摘要:
A method and apparatus for collecting and processing line performance data transmitted over cables, e.g., Y-cables, is disclosed. The present invention applies a method based on specific performance measurements, specific measurement time intervals, and compare results from different measurement time intervals to produce a “signature” that indicates deteriorating performance of a particular Y-cable. Once a “signature” is detected, the method will proactively and automatically generate a trouble ticket to trigger the dispatch maintenance staffs to service the cable, e.g., to perform the replacement of the Y-cable in question, thus completing the predictive maintenance process. A trouble ticket is a record used to report and manage the resolution of network related problems.
摘要:
A method and apparatus for collecting and processing line performance data transmitted over cables, e.g., Y-cables, is disclosed. The present invention applies a method based on specific performance measurements, specific measurement time intervals, and compare results from different measurement time intervals to produce a “signature” that indicates deteriorating performance of a particular Y-cable. Once a “signature” is detected, the method will proactively and automatically generate a trouble ticket to trigger the dispatch maintenance staffs to service the cable, e.g., to perform the replacement of the Y-cable in question, thus completing the predictive maintenance process. A trouble ticket is a record used to report and manage the resolution of network related problems.
摘要:
A method and apparatus for collecting and processing line performance data transmitted over cables, e.g., Y-cables, is disclosed. The present invention applies a method based on specific performance measurements, specific measurement time intervals, and compare results from different measurement time intervals to produce a “signature” that indicates deteriorating performance of a particular Y-cable. Once a “signature” is detected, the method will proactively and automatically generate a trouble ticket to trigger the dispatch maintenance staffs to service the cable, e.g., to perform the replacement of the Y-cable in question, thus completing the predictive maintenance process. A trouble ticket is a record used to report and manage the resolution of network related problems.
摘要:
An automated security infrastructure is disclosed that includes security agents that are designed to analyze security issues. The security agents process events received from event-messages, and records data associated with a security issue in a ticket. Security and management personnel are kept informed based on notification subscription lists. Assigned security personnel's progress in resolving outstanding security issues is monitored until those issues are resolved.
摘要:
A method and apparatus for providing automated processing of point-to-point protocol alarms over Synchronous Digital Hierarchy (SDH) networks are disclosed. For example, the method receives an alarm for a Point-to-Point Protocol (PPP) service over a Synchronous Digital Hierarchy (SDH) network and determines whether said alarm is related to a problem associated with a Layer 2 network, a Layer 3 network, a connectivity between a provider edge router (PER) to a customer edge router (CER). The method then generates a ticket in response to said problem.
摘要:
A method and system for providing automated diagnostics of networks using multiple virtual circuits are disclosed. For example, the method receives a ticket indicating a problem. The method then determines if the problem is associated with a configuration mismatch and determines if the problem is associated with at least one physical channel supporting a plurality of virtual circuits. The method then verifies status of each of the plurality of virtual circuits if the problem is not associated with the configuration mismatch or the at least one physical channel. The method then reports a result of verifying the status of each of the plurality of virtual circuits.
摘要:
A method and apparatus for providing automatic processing of a software defined network alarm or an integrated services digital network alarm are disclosed. For example, the method receives a trouble ticket for an SDN service or an ISDN service, and retrieves at least one of: a calling to number, a calling from number, one or more facility identifiers associated one or more facilities, or one or more channel identifiers related to the trouble ticket. The method then retrieves data for one or more network outages for the one or more facilities.
摘要:
A method and system for providing automated diagnostics of networks using multiple physical channels are disclosed. For example, the method receives a ticket indicating a problem and attempts to identify at least one physical channel of the network that is a potential cause of the problem. The method runs at least one diagnostic test on the identified physical channel and reports a result of said diagnostic test.
摘要:
An automated security infrastructure is disclosed that includes security agents that are designed to analyze security issues. The security agents process events received from event-messages, and records data associated with a security issue in a ticket. Security and management personnel are kept informed based on notification subscription lists. Assigned security personnel's progress in resolving outstanding security issues is monitored until those issues are resolved.
摘要:
A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.