Abstract:
Methods and systems for monitoring and controlling a service level agreement are disclosed. A disclosed embodiment comprises a cloud platform hosting at least one application associated with at least one service level agreement, a monitoring module for collecting at least one metric relating to an application hosted on the cloud platform and terms of a service level agreement associated with each of the one or more metrics, and monitoring the metric collected against a service level objective in the service level agreement. The system may additionally comprise a controlling module for mapping a service level objective to a predefined operation rule, identifying one or more actions to be taken in accordance with the rule, assigning a priority to the one or more actions identified in accordance with the rule; and performing the one or more actions in accordance with the assigned priority of each of the one or more actions.
Abstract:
Systems, methods, and computer-readable code for processing queries for XML twigs using bottom-up processing include: receiving, by a computing device, a query XML twig including at least one sub-twig; determining whether an element in an XML tree is a root element of at least one sub-twig of the query XML twig, evaluating an arbitrary Boolean operation in the at least one sub-twig; populating a logic block if the element is a root element of the at least one sub-twig; inserting the element into an appropriate stack of a hierarchical stack if the element is not a root element of the at least one sub-twig; evaluating whether the element contributes to finding results of the query; discarding the element if the element does not contribute to finding results of the query; and determining whether the element is the root of the query XML twig.
Abstract:
A computer implemented method is disclosed, the method including but not limited to detecting an event of interest in video conference data for a plurality of video conference participants and notifying an end user of the event of interest. A computer readable medium is also disclosed for containing a computer program for performing the method. A computer implemented method is also disclosed for receiving at an end user device, a notification of an event of interest in a video teleconference, the method including but not limited to receiving at an end user device from a notification indicating a detection of the event of interest in video conference data from the video teleconference for a plurality of video conference participants; and sending data from the end user device to the server requesting a transcription of comments from the speaker in video teleconference.
Abstract:
In one embodiment, an initialization script including instructions to define a value of a parameter at a cloned virtual machine instance is generated and stored at a virtual disk of a source virtual machine instance. The value of the parameter at the cloned virtual machine instance is different from the value of the parameter at the source virtual machine instance. An image of the virtual disk is then sent to a virtual machine module. The cloned virtual machine instance is instantiated at the virtual machine module based on the image of the virtual disk.
Abstract:
Systems and methods are disclosed herein to automatically replicate and migrate live virtual machine image (VM) files from a primary VM computing device to secondary VM computing devices. The operating parameters (e.g., cost of operation, power consumption, etc.) of a number of secondary VM computing devices are analyzed. Replicas of the primary VM image is stored in the secondary VM devices with operating parameters that meet limiting parameters defined in an SLA. The primary VM image is indexed by its constituent data blocks in an active index, which is compared against a stale index of data blocks. A comparison of the indices will indicate when new data is added to the VM image. The new data is used to update the replicas. Migration is performed by copying the primary VM image or awakening a hibernated secondary VM image replica, and hibernating the current primary VM image.
Abstract:
A mechanism for facilitating customer interactions within a customer service environment provides prompt and accurate answers to customer questions. A smart chat facility for use in a customer service environment to predict a customer problem examines a customer chat transcript to identify customer statements that set forth a customer issue and, responsive to this, can route the customer to an agent, an appropriate FAQ, or can implement a problem specific widget in the customer UI. Customer queries are matched with most correct responses and accumulated knowledge is used to predict a best response to future customer queries. The iterative system thus learns from each customer interaction and can adapt to customer responses over time to improve the accuracy of problem prediction.
Abstract:
Managing power expenditures for hosting computer applications. A smart meter can receive electricity pricing information for a data center or other group of computing resources that host computer applications, such as a cloud computing environment. An application manager to determine how much electricity can be saved by operating the applications at a reduced performance level without compromising performance metrics for the applications. A site broker can determine how to sequence the performance levels of the applications to meet an electricity usage budget or to otherwise reduce electricity consumption or costs, for example during a peak load time period. The site broker can also select one or more applications to migrate to another cloud to meet the electricity usage budget or to reduce electricity consumption or costs. A hybrid cloud broker can interact with the site broker to migrate the selected application(s) to another cloud.
Abstract:
Systems and methods for information storage replication are presented. In one embodiment, a namespace conversion process is performed. Node information regarding a file systems operation change is received. A changed node to pathname object conversion process is performed. An unchanged node to pathname object conversion process is performed. In one exemplary implementation, the changed node to pathname object conversion process and the unchanged node to pathname object conversion process utilize data structures that return the object indications and parent node indications. An object indication is inserted in a pathname.
Abstract:
The present invention relates to novel morpholine, oxazapane and piperidine derivatives that act as ligands for CC chemokine receptors, such as CCR1. The invention also relates to methods of preparing the compounds, compositions containing the compounds, and to methods of treatment using the compounds.
Abstract:
A method for disseminating Early Warning Messages (EWMs) to subscriber terminals by an Early Warning Unit (EWU) in a mobile communication network is provided. The method comprises identifying at least one base station in a first region and sending a trigger signal to the identified base station for initiating the dissemination of the EWMs. The method further comprises sending an invitation request to one or more peer base stations in a second region and receiving subscriber details from one or more base stations. The method furthermore comprises selectively disseminating the EWMs to the one or more subscriber terminals based on location details of the subscriber terminals using a grid computing architecture. The grid computing architecture facilitates parallel dissemination of the EWMs to the one or more subscriber terminals by splitting the subscriber details into one or more data fragments.