公开(公告)号：US08447015B2

公开(公告)日：2013-05-21

申请号：US12870773

申请日：2010-08-27

Applicant: Fred Runge ,  Christel Mueller ,  Heiko-Armin Schōnebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

Inventor： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schōnebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

IPC: H04M11/00

CPC classification number: H04M3/5307 ,  H04M3/2218 ,  H04M3/382 ,  H04M3/42059 ,  H04M3/5335 ,  H04M3/53358 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061 ,  H04M2203/303 ,  H04M2203/4509

Abstract: A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

Abstract translation: 一种用于在集成消息系统的框架内处理消息的方法和系统。 集成消息系统中的消息的接收者被提供有接收消息的真实印象。 在第一步中，在集成消息系统的框架内接收到的消息被自动翻译。 提供语言检测和听写系统。 同时使用传入消息及其段和参数的消息内容来生成关于发送者和信息的附加信息，这适合于以最真实的形式向接收方给予接收到的消息的印象。

公开(公告)号：US07627472B2

公开(公告)日：2009-12-01

申请号：US11083744

申请日：2005-03-18

Applicant: Marian Trinkel ,  Christel Mueller ,  Fred Runge

Inventor： Marian Trinkel ,  Christel Mueller ,  Fred Runge

IPC: G10L17/00

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06Q20/10 ,  G06Q20/40 ,  G06Q20/401

Abstract: A method and a system for person/speaker verification via different communications systems. The system may include a control logic (SL) having access to a voice-controlled dialog system (DS) having verification dialogs stored for querying, a biometrics customer profile (BK), in which the personal biometric data of customers are stored and a provider database (PD), which contains information regarding protected database areas and services in conjunction with the biometric methods authorized for verification. The method for person/speaker verification is designed to ascertain, transmit, analyze and evaluate via telecommunications systems the different personal biometric data that are suitable to establish unequivocally the access authorization of a customer.

Abstract translation: 用于通过不同通信系统进行人员/扬声器验证的方法和系统。 系统可以包括控制逻辑（SL），其具有访问具有存储用于查询的验证对话的语音控制对话系统（DS），生物特征客户简档（BK），其中存储了客户的个人生物特征数据，以及提供者 数据库（PD），其中包含有关受保护数据库区域和服务的信息以及授权验证的生物特征方法。 用于人员/扬声器验证的方法旨在通过电信系统来确定，传输，分析和评估适合于明确地确定客户的访问授权的不同的个人生物特征数据。

公开(公告)号：US20060227945A1

公开(公告)日：2006-10-12

申请号：US11251381

申请日：2005-10-14

Applicant: Fred Runge ,  Christel Mueller ,  Heiko-Armin Schonebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

Inventor： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schonebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

IPC: H04M1/64

CPC classification number: H04M3/5307 ,  H04M3/2218 ,  H04M3/382 ,  H04M3/42059 ,  H04M3/5335 ,  H04M3/53358 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061 ,  H04M2203/303 ,  H04M2203/4509

Abstract: A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

公开(公告)号：US20060149546A1

公开(公告)日：2006-07-06

申请号：US10543766

申请日：2003-12-19

Applicant: Fred Runge ,  Christel Mueller ,  Marian Trinkel

Inventor： Fred Runge ,  Christel Mueller ,  Marian Trinkel

IPC: G10L17/00

CPC classification number: G10L15/01 ,  G10L13/00 ,  G10L15/26

Abstract: A device for detecting erroneous text messages that are produced from a vocal utterance includes a text producing device, a text conversion device associated with the text producing device, and a comparison device. The text producing device produces a text message from an original vocal utterance. The text conversion device converts the produced text message into a converted vocal utterance. The comparison device compares the original vocal utterance to the converted vocal utterance produced by the text conversion device.

Abstract translation: 用于检测从声音发声产生的错误文本消息的设备包括文本生成设备，与文本生成设备相关联的文本转换设备和比较设备。 文本生成设备从原始声音语音产生文本消息。 文本转换装置将产生的文本消息转换成转换的声音。 比较装置将原始声音与由文本转换装置产生的转换的声音进行比较。

公开(公告)号：US20050228675A1

公开(公告)日：2005-10-13

申请号：US11083744

申请日：2005-03-18

Applicant: Marian Trinkel ,  Christel Mueller ,  Fred Runge

Inventor： Marian Trinkel ,  Christel Mueller ,  Fred Runge

IPC: G06F21/32 ,  H04L29/06 ,  G10L21/00 ,  G10L15/00

CPC classification number: H04L63/0861 ,  G06F21/32 ,  G06Q20/10 ,  G06Q20/40 ,  G06Q20/401

Abstract: A method and a system for person/speaker verification via different communications systems. The system may include a control logic (SL) having access to a voice-controlled dialog system (DS) having verification dialogs stored for querying, a biometrics customer profile (BK), in which the personal biometric data of customers are stored and a provider database (PD), which contains information regarding protected database areas and services in conjunction with the biometric methods authorized for verification. The method for person/speaker verification is designed to ascertain, transmit, analyze and evaluate via telecommunications systems the different personal biometric data that are suitable to establish unequivocally the access authorization of a customer.

Abstract translation: 用于通过不同通信系统进行人员/扬声器验证的方法和系统。 系统可以包括控制逻辑（SL），其具有访问具有存储用于查询的验证对话的语音控制对话系统（DS），生物特征客户简档（BK），其中存储了客户的个人生物特征数据，以及提供者 数据库（PD），其中包含有关受保护数据库区域和服务的信息以及授权验证的生物特征方法。 用于人员/扬声器验证的方法旨在通过电信系统来确定，传输，分析和评估适合于明确地确定客户的访问授权的不同的个人生物特征数据。

公开(公告)号：US20110141106A1

公开(公告)日：2011-06-16

申请号：US12968480

申请日：2010-12-15

Applicant: Fred Runge ,  Thomas Scheerbarth

Inventor： Fred Runge ,  Thomas Scheerbarth

IPC: G06T15/00 ,  G06K9/00

CPC classification number: G06T13/40 ,  G06K9/00221 ,  G06K9/6293 ,  G10L17/00 ,  G10L17/005 ,  G10L17/10

Abstract: A method for emphasizing selected objects in digital data of at least one of pictures and video that is stored in digital messages, the messages including sender addresses and being stored in a memory system of a digital messaging system for a plurality of users, includes the step of identifying picture regions including at least one of faces and persons in the digital data of the messages on the digital messaging system having the same sender address. Sender-relevant picture regions in the identified picture regions that represent a sender of the message are determined based on at least one of: a) a comparison with a reference picture of the sender stored on the memory system; b) a comparison of speech data in the digital data with reference speech data using at least one of speaker recognition methods, speaker verification methods and speaker identification methods, taking into account picture data and speech data in the message; and c) a frequency of occurrence of the identified picture regions in the messages that have the same sender address. The digital data of the messages is then modified so as to emphasize the sender-relevant picture region.

Abstract translation: 一种用于强调存储在数字消息中的图像和视频中的至少一个的数字数据中的选定对象的方法，包括发送方地址并存储在用于多个用户的数字消息系统的存储器系统中的消息包括步骤 识别包含具有相同发送方地址的数字消息系统上的消息的数字数据中的面部和人物中的至少一个的图像区域。 基于以下至少一个来确定表示消息的发送者的所识别的图像区域中的发送者相关的图像区域：a）与存储在存储器系统中的发送者的参考图像的比较; b）使用说话者识别方法，说话者验证方法和说话人识别方法中的至少一个，将数字数据中的语音数据与参考语音数据进行比较，同时考虑消息中的图像数据和语音数据; 以及c）具有相同发送方地址的消息中识别出的图像区域的发生频率。 然后修改消息的数字数据，以便强调发送者相关的图片区域。

公开(公告)号：US07949517B2

公开(公告)日：2011-05-24

申请号：US11949341

申请日：2007-12-03

Applicant: Martin Eckert ,  Roman Englert ,  Wiebke Johannsen ,  Fred Runge ,  Markus Van Ballegooy

Inventor： Martin Eckert ,  Roman Englert ,  Wiebke Johannsen ,  Fred Runge ,  Markus Van Ballegooy

IPC: G10L15/22 ,  G06F17/20

CPC classification number: G10L15/22 ,  G10L15/005

Abstract: A method and device are provided for classifying at least two languages in an automatic dialogue system, which processes digitized speech input. At least one speech recognition method and at least one language identification method are used on the digitized speech input in order, by logical evaluation of the results of the method, to identify the language of the speech input.

Abstract translation: 提供了一种用于在自动对话系统中分类至少两种语言的方法和装置，其处理数字化语音输入。 通过逻辑评估方法的结果，在数字化语音输入中使用至少一种语音识别方法和至少一种语言识别方法来识别语音输入的语言。

公开(公告)号：US20080155472A1

公开(公告)日：2008-06-26

申请号：US11943878

申请日：2007-11-21

Applicant: Fred Runge ,  Wiebke Johannsen ,  Frank Oberle ,  Markus Van Ballegooy ,  Felix Burkhardt ,  Joachim Stegmann ,  Martin Eckert ,  Roman Englert

Inventor： Fred Runge ,  Wiebke Johannsen ,  Frank Oberle ,  Markus Van Ballegooy ,  Felix Burkhardt ,  Joachim Stegmann ,  Martin Eckert ,  Roman Englert

IPC: G06F3/048

CPC classification number: G10L15/22 ,  G06F17/279

Abstract: A method and system for adapting automated interactions that allows the interactive behavior of an automated system, or the nature of the interaction elements implemented thereon, to be adapted to properties and/or behaviors of users of such systems in order to enhance operating convenience. Interaction adaptation is performed with reference to user groups to which the users are allocated.

Abstract translation: 适应自动化交互的方法和系统，其允许自动化系统的交互行为或其上实现的交互元件的性质适应于这种系统的用户的性质和/或行为，以便增强操作方便性。 参考用户被分配到的用户组进行交互调整。

公开(公告)号：US06829350B1

公开(公告)日：2004-12-07

申请号：US09720630

申请日：2000-12-22

Applicant: Marian Trinkel ,  Christel Mueller ,  Fred Runge ,  Thomas Ziem

Inventor： Marian Trinkel ,  Christel Mueller ,  Fred Runge ,  Thomas Ziem

IPC: H04M300

CPC classification number: H04M3/51 ,  H04M3/42323 ,  H04M7/12

Abstract: In a method for operating a global, virtual a call center having operators working all over the world, in response to a call from a customer, data suitable for identifying the customer and allocating him or her to a customer group are collected and stored. These data are compared using a search routine to stored data of the operators logged on for the call center. As a result, the customer is automatically connected by the call center server to the web browser of the workstation system of the operator selected for the customer, at the same time all of the data collected for the customer being displayed on the web browser window of the operator's monitor. For international call centers, in particular, the method improves communication between the customer and the operator.

Abstract translation: 在响应于来自客户的呼叫的操作全球虚拟呼叫中心的方法中，响应于来自客户的呼叫，收集并存储适于识别客户并将其分配给客户组的数据的全球虚拟呼叫中心的方法。 使用搜索例程将这些数据与存储在呼叫中心的登录者的数据进行比较。 因此，客户由呼叫中心服务器自动连接到为客户选择的运营商的工作站系统的Web浏览器，同时为客户收集的所有数据显示在Web浏览器窗口上 操作员的显示器。 对于国际呼叫中心，特别是该方法改善了客户与运营商之间的通信。

公开(公告)号：US06222915B1

公开(公告)日：2001-04-24

申请号：US09271404

申请日：1999-03-17

Applicant: Christel Mueller ,  Marian Trinkel ,  Thomas Ziern ,  Fred Runge ,  Romeo Peter Wetzel

Inventor： Christel Mueller ,  Marian Trinkel ,  Thomas Ziern ,  Fred Runge ,  Romeo Peter Wetzel

IPC: H04M1700

CPC classification number: H04M3/387 ,  H04M3/382 ,  H04M3/42 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/4936 ,  H04M15/00 ,  H04M2203/2066

Abstract: One variant from a large number of possible services and/or service combinations is made available to the customer via a dialogue of human-machine interaction: a variant which the customer needs to solve his/her problem or to comply with his/her service request. In the process, it is checked whether the customer has access to the terminal configuration required for this variant and verified that the customer's terminal configuration supports the service and/or service combination concerned. For the customer's access to the calling card service, cards of completely different types, personal phone card, prepaid card, “call home” card, etc., are admitted. The type of calling card defines the customer's access authorization to the various possible services and/or service combinations, as well as the manner of billing those services. The present invention is suited for increasing the degree of automation of the services offered by calling card providers.

Abstract translation: 来自大量可能的服务和/或服务组合的一个变体通过人机交互的对话提供给客户：客户需要解决他/她的问题或遵守他/她的服务请求的变体 。 在此过程中，检查客户是否可以访问该变体所需的终端配置，并验证客户的终端配置是否支持有关的服务和/或服务组合。 为了客户访问电话卡服务，完全不同类型的卡，个人电话卡，预付卡，“呼叫中心”卡等。 呼叫卡的类型定义了客户对各种可能的服务和/或服务组合的访问授权，以及对这些服务进行计费的方式。 本发明适用于增加由呼叫卡提供商提供的服务的自动化程度。