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公开(公告)号：US20170331954A1
公开(公告)日：2017-11-16
申请号：US15152689
申请日：2016-05-12
申请人： Avaya Inc.
CPC分类号： H04M3/5116 , H04L12/1895 , H04L51/32 , H04L67/22 , H04M3/42068 , H04M3/42357 , H04M3/5191 , H04M7/0024
摘要： Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the individual. The method further provides identifying social media data of the individual created prior to receiving the communication and extracting first data pertinent to the emergent event from the social media data.
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公开(公告)号：US09654955B2
公开(公告)日：2017-05-16
申请号：US14579739
申请日：2014-12-22
申请人： AVAYA INC.
CPC分类号： H04W4/22 , H04L67/303 , H04M3/00 , H04M3/42348 , H04M3/5116 , H04M3/5232 , H04M2207/18 , H04W4/021 , H04W4/90
摘要： When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.
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公开(公告)号：US20160337829A1
公开(公告)日：2016-11-17
申请号：US14713142
申请日：2015-05-15
申请人： Avaya Inc.
摘要： An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event(s). Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information. Yet another aspect related to providing specific information based on location. One illustrative example is providing advertising information based on a location relative to an access point(s). Another example, is providing or limiting access to information on the back side of a firewall based on a device's location relative to an access point(s). Yet another example is dynamically modifying an authentication/login page to an access point based, for example, on a location.
摘要翻译： 示例性方面涉及应急响应系统和相关技术。 更具体地，示例性方面涉及第一应答器和相关联的设备对例如紧急事件的一个或多个通信系统的访问。 另一方面涉及可选地基于位置信息的某些类别的人员的接入点认证和管理。 另一方面涉及基于位置提供特定信息。 一个说明性的示例是基于相对于接入点的位置来提供广告信息。 另一个例子是基于设备相对于接入点的位置来提供或限制对防火墙背面的信息的访问。 另一个示例是基于例如位置来将认证/登录页面动态修改到接入点。
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4.发明申请SPLITTING A CALL FOR AN EMERGENT EVENT INTO MULTIPLE DEVICES USING DATA CHANNELS 有权使用数据通道将紧急事件分配到多个设备中公开(公告)号：US20160295016A1
公开(公告)日：2016-10-06
申请号：US14673430
申请日：2015-03-30
申请人： Avaya Inc.
IPC分类号： H04M3/51
CPC分类号： H04M3/5116 , H04M3/523 , H04M2201/18 , H04M2203/2094
摘要： Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.
摘要翻译： 公共安全接入点（PSAP），如911和e911服务提供商，往往被来自多个呼叫者的信息所淹没。 作为初步评估的一部分，通常会确定两个或多个呼叫者是否正在呼叫同一紧急事件。 如果两个或多个呼叫者正在呼叫相同的紧急事件，则呼叫者和PSAP可以在不同的内容或不同的媒体类型的同时进行交互。 作为一个好处，现场活动可以以有助于减少对PSAP资源的需求的方式进行协调，并有助于更加准确和适当地应对紧急情况。
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5.发明申请METHOD BY WHICH PSAPS CAN IDENTIFY AND REQUEST INFORMATION FROM CELLULAR DEVICES THAT ARE NEAR EMERGENT EVENTS 有权PSAPS可以从紧急事件的细胞器件识别和请求信息的方法公开(公告)号：US20150111526A1
公开(公告)日：2015-04-23
申请号：US14579739
申请日：2014-12-22
申请人： AVAYA INC.
IPC分类号： H04W4/22
CPC分类号： H04W4/22 , H04L67/303 , H04M3/00 , H04M3/42348 , H04M3/5116 , H04M3/5232 , H04M2207/18 , H04W4/021 , H04W4/90
摘要： When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.
摘要翻译： 当PSAP根据紧急事件接收到来自蜂窝电话的呼叫时，可以通过蜂窝服务提供商向PSAP提供包括呼叫者电话的地理位置的信息来提高响应的速度和质量。 在来自配备GPS的电话的呼叫是典型的情况下，可以响应于来自服务提供商的专门的打开的“ping”请求，将电话的GPS坐标回传到PSAP。 这种方法的特别优点是，只要手机被打开，GPS ping请求通常工作，而不管呼叫是否在进行中。
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公开(公告)号：US10021246B2
公开(公告)日：2018-07-10
申请号：US15152689
申请日：2016-05-12
申请人： Avaya Inc.
CPC分类号： H04M3/5116 , H04L12/1895 , H04L51/32 , H04L67/22 , H04M3/42068 , H04M3/42357 , H04M3/5191 , H04M7/0024 , H04M2203/2038 , H04M2203/655
摘要： Embodiments disclosed herein provide systems, methods, and computer readable media for identifying information pertinent to an emergent event through social media postings. In a particular embodiment, a method provides, in an emergency contact center, receiving a communication initiated by an individual in response to an emergent event and identifying the individual. The method further provides identifying social media data of the individual created prior to receiving the communication and extracting first data pertinent to the emergent event from the social media data.
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公开(公告)号：US09813883B2
公开(公告)日：2017-11-07
申请号：US14713112
申请日：2015-05-15
申请人： Avaya Inc.
摘要： An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event. Another exemplary aspect relates to an inference engine for first responders that assists with making inferences based on received information and/or more or more prior inference(s) and optionally automatically providing the inference and/or a recommendation(s) to one or more destinations, such as a communications device. Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information.
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公开(公告)号：US09706376B2
公开(公告)日：2017-07-11
申请号：US14713142
申请日：2015-05-15
申请人： Avaya Inc.
摘要： An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event(s). Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information. Yet another aspect related to providing specific information based on location. One illustrative example is providing advertising information based on a location relative to an access point(s). Another example, is providing or limiting access to information on the back side of a firewall based on a device's location relative to an access point(s). Yet another example is dynamically modifying an authentication/login page to an access point based, for example, on a location.
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9.发明申请公开(公告)号：US20160337828A1
公开(公告)日：2016-11-17
申请号：US14713112
申请日：2015-05-15
申请人： Avaya Inc.
摘要： An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event. Another exemplary aspect relates to an inference engine for first responders that assists with making inferences based on received information and/or more or more prior inference(s) and optionally automatically providing the inference and/or a recommendation(s) to one or more destinations, such as a communications device. Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information.
摘要翻译： 示例性方面涉及应急响应系统和相关技术。 更具体地，示例性方面涉及第一应答器和相关联的设备对例如紧急事件的一个或多个通信系统的访问。 另一个示例性方面涉及一种用于第一响应者的推理机，其用于基于接收到的信息和/或更多或更多的先前推论进行推理，并且可选地自动向一个或多个目的地提供推断和/或推荐 ，例如通信设备。 另一方面涉及可选地基于位置信息的某些类别的人员的接入点认证和管理。
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10.发明授权Splitting a call for an emergent event into multiple devices using data channels 有权使用数据通道将紧急事件的呼叫分成多个设备公开(公告)号：US09485357B2
公开(公告)日：2016-11-01
申请号：US14673430
申请日：2015-03-30
申请人： Avaya Inc.
CPC分类号： H04M3/5116 , H04M3/523 , H04M2201/18 , H04M2203/2094
摘要： Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time but differently, such as different content or different media types. As a benefit, on-site activities may be coordinated in a manner that helps reduce the demands on PSAP resources and helps to facilitate a more accurate and appropriate response to the emergent event.
摘要翻译： 公共安全接入点（PSAP），如911和e911服务提供商，往往被来自多个呼叫者的信息所淹没。 作为初步评估的一部分，通常会确定两个或多个呼叫者是否正在呼叫同一紧急事件。 如果两个或多个呼叫者正在呼叫相同的紧急事件，则呼叫者和PSAP可以在不同的内容或不同的媒体类型的同时进行交互。 作为一个好处，现场活动可以以有助于减少对PSAP资源的需求的方式进行协调，并有助于更加准确和适当地应对紧急情况。
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