公开(公告)号：US5894595A

公开(公告)日：1999-04-13

申请号：US803892

申请日：1997-02-21

申请人： Mark Jeffrey Foladare ,  Albert Friedes ,  Shelley B. Goldman ,  Susanne Watson Moroses ,  Nancy Murray ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Mark Jeffrey Foladare ,  Albert Friedes ,  Shelley B. Goldman ,  Susanne Watson Moroses ,  Nancy Murray ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： H04M3/42 ,  H04M1/00 ,  H04M11/00 ,  H04Q3/00 ,  H04W68/00 ,  H04Q7/20

CPC分类号： H04W68/00 ,  H04Q3/005 ,  H04Q2213/13248 ,  H04Q2213/13513 ,  H04Q2213/13527 ,  H04Q2213/13532

摘要： With the advent of personal digital assistants (PDAs) having modems for information, e.g., facsimile and/or data, transmission over wireless connections, as well as the capability for voice communications, we have recognized that is possible to communicate with a person, wherever they are, in whatever form is desired. In order to do so in a manner that simulates the way a person at a fixed location having a separate telephone, fax machine and data modem would communicate, incorporate into a PDA is a) a receiver for a wireless actuation signal that indicates that a communication of some type is waiting for a called party; b) an outgoing connection origination unit that establishes a connection from the PDA to the waiting communication; c) a discriminator, which makes a determination as to the type of communication that is waiting; and d) a selection unit that routes the information signals received over the connection established by the PDA to an appropriate communication unit within the PDA, e.g., a fax modem, data modem, or voice communication unit, the appropriate communication unit being selected in response to the type of communication that was determined by the discriminator to be waiting. The PDA owner may optionally be alerted only when 1) an information transmission is successfully completed and the received information is waiting in the PDA for access by its owner, or 2) when a voice connection has successfully been established to the communication originator who continues to indicate a readiness to communicate.

摘要翻译： 随着具有调制解调器的个人数字助理（PDA）的出现，例如传真和/或数据，通过无线连接的传输以及语音通信的能力，我们已经认识到可以与人通信，无论在哪里 他们是，无论什么形式的需要。 为了这样做，以模拟在具有单独的电话，传真机和数据调制解调器的固定位置处的人的通信方式，并入PDA中的是：a）用于指示通信的无线致动信号的接收器 某种类型的人正在等待一个被叫方; b）建立从PDA到等待通信的连接的出站连接发起单元; c）歧视者，对正在等待的通信类型作出决定; 以及d）选择单元，其将通过PDA建立的连接接收的信息信号路由到PDA内的适当的通信单元，例如传真调制解调器，数据调制解调器或语音通信单元，响应于选择的适当的通信单元 由鉴别器确定的要等待的通信类型。 只有当1）信息传输成功完成并且所接收的信息在PDA中等待其所有者访问时，PDA所有者可以可选地被警告，或者2）当语音连接已经成功建立到继续进行的通信发起者时 表示准备沟通。

公开(公告)号：US5742906A

公开(公告)日：1998-04-21

申请号：US668659

申请日：1996-06-25

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： H04M3/42 ,  H04M7/00 ,  H04Q3/00 ,  H04Q3/62 ,  H04W76/02 ,  H04W84/02 ,  H04Q7/20

CPC分类号： H04W84/022 ,  H04M3/42229 ,  H04Q3/0016 ,  H04Q3/622 ,  H04M7/00 ,  H04Q2213/13091 ,  H04Q2213/13095 ,  H04Q2213/13103 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/1326 ,  H04Q2213/13374 ,  H04Q2213/13405 ,  H04W76/02

摘要： A call placed by a calling party from within the local office or campus area served by an intelligent PBX of a called party who is a subscriber to a personal reach service is held at that PBX for determination of whether the called party/subscriber is within or outside the local area served by the PBX. This determination is made using two-way paging technology through which a pager-carrying called party/subscriber is determined to be within the local area if the two-way pager carried by the called party/subscriber is registered within the area. If the called party/subscriber is determined to be within the local area, then a local page is broadcast to the called party/subscriber and a return call to the PBX by the called party/subscriber is bridged with the call being held from the calling party at the PBX. If the called party/subscriber is determined to be outside the local area, then the calling party's call is connected over the telephone network to the called party/subscriber's personal reach service network platform. A nationwide page is broadcast and a return call from the called party/subscriber to the network platform is bridged with the calling party's call to complete the connection between the calling and called parties.

摘要翻译： 来自本地办公室或校园区域的呼叫方的呼叫由作为个人到达服务的订户的被叫方的智能PBX所服务，在该PBX处被保持以确定被叫方/用户是否在或 在集团电话服务的当地以外。 如果被叫方/用户携带的双向寻呼机被登记在该区域内，则使用双向寻呼技术确定寻呼机携带的被叫方/用户位于本地区内。 如果被叫方/用户被确定为在本地区域内，那么本地页面被广播给被叫方/用户，被叫方/用户对PBX的返回呼叫被桥接，呼叫被保持在呼叫 集团电话集团。 如果被叫方/用户被确定为在本地外，则呼叫方的呼叫通过电话网络连接到被叫方/用户的个人到达服务网络平台。 广播一个全国性的网页，从呼叫方/用户到网络平台的呼叫与主叫方的呼叫桥接，完成呼叫方和被叫方之间的连接。

公开(公告)号：US5937354A

公开(公告)日：1999-08-10

申请号：US668661

申请日：1996-06-25

申请人： Srinivas Bala ,  Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Srinivas Bala ,  Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： H04W4/00 ,  H04Q7/00

CPC分类号： H04W76/00 ,  H04W4/00

摘要： In a personal reach telephone service in which a calling party's telephone call to a personal reach telephone number of a called party/subscriber is bridged to a return call placed by the called party/subscriber in response to a page which indicates to the called party/subscriber the presence of a waiting call, a connection is established between a bridging and signaling unit associated with the interexchange network to which the calling party is directed, and the home PBX associated with the called party/subscriber. After establishing the connection between the bridging and signaling unit and the home PBX, a determination is made, using two-way paging technology, whether the pager associated with the called party/subscriber is registered within the local area covered by the home PBX. If the pager is registered in the local area, then the calling party's call is connected directly to the PBX and a local page is broadcast to the called party/subscriber. If the called party/subscriber responds to the local page by means of a return telephone call to the PBX, then the calling party's call and the called party/subscriber's return call are bridged together by the local PBX and the bridging and signaling equipment associated with the interexchange network is disconnected. If the pager associated with the called party/subscriber is not registered in the local area, then a nationwide page is broadcast and a return call to the bridging and signaling equipment associated with the network is bridged to the calling party's call.

摘要翻译： 在个人到达电话服务中，主叫方的电话呼叫个人到达被叫方/用户的电话号码被桥接到被叫方/用户响应于向被叫方/用户指示的寻呼的呼叫， 订户等待呼叫的存在，在与主叫方所针对的交换网络相关联的桥接和信令单元之间建立连接以及与被叫方/订户相关联的归属PBX。 在建立桥接和信令单元与家庭PBX之间的连接之后，使用双向寻呼技术确定与被叫方/订户相关联的寻呼机是否被注册在家庭PBX所覆盖的本地区域内。 如果寻呼机在本地注册，则呼叫方的呼叫直接连接到PBX，本地页面被广播到被叫方/用户。 如果被叫方/用户通过对PBX的返回电话呼叫来响应本地页面，则主叫方的呼叫和被叫方/用户的返回呼叫由本地PBX和相关联的桥接和信令设备桥接在一起 互联网络断开连接。 如果与被叫方/订户相关联的寻呼机未在本地登记，则广播全国性的网页，并且将与网络相关联的桥接和信令设备的返回呼叫桥接到呼叫方的呼叫。

公开(公告)号：US5664003A

公开(公告)日：1997-09-02

申请号：US590237

申请日：1996-01-23

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： H04W76/02 ,  H04W84/02 ,  H04Q7/24

CPC分类号： H04W76/02 ,  H04W84/022

摘要： In a personal reach telephone service in which a calling party's telephone call to a personal reach telephone number of a called party is bridged to a return call placed by the called party in response to a page, a connection is established between bridging and signaling equipment associated with the interexchange network, to which the calling party's call is directed, and the home PBX associated with the called party. The called party, in responding to the page, and if local to the PBX, calls into his home PBX where this return call and the calling party's call are bridged together.

摘要翻译： 在个人到达电话服务中，主叫方的电话呼叫到被叫方的个人到达电话号码被桥接到由被叫方响应于一个页面而进行的返回呼叫，在桥接和信令设备相关联之间建立连接 与主叫方的呼叫所针对的交换网络以及与被叫方相关联的家庭PBX。 被叫方在响应该页面时，如果本地到集团电话，则呼叫他的家庭PBX，其中该返回呼叫和呼叫方的呼叫被桥接在一起。

公开(公告)号：US06343115B1

公开(公告)日：2002-01-29

申请号：US08600690

申请日：1996-02-13

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： H04M164

CPC分类号： H04L29/06 ,  H04M3/382 ,  H04M7/006 ,  H04M11/022 ,  Y10S379/90 ,  Y10S379/902

摘要： A called party is alerted to the presence of a voice call on the Internet (110) by a page that is automatically transmitted to the called party's pager (120) upon initiation of the call by a calling party from his terminal (101) running Internet voice communications software and equipped with a microphone (102) and speaker (103). The page is transmitted in response to a message sent by a service provider (115) on the Internet, which receives from the calling party's terminal on the Internet, information for identifying the called party's pager. The called party, upon receiving the page, connects to the called party on the Internet through his home terminal (105) that is running that same voice communications software and is also equipped with a microphone (106) and speaker (107), or through any such similarly equipped portable or fixed terminal (125) at any location from which the Internet can be accessed. Alternatively, the called party can answer the call on the Internet with a standard station set (131) by calling an Internet-savvy platform (130), which converts the packetized voice signal of the calling party into an analog signal and the analog voice signal of the called party into packets for transmission on the Internet.

摘要翻译： 通过由主叫方从其运行互联网的终端（101）发起呼叫而自动发送到被叫方的寻呼机（120）的页面，被叫方在因特网（110）上警告语音呼叫的存在 语音通信软件并配备有麦克风（102）和扬声器（103）。 响应于因特网上的主叫方的终端接收到的因特网上的服务提供商（115）发送的消息来发送该页面，用于识别被叫方的寻呼机的信息。 被叫方在接收到该页面时，通过他的家庭终端（105）在互联网上连接到正在运行相同语音通信软件的家庭终端（105），并且还配备有麦克风（106）和扬声器（107），或者通过 在互联网可以访问的任何位置处的任何类似装备的便携式或固定终端（125）。 或者，被叫方可以通过呼叫互联网精通平台（130）通过标准站组（131）来应答因特网上的呼叫，该平台将主叫方的分组语音信号转换为模拟信号，并且模拟语音信号 被叫方在互联网上传输数据包。

公开(公告)号：US06268802B1

公开(公告)日：2001-07-31

申请号：US08801448

申请日：1997-02-18

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： G08B522

CPC分类号： G08B3/1083

摘要： In order to minimize the number of transmitters from which a page is transmitted in a Personal Reach System in which a subscriber is paged to alert him or her of a waiting telephone call, the subscriber's last known location, the time at her or she was located there, and the elapsed time since being located there, are used to determine an outer perimeter of the geographic area in which the subscriber is likely to be presently located. A page is then transmitted to the subscriber from those transmitters which cover that geographic area. If the elapsed time is more than a predetermined threshold, during which period the subscriber could have traveled anywhere, a nationwide page, rather than a localized page, is transmitted.

摘要翻译： 为了最小化在个人到达系统中发送页面的发送器的数量，在该系统中用户被呼叫以提醒他或她等待的电话呼叫，订户的最后已知位置，她或她所在的时间 在那里，以及从那里所经过的时间用于确定订户很可能在其中所在的地理区域的外围。 然后从覆盖该地理区域的那些发射机向用户发送一个页面。 如果经过的时间大于预定阈值，则在该期间，用户可以在任何地方旅行，发送全国性的页面而不是本地化页面。

公开(公告)号：US6144839A

公开(公告)日：2000-11-07

申请号：US832876

申请日：1997-04-04

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Philippe Jakimowicz ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  Philippe Jakimowicz ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： G08B5/22 ,  H04W88/18 ,  H04Q7/14

CPC分类号： H04W88/185 ,  G08B5/229

摘要： An apparatus and method provide a database in a pager that contains menus that may be displayed on a pager display. A paging service sends a page including an identification to the pager. The pager receives the identification, retrieves a menu from the pager database and displays the menu. The pager responds to the page based on a selection selected from the displayed menu.

摘要翻译： 一种设备和方法在寻呼机中提供包含可以在寻呼机显示器上显示的菜单的数据库。 寻呼服务将包含识别码的页面发送到寻呼机。 寻呼机接收该标识，从寻呼机数据库检索菜单并显示菜单。 寻呼机根据从显示的菜单中选择的选择来响应该页面。

公开(公告)号：US6049602A

公开(公告)日：2000-04-11

申请号：US933518

申请日：1997-09-18

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Shaoqing Q. Wang ,  Roy Philip Weber ,  Robert S. Westrich

IPC分类号： H04M3/38 ,  H04M3/51 ,  H04M7/12 ,  H04M3/00

CPC分类号： H04M3/5125 ,  H04M3/382 ,  H04M3/5175 ,  H04M3/5191 ,  H04M7/12

摘要： Call center functions are provided to a plurality of remotely located customer service representatives (CSRs) via a data network, such as the Internet. Each CSR station includes a telephone and a computer. Separate log-in procedures for the computer and the telephone improve system security. Incoming calls are routed to an available CSR. A call control server provides call control pages that include a set of clickable commands (e.g., transfer, hold, conference, speed-dial buttons, and the like) and telephone digits to CSR computers that allow CSRs to remotely control telephone calls. A merchant server can also provide a merchant application page to CSR computers to allow CSRs to process customer calls.

摘要翻译： 通过诸如因特网之类的数据网络将呼叫中心功能提供给多个远程位置的客户服务代表（CSR）。 每个CSR站包括电话和电脑。 计算机和电话的单独登录过程可以提高系统的安全性。 来电将路由到可用的CSR。 呼叫控制服务器提供呼叫控制页面，该呼叫控制页面包括允许CSR远程控制电话呼叫的CSR计算机的一组可点击命令（例如，传送，保持，会议，快速拨号按钮等）和电话号码。 商家服务器还可以向CSR计算机提供商家应用页面，以允许CSR处理客户呼叫。

公开(公告)号：US5960064A

公开(公告)日：1999-09-28

申请号：US520425

申请日：1995-08-29

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber

IPC分类号： H04M3/42 ,  H04M1/64 ,  H04M1/658 ,  H04M3/20 ,  H04M3/38 ,  H04M3/428 ,  H04M3/436 ,  H04M3/48 ,  H04M3/533 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M11/02 ,  H04Q3/00 ,  H04Q7/06 ,  H04Q7/08 ,  H04Q7/12 ,  H04Q7/38

CPC分类号： H04M3/42229 ,  H04M3/20 ,  H04M3/436 ,  H04M3/48 ,  H04M3/54 ,  H04Q3/002 ,  H04Q3/005 ,  H04M11/022 ,  H04M2201/14 ,  H04M3/382 ,  H04M3/4283 ,  H04M3/533 ,  H04M3/56 ,  H04M3/58 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13173 ,  H04Q2213/1324 ,  H04Q2213/13256 ,  H04Q2213/1328 ,  H04Q2213/13282 ,  H04Q2213/13374 ,  H04Q2213/13377 ,  H04Q2213/13513

摘要： A system and method for providing personal communications services are disclosed. A bridging and signaling unit implements a bridge for connecting telephone calls between a caller, a called party, and an alternate destination. A caller who calls the personal telephone number associated with a called party is held at the bridging and signaling unit while waiting for a return telephone call from the called party. The called party is alerted to the existence of the call through a paging system. If the time period during which the caller is on hold exceeds a timeout period, the caller will be connected to an alternate destination, such as a secretary, an answering service, or a voice messaging system. If the called party places the return telephone call while the caller is connected to the alternate destination, the called party will be connected to the caller and the alternate destination in such a manner that the called party can hear the conversation between the caller and the alternate destination, but the caller and the alternate destination cannot hear the called party and do not know that the called party has connected, i.e. the called party is on mute mode. After screening the call, the called party may then indicate that he/she wishes to be connected to the caller, at which time the connection to the alternate destination is terminated and the caller and the called party are connected such that they can speak with each other. If the called party does not wish to speak to the caller, he/she may hang up, and the connection between the caller and the alternate destination may continue.

摘要翻译： 公开了一种用于提供个人通信服务的系统和方法。 桥接和信令单元实现用于在呼叫者，被叫方和备用目的地之间连接电话呼叫的桥。 呼叫与被叫方相关联的个人电话号码的呼叫者在等待来自被叫方的返回电话呼叫时保持在桥接和信令单元。 被叫方通过寻呼系统提醒呼叫的存在。 如果呼叫者处于保持时间段超过超时时间，呼叫者将被连接到备用目的地，例如秘书，应答服务或语音消息系统。 如果被叫方在呼叫方连接到备用目的地时发出回拨电话，被叫方将以被叫方可以听到来电者和候选人之间的对话的方式连接到主叫方和备用目的地 目的地，但呼叫者和备用目的地不能听到被叫方，不知道被叫方已经连接，即被叫方是静音模式。 在对该呼叫进行筛选之后，被叫方然后可以指示他/她希望连接到呼叫者，此时终止与备用目的地的连接，并且主叫方和被叫方连接，使得他们可以与每个 其他。 如果被叫方不想对呼叫者说话，他/她可能会挂断电话，并且主叫方和备用目的地之间的连接可能会继续。

公开(公告)号：US5905777A

公开(公告)日：1999-05-18

申请号：US720128

申请日：1996-09-27

申请人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber ,  Robert S. Westrich

发明人： Mark Jeffrey Foladare ,  Shelley B. Goldman ,  David Phillip Silverman ,  Roy Philip Weber ,  Robert S. Westrich

IPC分类号： G06F13/00 ,  H04L12/58 ,  H04M11/00

CPC分类号： H04L12/585 ,  H04L12/5855 ,  H04L51/12 ,  H04L51/14 ,  H04L12/5895

摘要： E-Mail messages transmitted over an E-Mail network are routed to an E-Mail server servicing the recipient, where useful E-Mail messages can be identified, separated from the junk mail, and forwarded as directed by the recipient. The E-Mail server sends a summary of the E-Mail message to the recipient over a different network so that the recipient can select a forwarding destination for the message. The recipient sends a selection signal to the E-mail server which then forwards the E-Mail message to the selected destination. The E-Mail message can be forwarded by the server over another network, such as the public telephone network, to a computer or a FAX machine at the recipient's office, home or other destination.

摘要翻译： 通过电子邮件网络发送的电子邮件消息将路由到为收件人提供服务的电子邮件服务器，可以识别有用的电子邮件消息，与垃圾邮件分离，并按收件人的指示进行转发。 电子邮件服务器通过不同的网络将电子邮件消息的摘要发送给收件人，以便收件人可以选择邮件的转发目的地。 接收方向电子邮件服务器发送选择信号，该服务器然后将电子邮件消息转发到所选择的目的地。 电子邮件消息可以由服务器通过另一个网络（如公共电话网络）转发到收件人办公室，家庭或其他目的地的计算机或传真机。