公开(公告)号：US20240177173A1

公开(公告)日：2024-05-30

申请号：US18429584

申请日：2024-02-01

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Al Hooshiari ,  Dan Celenti ,  Eric Forbes

IPC: G06Q30/016 ,  G06N5/01 ,  G06N20/00 ,  G06Q10/0631 ,  G06Q10/0633

CPC classification number: G06Q30/016 ,  G06N5/01 ,  G06N20/00 ,  G06Q10/06315 ,  G06Q10/0633

Abstract: Concepts and technologies disclosed herein are directed to interpretation workflows for machine learning-enabled event tree-based diagnostic and customer problem resolution. According to one aspect, a system can receive a workflow construction specification derived from a machine learning-enabled event tree (“MLET”). The MLET can be generated for use by a customer service agent to resolve a customer problem. The workflow construction specification can include a plurality of objects, each of which represents a navigation path through the MLET. The system can traverse the workflow construction specification and can create a set of workflow creation commands based upon at least one policy. The system can generate a workflow visualization interpretation file based upon the set of workflow creation commands. The workflow visualization interpretation file can identify how the MLET derived a root cause of the customer problem. The system can then present the workflow visualization interpretation file to the customer service agent.

公开(公告)号：US20230071201A1

公开(公告)日：2023-03-09

申请号：US18055383

申请日：2022-11-14

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Sanjay Agraharam ,  Jeffrey Aaron ,  Steven Polston ,  Arun Gupta ,  Michelle Martens

IPC: G06F16/25 ,  G06F16/27 ,  G06F16/2455

Abstract: A processing system including at least one processor may obtain a first request for delivery of a first data set to a first destination, map the first request to a first information model, obtain a second request for delivery of a second data set to a second destination, map the second request to a second information model, and identify that a portion of data is part of both data sets. The processing system may next determine a plan for configuring data pipeline components for delivering the first data set to the first destination and the second data set to the second destination, the plan comprising: a combination of the first information model and the second information model, and at least one modification to the combination. The processing system may then configure the data pipeline components in accordance with the plan.

公开(公告)号：US11580557B2

公开(公告)日：2023-02-14

申请号：US16275932

申请日：2019-02-14

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： James Fan ,  Thomas Barrett ,  Jennifer Lam

IPC: G06Q30/00 ,  G06Q20/12 ,  G06Q20/18 ,  G06Q30/06 ,  G06Q30/016 ,  G06Q30/0601 ,  H04N21/478 ,  H04N21/482 ,  H04N21/61 ,  H04N21/488

Abstract: A method includes receiving, by a computing device of a media service provider, a search request associated with a first product. The search request is received from a media device associated with a subscriber of a service provided by the media service provider. The method includes, in response to the search request, determining, by the computing device, a responsible party associated with the first product based on a purchase date of the first product and a return period for the first product. The method also includes sending, from the computing device to the media device, contact information of the responsible party. The contact information is to be displayed by the media device to a display device with an option to contact the responsible party.

公开(公告)号：US11500895B2

公开(公告)日：2022-11-15

申请号：US16832041

申请日：2020-03-27

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Sanjay Agraharam ,  Jeffrey Aaron ,  Steven Polston ,  Arun Gupta ,  Michelle Martens

IPC: G06F16/25 ,  G06F16/27 ,  G06F16/2455

Abstract: A processing system including at least one processor may obtain a first request for delivery of a first data set to a first destination, map the first request to a first information model, obtain a second request for delivery of a second data set to a second destination, map the second request to a second information model, and identify that a portion of data is part of both data sets. The processing system may next determine a plan for configuring data pipeline components for delivering the first data set to the first destination and the second data set to the second destination, the plan comprising: a combination of the first information model and the second information model, and at least one modification to the combination. The processing system may then configure the data pipeline components in accordance with the plan.

公开(公告)号：US11442936B2

公开(公告)日：2022-09-13

申请号：US16814232

申请日：2020-03-10

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Jeffrey Aaron ,  James Fan

IPC: G06F16/24 ,  G06F16/2453

Abstract: Concepts and technologies disclosed herein are directed to automated control loop searching (“ACLS”). According to one aspect disclosed herein, an ACLS system can create a search model that provides high-level information regarding what the ACLS system should search for when a search pattern is detected within data that is output from execution of a control loop. The ACLS system can activate a control loop system that executes the control loop to yield the data as output. The ACLS system can detect the search pattern within data, and in response, the ACLS system can execute, based upon the search model, a search of the data. The ACLS system can collect search results of the search and select additional data from the search results.

公开(公告)号：US20220121161A1

公开(公告)日：2022-04-21

申请号：US17564790

申请日：2021-12-29

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Jeffrey Aaron ,  James Fan

IPC: G05B13/02 ,  G06K9/62 ,  G06F17/15 ,  G05B24/02

Abstract: Concepts and technologies disclosed herein are directed to automated control loop grading and data labeling (“ACLGDL”). An ACLGDL system analyzes results of an execution, by a control loop system, of a control loop. The ACLGDL system can grade the results. The ACLGDL system also can instruct, based at least in part upon the grade of the results of the execution, the control loop system to collect additional data. The ACLGDL system can label the additional data for use by an output system. The ACLGDL system can establish plurality of policies including a grading-analysis policy, a grading-results policy, a labeling-collection policy, a labeling policy, a publishing policy, and a notification policy. The ACLGDL system can publish the data labeled in accordance with the labeling policy based, at least in part, upon the publishing policy. The ACLGDL system can notify the output system based, at least in part, upon the notification policy.

公开(公告)号：US20210303585A1

公开(公告)日：2021-09-30

申请号：US16832041

申请日：2020-03-27

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Sanjay Agraharam ,  Jeffrey Aaron ,  Steven Polston ,  Arun Gupta ,  Michelle Martens

IPC: G06F16/25 ,  G06F16/2455 ,  G06F16/27

Abstract: A processing system including at least one processor may obtain a first request for delivery of a first data set to a first destination, map the first request to a first information model, obtain a second request for delivery of a second data set to a second destination, map the second request to a second information model, and identify that a portion of data is part of both data sets. The processing system may next determine a plan for configuring data pipeline components for delivering the first data set to the first destination and the second data set to the second destination, the plan comprising: a combination of the first information model and the second information model, and at least one modification to the combination. The processing system may then configure the data pipeline components in accordance with the plan.

公开(公告)号：US11102219B2

公开(公告)日：2021-08-24

申请号：US15685563

申请日：2017-08-24

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Alireza Hooshiari ,  Dan Celenti

IPC: H04L29/06 ,  H04L12/24 ,  H04L12/26

Abstract: Systems and methods to manage operation of at least one network is provided. The system includes a processor, an input/output device coupled to the processor, and a memory coupled with the processor. The memory comprises executable instructions that when executed by the processor cause the processor to effectuate operations. The operations include identifying at least one event signature associated with an event, wherein the event signature is indicative that it is probable that at least one user of the network will experience a predefined service anomaly. Operation of the network is monitored for a presence of the at least one event signature. The presence of the at least one event signature is detected. At least one action is determined to deter the predefined service anomaly. The action is caused to be implemented on the network.

公开(公告)号：US10931864B2

公开(公告)日：2021-02-23

申请号：US16737222

申请日：2020-01-08

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Thomas Barrett ,  Jennifer K. Lam

IPC: H04N5/232 ,  H04N7/18 ,  H04N21/218 ,  H04N21/234 ,  H04N21/258 ,  H04N21/2668 ,  H04N21/414 ,  H04N21/4223 ,  H04N21/4415 ,  H04N21/45 ,  H04N21/6587 ,  H04N21/81 ,  H04N21/84 ,  G06Q30/02 ,  G06T11/60 ,  H04N5/247 ,  G08B13/196

Abstract: A system that incorporates teachings of the present disclosure may include, for example, receiving location information associated with a mobile communication device, determining a first location of the mobile communication device based on the location information, selecting a first camera from a group of cameras based on the determined first location, receiving at least one first image from the selected first camera that captures at least a portion of the first location, performing image recognition on at least one second image to identify a user associated with the mobile communication device, selecting another camera from the group of cameras based on a determined position of the identified user, and receiving at least another image from the selected other camera. Other embodiments are disclosed.

公开(公告)号：US10051549B2

公开(公告)日：2018-08-14

申请号：US15657577

申请日：2017-07-24

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Cheng P. Liu ,  Richard Kuo

IPC: H04W40/36 ,  H04W4/02 ,  H04W48/16 ,  H04L29/12 ,  H04W36/04 ,  H04W48/14 ,  H04W76/11 ,  H04W8/26 ,  H04W48/18 ,  H04W84/04 ,  H04W4/021

Abstract: Systems, methods, and computer program products are disclosed for managing access to a femtocell coverage area. An exemplary method includes storing in a memory component a first identifier corresponding to a subscribed service of a communication device and a second identifier corresponding to a user of the communication device, and granting access to the femtocell coverage area using the second identifier.