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    FLEXIBLE EXTENDED PRODUCT WARRANTIES
    1.
    发明申请
    FLEXIBLE EXTENDED PRODUCT WARRANTIES 审中-公开
    灵活扩展的产品保证

    公开(公告)号：US20110295755A1

    公开(公告)日：2011-12-01

    申请号：US12789240

    申请日：2010-05-27

    申请人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Shelen K. Jain ,  Filippo Balestrieri ,  Jose Luis Beltran Guerrero ,  Enis Kayis

    发明人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Shelen K. Jain ,  Filippo Balestrieri ,  Jose Luis Beltran Guerrero ,  Enis Kayis

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/00 ,  G06Q30/012

    摘要： A system and method for determining the optimum price that a service provider should charge to customers of a periodic extended-product warranty to optimize profits generated from providing such warranties. In one aspect of the present invention the customer is allowed to elect or to cancel warranty coverage on a monthly basis which election is based in part on the customer's expected net utility from his coverage decisions. In one embodiment, the customer can be afforded complete warranty coverage flexibility in terms of his ability to turn coverage on and off whenever desired. In another aspect of the present invention the customer can be allowed to make dynamic repair or replacement decisions in each period based on the product's failure status or on other criteria. By properly modeling optimal extended-product warranty strategies from the perspective of both the customer and from the perspective of the service provider, one can compute the customers' maximum expected discounted net utility and the service provider's expected discounted profit from strategic customers.

    摘要翻译： 一种用于确定服务提供商应向客户收取定期延长产品保修的最佳价格以优化从提供此类保证产生的利润的系统和方法。 在本发明的一个方面，客户被允许每月选择或取消保修范围，该选择部分地基于客户的预期净效用从其覆盖决定。 在一个实施方案中，客户可以根据其在需要时打开和关闭覆盖的能力提供完整的保修范围灵活性。 在本发明的另一方面，客户可以根据产品的故障状态或其他标准在每个时间段内进行动态维修或更换决定。 通过从客户角度和从服务提供商的角度对适用的扩展产品保修策略进行适当建模，可以计算客户最大预期贴现净效用和服务提供商预期的战略客户打折利润。

    FLEXIBLE EXTENDED PRODUCT WARRANTIES HAVING PARTIALLY REFUNDABLE PREMIUMS
    2.
    发明申请
    FLEXIBLE EXTENDED PRODUCT WARRANTIES HAVING PARTIALLY REFUNDABLE PREMIUMS 审中-公开
    灵活扩展的产品保证，具有部分可退款的优先权

    公开(公告)号：US20110295756A1

    公开(公告)日：2011-12-01

    申请号：US12789314

    申请日：2010-05-27

    申请人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Enis Kayis ,  Filippo Balestrieri ,  Shelen Jain ,  Jose Luis Beltran Guerrero ,  Douglas M. Gilbert

    发明人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Enis Kayis ,  Filippo Balestrieri ,  Shelen Jain ,  Jose Luis Beltran Guerrero ,  Douglas M. Gilbert

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/063 ,  G06Q10/067 ,  G06Q10/20 ,  G06Q30/012

    摘要： A system and method for determining the optimum price that a service provider should charge to customers of at least a partially refundable extended-product warranty to optimize profits generated from providing such warranties. In one aspect of the present invention the customer may elect to purchase warranty coverage when the product is new and cancel warranty coverage at any time thereafter, which election is based in part on the customer's expected discounted net utility from his coverage decisions. In another aspect of the present invention, the customer is allowed to make dynamic repair or replacement decisions in each period based on the product's failure status or on other criteria. In one embodiment, the customer can be afforded warranty coverage flexibility in terms of his ability to turn coverage off whenever desired and to obtain a partial refund of the warranty premium. By properly modeling extended-product warranty strategies from the perspective of the customer and from the perspective of the service provider, one can compute the customers' expected discounted net utility and the provider's expected discounted profit from strategic customers. In another aspect of the present invention a computer-based service is provided to the customer of the extended-product warranty for determining the customer's optimal dynamic decisions to maximize the customer's expected discounted net utility when making product replacement decisions, maintenance decisions, and warranty coverage decisions.

    摘要翻译： 用于确定服务提供商应向客户收取至少部分可退还的扩展产品保证以优化从提供此类保证产生的利润的最优价格的系统和方法。 在本发明的一个方面，客户可以选择在产品新时购买保修范围，并在此后任何时间取消保修范围，该选择部分取决于客户的覆盖决定中的预期折扣净效用。 在本发明的另一方面，允许客户基于产品的故障状态或其他标准在每个时间段内进行动态维修或更换决定。 在一个实施例中，客户可以根据其在需要时关闭覆盖范围的能力以及获得部分退还保修费的能力提供保修范围的灵活性。 通过从客户的角度和从服务提供商的角度对扩展产品保修策略进行适当建模，可以计算客户预期的折扣净效用和供应商预期的战略客户折扣利润。 在本发明的另一方面，向客户提供基于计算机的服务，以便在进行产品更换决定，维护决策和保修范围时，确定客户的最佳动态决策以最大限度地提高客户的折扣净效用 决定。

    Usage-Limited Product Warranties
    6.
    发明申请
    Usage-Limited Product Warranties 审中-公开
    使用限制产品保证

    公开(公告)号：US20100191557A1

    公开(公告)日：2010-07-29

    申请号：US12359823

    申请日：2009-01-26

    申请人： Julie Ward Drew ,  Jose Luis Beltran Guerrero ,  Ming Hu ,  Guillermo Gallego

    发明人： Julie Ward Drew ,  Jose Luis Beltran Guerrero ,  Ming Hu ,  Guillermo Gallego

    IPC分类号： G06F17/30

    CPC分类号： G06Q40/08 ,  G06Q30/0202 ,  G06Q30/06

    摘要： The present disclosure is directed to methods for pricing limited use product warranties to increase profit. Such a method can include selecting a plurality of potential warranty options, where each warranty option has an associated product usage limit and an associated warranty purchase cost; calculating a customer's expected support cost; determining a customer demand for each of the plurality of warranty options; calculating a provider's expected option profit for each of the plurality of warranty options; and calculating a provider's expected total profit for the plurality of warranty options.

    摘要翻译： 本披露涉及定价有限使用产品保证以增加利润的方法。 这种方法可以包括选择多个潜在的保修选项，其中每个保修期权具有相关的产品使用限制和相关的保修购买成本; 计算客户的预期支持成本; 确定客户对多个保修期权中的每一个的需求; 计算提供商对多个保修期权中的每一个的预期期权利润; 并计算提供商对多个保修期权的预期总利润。

    Selecting Products for Retailer to Offer for Sale to Consumers
    7.
    发明申请
    Selecting Products for Retailer to Offer for Sale to Consumers 审中-公开
    选择零售商向消费者出售的产品

    公开(公告)号：US20130060649A1

    公开(公告)日：2013-03-07

    申请号：US13634772

    申请日：2010-04-19

    申请人： Julie Ward Drew ,  Filippo Balestrieri ,  Enis Kayis ,  Shyam Sundar Rajaram ,  Shailendra K. Jain

    发明人： Julie Ward Drew ,  Filippo Balestrieri ,  Enis Kayis ,  Shyam Sundar Rajaram ,  Shailendra K. Jain

    IPC分类号： G06Q30/00

    CPC分类号： G06Q30/00

    摘要： Each product of a number of products is assigned to one of a number of popularity tiers. The popularity tiers are ordered from a most popular tier to a least popular tier. The popularity tiers indicate how popular the products are expected to be among consumers. Each product is assigned to one of a number of margin tiers. The margin tiers are ordered from a highest margin tier to a lowest margin tier. The margin tiers indicate how much money a retailer makes in selling the products to the consumers. Which of the products to offer for sale by the retailer to the consumers are selected by applying decision rules to the products as have been assigned to the popularity tiers and to the margin tiers.

    摘要翻译： 许多产品的每个产品都被分配到多个知名级之一。 受欢迎的层次从最受欢迎的层次到最不受欢迎的层次。 受欢迎程度表明产品预计将在消费者当中流行。 每个产品都被分配到多个保证金层之一。 保证金层从最高保证金层到最低保证金层。 保证金层表示零售商向消费者出售产品所需的金额。 零售商向消费者提供哪些产品可以通过将决策规则应用于已分配给受欢迎度层和边缘层的产品进行选择。

    ELICITING CUSTOMER PREFERENCE FROM PURCHASING BEHAVIOR SURVEYS
    8.
    发明申请
    ELICITING CUSTOMER PREFERENCE FROM PURCHASING BEHAVIOR SURVEYS 审中-公开
    从采购行为调查中确定客户偏好

    公开(公告)号：US20120022920A1

    公开(公告)日：2012-01-26

    申请号：US13260258

    申请日：2010-02-26

    申请人： Filippo Balestrieri ,  Sundar Rajaram ,  Julie Ward Drew ,  Enis Kayis

    发明人： Filippo Balestrieri ,  Sundar Rajaram ,  Julie Ward Drew ,  Enis Kayis

    IPC分类号： G06Q30/02

    CPC分类号： G06Q30/02 ,  G06Q30/0203

    摘要： A method (200) of eliciting customer preference from purchasing behavior surveys clusters (210) survey respondents into two or more clusters according to a data pattern identified in a dataset (330) of responses to survey questions that include a question regarding a product purchasing decision, and questions regarding respondent attributes (such as behavioral questions) and product attributes. Clustering (210) may be performed based on responses to behavioral questions that are not endogenously linked to any control variables. A model for each cluster, relating purchasing decision responses to product attribute responses, is produced (220), and each model is used to generate (230) projected purchasing decision responses for each cluster by replacing a value relating to a response to a selected product attribute question, which may be a control variable, with an alternative value. The dataset is transformed (240) by replacing purchasing decision responses with the projected responses. Survey respondents are then re-clustered (250), and duster shift is analyzed (260).

    摘要翻译： 一种从采购行为调查集群（210）引出客户偏好的方法（200）（210）根据在包括关于产品购买决定的问题的调查问题的数据集（330）中标识的数据模式将受访者调查为两个或多个集群 以及关于被访者属性（如行为问题）和产品属性的问题。 可以基于对与任何控制变量内生链接的行为问题的响应来执行聚类（210）。 产生每个集群的模型，将购买决策响应与产品属性响应相关联（220），并且每个模型用于通过将与所选产品的响应相关的值替换为每个集群的（230）预测购买决策响应 属性问题，其可以是具有替代值的控制变量。 通过用预测的响应替换购买决策响应来转换数据集（240）。 调查受访者然后重新聚集（250），并分析除尘器移位（260）。

    PROFIT COMPARISON
    9.
    发明申请
    PROFIT COMPARISON 有权
    利润比较

    公开(公告)号：US20120209643A1

    公开(公告)日：2012-08-16

    申请号：US13027942

    申请日：2011-02-15

    申请人： Julie Ward Drew ,  Filippo Balestrieri ,  Ruxian Wang

    发明人： Julie Ward Drew ,  Filippo Balestrieri ,  Ruxian Wang

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/012

    摘要： Systems, methods, and machine-readable and executable instructions are provided for profit comparison. Profit comparison can include determining a first profitability function of a flexible duration extended warranty offering with respect to a first plurality of warranty parameters and determining a second profitability function of a fixed duration extended warranty offering with respect to a second plurality of warranty parameters. Profit comparison can also include comparing the first function and the second function for at least one level of at least one of profit lift and flexible duration warranty offering coverage duration. Presenting results of the comparison for a range of values of the first and second plurality of warranty parameters can also be included in profit comparison.

    摘要翻译： 提供系统，方法和机器可读和可执行指令用于利润比较。 利润比较可以包括确定关于第一多个保修参数的灵活持续时间延长保修期提供的第一盈利能力功能，以及确定相对于第二多个保修参数的固定持续时间延长保修期提供的第二获利功能。 利润比较还可以包括在至少一个利润提升和灵活持续时间保证提供覆盖期限的至少一个水平上比较第一功能和第二功能。 提供第一和第二多个保修参数值范围比较的结果也可以包括在利润比较中。

    Profit comparison of extended warranties
    10.
    发明授权
    Profit comparison of extended warranties 有权
    扩展保证的利润比较

    公开(公告)号：US08478620B2

    公开(公告)日：2013-07-02

    申请号：US13027942

    申请日：2011-02-15

    申请人： Julie Ward Drew ,  Filippo Balestrieri ,  Ruxian Wang

    发明人： Julie Ward Drew ,  Filippo Balestrieri ,  Ruxian Wang

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/012

    摘要： Systems, methods, and machine-readable and executable instructions are provided for profit comparison. Profit comparison can include determining a first profitability function of a flexible duration extended warranty offering with respect to a first plurality of warranty parameters and determining a second profitability function of a fixed duration extended warranty offering with respect to a second plurality of warranty parameters. Profit comparison can also include comparing the first function and the second function for at least one level of at least one of profit lift and flexible duration warranty offering coverage duration. Presenting results of the comparison for a range of values of the first and second plurality of warranty parameters can also be included in profit comparison.

    摘要翻译： 提供系统，方法和机器可读和可执行指令用于利润比较。 利润比较可以包括确定关于第一多个保修参数的灵活持续时间延长保修期提供的第一盈利能力功能，以及确定相对于第二多个保修参数的固定持续时间延长保修期提供的第二获利功能。 利润比较还可以包括在至少一个利润提升和灵活持续时间保证提供覆盖期限的至少一个水平上比较第一功能和第二功能。 提供第一和第二多个保修参数值范围比较的结果也可以包括在利润比较中。