公开(公告)号：US20080215519A1

公开(公告)日：2008-09-04

申请号：US12014886

申请日：2008-01-16

申请人： Fred Runge ,  Felix Burkhardt ,  Jin Liu ,  Christel Mueller

发明人： Fred Runge ,  Felix Burkhardt ,  Jin Liu ,  Christel Mueller

IPC分类号： G06N5/02 ,  G06F17/30 ,  G06F7/10 ,  G06F17/28

CPC分类号： G06F17/2725 ,  G06F16/3329 ,  G06F16/367 ,  G06F17/271

摘要： A method for the controlled querying of information stored in a structured format in a data processing system using a dialog system includes: providing at least one first ontology configured to store information in a structured format; and providing at least one input grammar in the dialog system configured to analyze user inputs as a function of the at least one first ontology.

摘要翻译： 一种用于使用对话系统在数据处理系统中以结构化格式存储的信息的受控查询的方法包括：提供至少一个第一本体，其被配置为以结构化格式存储信息; 以及在所述对话系统中提供至少一个输入语法，所述输入语法被配置为分析作为所述至少一个第一本体的函数的用户输入。

公开(公告)号：US20100324909A1

公开(公告)日：2010-12-23

申请号：US12870773

申请日：2010-08-27

申请人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schonebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

发明人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schonebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

IPC分类号： G10L21/00

CPC分类号： H04M3/5307 ,  H04M3/2218 ,  H04M3/382 ,  H04M3/42059 ,  H04M3/5335 ,  H04M3/53358 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061 ,  H04M2203/303 ,  H04M2203/4509

摘要： A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

摘要翻译： 一种用于在集成消息系统的框架内处理消息的方法和系统。 集成消息系统中的消息的接收者被提供有接收消息的真实印象。 在第一步中，在集成消息系统的框架内接收到的消息被自动翻译。 提供语言检测和听写系统。 同时使用传入消息及其段和参数的消息内容来生成关于发送者和信息的附加信息，这适合于以最真实的形式向接收方给予接收到的消息的印象。

公开(公告)号：US07809117B2

公开(公告)日：2010-10-05

申请号：US11251381

申请日：2005-10-14

申请人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schōnebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

发明人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schōnebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

IPC分类号： H04M11/00

CPC分类号： H04M3/5307 ,  H04M3/2218 ,  H04M3/382 ,  H04M3/42059 ,  H04M3/5335 ,  H04M3/53358 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061 ,  H04M2203/303 ,  H04M2203/4509

摘要： A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

摘要翻译： 一种用于在集成消息系统的框架内处理消息的方法和系统。 集成消息系统中的消息的接收者被提供有接收消息的真实印象。 在第一步中，在集成消息系统的框架内接收到的消息被自动翻译。 提供语言检测和听写系统。 同时使用传入消息及其段和参数的消息内容来生成关于发送者和信息的附加信息，这适合于以最真实的形式向接收方给予接收到的消息的印象。

公开(公告)号：US08447015B2

公开(公告)日：2013-05-21

申请号：US12870773

申请日：2010-08-27

申请人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schōnebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

发明人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schōnebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

IPC分类号： H04M11/00

CPC分类号： H04M3/5307 ,  H04M3/2218 ,  H04M3/382 ,  H04M3/42059 ,  H04M3/5335 ,  H04M3/53358 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061 ,  H04M2203/303 ,  H04M2203/4509

摘要： A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

摘要翻译： 一种用于在集成消息系统的框架内处理消息的方法和系统。 集成消息系统中的消息的接收者被提供有接收消息的真实印象。 在第一步中，在集成消息系统的框架内接收到的消息被自动翻译。 提供语言检测和听写系统。 同时使用传入消息及其段和参数的消息内容来生成关于发送者和信息的附加信息，这适合于以最真实的形式向接收方给予接收到的消息的印象。

公开(公告)号：US20060227945A1

公开(公告)日：2006-10-12

申请号：US11251381

申请日：2005-10-14

申请人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schonebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

发明人： Fred Runge ,  Christel Mueller ,  Heiko-Armin Schonebeck ,  Frank Niedermueller ,  Jin Liu ,  Marian Trinkel

IPC分类号： H04M1/64

CPC分类号： H04M3/5307 ,  H04M3/2218 ,  H04M3/382 ,  H04M3/42059 ,  H04M3/5335 ,  H04M3/53358 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061 ,  H04M2203/303 ,  H04M2203/4509

摘要： A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

公开(公告)号：US07246061B2

公开(公告)日：2007-07-17

申请号：US10181153

申请日：2000-12-15

申请人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Thomas Ziem

发明人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Thomas Ziem

IPC分类号： G10L21/00 ,  H04M1/65

CPC分类号： G10L17/04 ,  G10L17/24 ,  H04M3/42059 ,  H04M2201/41

摘要： A method for the voice-operated identification of the user of a telecommunications line in a telecommunications network is provided in the course of a dialog with a voice-operated dialog system. Utterances spoken by a caller from a group of callers limited to one telecommunications line are used during a human-to-human and/or human-to-machine dialog to apply a reference pattern for the caller. For each reference pattern, a user identifier is stored which is activated once the caller is identified, and, together with the CLI and/or ANI identifier of the telecommunications line, are made available to a server having a voice-controlled dialog system. On the basis of the CLI, including the user identifier, data previously stored for this user are ascertained by the system and made available for the dialog interface with the customer.

摘要翻译： 在与语音操作的对话系统对话的过程中提供用于在电信网络中的电信线路的用户的语音操作识别的方法。 来自限于一条电信线路的呼叫者的呼叫者所说的话语在人与人和/或人对机对话中被使用以对呼叫者应用参考模式。 对于每个参考模式，存储一个用户标识符，一旦识别出呼叫者，该用户识别符被激活，并且与电话线的CLI和/或ANI标识符一起使得具有语音控制对话系统的服务器可用。 在CLI的基础上，包括用户标识符，系统确定了先前为此用户存储的数据，并为客户提供对话界面。

公开(公告)号：US06829350B1

公开(公告)日：2004-12-07

申请号：US09720630

申请日：2000-12-22

申请人： Marian Trinkel ,  Christel Mueller ,  Fred Runge ,  Thomas Ziem

发明人： Marian Trinkel ,  Christel Mueller ,  Fred Runge ,  Thomas Ziem

IPC分类号： H04M300

CPC分类号： H04M3/51 ,  H04M3/42323 ,  H04M7/12

摘要： In a method for operating a global, virtual a call center having operators working all over the world, in response to a call from a customer, data suitable for identifying the customer and allocating him or her to a customer group are collected and stored. These data are compared using a search routine to stored data of the operators logged on for the call center. As a result, the customer is automatically connected by the call center server to the web browser of the workstation system of the operator selected for the customer, at the same time all of the data collected for the customer being displayed on the web browser window of the operator's monitor. For international call centers, in particular, the method improves communication between the customer and the operator.

摘要翻译： 在响应于来自客户的呼叫的操作全球虚拟呼叫中心的方法中，响应于来自客户的呼叫，收集并存储适于识别客户并将其分配给客户组的数据的全球虚拟呼叫中心的方法。 使用搜索例程将这些数据与存储在呼叫中心的登录者的数据进行比较。 因此，客户由呼叫中心服务器自动连接到为客户选择的运营商的工作站系统的Web浏览器，同时为客户收集的所有数据显示在Web浏览器窗口上 操作员的显示器。 对于国际呼叫中心，特别是该方法改善了客户与运营商之间的通信。

公开(公告)号：US06222915B1

公开(公告)日：2001-04-24

申请号：US09271404

申请日：1999-03-17

申请人： Christel Mueller ,  Marian Trinkel ,  Thomas Ziern ,  Fred Runge ,  Romeo Peter Wetzel

发明人： Christel Mueller ,  Marian Trinkel ,  Thomas Ziern ,  Fred Runge ,  Romeo Peter Wetzel

IPC分类号： H04M1700

CPC分类号： H04M3/387 ,  H04M3/382 ,  H04M3/42 ,  H04M3/42068 ,  H04M3/42153 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/4933 ,  H04M3/4935 ,  H04M3/4936 ,  H04M15/00 ,  H04M2203/2066

摘要： One variant from a large number of possible services and/or service combinations is made available to the customer via a dialogue of human-machine interaction: a variant which the customer needs to solve his/her problem or to comply with his/her service request. In the process, it is checked whether the customer has access to the terminal configuration required for this variant and verified that the customer's terminal configuration supports the service and/or service combination concerned. For the customer's access to the calling card service, cards of completely different types, personal phone card, prepaid card, “call home” card, etc., are admitted. The type of calling card defines the customer's access authorization to the various possible services and/or service combinations, as well as the manner of billing those services. The present invention is suited for increasing the degree of automation of the services offered by calling card providers.

摘要翻译： 来自大量可能的服务和/或服务组合的一个变体通过人机交互的对话提供给客户：客户需要解决他/她的问题或遵守他/她的服务请求的变体 。 在此过程中，检查客户是否可以访问该变体所需的终端配置，并验证客户的终端配置是否支持有关的服务和/或服务组合。 为了客户访问电话卡服务，完全不同类型的卡，个人电话卡，预付卡，“呼叫中心”卡等。 呼叫卡的类型定义了客户对各种可能的服务和/或服务组合的访问授权，以及对这些服务进行计费的方式。 本发明适用于增加由呼叫卡提供商提供的服务的自动化程度。

公开(公告)号：US20060223512A1

公开(公告)日：2006-10-05

申请号：US10565629

申请日：2004-06-17

申请人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Rainer Zelinski

发明人： Fred Runge ,  Christel Mueller ,  Marian Trinkel ,  Rainer Zelinski

IPC分类号： H04M3/00 ,  H04M1/00

CPC分类号： H04M1/6041 ,  G10L15/30 ,  H04M1/271 ,  H04M1/72525 ,  H04M3/42178 ,  H04M2201/40 ,  H04M2250/74

摘要： A method for carrying out hands-free communication using a telecommunication terminal includes loading, at least temporarily, at least one program from a service server into the telecommunication terminal and implementing the at least one program for use at least for a duration of a communication connection. The at least one program implements a speech processing algorithm.

摘要翻译： 一种使用电信终端执行免提通信的方法包括至少临时地将至少一个节目从服务服务器加载到电信终端中并且至少在通信连接的持续时间内实现至少一个节目使用 。 所述至少一个程序实现语音处理算法。

公开(公告)号：US07627472B2

公开(公告)日：2009-12-01

申请号：US11083744

申请日：2005-03-18

申请人： Marian Trinkel ,  Christel Mueller ,  Fred Runge

发明人： Marian Trinkel ,  Christel Mueller ,  Fred Runge

IPC分类号： G10L17/00

CPC分类号： H04L63/0861 ,  G06F21/32 ,  G06Q20/10 ,  G06Q20/40 ,  G06Q20/401

摘要： A method and a system for person/speaker verification via different communications systems. The system may include a control logic (SL) having access to a voice-controlled dialog system (DS) having verification dialogs stored for querying, a biometrics customer profile (BK), in which the personal biometric data of customers are stored and a provider database (PD), which contains information regarding protected database areas and services in conjunction with the biometric methods authorized for verification. The method for person/speaker verification is designed to ascertain, transmit, analyze and evaluate via telecommunications systems the different personal biometric data that are suitable to establish unequivocally the access authorization of a customer.

摘要翻译： 用于通过不同通信系统进行人员/扬声器验证的方法和系统。 系统可以包括控制逻辑（SL），其具有访问具有存储用于查询的验证对话的语音控制对话系统（DS），生物特征客户简档（BK），其中存储了客户的个人生物特征数据，以及提供者 数据库（PD），其中包含有关受保护数据库区域和服务的信息以及授权验证的生物特征方法。 用于人员/扬声器验证的方法旨在通过电信系统来确定，传输，分析和评估适合于明确地确定客户的访问授权的不同的个人生物特征数据。