Usability in information retrieval systems

    公开(公告)号:US12032613B2

    公开(公告)日:2024-07-09

    申请号:US17373294

    申请日:2021-07-12

    申请人: BASF SE

    摘要: In order to facilitate a search and identification of documents, an information retrieval system is provided for performing a search on a corpus of data objects. The information retrieval system comprises a device and a database. The database is configured to store at least one syntactic search index data structure and at least one semantic search index data structure. The syntactic search index data structure is configured to index and store in the database a plurality of terms from the corpus of data objects along with syntactic annotations indicating syntactic information. The at least one semantic search index data structure is configured to index and store in the database the plurality of terms from the corpus of data objects along with semantic annotations indicating semantic information. The device comprises an input unit, a processing unit, and an output unit. The input unit is configured to receive a syntactic query and a semantic query. The processing unit is configured to match the syntactic query against the syntactic search index data structure to obtain a first set of data objects, each of which has a set of terms that are syntactically related to the syntactic query. The processing is configured to match the semantic query against The at least one semantic search index data structure to obtain second set of the data objects, each of which has a set of terms that are semantically related to the semantic query, wherein the second set of data objects is a sub-set of the first set of the data objects. The output unit is configured to output information of the second set of data objects.

    Knowledge-Guided System for Automated Event Monitoring

    公开(公告)号:US20240211778A1

    公开(公告)日:2024-06-27

    申请号:US18601867

    申请日:2024-03-11

    申请人: SAP SE

    摘要: Automated event monitoring is performed utilizing a Knowledge Graph (KG) constructed by grouping and consolidation of a variety of log Entry Types. A log entry is received by a knowledge graph parser (Kg parser). That parser finds contiguous sub-strings in a log entry that have a parameterized basic-format. The parser figures out which basic-formats are present, where, and with which parameters. Given a sub-string, its basic-format and its parameters, the parser can correctly parse the sub-string to components (e.g., keys and values if a key-value format; fields if a structured format). A result of the parsing is an entity type tree structure. Next, a grouping and consolidation capability functions to modify the KG to incorporate an incoming new entry type structure. The KG may be consumed by a user (e.g., visualization; querying), and may provide an artifact to an event monitoring system to automatically trigger certain actions (e.g., alerts).

    Data processing method and pronoun resolution neural network training method

    公开(公告)号:US11983493B2

    公开(公告)日:2024-05-14

    申请号:US17339933

    申请日:2021-06-04

    摘要: A data processing method includes: obtaining a to-be-detected text, and determining a context word set and a candidate substitute word set corresponding to a to-be-detected word in the to-be-detected text to be inputted into a pronoun resolution neural network for feature extraction; performing positive-example iteration processing and negative-example iteration processing on the features corresponding to the context word set and the candidate substitute word set, to obtain a positive-example feature vector length and a negative-example feature vector length, and calculating a substitute probability corresponding to each candidate substitute word in the candidate substitute word set according to the positive-example feature vector length and the negative-example feature vector length; determining a target substitute word according to the substitute probability corresponding to the each candidate substitute word; and inserting the target substitute word into the to-be-detected text according to a position corresponding to the to-be-detected word, to obtain a target text.

    Method and system for automating support services

    公开(公告)号:US11972215B2

    公开(公告)日:2024-04-30

    申请号:US16950289

    申请日:2020-11-17

    摘要: A method for providing automated support services by utilizing artificial intelligence is disclosed. The method includes receiving, via a graphical user interface, a request from a user; parsing, by using syntax analysis, the request; identifying, from the parsed request, a factor by using a model such as a machine learning model, the factor including a request context and a request sentiment; associating the request with a category corresponding to the factor; determining, by using the model, whether the request can be automatically resolved based on the factor and the category; and initiating at least one action based on a result of the determining.