Zero-footprint telephone application development
    2.
    发明授权
    Zero-footprint telephone application development 有权
    零占地面积的电话应用开发

    公开(公告)号:US08612925B1

    公开(公告)日:2013-12-17

    申请号:US11548200

    申请日:2006-10-10

    IPC分类号: G06F9/44

    摘要: A zero-footprint remotely hosted phone application development environment is described. The environment allows a developer to use a standard computer without any specialized software (in some embodiments all that is necessary is a web browser and network access) together with a telephone to develop sophisticated phone applications that use speech recognition and/or touch tone inputs to perform tasks, access web-based information, and/or perform commercial transactions. For example, in preparation for a sales pitch for selling hosting services, a non-programmer can develop a short application appropriate to the target customer. After the pitch, access to the demonstration could be given to the target customer to allow them to more fully develop the application. When the target customer is satisfied with the application, they can have their application live for their actual (as opposed to test users) at a suitable phone number simply by having the hosting provider configure the appropriate access. Once the source code of phone application is identified to the development environment, the developer can use a telephone to immediately call the application on the hosted development environment. Some embodiments support concurrent call flow tracking that allows a developer to observe, using a web browser, the execution of her/his application. A variety of reusable libraries are provided to enable the developer to leverage well-developed libraries for common playback, input, and computational tasks. This focuses the development on application specific logic. Embodiments of the invention simplify the process of defining speech recognition grammars within their applications. Embodiments of the invention support rapid application deployment from the development environment to hosted application deployment to the intended audience.

    摘要翻译: 描述了零占用的远程托管手机应用程序开发环境。 该环境允许开发人员使用标准计算机,而无需任何专门的软件(在一些实施例中,所有必要的都是网络浏览器和网络访问)以及电话,以开发使用语音识别和/或触摸音输入的复杂的电话应用 执行任务,访问基于Web的信息和/或执行商业交易。 例如,为了准备销售托管服务的销售点,非程序员可以开发适合于目标客户的简短应用程序。 演出结束后,可以向目标客户提供演示,以便他们更充分地开发应用程序。 当目标客户对应用程序感到满意时,只需使主机提供商配置适当的访问权限,就可以通过适当的电话号码为他们的实际(而不是测试用户)提供应用程序。 一旦电话应用程序的源代码被识别到开发环境,开发人员可以使用电话立即在托管的开发环境上调用应用程序。 一些实施例支持并发呼叫流跟踪,其允许开发者使用web浏览器来观察她/他的应用的执行。 提供了各种可重用的库,使开发人员能够利用开发良好的库进行常见的回放,输入和计算任务。 这将重点放在应用程序专用逻辑上。 本发明的实施例简化了在其应用中定义语音识别语法的过程。 本发明的实施例支持从开发环境到托管应用部署到目标受众的快速应用部署。

    Method and apparatus for content personalization over a telephone interface
    4.
    发明授权
    Method and apparatus for content personalization over a telephone interface 有权
    通过电话接口进行内容个性化的方法和装置

    公开(公告)号:US06807574B1

    公开(公告)日:2004-10-19

    申请号:US09426102

    申请日:1999-10-22

    IPC分类号: G06F15173

    摘要: A method and apparatus for providing personalized information content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use telephone identifying information such as the calling party's number to identify, or create, user profiles for customization. The personalized content is specific to that user based on her/his telephone identifying information and may be further customized based on the current time, current date, the calling party's locales, and/or the calling party's dialect and speech patterns. Also, the telephone identifying information may support targeted advertising, content, and purchasing recommendations specific to that user. The system may use a voice password and/or touch-tone login system when appropriate to distinguish the caller or verify the caller's identity for specific activities. Typically, embodiments of the invention will immediately present a caller personalized content based on her/his profile using the appropriate dialect as well as the caller's preferred content. Profiles can be constructed as the caller uses embodiments of the invention as well as through explicit designation of preferences. For example, the user might specify an existing personalized site to use in building her/his profile. Additionally, new callers may have an initial profile generated based on one or more database lookups for demographic information based on their telephone identifying information.

    摘要翻译: 描述了一种通过电话提供个性化信息内容的方法和装置。 本发明支持语音门户的创建。 本发明的实施例使用诸如主叫方号码的电话识别信息来识别或创建用于用户定制的用户简档。 个性化内容基于她/他的电话识别信息针对该用户,并且可以基于当前时间,当前日期,主叫方的地点和/或主叫方的方言和语音模式进一步定制。 此外,电话识别信息可以支持针对该用户的针对性的广告,内容和购买建议。 适当时,系统可以使用语音密码和/或触摸音登录系统来区分呼叫者或验证呼叫者的特定活动的身份。 通常,本发明的实施例将使用适当的方言以及呼叫者的优选内容立即根据她/他的简档呈现呼叫者个性化内容。 配置文件可以被构造成呼叫者使用本发明的实施例以及通过明确地指定偏好。 例如,用户可以指定用于构建她/他的个人资料的现有个性化网站。 此外,新的呼叫者可以基于基于他们的电话识别信息的用于人口统计信息的一个或多个数据库查找来生成初始配置文件。

    System for providing personalized content over a telephone interface to a user according to the corresponding personalization profile including the record of user actions or the record of user behavior
    6.
    发明授权
    System for providing personalized content over a telephone interface to a user according to the corresponding personalization profile including the record of user actions or the record of user behavior 有权
    用于通过电话接口向用户提供个性化内容的系统,根据相应的个性化简档,包括用户动作的记录或用户行为的记录

    公开(公告)号:US07330890B1

    公开(公告)日:2008-02-12

    申请号:US10851353

    申请日:2004-05-21

    IPC分类号: G06F15/16 G06F15/173

    摘要: A method and apparatus for providing personalized information content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use telephone identifying information such as the calling party's number to identify, or create, user profiles for customization. The personalized content is specific to that user based on her/his telephone identifying information and may be further customized based on the current time, current date, the calling party's locales, and/or the calling party's dialect and speech patterns. Also, the telephone identifying information may support targeted advertising, content, and purchasing recommendations specific to that user. The system may use a voice password and/or touch-tone login system when appropriate to distinguish the caller or verify the caller's identity for specific activities. Typically, embodiments of the invention will immediately present a caller personalized content based on her/his profile using the appropriate dialect as well as the caller's preferred content. Profiles can be constructed as the caller uses embodiments of the invention as well as through explicit designation of preferences. For example, the user might specify an existing personalized site to use in building her/his profile. Additionally, new callers may have an initial profile generated based on one or more database lookups for demographic information based on their telephone identifying information.

    摘要翻译: 描述了一种通过电话提供个性化信息内容的方法和装置。 本发明支持语音门户的创建。 本发明的实施例使用诸如主叫方号码的电话识别信息来识别或创建用于用户定制的用户简档。 个性化内容基于她/他的电话识别信息针对该用户,并且可以基于当前时间,当前日期,主叫方的地点和/或主叫方的方言和语音模式进一步定制。 此外,电话识别信息可以支持针对该用户的针对性的广告,内容和购买建议。 适当时,系统可以使用语音密码和/或触摸音登录系统来区分呼叫者或验证呼叫者的特定活动的身份。 通常,本发明的实施例将使用适当的方言以及呼叫者的优选内容立即根据她/他的简档呈现呼叫者个性化内容。 配置文件可以被构造成呼叫者使用本发明的实施例以及通过明确地指定偏好。 例如,用户可以指定用于构建她/他的个人资料的现有个性化网站。 此外,新的呼叫者可以基于基于他们的电话识别信息的用于人口统计信息的一个或多个数据库查找来生成初始配置文件。

    Method and apparatus for content personalization over a telephone interface with adaptive personalization
    7.
    发明授权
    Method and apparatus for content personalization over a telephone interface with adaptive personalization 有权
    通过具有自适应个性化的电话接口进行内容个性化的方法和装置

    公开(公告)号:US06842767B1

    公开(公告)日:2005-01-11

    申请号:US09513236

    申请日:2000-02-24

    摘要: A method and apparatus for providing personalized information content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use telephone identifying information such as the calling party's number to identify, or create, user profiles for customization. The personalized content is specific to that user based on her/his telephone identifying information and may be further customized based on the current time, current date, the calling party's locales, and/or the calling party's dialect and speech patterns. Also, the telephone identifying information may support targeted advertising, content, and purchasing recommendations specific to that user. The system may use a voice password and/or touch-tone login system when appropriate to distinguish the caller or verify the caller's identity for specific activities. Typically, embodiments of the invention will immediately present a caller personalized content based on her/his profile using the appropriate dialect as well as the caller's preferred content. Profiles can be constructed as the caller uses embodiments of the invention as well as through explicit designation of preferences. For example, as the user selects topics, as well as particular content, a record of actions can be maintained. This record of actions can be used to provide suggestions and direct the personalization of the system for the user.

    摘要翻译: 描述了一种通过电话提供个性化信息内容的方法和装置。 本发明支持语音门户的创建。 本发明的实施例使用诸如主叫方号码的电话识别信息来识别或创建用于用户定制的用户简档。 个性化内容基于她/他的电话识别信息针对该用户,并且可以基于当前时间,当前日期,主叫方的地点和/或主叫方的方言和语音模式进一步定制。 此外,电话识别信息可以支持针对该用户的针对性的广告,内容和购买建议。 适当时,系统可以使用语音密码和/或触摸音登录系统来区分呼叫者或验证呼叫者的特定活动的身份。 通常,本发明的实施例将使用适当的方言以及呼叫者的优选内容立即根据她/他的简档呈现呼叫者个性化内容。 配置文件可以被构造成呼叫者使用本发明的实施例以及通过明确地指定偏好。 例如,当用户选择主题以及特定内容时,可以维护动作记录。 该记录可用于为用户提供建议并指导系统的个性化。

    Query Optimization
    9.
    发明申请
    Query Optimization 审中-公开
    查询优化

    公开(公告)号:US20110093500A1

    公开(公告)日:2011-04-21

    申请号:US12978337

    申请日:2010-12-23

    IPC分类号: G06F17/30

    CPC分类号: G06F16/972

    摘要: A new database design is implemented in which everything in the database is modeled with primitives, including the links and nodes for a graph tuple store. A query syntax provides a nested tree of constraints with a single global schema. Various optimization techniques for queries and replication techniques are also 10 described.

    摘要翻译: 实现了一种新的数据库设计,其中数据库中的所有内容都使用图元元素建模,包括图形元组存储的链接和节点。 查询语法使用单个全局模式提供了嵌套的约束树。 描述了用于查询和复制技术的各种优化技术。

    Common gateway to call control systems
    10.
    再颁专利
    Common gateway to call control systems 有权
    呼叫控制系统的通用网关

    公开(公告)号:USRE42901E1

    公开(公告)日:2011-11-08

    申请号:US12139420

    申请日:2008-06-13

    IPC分类号: H04M7/00 H04M3/00 H04M5/00

    摘要: A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.

    摘要翻译: 描述了使用计算机以供应商中立的方式支持智能呼叫路由(ICR)系统的多个供应商的方法和装置。 一个实施例具有语音程序使用HTTP格式向呼叫路由程序发送呼叫路由请求。 呼叫路由程序解码HTTP请求,并识别与HTTP请求中指定的ICR系统通信的适当的供应商特定的通信格式和通信方法。 呼叫路由程序发送请求,并以供应商特定格式从ICR系统接收答案。 呼叫路由程序以供应商中立的方式将ICR系统响应提供给语音程序。 这种方法允许语音程序易于编写,可与多个ICR系统一起使用,并允许在最终使用多个系统的程序之间组件重用呼叫路由代码。