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    Routing of calls based on agents emotional state
    4.
    发明授权
    Routing of calls based on agents emotional state 有权
    基于代理情绪状态的呼叫路由

    公开(公告)号：US08130935B1

    公开(公告)日：2012-03-06

    申请号：US11857218

    申请日：2007-09-18

    申请人： Marc Coughlan ,  Alexander Forbes ,  Ciarron Gannon ,  Peter D. Runcie ,  Ralph Warta

    发明人： Marc Coughlan ,  Alexander Forbes ,  Ciarron Gannon ,  Peter D. Runcie ,  Ralph Warta

    IPC分类号： H04M3/00 ,  H04M5/00

    CPC分类号： H04M3/5232

    摘要： An agent's emotional state is used to assist with determining how to route an incoming communication. The factoring in of emotional state can be combined with other performance metrics that can include, for example, any suitable metric for expressing or describing agent performance or agent skill level. For example, the metrics can include revenue generated, revenue generation rate, profitability, profitability generation rate, number of units sold, rate of unit sales, average duration of the contact, a rating quantifying the agents proficiency in handling a contact, the occurrence of a trouble ticket, agent requests assistance, a no sale situation, customer satisfaction indicators, customer attention, value of collections, time to close a sale, one-and-done, and/or any other metric indicating the customer's relationship with the business.

    摘要翻译： 代理人的情绪状态用于帮助确定如何路由传入的通信。 情绪状态的分解可以与其他表现指标相结合，其中包括例如用于表达或描述代理人绩效或代理技能水平的任何合适的指标。 例如，这些指标可以包括所产生的收入，创收率，盈利能力，盈利能力产生率，销售单位数，单位销售率，平均持续时间，联系人处理能力等级 故障单，代理请求协助，无销售情况，客户满意度指标，客户关注度，收藏价值，关闭销售时间，一次性和/或任何其他衡量客户与业务关系的指标。

    Caller initiated undivert from voicemail
    7.
    发明授权
    Caller initiated undivert from voicemail 有权
    来电者发起语音邮件未转换

    公开(公告)号：US08150003B1

    公开(公告)日：2012-04-03

    申请号：US11626217

    申请日：2007-01-23

    申请人： Marc Coughlan ,  Alexander Forbes ,  Ciaran Gannon ,  Peter D. Runcie ,  Alexander Scholte

    发明人： Marc Coughlan ,  Alexander Forbes ,  Ciaran Gannon ,  Peter D. Runcie ,  Alexander Scholte

    IPC分类号： H04M1/64 ,  H04L12/66

    CPC分类号： H04M3/53341 ,  H04M2203/4563

    摘要： Once a voicemail is received, it is the onus of the recipient of the voicemail message to call the caller back when a “missed call” message is received on the phone or after the voicemail message is retrieved. While some of the more advanced voicemail systems provide the capability of automatically placing a call from the callee back to the caller upon completion of the callee listening to the voicemail message, an exemplary embodiment of the present invention allows the caller to be connected to the callee should the callee become available while the caller is leaving a voicemail message for the callee.

    摘要翻译： 一旦接收到语音邮件，当在电话上接收到“未接来电”消息或在取消语音邮件消息之后，语音邮件消息的接收方的呼叫就是呼叫呼叫者。 虽然一些较高级的语音邮件系统提供了在听取语音邮件消息的被叫方完成后自动将被叫方的呼叫返回给呼叫者的能力，但是本发明的示例性实施例允许呼叫者连接到被叫方 被叫方是否可以使用，而主叫方正在为被叫方留下语音信箱。

    Apparatus and method for ownership verification
    8.
    发明申请
    Apparatus and method for ownership verification 有权
    所有权验证的设备和方法

    公开(公告)号：US20060218648A1

    公开(公告)日：2006-09-28

    申请号：US11088398

    申请日：2005-03-24

    申请人： Colin Blair ,  Kevin Chan ,  Alexander Forbes ,  Christopher Gentle ,  Neil Hepworth ,  Andrew Lang ,  Paul Michaelis

    发明人： Colin Blair ,  Kevin Chan ,  Alexander Forbes ,  Christopher Gentle ,  Neil Hepworth ,  Andrew Lang ,  Paul Michaelis

    IPC分类号： H04L9/32

    CPC分类号： G07C9/00111 ,  G06Q20/32 ,  G06Q20/327 ,  G06Q20/3278 ,  G06Q20/341 ,  G06Q20/4014 ,  G07F7/1008

    摘要： A method and apparatus identifying an item by attaching a radio frequency identification device to the item; obtaining encryption information; generating an encrypted code from the encryption information by a programmer; inserting the encrypted code into the radio frequency identification device by the programmer whereas the encrypted code may be one of a plurality of encrypted codes; attempting to access the radio frequency identification device by a security reader by transmission of another encrypted code to the radio frequency identification device; and responding with a correct access signal by the radio frequency identification device in response to receipt of the other encrypted code if the other encrypted code is same as the inserted encrypted code.

    摘要翻译： 一种方法和装置，通过将射频识别装置附接到所述物品来识别物品; 获取加密信息; 由程序员从加密信息生成加密代码; 将编码器将加密码插入射频识别装置，而加密码可以是多个加密码之一; 尝试通过向射频识别装置发送另一加密代码由安全读取器访问射频识别装置; 以及如果其他加密代码与所插入的加密代码相同，则由射频识别装置响应于其他加密代码的接收而响应于正确的访问信号。

    Embedded cable connection identification circuits
    9.
    发明授权
    Embedded cable connection identification circuits 有权
    嵌入式电缆连接识别电路

    公开(公告)号：US07038135B1

    公开(公告)日：2006-05-02

    申请号：US10879403

    申请日：2004-06-28

    申请人： Kevin Chan ,  Alexander Forbes ,  Christopher R. Gentle

    发明人： Kevin Chan ,  Alexander Forbes ,  Christopher R. Gentle

    IPC分类号： H01R4/00

    CPC分类号： H01R13/6691 ,  H01R13/641 ,  H01R13/717 ,  H01R13/7175 ,  H01R13/7177 ,  H01R31/065

    摘要： The present invention provides an interconnect cable having selectively activated identifiers in order to facilitate the locating and positive identification of ends of the interconnect cable. The identifiers may be activated by introducing or enabling a suitable activation signal at identifier activation points provided at an end of the interconnect cable opposite an end including an identifier. The activation signal may be provided by a detection probe tool.

    摘要翻译： 本发明提供了具有选择性激活的标识符的互连电缆，以便于互连电缆端部的定位和正确识别。 可以通过在与包括标识符的端点相对的互连电缆的端部处提供的标识符激活点处引入或启用适当的激活信号来激活标识符。 激活信号可由检测探针工具提供。