Personal customer care agent
    1.
    发明授权
    Personal customer care agent 有权
    个人客户服务代理

    公开(公告)号:US09076146B2

    公开(公告)日:2015-07-07

    申请号:US12905172

    申请日:2010-10-15

    摘要: Aggregating information includes configuring, by at least one processor, a user profile that indicates user preferences for aggregated information. The at least one processor monitors information sources including the World Wide Web, business websites of interest, and online social media, based on the user preferences. Data obtained from the information sources is presented, based on the monitoring, by the at least one processor, in accordance with a presentation format, as the aggregated information, based on the user preferences. The at least one processor triggers updating of the presented aggregated information based on a change to the data at least one of the information sources and a change to the user profile.

    摘要翻译: 聚合信息包括由至少一个处理器配置指示聚合信息的用户偏好的用户简档。 至少一个处理器基于用户偏好来监视包括万维网,感兴趣的商业网站和在线社交媒体的信息源。 基于信息源获得的数据,基于由至少一个处理器根据用户偏好根据呈现格式作为聚合信息的监视来呈现。 所述至少一个处理器基于对所述数据的至少一个信息源的改变以及对所述用户简档的改变来触发对所呈现的聚合信息的更新。

    Automated call router for business directory using the world wide web
    5.
    发明授权
    Automated call router for business directory using the world wide web 有权
    使用万维网的企业目录的自动呼叫路由器

    公开(公告)号:US07986771B2

    公开(公告)日:2011-07-26

    申请号:US11194853

    申请日:2005-08-01

    IPC分类号: H04M11/00 H04M1/64 H04M1/00

    CPC分类号: H04M7/0015 H04M7/003

    摘要: The embodiments include a system, a computer readable medium, and a method for establishing a communication connection after searching the World Wide Web for relevant phone information. The system can include a first communication device for forming at least one communication connection between the first communication device and a second communication device, search means adapted to accept a query, access means adapted to (i) search and identify relevant phone number information using the query (ii) create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query, and (iii) reformulate the query if no relevant phone numbers are identified during the search. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device.

    摘要翻译: 这些实施例包括系统,计算机可读介质和在搜索万维网之后建立通信连接以获得相关电话信息的方法。 该系统可以包括用于在第一通信设备和第二通信设备之间形成至少一个通信连接的第一通信设备,适于接受查询的搜索设备,适于(i)使用 查询(ii)创建至少一个图标以将第一通信设备链接到由查询识别的相关电话号码信息中包括的相关电话号码,以及(iii)如果在搜索期间没有识别出相关的电话号码,则重新组织查询。 该系统还包括适于建立从第一通信设备到第二通信设备的至少一个通信连接的点击拨号装置。

    Method and apparatus for detecting and extracting information from dynamically generated web pages
    6.
    发明授权
    Method and apparatus for detecting and extracting information from dynamically generated web pages 有权
    用于从动态生成的网页中检测和提取信息的方法和装置

    公开(公告)号:US07877396B1

    公开(公告)日:2011-01-25

    申请号:US11546967

    申请日:2006-10-12

    IPC分类号: G06F17/30

    CPC分类号: G06F17/3089

    摘要: A method and apparatus for automatically detecting and extracting information from dynamically generated web pages are disclosed. For example, the present method stores user provided information that is entered into a form interface of a web page for a first query. Responsive to the first query, a first response web page is received and stored. The present method then automatically generates a second query to acquire a second response web page that is responsive to the second query. Finally, the present method compares the first response web page and the second response web page. In one embodiment, the present invention extracts information that is dissimilar between the first response web page and the second response web page. This extracted information is deemed to be the pertinent information requested by the user.

    摘要翻译: 公开了一种用于从动态生成的网页自动检测和提取信息的方法和装置。 例如,本方法将用户提供的信息存储到用于第一查询的网页的表单界面中。 响应于第一个查询,收到并存储第一个响应网页。 本方法然后自动生成第二查询以获取响应于第二查询的第二响应网页。 最后,本方法比较第一响应网页和第二响应网页。 在一个实施例中,本发明提取在第一响应网页和第二响应网页之间不相似的信息。 该提取的信息被认为是用户请求的相关信息。

    SYSTEM AND METHOD OF IDENTIFYING WEB PAGE SEMANTIC STRUCTURES
    7.
    发明申请
    SYSTEM AND METHOD OF IDENTIFYING WEB PAGE SEMANTIC STRUCTURES 有权
    识别网页语义结构的系统和方法

    公开(公告)号:US20100312728A1

    公开(公告)日:2010-12-09

    申请号:US12858818

    申请日:2010-08-18

    IPC分类号: G06F15/18

    CPC分类号: G06F17/30873 G06F17/30896

    摘要: The disclosure presents a method, system and computer-readable medium related to automatically analyzing structure for a web page. The method embodiment comprises building a training corpus comprising a broad stylistic coverage of web pages, segmenting a web page into information blocks, identifying semantic categories of the information blocks using the training corpus and applying the identical semantic categories in a web-based tool.

    摘要翻译: 本公开提供了一种与自动分析网页的结构相关的方法,系统和计算机可读介质。 方法实施例包括构建训练语料库,其包括网页的广泛风格覆盖,将网页分割成信息块,使用训练语料库识别信息块的语义类别,并在基于Web的工具中应用相同的语义类别。

    Automated call router for business directory using the world wide web
    8.
    发明申请
    Automated call router for business directory using the world wide web 有权
    使用万维网的企业目录的自动呼叫路由器

    公开(公告)号:US20070005584A1

    公开(公告)日:2007-01-04

    申请号:US11194842

    申请日:2005-08-01

    IPC分类号: G06F17/30

    CPC分类号: H04M3/4931 H04M7/003

    摘要: The embodiments include a system and a method for establishing a communication connection after searching the World Wide Web. The system can include a first communication device for forming at least one communication connection between the first communication device and a second communication device, search means adapted to accept a query, access means can be adapted to search and identify relevant phone number information using the query, and create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query, and reformulate the query if no relevant phone numbers are identified during the search. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device.

    摘要翻译: 这些实施例包括在搜索万维网之后建立通信连接的系统和方法。 该系统可以包括用于在第一通信设备和第二通信设备之间形成至少一个通信连接的第一通信设备,适于接受查询的搜索设备,访问设备可以适于使用查询来搜索和标识相关的电话号码信息 ,并且创建至少一个图标以将第一通信设备链接到由查询所标识的相关电话号码信息中包括的相关电话号码,并且如果在搜索期间没有识别出相关的电话号码,则重新组织查询。 该系统还包括适于建立从第一通信设备到第二通信设备的至少一个通信连接的点击拨号装置。

    Systems and methods for social media data mining
    10.
    发明授权
    Systems and methods for social media data mining 有权
    社交媒体数据挖掘的系统和方法

    公开(公告)号:US09262517B2

    公开(公告)日:2016-02-16

    申请号:US12858852

    申请日:2010-08-18

    摘要: Systems and methods are provided to collect, analyze and report social media aggregated from a plurality of social media websites. Social media is retrieved from social media websites, analyzed for sentiment, and categorized by topic and user demographics. The data is then archived in a data warehouse and various interfaces are provided to query and generate reports on the archived data. In some embodiments, the system further recognizes alert conditions and sends alerts to interested users. In some embodiments, the system further recognizes situations where users can be influenced to view a company or its products in a more favorable light, and automatically posts responsive social media to one or more social media websites.

    摘要翻译: 提供系统和方法来收集,分析和报告从多个社交媒体网站汇总的社交媒体。 社交媒体从社交媒体网站获取,分析情绪,按主题和用户人口统计分类。 然后将数据存档在数据仓库中,并提供各种接口以查询和生成归档数据的报告。 在一些实施例中,系统进一步识别警报状况并向感兴趣的用户发送警报。 在一些实施例中,该系统进一步识别用户可以以更好的光线来影响公司或其产品的影响的情况,并且自动地向一个或多个社交媒体网站发布敏感的社交媒体。