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    FLEXIBLE EXTENDED PRODUCT WARRANTIES HAVING PARTIALLY REFUNDABLE PREMIUMS
    4.
    发明申请
    FLEXIBLE EXTENDED PRODUCT WARRANTIES HAVING PARTIALLY REFUNDABLE PREMIUMS 审中-公开
    灵活扩展的产品保证，具有部分可退款的优先权

    公开(公告)号：US20110295756A1

    公开(公告)日：2011-12-01

    申请号：US12789314

    申请日：2010-05-27

    申请人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Enis Kayis ,  Filippo Balestrieri ,  Shelen Jain ,  Jose Luis Beltran Guerrero ,  Douglas M. Gilbert

    发明人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Enis Kayis ,  Filippo Balestrieri ,  Shelen Jain ,  Jose Luis Beltran Guerrero ,  Douglas M. Gilbert

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/063 ,  G06Q10/067 ,  G06Q10/20 ,  G06Q30/012

    摘要： A system and method for determining the optimum price that a service provider should charge to customers of at least a partially refundable extended-product warranty to optimize profits generated from providing such warranties. In one aspect of the present invention the customer may elect to purchase warranty coverage when the product is new and cancel warranty coverage at any time thereafter, which election is based in part on the customer's expected discounted net utility from his coverage decisions. In another aspect of the present invention, the customer is allowed to make dynamic repair or replacement decisions in each period based on the product's failure status or on other criteria. In one embodiment, the customer can be afforded warranty coverage flexibility in terms of his ability to turn coverage off whenever desired and to obtain a partial refund of the warranty premium. By properly modeling extended-product warranty strategies from the perspective of the customer and from the perspective of the service provider, one can compute the customers' expected discounted net utility and the provider's expected discounted profit from strategic customers. In another aspect of the present invention a computer-based service is provided to the customer of the extended-product warranty for determining the customer's optimal dynamic decisions to maximize the customer's expected discounted net utility when making product replacement decisions, maintenance decisions, and warranty coverage decisions.

    摘要翻译： 用于确定服务提供商应向客户收取至少部分可退还的扩展产品保证以优化从提供此类保证产生的利润的最优价格的系统和方法。 在本发明的一个方面，客户可以选择在产品新时购买保修范围，并在此后任何时间取消保修范围，该选择部分取决于客户的覆盖决定中的预期折扣净效用。 在本发明的另一方面，允许客户基于产品的故障状态或其他标准在每个时间段内进行动态维修或更换决定。 在一个实施例中，客户可以根据其在需要时关闭覆盖范围的能力以及获得部分退还保修费的能力提供保修范围的灵活性。 通过从客户的角度和从服务提供商的角度对扩展产品保修策略进行适当建模，可以计算客户预期的折扣净效用和供应商预期的战略客户折扣利润。 在本发明的另一方面，向客户提供基于计算机的服务，以便在进行产品更换决定，维护决策和保修范围时，确定客户的最佳动态决策以最大限度地提高客户的折扣净效用 决定。

    FLEXIBLE EXTENDED PRODUCT WARRANTIES
    5.
    发明申请
    FLEXIBLE EXTENDED PRODUCT WARRANTIES 审中-公开
    灵活扩展的产品保证

    公开(公告)号：US20110295755A1

    公开(公告)日：2011-12-01

    申请号：US12789240

    申请日：2010-05-27

    申请人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Shelen K. Jain ,  Filippo Balestrieri ,  Jose Luis Beltran Guerrero ,  Enis Kayis

    发明人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Shelen K. Jain ,  Filippo Balestrieri ,  Jose Luis Beltran Guerrero ,  Enis Kayis

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/00 ,  G06Q30/012

    摘要： A system and method for determining the optimum price that a service provider should charge to customers of a periodic extended-product warranty to optimize profits generated from providing such warranties. In one aspect of the present invention the customer is allowed to elect or to cancel warranty coverage on a monthly basis which election is based in part on the customer's expected net utility from his coverage decisions. In one embodiment, the customer can be afforded complete warranty coverage flexibility in terms of his ability to turn coverage on and off whenever desired. In another aspect of the present invention the customer can be allowed to make dynamic repair or replacement decisions in each period based on the product's failure status or on other criteria. By properly modeling optimal extended-product warranty strategies from the perspective of both the customer and from the perspective of the service provider, one can compute the customers' maximum expected discounted net utility and the service provider's expected discounted profit from strategic customers.

    摘要翻译： 一种用于确定服务提供商应向客户收取定期延长产品保修的最佳价格以优化从提供此类保证产生的利润的系统和方法。 在本发明的一个方面，客户被允许每月选择或取消保修范围，该选择部分地基于客户的预期净效用从其覆盖决定。 在一个实施方案中，客户可以根据其在需要时打开和关闭覆盖的能力提供完整的保修范围灵活性。 在本发明的另一方面，客户可以根据产品的故障状态或其他标准在每个时间段内进行动态维修或更换决定。 通过从客户角度和从服务提供商的角度对适用的扩展产品保修策略进行适当建模，可以计算客户最大预期贴现净效用和服务提供商预期的战略客户打折利润。

    Usage-Limited Product Warranties
    6.
    发明申请
    Usage-Limited Product Warranties 审中-公开
    使用限制产品保证

    公开(公告)号：US20100191557A1

    公开(公告)日：2010-07-29

    申请号：US12359823

    申请日：2009-01-26

    申请人： Julie Ward Drew ,  Jose Luis Beltran Guerrero ,  Ming Hu ,  Guillermo Gallego

    发明人： Julie Ward Drew ,  Jose Luis Beltran Guerrero ,  Ming Hu ,  Guillermo Gallego

    IPC分类号： G06F17/30

    CPC分类号： G06Q40/08 ,  G06Q30/0202 ,  G06Q30/06

    摘要： The present disclosure is directed to methods for pricing limited use product warranties to increase profit. Such a method can include selecting a plurality of potential warranty options, where each warranty option has an associated product usage limit and an associated warranty purchase cost; calculating a customer's expected support cost; determining a customer demand for each of the plurality of warranty options; calculating a provider's expected option profit for each of the plurality of warranty options; and calculating a provider's expected total profit for the plurality of warranty options.

    摘要翻译： 本披露涉及定价有限使用产品保证以增加利润的方法。 这种方法可以包括选择多个潜在的保修选项，其中每个保修期权具有相关的产品使用限制和相关的保修购买成本; 计算客户的预期支持成本; 确定客户对多个保修期权中的每一个的需求; 计算提供商对多个保修期权中的每一个的预期期权利润; 并计算提供商对多个保修期权的预期总利润。

    DETERMINING PRODUCT PRICE
    7.
    发明申请
    DETERMINING PRODUCT PRICE 审中-公开
    确定产品价格

    公开(公告)号：US20140019210A1

    公开(公告)日：2014-01-16

    申请号：US13547804

    申请日：2012-07-12

    申请人： Jose Luis Beltran Guerrero ,  Ruxian Wang ,  Enis Kayis ,  Guillermo Gallego ,  Jianqiang Wang ,  Kay-Yut Chen ,  Shailendra K. Jain

    发明人： Jose Luis Beltran Guerrero ,  Ruxian Wang ,  Enis Kayis ,  Guillermo Gallego ,  Jianqiang Wang ,  Kay-Yut Chen ,  Shailendra K. Jain

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/02

    摘要： Methods, systems, and computer-readable and executable instructions are provided for determining a product price. Determining a product price can include determining an initial market attraction value, a market price sensitivity, and cost information for a product. Determining a product price can also include receiving a market constraint with respect to the product and pricing the product based on the initial market attraction value, the market price sensitivity, the cost information, and the market constraint.

    摘要翻译： 提供了用于确定产品价格的方法，系统和计算机可读和可执行指令。 确定产品价格可以包括确定产品的初始市场吸引力值，市场价格敏感度和成本信息。 确定产品价格还可以包括根据初始市场吸引力值，市场价格敏感性，成本信息和市场约束来接收关于产品的市场约束和定价产品。

    Call center resource allocation
    9.
    发明授权
    Call center resource allocation 有权
    呼叫中心资源分配

    公开(公告)号：US08396204B2

    公开(公告)日：2013-03-12

    申请号：US13267231

    申请日：2011-10-06

    申请人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    发明人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5175 ,  G06Q10/06311 ,  H04M3/523

    摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.

    摘要翻译： 用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。 在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布 和服务时间。 在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。 根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。

    CALL CENTER RESOURCE ALLOCATION
    10.
    发明申请
    CALL CENTER RESOURCE ALLOCATION 有权
    致电中心资源分配

    公开(公告)号：US20120087486A1

    公开(公告)日：2012-04-12

    申请号：US13267231

    申请日：2011-10-06

    申请人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    发明人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    IPC分类号： H04M3/00 ,  G06G7/48

    CPC分类号： H04M3/5175 ,  G06Q10/06311 ,  H04M3/523

    摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.

    摘要翻译： 用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。 在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布 和服务时间。 在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。 根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。