Abstract:
A caller ID based call routing feature is described for blocked and non-blocked caller ID's. A processing system in the public switched telephone network (PSTN) receives first identifying information for identify the source of a telephone call and associates additional information stored in a memory with the first identifying information. The additional information may be information about the calling party initially downloaded to the memory by a subscriber. Once retrieved from the memory by the processing system, the additional information may then be transmitted to the subscriber via the Internet for display on a monitor or to the subscriber's telephone for display on a telephone display. Another feature described is a branch calling feature where the subscriber may program a processing system within the PSTN to forward an incoming call to two or more end units (e.g., telephones) simultaneously. If the call at an end unit is answered, answer supervision signaling is transmitted back to the processing system which then terminates all other calls. The processing system then connects the calling party to the subscriber. The branch calling may be made for any combination of local, long distance, and cellular telephone numbers.
Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
Abstract:
A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced Network User (ENU). The ENU connects to a Distributed Feature Network (DFN) in order to gain access to communications features contained in the DFN. Based on the type of communication requested, one or more feature boxes are created in order to implement the requested communication.
Abstract:
A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced Network User (ENU). The ENU connects to a Distributed Feature Network (DFN) in order to gain access to communications features contained in the DFN. Based on the type of communication requested, one or more feature boxes are created in order to implement the requested communication.
Abstract:
The invention includes, among other things, a system for passing TDM traffic through a packet switch. In one embodiment, the system includes a packet switch that has a plurality of data ports and is capable of routing FSDU packets between the plurality of data ports. A TDM encapsulation circuit process a TDM data flow that is incoming to the switch. A circuit demultiplexer processes the incoming data flow to buffer data associated with different TDM circuits into different buffer locations. A timer monitors the amount of time available to fill the FSDU, and when the time period reaches the frame boundary, an FSDU generator generates an FSDU that is filled with data associated with the TDM circuits. Header information is added for allowing the packet switch to route the generated FSDU to a port associated with the respective TDM circuit.
Abstract:
An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
Abstract:
A network node, method, and mobile terminal for providing circuit-switched (CS) voice calls to a mobile terminal operating in a packet-switched (PS)-only network. A control node such as an EPC node in an SAE/LTE PS-only network is modified to mimic the messaging functionality of a Serving GPRS Service Node (SGSN). The EPC node is connected to an MSC/VLR in a CS network through a Gs interface. The EPC node registers the terminal with the MSC/VLR and provides a VLR TMSI to the terminal. When the MSC/VLR receives an incoming CS voice call for the terminal, the MSC/VLR notifies the EPC node, which sends a paging message to the terminal. To set up the CS voice call, the terminal sends a paging response directly to the MSC/VLR.
Abstract:
In one embodiment, the system includes a processor, referred to herein as a tandem access controller (TAC), coupled to the PSTN, where the TAC allows a subscriber to set-up and make changes to the configuration of his or her phone line or other communications device. Such changes include selective call forwarding. In one embodiment, the TAC is controlled by the subscriber using the web. The TAC is coupled internally to the PSTN in a local service area and is outside the central office of the subscriber. A calling party makes a first call to the subscriber using the subscriber's public telephone number. The TAC receives the first call prior to the call reaching the subscriber's terminating central office, which in some cases avoids a toll. The TAC then carries out the subscriber's instructions for the first call, such as making one or more second calls using telephone numbers different from the subscriber's public telephone number. When the second call is answered, the answering phone is connected by the TAC to the caller.
Abstract:
The present invention enables users of packet-switched network services, e.g., VoIP network services, to hear a very gentle whispering tone that quietly conveys the identity of the calling party when they are engaged in conversation and to receive a call-waiting signal. The tone is audible only to the called party but does not mute the ongoing conversation path. This enables subscribed users to hear their ongoing conversation while receiving the whispering tone.