公开(公告)号：US07457287B1

公开(公告)日：2008-11-25

申请号：US10039157

申请日：2001-12-31

Applicant: Shmuel Shaffer ,  Arijit Mukherji ,  Labhesh Patel ,  John F. Wakerly

Inventor： Shmuel Shaffer ,  Arijit Mukherji ,  Labhesh Patel ,  John F. Wakerly

IPC: H04L12/56

CPC classification number: H04L47/822 ,  H04L47/2416 ,  H04L47/245 ,  H04L47/2458 ,  H04L47/70 ,  H04L47/745 ,  H04L47/765 ,  H04L47/801 ,  H04L47/805 ,  H04L47/821

Abstract: A method and system for providing destination-based call priority includes receiving a request to establish a connection to a dialed number. A priority for the connection is determined based on the dialed number. The connection is established based on the priority.

Abstract translation: 一种用于提供基于目的地呼叫优先级的方法和系统包括：接收建立与拨号号码的连接的请求。 连接的优先级根据拨打的号码确定。 连接基于优先级建立。

公开(公告)号：US20080063181A1

公开(公告)日：2008-03-13

申请号：US11466380

申请日：2006-08-22

Applicant: Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M1/00

CPC classification number: H04M3/42 ,  H04M1/6505 ,  H04M1/654 ,  H04M1/663 ,  H04M3/53 ,  H04M2203/25 ,  H04M2203/654

Abstract: A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.

Abstract translation: 描述响应传入语音呼叫的系统和方法。 该方法可以包括在语音通信设备处接收来话呼叫，经由语音通信设备监视用户输入并响应于用户输入生成用户控制信号。 用户控制信号可以标识出与来电相关联的铃声功能的终止至少被延迟。 此外，描述了处理对语音通信设备的语音呼叫的系统和方法。 该方法可以包括将语音呼叫传送到语音通信设备，并且响应于用户输入从语音通信设备接收用户控制信号。 响应于用户控制信号，振铃功能的终止可能至少被延迟。 本发明扩展到处理对语音通信设备的语音呼叫的设备。

公开(公告)号：US20070280468A1

公开(公告)日：2007-12-06

申请号：US11444851

申请日：2006-05-31

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khouri ,  Shmuel Shaffer

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5236 ,  H04M3/5238

Abstract: A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。 该系统包括ACD和与ACD耦合的售票机。 售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US07287692B1

公开(公告)日：2007-10-30

申请号：US10902614

申请日：2004-07-28

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC: G06K5/00

CPC classification number: G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

Abstract: A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

Abstract translation: 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US20070250581A1

公开(公告)日：2007-10-25

申请号：US11408696

申请日：2006-04-20

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri ,  Shmuel Shaffer

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/04 ,  H04L51/24

Abstract: In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.

Abstract translation: 在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。 可以跨多个通信模式执行对未经检查的消息的检查。 如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。 然后，用户可以在联系联系人之前选择检查未检查的消息。

公开(公告)号：US07274291B2

公开(公告)日：2007-09-25

申请号：US11097056

申请日：2005-04-01

Applicant: Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Labhesh Patel ,  Joseph Khouri

IPC: G08B1/08

CPC classification number: G06K17/0022 ,  G06K2017/0051 ,  G06Q10/08 ,  G06Q10/087 ,  G06Q50/30

Abstract: Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.

Abstract translation: 公开了主动或动态RFID标签，其主动地提供关于特定项目的当前状态信息，以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时，RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中，有源RFID标签位于系统内的一个或多个部件的旁边，使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下，每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此，当组件的相应的有源RFID标签中的一个没有发送其RFID信息时，RFID读取器可以知道何时系统具有故障组件。 在该第一实现中，有源RFID基于其组件的状态来传输或不发送。 在第二实施例中，动态RFID与特定组件，组件或系统集合相关联，并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此，动态RFID基于其组件或系统的不同状态提供不同的传输频率。

公开(公告)号：US20070160054A1

公开(公告)日：2007-07-12

申请号：US11330727

申请日：2006-01-11

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann ,  Joseph Khouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann ,  Joseph Khouri

IPC: H04L12/56 ,  H04J3/14

CPC classification number: H04M3/5175 ,  H04M3/523 ,  H04M3/5231

Abstract: A method for receiving feedback at a call center includes receiving a call from a caller for connection with one of a plurality of agents and distributing the call to a first agent of the plurality of agents. The method includes initiating a first communication session with the caller and the first agent to handle the call. The method also includes initiating a second communication session with the caller. The second communication session comprises a feedback session parallel to the first communication session. The method also includes receiving from the caller feedback relating to the first communication session between the caller and the first agent.

Abstract translation: 一种用于在呼叫中心接收反馈的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将该呼叫分发给多个代理的第一代理。 该方法包括发起与呼叫者和第一代理进行第一通信会话以处理呼叫。 该方法还包括发起与呼叫者的第二通信会话。 第二通信会话包括与第一通信会话并行的反馈会话。 该方法还包括从呼叫者接收与呼叫者和第一代理之间的第一通信会话相关的反馈。

公开(公告)号：US20070115348A1

公开(公告)日：2007-05-24

申请号：US11260057

申请日：2005-10-27

Applicant: Martin Eppel ,  Aaron Tong ,  Mukul Jain ,  Labhesh Patel

Inventor： Martin Eppel ,  Aaron Tong ,  Mukul Jain ,  Labhesh Patel

IPC: H04N7/14 ,  H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1818 ,  H04L29/06027 ,  H04L65/403 ,  H04M3/565

Abstract: A method and a system for automatic scheduling of a conference in a network are provided. A conference is scheduled and organized, based on agenda and conference session parameters. The conference is scheduled on the basis of the signal received by the user input device, specifying the state of the conference sessions. Sessions are modified on the basis of the alerts generated. The participants of the conference are automatically informed about the modification of the sessions.

Abstract translation: 提供了一种用于网络中的会议的自动调度的方法和系统。 根据议程和会议参数安排和组织会议。 会议是根据用户输入设备接收到的信号进行安排的，指定会议状态。 会话根据生成的警报进行修改。 会议的参与者将自动通知会议的修改。

公开(公告)号：US07178729B2

公开(公告)日：2007-02-20

申请号：US11067279

申请日：2005-02-25

Applicant: Daniel Shaffer ,  Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sharkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Daniel Shaffer ,  Shmuel Shaffer ,  Labhesh Patel ,  Gebran Chahrouri ,  Shantanu Sharkar ,  Bruce Moon ,  Joseph Khouri

IPC: G06F19/00

CPC classification number: G06Q10/087 ,  G06K2017/009

Abstract: The present invention includes methods and devices for providing safeguards to the access of certain substances. Some implementations provide alerts and/or other appropriate actions when substances are subject to spoilage or expiration. Some implementations provide responses to potentially dangerous combinations of substances. Other aspects of the invention involve determining the allergies of a user and providing a warning when allergens are, or recently have been, present. One preferred embodiment provides a smart medicine cabinet for helping to provide medication safely to a patient and to provide other related services.

Abstract translation: 本发明包括用于为某些物质的进入提供保护的方法和装置。 当物质受到腐败或过期时，一些实施方案提供警报和/或其他适当的动作。 一些实施方案提供对潜在危险的物质组合的响应。 本发明的其它方面涉及确定使用者的过敏症并且当过敏原或最近已存在时提供警告。 一个优选实施例提供了一种用于帮助向患者安全地提供药物并提供其他相关服务的智能医药柜。

公开(公告)号：US20070036131A1

公开(公告)日：2007-02-15

申请号：US11184109

申请日：2005-07-18

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel ,  Aaron Tong ,  Martin Eppel

IPC: H04M3/00 ,  H04L12/66

CPC classification number: H04M3/523

Abstract: A method for handling calls at an automatic call distributor includes receiving from a first caller a first call for distribution to one of a plurality of agents and receiving from the first caller a first request associated with the first call. The method includes linking the first request to one or more additional requests associated with one or more additional calls from one or more additional callers. The method also includes distributing for handling to a first agent of the plurality of agents the first call and the one or more additional calls associated with the one or more additional requests linked to the first request.

Abstract translation: 一种用于在自动呼叫分配器处理呼叫的方法包括从第一呼叫者接收第一呼叫以分发给多个代理之一，并从第一呼叫者接收与第一呼叫相关联的第一请求。 该方法包括将第一请求链接到与一个或多个附加呼叫者的一个或多个附加呼叫相关联的一个或多个附加请求。 该方法还包括分发用于处理多个代理的第一代理的第一呼叫和与链接到第一请求的一个或多个附加请求相关联的一个或多个附加呼叫。