recording system to provide the recording of the meeting based on the permissions.

Abstract translation: 本文公开的是基于与会议相关联的属性生成自动会议许可的系统，方法和软件。 在实现中，操作会议发布系统以生成会议发布许可的方法包括标识在多个参与者之间记录会议的请求。 该方法还包括确定与会议相关联的会议属性，基于会议属性生成访问会议记录的许可，以及启动记录系统以基于许可提供会议记录。

公开(公告)号：US09444643B2

公开(公告)日：2016-09-13

申请号：US13628108

申请日：2012-09-27

Applicant: Avaya, Inc.

Inventor： Debin Zhang ,  Vijay Mulamalla ,  Lava Lavu

IPC: H04L12/46 ,  H04L12/18

CPC classification number: H04L12/4641 ,  H04L12/189

Abstract: A method, apparatus and computer program product for providing IP multicast over split plane wireless LAN. An access tunnel (AT) is defined as an IP multicast interface at a first network device. The AT is capable of communicating with a second network device that is an Internet Protocol (IP) multicast receiver, wherein a local Virtual Local Area Network (VLAN) the first device serves the second network device's mobility VLAN. The first network device sends a query to the second network device over the AT and receiving, in response to the sending the query, a report. A data structure is built defining a multicast group membership from the report, and multicast data is forwarded in accordance with the data structure.

Abstract translation: 一种用于在分裂平面无线LAN上提供IP多播的方法，装置和计算机程序产品。 接入隧道（AT）被定义为第一网络设备的IP组播接口。 AT能够与作为互联网协议（IP）组播接收机的第二网络设备通信，其中第一设备的本地虚拟局域网（VLAN）服务于第二网络设备的移动性VLAN。 第一网络设备通过AT向第二网络设备发送查询，并且响应于发送查询而接收报告。 构建数据结构，从报告中定义多播组成员身份，并根据数据结构转发组播数据。

公开(公告)号：US09438509B2

公开(公告)日：2016-09-06

申请号：US13931762

申请日：2013-06-28

Applicant: Avaya Inc.

Inventor： Deepak Ramesh ,  Luigi Simonetti

IPC: H04L12/721 ,  H04L12/741

CPC classification number: H04L45/12 ,  H04L45/66 ,  H04L45/74

Abstract: Methods, systems and computer readable media for default gateway redundancy support across SPB networks are described. In some implementations, the method can include enabling peer network information exchange on a per-network basis between a plurality of switches in a network and advertising a first address and a second address from each switch in the plurality of switches to the other switches. The method can also include storing, at each switch, the first address and the second address received from the other switches in the plurality of switches. The method can further include routing, at a first switch, traffic for a second switch when the first switch detects that the traffic can be routed more efficiently without being sent to the second switch.

Abstract translation: 描述了用于跨SPB网络的默认网关冗余支持的方法，系统和计算机可读介质。 在一些实现中，该方法可以包括在网络中的多个交换机之间的每个网络基础上启用对等网络信息交换，并且将多个交换机中的每个交换机的第一地址和第二地址从第一地址和第二地址广播到其他交换机。 该方法还可以包括在每个交换机处存储从多个交换机中的其他交换机接收的第一地址和第二地址。 该方法还可以包括当第一交换机检测到可以更有效地路由业务而不被发送到第二交换机时，在第一交换机处路由用于第二交换机的业务。

公开(公告)号：US20160255382A1

公开(公告)日：2016-09-01

申请号：US15153986

申请日：2016-05-13

Applicant: Avaya Inc.

Inventor： Bengi Karacali-Akyamac

IPC: H04N21/24 ,  H04N21/647 ,  H04N21/4788 ,  H04N21/63 ,  H04N21/234 ,  H04N21/439

CPC classification number: H04N21/24 ,  H04N21/23418 ,  H04N21/4394 ,  H04N21/4788 ,  H04N21/632 ,  H04N21/64738

Abstract: System and method to calculate video frame delay in a video stream received by a telecommunications endpoint, the method including: locating reference features characteristic of content in the received video stream; calculating, by use of a processor, reduced reference features from the located reference features; receiving reduced reference features of a transmitted video stream, the transmitted video stream corresponding to the received video stream; calculating, by use of a processor, a received trajectory of the reduced reference features from the received video stream; calculating, by use of a processor, a transmitted trajectory of the reduced reference features from the transmitted video stream; and calculating, by use of a processor, video frame delay as a time shift between the received trajectory and the transmitted trajectory.

Abstract translation: 用于计算由电信端点接收的视频流中的视频帧延迟的系统和方法，所述方法包括：定位所接收的视频流中的内容特征的参考特征; 通过使用处理器来计算来自定位的参考特征的缩小的参考特征; 接收所发送的视频流的减少的参考特征，对应于所接收的视频流的所发送的视频流; 通过使用处理器从所接收的视频流中计算缩小参考特征的接收轨迹; 通过使用处理器从所传输的视频流中计算所简化的参考特征的传输轨迹; 以及通过使用处理器计算视频帧延迟作为所接收的轨迹和所发送的轨迹之间的时间偏移。

公开(公告)号：US09426021B2

公开(公告)日：2016-08-23

申请号：US13926963

申请日：2013-06-25

Applicant: Avaya Inc.

Inventor： Harsh V. Mendiratta ,  Chandra Ravipati ,  Christopher D. Baldwin ,  Rickie E. Meis ,  Mark T. Rolfs

IPC: G06F11/07 ,  H04L12/24 ,  G06F11/20

CPC classification number: H04L41/0668 ,  G06F11/2002

Abstract: An initial request is received to establish a communication session. The initial request contains a communication address of a first communication device. A communication server detects that the communication session cannot be established across a primary network. In response, the initial request is repurposed by changing the first communication address to a second communication address. The changed request is sent to a communication system, which adds a field to the changed request that indicates that the changed request is to be sent via a secondary network. The changed request is sent with the field to the communication server. The changed request with the second communication address is sent to a gateway to establish the communication session across a secondary network. A portion of the communication session is established using the second communication address. The first communication address is sent in the portion of the communication session using Dual-Tone-Multi-Frequency (DTMF).

Abstract translation: 接收初始请求以建立通信会话。 初始请求包含第一通信设备的通信地址。 通信服务器检测到无法通过主网络建立通信会话。 作为响应，通过将第一通信地址改变为第二通信地址来重新初始化请求。 改变的请求被发送到通信系统，该通信系统向改变的请求添加一个字段，指示改变的请求将通过辅助网络发送。 更改的请求将与该字段一起发送到通信服务器。 具有第二通信地址的改变的请求被发送到网关以建立跨越次级网络的通信会话。 使用第二通信地址建立通信会话的一部分。 第一通信地址在通信会话的部分使用双音多频（DTMF）发送。

公开(公告)号：US20160226947A1

公开(公告)日：2016-08-04

申请号：US15014299

申请日：2016-02-03

Applicant: Avaya Inc.

Inventor： Li Li ,  Wu Chou

IPC: H04L29/08

CPC classification number: H04L67/02 ,  H04L63/0407 ,  H04L67/16 ,  H04W4/025 ,  H04W4/12 ,  H04W12/02

Abstract: Method to transport HTTP over XMPP, including: forming a first two-level URI template to identify web resources accessible by use of HTTP in an XMPP network, wherein a first level is XMPP-formatted and a second level is HTTP-formatted; binding HTTP to XMPP and stanzas; transmitting the HTTP messages in those stanzas; receiving HTTP messages in those stanzas; and a XMPP mechanism to discover if an XMPP entity supports transporting HTTP over XMPP.

Abstract translation: 通过XMPP传输HTTP的方法，包括：形成第一个两级URI模板，以识别在XMPP网络中使用HTTP可访问的Web资源，其中第一级为XMPP格式，第二级为HTTP格式; 将HTTP绑定到XMPP 和 stanzas; 在这些节中传输HTTP消息; 在这些节中接收HTTP消息; 以及一个XMPP机制来发现XMPP实体是否支持通过XMPP传输HTTP。