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    SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION
    1.
    发明申请
    SYSTEM AND METHOD FOR COMPLEX SCHEDULE GENERATION 有权
    复杂时间表生成的系统和方法

    公开(公告)号：US20100153170A1

    公开(公告)日：2010-06-17

    申请号：US12612487

    申请日：2009-11-04

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    摘要翻译： 一种用于在复杂环境中为多名员工生成计划的系统和方法。 在一个实施例中，该方法包括为一段时间内具有变化的技能组的多个雇员生成时间表，其中多个雇员具有变化的重叠技能组，使得他们能够执行各种任务，并且其中员工在该时间内跨任务共享 期。 在一个实施例中，该方法包括：向调度程序接收多个用户输入，其包括每个指向唯一雇员的多个员工指定，以及每个对应于员工指定之一的多个技能组。 该方法还包括接收通过指示至少一个变更的雇员来改变雇员指定数量的用户输入，以及估计至少一个改变的雇员对于各种任务中的每一个的有效人员配置水平的影响。 该方法还包括为每个各种任务产生估计的有效人员配置水平。

    System and method for complex schedule generation
    2.
    发明授权
    System and method for complex schedule generation 有权
    复杂时间表生成的系统和方法

    公开(公告)号：US07904325B2

    公开(公告)日：2011-03-08

    申请号：US12612487

    申请日：2009-11-04

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    摘要翻译： 一种用于在复杂环境中为多名员工生成计划的系统和方法。 在一个实施例中，该方法包括为一段时间内具有变化的技能组的多个雇员生成时间表，其中多个雇员具有变化的重叠技能组，使得他们能够执行各种任务，并且其中员工在该时间内跨任务共享 期。 在一个实施例中，该方法包括：向调度程序接收多个用户输入，其包括每个指向唯一雇员的多个员工指定，以及每个对应于员工指定之一的多个技能组。 该方法还包括接收通过指示至少一个变更的雇员来改变雇员指定数量的用户输入，以及估计至少一个改变的雇员对于各种任务中的每一个的有效人员配置水平的影响。 该方法还包括为每个各种任务产生估计的有效人员配置水平。

    System and method for complex schedule generation
    3.
    发明授权
    System and method for complex schedule generation 有权

    公开(公告)号：US07634422B1

    公开(公告)日：2009-12-15

    申请号：US11736124

    申请日：2007-04-17

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    System and method for complex schedule generation
    4.
    发明授权
    System and method for complex schedule generation 有权
    复杂时间表生成的系统和方法

    公开(公告)号：US07254546B1

    公开(公告)日：2007-08-07

    申请号：US11479924

    申请日：2006-06-30

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    摘要翻译： 一种用于在复杂环境中为多名员工生成计划的系统和方法。 在一个实施例中，该方法包括为一段时间内具有变化的技能组的多个雇员生成时间表，其中多个雇员具有变化的重叠技能组，使得他们能够执行各种任务，并且其中员工在该时间内跨任务共享 期。 在一个实施例中，该方法包括：向调度程序接收多个用户输入，其包括每个指向唯一雇员的多个员工指定，以及每个对应于员工指定之一的多个技能组。 该方法还包括接收通过指示至少一个变更的雇员来改变雇员指定数量的用户输入，以及估计至少一个改变的雇员对于各种任务中的每一个的有效人员配置水平的影响。 该方法还包括为每个各种任务产生估计的有效人员配置水平。

    System and method for complex schedule generation
    5.
    发明授权
    System and method for complex schedule generation 有权

    公开(公告)号：US07155399B2

    公开(公告)日：2006-12-26

    申请号：US09825589

    申请日：2001-04-03

    申请人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    发明人： David Andre ,  Illah Nourbakhsh ,  Serdar Uckun

    IPC分类号： G06Q10/00

    CPC分类号： H04M3/5233 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q10/063116 ,  G06Q10/06312 ,  G06Q10/06375 ,  G06Q10/1097

    摘要： A system and method for generating a schedule for multiple employees in a complex environment. In one embodiment, the method includes generating a schedule for multiple employees with varying skill sets for a time period, wherein the plurality of employees have varying overlapping skill sets that enable them to perform various tasks, and wherein employees are shared across tasks within the time period. In one embodiment, the method includes receiving a plurality of user inputs to a scheduling program, including a number of employee designations that each refer to a unique employee, and a number of skill sets that each correspond to one of the employee designations. The method further includes receiving a user input that changes the number of employee designations by indicating at least one changed employee, and estimating an effect of the at least one changed employee on effective staffing levels for each of the various tasks. The method further includes generating estimated effective staffing levels for each of the various tasks.

    Agent scheduling system and method having improved post-processing step
    7.
    发明授权
    Agent scheduling system and method having improved post-processing step 失效
    代理调度系统和方法具有改进的后处理步骤

    公开(公告)号：US06278978B1

    公开(公告)日：2001-08-21

    申请号：US09056219

    申请日：1998-04-07

    申请人： David Andre ,  Illah Nourbakhsh

    发明人： David Andre ,  Illah Nourbakhsh

    IPC分类号： G06F1760

    CPC分类号： G06Q10/06 ,  G06Q10/06311 ,  G06Q10/109 ,  H04M3/51 ,  H04M2203/402

    摘要： A method for improving an agent schedule comprises unscheduling an agent from a shift in the schedule; evaluating a score function for each of a plurality of possible schedules which have the agent scheduled for different possible shifts; and selecting an improved schedule from among the plurality of possible schedules. The improved schedule is characterized by an improved value of the score function. The above steps are repeated until a locally optimal schedule is obtained. The break times in the possible shifts are not necessarily scheduled in the above procedure. In another aspect of the invention, a method is provided for optimal break scheduling. The method includes the steps of unscheduling a break; evaluating a score function for a plurality of possible break times for the break; and selecting an improved break time from the possible break times. The improved break time is characterized by an improved score. In the above procedures, the evaluation of the score function for a possible schedule includes selecting, for each interval in the possible schedule, one of a plurality of predetermined values corresponding to distinct staffing levels.

    摘要翻译： 一种用于改进代理程序的方法包括：将代理程序从进度表中的班次中排除; 为具有针对不同可能移位调度的代理的多个可能时间表中的每一个评估分数函数; 以及从所述多个可能的时间表中选择改进的时间表。 改进的时间表的特征在于改进了分数函数的值。 重复上述步骤，直到获得局部最佳调度。 在上述过程中，不一定安排可能班次的休息时间。 在本发明的另一方面，提供了一种用于最优中断调度的方法。 该方法包括步骤： 评估断裂的多个可能的断裂时间的分数函数; 并从可能​​的中断时间中选择一个改进的休息时间。 改进的休息时间的特点是得分改善。 在上述过程中，对于可能的时间表的分数函数的评估包括：在可能的时间表中的每个间隔中选择对应于不同人员配置级别的多个预定值中的一个。