公开(公告)号：US08554183B2

公开(公告)日：2013-10-08

申请号：US13262437

申请日：2010-03-11

Applicant: Philip L Eardley ,  Simon P. A Ringland ,  Matthew D Walker

Inventor： Philip L Eardley ,  Simon P. A Ringland ,  Matthew D Walker

IPC: H04W4/12 ,  H04W4/16

CPC classification number: H04M3/46 ,  H04M3/42102 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/54 ,  H04M7/123 ,  H04M7/1235 ,  H04M2201/12 ,  H04M2201/14

Abstract: A method of call control in which a first communications network, detecting calls directed to a destination in the first network; redirects at least some of the calls to a destination in a second network (e.g. on no answer from the destination in the first network). The first communications network obtains from a client on a terminal associated with the destination in the second network a value for the time delay before a call to the destination in the second network is redirected in the second network on no answer to an alternative destination and sets a delay period to a value less than the value of the time delay obtained from the client. When one of the plurality of calls redirected to the second network is not answered in the second network within the delay period, the first communications network redirects the call to an alternative destination associated with the first network.

Abstract translation: 一种呼叫控制的方法，其中第一通信网络检测指向第一网络中的目的地的呼叫; 将至少一些呼叫重定向到第二网络中的目的地（例如，在第一网络中的目的地没有应答的情况下）。 第一通信网络从在第二网络中与目的地相关联的终端上的客户端获得在第二网络中对目的地的呼叫的呼叫之前的时间延迟的值在第二网络中被重定向而不应答到替代目的地并且设置 延迟周期到小于从客户端获得的时间延迟的值的值。 当在延迟周期内第二网络中未被应答的多个呼叫中的一个重定向到第二网络时，第一通信网络将呼叫重定向到与第一网络相关联的备选目的地。

公开(公告)号：US08472592B1

公开(公告)日：2013-06-25

申请号：US13205959

申请日：2011-08-09

Applicant: Adrian Van Haaften ,  David Giannini ,  Eric Johnson ,  David F. Hofstatter ,  David S. Trandal ,  Robert Duva ,  Robert Smith ,  John R. Day

Inventor： Adrian Van Haaften ,  David Giannini ,  Eric Johnson ,  David F. Hofstatter ,  David S. Trandal ,  Robert Duva ,  Robert Smith ,  John R. Day

IPC: H04M1/64 ,  H04L12/66 ,  H04B1/38 ,  G06F19/00

CPC classification number: H04L29/06027 ,  G06Q30/0267 ,  H04L65/103 ,  H04L65/104 ,  H04L65/4007 ,  H04M3/42153 ,  H04M3/4878 ,  H04M3/493 ,  H04M3/533 ,  H04M3/53383 ,  H04M15/00 ,  H04M15/06 ,  H04M15/08 ,  H04M15/83 ,  H04M15/835 ,  H04M15/8355 ,  H04M15/84 ,  H04M15/85 ,  H04M15/857 ,  H04M2201/12 ,  H04M2203/551

Abstract: Systems and methods are described for processing calls. A call is received at a softswitch or other call processing system from a caller intended for a first subscriber. The first call is associated with signaling information, the signaling information including a phone number associated with the caller. A determination is made as to whether the first subscriber has previously received a call associated with the caller phone number at the softswitch. If the first subscriber has not previously received a call associated with the caller phone number at the softswitch, a first message is played to the caller. An indication that the first message was played to the caller is stored in association with an account record associated with the first subscriber.

Abstract translation: 描述了处理呼叫的系统和方法。 在来自预定用于第一用户的呼叫者的软交换机或其他呼叫处理系统处接收呼叫。 第一呼叫与信令信息相关联，信令信息包括与呼叫者相关联的电话号码。 确定第一订户是否先前已经在软交换机处接收到与呼叫者电话号码相关联的呼叫。 如果第一用户以前没有在软交换机处接收到与呼叫者电话号码相关联的呼叫，则向呼叫者播放第一消息。 与第一用户相关联的帐户记录相关联地存储对呼叫者播放第一消息的指示。

公开(公告)号：US20130157723A1

公开(公告)日：2013-06-20

申请号：US13689394

申请日：2012-11-29

Applicant: Charles A. Eldering

Inventor： Charles A. Eldering

IPC: H04M1/02

CPC classification number: H04M1/0266 ,  G06Q10/107 ,  H04M1/274516 ,  H04M1/274583 ,  H04M3/42348 ,  H04M3/4931 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/554 ,  H04M2242/30 ,  H04M2250/60

Abstract: A method of displaying contact information on a communication device includes storing a plurality of contacts and corresponding statistical information pertaining to communications on a communication device. Input is received relating to the statistical information. The contacts are displayed based on the input and the statistical information.

Abstract translation: 一种在通信设备上显示联系人信息的方法包括在通信设备上存储多个联系人和与通信有关的对应的统计信息。 收到有关统计资料的输入。 根据输入和统计信息显示联系人。

公开(公告)号：US08463251B2

公开(公告)日：2013-06-11

申请号：US12491144

申请日：2009-06-24

Applicant: Ian Michael Patterson ,  Sean Arthur Daniel Carlos Goggin ,  Marc Plumb

Inventor： Ian Michael Patterson ,  Sean Arthur Daniel Carlos Goggin ,  Marc Plumb

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42059 ,  H04M3/42136 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2203/2044

Abstract: The present invention provides a system and method of modifying policy settings in a network having a plurality of subscriber devices. An embodiment includes a plurality of base stations, each capable of wirelessly transmitting across a geographic region and a server. A cell-phone, capable of roaming between regions, is operable to establish a wireless link with the base stations and through the base stations, with the server. The network contains a communication policy determining from which other communication devices a subscriber device can receive voice calls. The communication policy is updated, by the server, based on requests from the subscriber devices. Once a request is received from a subscriber device, the determination whether to update the communication policy can be based on a record of rejections respective to the caller requested to be blocked. Alternatively, the communication policy can be updated according to a trust policy maintained on the server respective to the subscriber device making the request; the trust policy represents the procedure to follow when a request is received from that subscriber device.

Abstract translation: 本发明提供了一种在具有多个订户设备的网络中修改策略设置的系统和方法。 一个实施例包括多个基站，每个基站能够跨地理区域和服务器进行无线传输。 能够在区域之间漫游的蜂窝电话可操作以与服务器建立与基站和基站的无线链路。 该网络包含确定用户设备可以从哪个其他通信设备接收语音呼叫的通信策略。 通信服务器根据用户设备的请求更新通信策略。 一旦从订户设备接收到请求，确定是否更新通信策略可以基于相应于呼叫者被请求被阻止的拒绝记录。 或者，可以根据在服务器上维护的信任策略来更新通信策略，所述信任策略相应于发出请求的用户设备; 信任策略表示从该用户设备接收到请求时遵循的过程。

公开(公告)号：US08457605B2

公开(公告)日：2013-06-04

申请号：US12897351

申请日：2010-10-04

Applicant: Vanessa Frias Martinez ,  Enrique Frias Martinez

Inventor： Vanessa Frias Martinez ,  Enrique Frias Martinez

IPC: H04M3/42 ,  H04M15/00 ,  G06F17/18 ,  G06F19/00 ,  G06F17/40

CPC classification number: H04M3/42 ,  H04M3/2218 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2207/18

Abstract: The invention relates to a method for gender identification of a cell-phone subscriber. There are two main steps: constructing a general model of female and male calling behaviour from a set of variables obtained for each subscriber; and classifying an individual calling behaviour of a subscriber comparing it with the general model. The method includes the step of constructing the general model comprises obtaining a set of data, that may be obtained from calling detail records, that are saved at a database every time a subscriber makes or receives a phone call; computing a set of variables using a set of instances from subscribers who their gender is already known; and applying an algorithm which generates groups labelled as male or female behaviour. Finally, in the step of classifying, the gender of the subscriber is identified by assigning to the subscriber the label of the closest group.

Abstract translation: 本发明涉及一种用于手机用户的性别识别的方法。 有两个主要步骤：从为每个用户获得的一组变量构建女性和男性呼叫行为的一般模型; 并将用户的个人呼叫行为与一般模型进行分类。 该方法包括构建一般模型的步骤包括从每个用户进行或接收电话呼叫时获得在数据库中保存的可从呼叫详细记录获得的一组数据; 使用他们的性别已知的订户的一组实例来计算一组变量; 并应用生成标记为男性或女性行为的群组的算法。 最后，在分类步骤中，通过向用户分配最接近的组的标签来识别用户的性别。

公开(公告)号：US08428241B2

公开(公告)日：2013-04-23

申请号：US13218217

申请日：2011-08-25

Applicant: Avraham Faizakov ,  S. Douglas Peters ,  Peter R. Stubley

Inventor： Avraham Faizakov ,  S. Douglas Peters ,  Peter R. Stubley

IPC: H04M3/42 ,  H04M1/64

CPC classification number: G10L15/18 ,  G10L15/19 ,  H04M3/42204 ,  H04M3/4931 ,  H04M3/4936 ,  H04M2201/12 ,  H04M2201/36 ,  H04M2201/40

Abstract: A method of semi-supervised synonym inference for a call handling application, such as automated directory assistance or call routing, is described. In one embodiment the method comprises examining a database of caller interaction results from a directory assistance system that includes an automated directory assistance engine, detecting a specified characteristic in the caller interaction results, and using the detected characteristic to automatically train a destination map, where the destination map is for use by the automated directory assistance engine in automatically mapping human speech to a destination. The detecting of the specified characteristic in the caller interaction results may include a statistical analysis of the caller interaction results for each of one or more speech recognition strings.

Abstract translation: 描述了用于呼叫处理应用的半监督同义词推断的方法，诸如自动目录协助或呼叫路由。 在一个实施例中，该方法包括从包括自动目录辅助引擎的目录辅助系统检查呼叫者交互结果的数据库，检测呼叫者交互结果中的指定特征，以及使用检测到的特征来自动训练目的地图，其中 目的地地图由自动目录辅助引擎用于自动将人类语音映射到目的地。 对呼叫者交互结果中的指定特征的检测可以包括对于一个或多个语音识别串中的每一个的呼叫者交互结果的统计分析。

公开(公告)号：US08391466B1

公开(公告)日：2013-03-05

申请号：US13556961

申请日：2012-07-24

Applicant: James K. Noble, Jr.

Inventor： James K. Noble, Jr.

IPC: H04M3/00

CPC classification number: H04M3/5238 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2203/402

Abstract: Various embodiments of the invention provide methods, systems, and computer program products for generating an outbound forecast. In particular embodiments, campaign parameters are defined for at least two outbound call campaigns that include for each campaign a time period over which the campaign is to be carried out, a target value identifying a number of an outbound communication result to occur over the time period, and sources for handling outbound communications. Further, a historical dataset is selected that includes historical data on the corresponding outbound communication result for each campaign based on past outbound communications. In various embodiments, an outbound forecast is generated based on the historical dataset and campaign parameters for the outbound call campaigns. The forecast provides a number of the outbound communication result forecasted to be achieved over the time period for each campaign in an attempt to meet the target value for the corresponding campaign.

Abstract translation: 本发明的各种实施例提供用于产生出站预报的方法，系统和计算机程序产品。 在特定实施例中，针对至少两个出局呼叫活动来定义活动参数，所述至少两个呼出呼叫活动包括对于每个活动在活动要被执行的时间段，标识在该时间段内发生的出站通信结果的数目的目标值 以及处理出站通信的来源。 此外，选择历史数据集，其包括基于过去的出站通信的针对每个活动的相应出站通信结果的历史数据。 在各种实施例中，基于出站呼叫活动的历史数据集和活动参数来生成出站预测。 该预测提供了一些在每个广告系列的时间段内预测的出站通讯结果，以达到相应广告系列的目标价值。

公开(公告)号：US08311208B2

公开(公告)日：2012-11-13

申请号：US12731994

申请日：2010-03-25

Applicant: Rouba Ibrahim ,  Patrick Tendick

Inventor： Rouba Ibrahim ,  Patrick Tendick

IPC: H04M3/00

CPC classification number: H04M3/5238 ,  H04M2201/12 ,  H04M2201/16

Abstract: A method is provided for the production of accurate waiting time estimates based on at least one of (i) a queue arrival rate and (ii) estimated queue length. In a first embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue arrival rate. In a second embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue length estimate. The queue length estimate is a prediction of the size of the queue at a given time instant.

Abstract translation: 提供了一种用于基于（i）队列到达速率和（ii）估计的队列长度中的至少一个来生成准确的等待时间估计的方法。 在本发明的第一实施例中，基于队列到达速率确定呼叫者的等待时间。 在本发明的第二实施例中，基于队列长度估计来确定呼叫者的等待时间。 队列长度估计是对给定时刻队列大小的预测。

公开(公告)号：US08170530B2

公开(公告)日：2012-05-01

申请号：US11734034

申请日：2007-04-11

Applicant: Kenneth A. Brink, Jr. ,  Randy S. Johnson ,  Raymond T. Malkowski ,  Jeffrey H. Martin ,  Tedrick N. Northway ,  Patrick J. Richards, Jr. ,  Duane L. Winkler

Inventor： Kenneth A. Brink, Jr. ,  Randy S. Johnson ,  Raymond T. Malkowski ,  Jeffrey H. Martin ,  Tedrick N. Northway ,  Patrick J. Richards, Jr. ,  Duane L. Winkler

IPC: H04M1/66

CPC classification number: H04W12/12 ,  H04M1/67 ,  H04M3/22 ,  H04M2201/12 ,  H04M2203/053 ,  H04M2203/6027 ,  H04M2207/18

Abstract: An improved solution for managing wireless devices that uses access control is provided. In an embodiment of the invention, a method for managing wireless devices includes receiving a notification for one of the plurality of wireless devices, the notification indicating at least one of: an access attempt threshold is exceeded or the wireless device is displaced; and remotely locking the wireless device based on the notification.

Abstract translation: 提供了一种用于管理使用访问控制的无线设备的改进解决方案。 在本发明的一个实施例中，一种用于管理无线设备的方法包括：接收针对所述多个无线设备之一的通知，所述通知指示以下中的至少一个：超过接入尝试阈值或者移动所述无线设备; 并根据通知远程锁定无线设备。

公开(公告)号：US20120057690A1

公开(公告)日：2012-03-08

申请号：US12877523

申请日：2010-09-08

Applicant: LOUIS J. CUTAJAR

Inventor： LOUIS J. CUTAJAR

IPC: H04M3/42

CPC classification number: H04M3/523 ,  H04M2201/12 ,  H04M2203/408

Abstract: A call handling system receives an incoming call from a caller. In response to receiving the incoming call, the call handling system determines a call count for the caller. The call count for the caller is based on a number of calls in a sequence of calls received by the call handling system from the caller, including the incoming call. A maximum amount of time between any of the calls in the sequence of calls does not exceed an expiration period. Based on the call count for the caller, the call handling system identifies and performs an action to take with regard to the incoming call.

Abstract translation: 呼叫处理系统从呼叫者接收来话呼叫。 响应于接收到来电，呼叫处理系统确定呼叫者的呼叫计数。 呼叫者的呼叫计数是基于呼叫处理系统从呼叫者接收的呼叫序列中的呼叫数量，包括呼入呼叫。 呼叫序列中的任何呼叫之间的最大时间不超过有效期。 基于呼叫者的呼叫计数，呼叫处理系统识别并执行关于呼入呼叫的动作。